Territory Manager-PP-Varanasi Aditya Birla Management Corporation Private Limited

4.0 - 6.0 years

4 - 7 Lacs

Varanasi, Uttar Pradesh, India

On-site

Goal | Key Result Area | Actions / Deployment Loyalty Program Enrolment & Painter App Usage Coordination with Loyalty program team for enrolment & adoption of digital solutions Enrolment of the painters on the Sparkle loyalty program - KYC Painter registration and activation (along with external agencies) Driving digital adoption by enrolling, downloading & driving usage of the Painter App Feedback on implementation gaps & features on the app Financial inclusion support from government schemes - to support painters on enrolment Community Engagement | Relationship Management with Contractors / Painters Relationship management with 100150 contractors/painters in the area Community engagement programs by planning events & activations Product Training Coordination with applicators and contractors for training sessions at the painter academies Product training of painters/team etc. - Database update Evolve the Training Tracker/Calendar and incorporate training status Contractor/Painter Mapping Coordination with dealers & contractors for billing & usage of ABG products Complaint Handling & Technical Support Technical inspection at customer sites - Dealer complaint handling (support for the channel sales teams) Conduct all technical inspections like surface preparation, painting progress, and post-painting inspection for fresh and repainting sites 100% customers to be called within 4 hours of the complaint received 97% of the complaint visits within 2 days 5-day resolution of 90% of the product complaints Compensation on product failure/reworks to be approved by supervisor & database maintained Product feedback to be shared with R&D Focus Product Establishment | Site Sampling & Implementation of New Products, Business Development Concept testing - Sampling of new products with the painter community for validation Coordination with Marketing team for sampling & NPD Planning of shop meets & product meets along with supervisor with product presentations Business development - Support sales of ABG products and help convert customer sites for contractors Support in upsell/cross-sell Audit report of the trials to be shared with the respective teams Reports & Trackers Monthly & Weekly Basis Report of the potential contractors/painters in the area along with contractor meets conducted Audit reports shared with R&D team for feedback and trends in the market Painter App usage report, Loyalty program database update Customer complaint tracker Training tracker - to build effective utilization of the painter academy

Posted 1 week ago

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