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Support Engineer- Cloud Ericsson

8.0 - 12.0 years

0 Lacs

maharashtra

On-site

As a Support Engineer at Ericsson, you will be responsible for providing solutions to customer-reported problems in adherence to established processes and Service Level Agreements. Your role will involve utilizing your product/domain knowledge, familiarity with customer networks, and understanding of technology evolution to address customer concerns effectively. You will also be involved in handling additional services like Pre-emptive and Software Update management. Your day-to-day tasks will include handling and resolving customer issues, providing dedicated support, meeting customer expectations, managing Software Update Management, collaborating with internal stakeholders from a technica...

Posted 1 month ago

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