9 Pabx Jobs

As a Design Engineer in this role, you will be responsible for designing Telecommunication cabinets that include Fiber optic equipment such as SDH/MPLS, PLCC, PABX, and Microwave radios based on the input provided. Your duties will involve preparing project-specific design files, Bill of Materials (BOM), manufacturing documents, cable lists, cable/terminal labels, customer documentation, and as-built documents. It is essential for you to have a strong understanding of subcircuits, power supply requirements, cable types, measurements, and other related technical aspects. For individuals with disabilities who require assistance or accommodations in accessing the Hitachi Energy career site due to their disability, you can request reasonable accommodations by completing a general inquiry form on the website. Please ensure to provide your contact information and specific details regarding the accommodation you need to support you throughout the job application process. This opportunity is specifically aimed at job seekers with disabilities who need accessibility assistance during the application process. Any inquiries or messages for other purposes will not be addressed.,

You should have knowledge in ICT and ELV systems designs with at least 3 years of relevant experience. A degree in Electronics, Computer Systems, Mechatronics, Information Systems, or Control & Automation Engineering is required. Proficiency in both written and spoken English is necessary. You should also be proficient in AutoCAD, Revit for BIM, and MS Office applications. Additionally, you need to have basic knowledge and understanding of electronics systems design, covering network architecture, telecommunication systems, and ELV systems including CCTV, radio systems, PABX, and cable ducting/structured cabling systems. Basic knowledge in digital solutions such as digital twins, automations, A.I., and IoT applications is also expected. Experience in infrastructure and industrial projects is essential, including the ability to manage interdisciplinary projects, prepare technical reports, drawings, and tender documents.,

Knowledge in ICT and ELV systems designs with at least at least 3 years relevant experience) - Degree in Electronics, Computer Systems, Mechatronics, Information Systems or Control & Automation Engineering - Proficiency in both written and spoken English. - Proficiency in AutoCAD, Revit for BIM, MS Office applications. - Basic knowledge and understanding of electronics systems design covering network architecture,telecommunication systems, ELV systems including CCTV, radio system, PABX, cable ducting / structured cabling system - Basic knowledge in digital solutions including digital twins, automations, A.I., IoT applications. - Experienced in infrastructure and industrial projects including: (i) manage interdisciplinary projects; (ii) prepare technical reports, drawings and tender documents. Show more Show less

Knowledge in ICT and ELV systems designs with at least at least 3 years relevant experience) - Degree in Electronics, Computer Systems, Mechatronics, Information Systems or Control & Automation Engineering - Proficiency in both written and spoken English. - Proficiency in AutoCAD, Revit for BIM, MS Office applications. - Basic knowledge and understanding of electronics systems design covering network architecture,telecommunication systems, ELV systems including CCTV, radio system, PABX, cable ducting / structured cabling system - Basic knowledge in digital solutions including digital twins, automations, A.I., IoT applications. - Experienced in infrastructure and industrial projects including: (i) manage interdisciplinary projects; (ii) prepare technical reports, drawings and tender documents. Show more Show less

As a Real Time Analyst in the Workforce Management department, your primary responsibility is to ensure the attainment of service levels for each Operations account by actively engaging in real-time queue management. You will serve as the central point of communication for all events and circumstances affecting account performance, updating and analyzing real-time data to provide critical recommendations for addressing performance issues. Your duties will include monitoring the queue against service level targets, observing the queue closely to respond proactively with action plans, and communicating effectively with Team Captains and Operations Management. You will also be responsible for cascading vital information to key decision-makers, escalating relevant account performance data to Management, and maintaining accurate documentation of major incidents. Additionally, you will stay informed about new policies and procedures that impact specific accounts, providing insights on key challenges in achieving service levels and devising appropriate responses. Training sessions for Team Captains and new hires may be conducted by you as needed to enhance their skills in real-time queue management and call center operations. **Required Skills and Qualities:** **Technical:** - Bachelor's Degree in any field - Minimum of one (1) year of Workforce Management experience in the call center/customer service industry - Formal training in Workforce Management (real-time data analysis, queue management) is preferred - Previous experience in call center operations **Non-Technical:** - Basic understanding of workforce management processes, concepts, and principles (staffing projections, scheduling, service level analysis, metrics monitoring) - Familiarity with client specifics, ACD/PABX systems, and workforce management software - Knowledge of call center operations and organization - Proficiency in MS Office applications (Word, Excel) and call center-specific software (Baleen, BluePumpkin, CentreVu) At TELUS, we value customer-centricity, innovation, teamwork, and diversity. All applicants are expected to embody these values in their behaviors to contribute to our dynamic and inclusive workplace. We are committed to providing equal employment opportunities based on ability and fostering a culture of growth and collaboration.,

