Senior Technical Product Support Engineer DigiValet

2.0 - 6.0 years

0 Lacs

indore, madhya pradesh

On-site

Role Overview: As a Senior Technical Product Support Engineer at our company, you will be responsible for assisting our clients with technical problems related to our products and services. Your role will involve resolving client queries, recommending solutions, and guiding product users through features and functionalities. You will be the first point of contact for clients, ensuring their technical issues are addressed promptly and with utmost satisfaction. Key Responsibilities: - Serve as the primary contact person for clients regarding any issues, product feature change requests, or inquiries. - Proactively monitor and analyze issues reported by clients through various channels such as e...

Posted 1 month ago

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Lead Infrastructure Engineer DigiValet

5.0 - 9.0 years

0 Lacs

indore, madhya pradesh

On-site

As a Lead Infrastructure Engineer at DigiValet, you will play a crucial role in building and running large-scale, fault-tolerant systems. Your responsibilities will include: - Engaging in the whole lifecycle of services, from inception to design, deployment, operation, and refinement. - Supporting services before launch by providing system design consulting, developing software platforms, capacity planning, and launch reviews. - Scaling systems sustainably through automation and driving changes to enhance reliability and velocity. - Deploying new modules and upgrades, and resolving issues in the production environment. - Creating requirements and procedures for routine maintenance. - Monitor...

Posted 3 months ago

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