0.0 years

0 Lacs

Pune, Maharashtra, India

On-site

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About VOIS VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK. Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone. . About VOIS India In 2009, VO IS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VO IS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more. Job Roles .Provide end to end 2nd line technical support for Unified communications services .Provide input for planning, assessment and implementation, of change requests. .Resolve reported incidents within service level agreements .Request and manage vendor support activities .On-board new customers on production environment through changes, testing and updates into inventory database. .Managing technical service ramp-up (installation, configuration and coordination of setup tasks) for network platforms. .Resolve external customer's technical issues and attend conference calls that have this in scope. .Update, maintain and improve the knowledge and inventory database. .On boarding and troubleshooting new customers deployments Key skills .Advanced knowledge in voice/VoIP networking and Cisco UC Collaboration technologies, specifically: SBC, MS Teams, SIP. NGIN, IMS .Understanding of AWS, Azure, UCS, ESXi and Firewall, should be able to troubleshoot the devices .Scripting/programming experience preferably on Python. .Experience on (min 3) the following tools: Remedy, Netcool, Palladion, VoIP Future, Science Logic. .Good Oral and written communication skills. VOIS Equal Opportunity Employer Commitmentu VO IS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics. As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion , Top 10 Best Workplaces for Women , Top 25 Best Workplaces in IT & IT-BPM and 14 th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do. By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills! Apply now, and we'll be in touch!

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