As a Real Time Analyst in the Workforce Management department, your primary responsibility is to ensure the achievement of service levels for each Operations account by actively managing the queue in real-time. You will serve as the central point of communication for all events and circumstances affecting account performance, updating and analyzing data for real-time performance evaluation. Obtaining quantifiable performance metrics such as call volume, AHT, and service levels, you will provide critical recommendations to address any performance issues. Monitoring the queue closely against the service level targets, you will proactively devise action plans and communicate with Team Captains and Operations Management. Your role involves cascading vital information to key decision-makers, escalating relevant details on account performance to Management, and documenting major incidents effectively. Staying informed about new policies and procedures related to specific accounts, you will address key issues and challenges in achieving service levels by devising appropriate solutions. Your technical skills should include a Bachelor's Degree in any field, at least one year of Workforce Management experience in the call center or customer service industry, and formal training in Workforce Management. Previous experience in call center operations is also required. Non-technical skills should encompass basic knowledge of workforce management processes, concepts, and principles, familiarity with client specifics and workforce management software systems, understanding of call center operations, and proficiency in MS Office applications and call center-specific software. TELUS values the importance of reflecting values in the workplace, and successful applicants must demonstrate behaviors aligned with their core values, which include prioritizing customers and communities, embracing change and innovation, and fostering teamwork. TELUS is dedicated to fostering diversity and providing equitable employment opportunities based on ability.,

Role & responsibilities Develop detailed work plans for projects and support project team members in the creation of a formal WBS for their work. Identify project scope, timeline, budget, and success measures. Provide immediate conflict resolution and timely issue escalations. Manage and guide internal technical functional areas. Create presentations for project kick-off and closure. Conduct formal risk management activities throughout the life cycle of the project. Ensure timely resolution of all pre- and post- production issues meeting or exceeding SLA's. Prioritize production implementation & change activities. Maintain rigor around assigned projects change management. Ensure project status reporting and updating are done on time. Maintain a knowledge base of lessons learned for all assigned IT related projects. Create project documentation and conduct knowledge transfer to Technical Account Management and IT Operations. Coordinate with telecommunications service providers and/or vendors for acquisition and timely delivery of needed equipment and technical Preferred candidate profile IT related certifications (e.g. ITIL, Scrum, PMP, SaaS Provider certifications) are not required but a plus. At least 4-5 years of experience in technical project management (Call center experience is a plus). Proficient in Google Suite and similar Microsoft Office applications (Project, Word, Excel). Knowledgeable on SaaS cloud systems, data and voice, networking, as well as their installation, configuration, and maintenance. Solid understanding of network technology: MPLS, TCP/IP, VLANs and other Data Network technologies. Proficient on voice technology: Voice, PABX, PBX, Switch, Configuration, ACD, IVR, Call loggers, Telephony, IP and IP Telephony. Understanding on Information Security and Data Protection Regulations including PCI-DSS, ISO, Risk Management frameworks. Excellent verbal, written, and interpersonal communication skills (Fluency in English is a must). Experience using knowledge base tools such as, but not limited to: Kustomer, Zendesk, ServiceNow. Can adapt to changing work schedules and working hours. Strong problem-solving, decision-making, and analytical skills. Can start ASAP or within 30 days. Perks and benefits Salary best in industry Hybrid

What can you expect in a Technology Demand Manager role with TaskUs: Think of yourself as someone who is responsible for coordinating with Engineering, PMO and other IT related teams on tasks required for the implementation and provisioning of infrastructure and systems necessary to support client or internal technology approved projects using proven PMI tools, techniques and best practices. This individual will join our IT Demand Management organization supporting approved technical project management endeavors for internal enterprise and clients outsourcing services. They will have project oversight surrounding the following areas, but not limited to: supporting technical implementation of client programs, site builds, data center migrations, network and firewall setup for new client system access, integration of SaaS cloud partner configurations and various other program technical functional area dependencies. This role will report directly to the Sr. Manager of Technology Demand Management and will have the responsibility of direct oversight of technical functional resources spanning from 5 25 project employees and project management of typically three (3) to four (4) projects over various project stages consecutively. Key Responsibilities: Develop detailed work plans for projects and support project team members in the creation of a formal WBS for their work. Identify project scope, timeline, budget, and success measures. Provide immediate conflict resolution and timely issue escalations. Manage and guide internal technical functional areas. Create presentations for project kick-off and closure. Conduct formal risk management activities throughout the life cycle of the project. Ensure timely resolution of all pre- and post- production issues meeting or exceeding SLA's. Prioritize production implementation & change activities. Maintain rigor around assigned projects change management. Ensure project status reporting and updating are done on time. Maintain a knowledge base of lessons learned for all assigned IT related projects. Create project documentation and conduct knowledge transfer to Technical Account Management and IT Operations. Coordinate with telecommunications service providers and/or vendors for acquisition and timely delivery of needed equipment and technical support. Required Qualifications: IT related certifications (e.g. ITIL, Scrum, PMP, SaaS Provider certifications) are not required but a plus. At least 4-5 years of experience in technical project management (Call center experience is a plus). Proficient in Google Suite and similar Microsoft Office applications (Project, Word, Excel). Knowledgeable on SaaS cloud systems, data and voice, networking, as well as their installation, configuration, and maintenance. Solid understanding of network technology: MPLS, TCP/IP, VLANs and other Data Network technologies. Proficient on voice technology: Voice, PABX, PBX, Switch, Configuration, ACD, IVR, Call loggers, Telephony, IP and IP Telephony. Understanding on Information Security and Data Protection Regulations including PCI-DSS, ISO, Risk Management frameworks. Excellent verbal, written, and interpersonal communication skills (Fluency in English is a must). Experience using knowledge base tools such as, but not limited to: Kustomer, Zendesk, ServiceNow. Can adapt to changing work schedules and working hours. Strong problem-solving, decision-making, and analytical skills. Can start ASAP or within 30 days. Education / Certifications: Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology, or equivalent. Work Location / Work Schedule / Travel: TU Chennai Office Hybrid Work Setup Night Shift IST Schedule

a) Degree in Electronics & Telecommunication Engineering. b) 8-10 years of working experience in pre bid engineering of Telecommunication, Security and ELV systems for Oil & Gas, Utility and Energy sector projects, minimum of 3 or more of the below systems (exp. in first 2 is must): LAN, IP Networks + Optical Transmission Systems- SDH/PDH + Structured Cabling system Security Systems- CCTV, Access Control System, Intrusion Detection System, Vehicle Tracking Systems and Integrated Security Management system. Telephone system comprising of PABX, Indoor/Outdoor Telephones, Voice Gateways etc. PAGA, Page party and Intercom Systems Radio Systems viz. Tetra Radio system, Plant Radio systems- HF/ UHF/ VHF Skills Previous experience with Oil & Gas, Industrial, Utility and Energy sector clients in India. Review Customers specification and identify scope of supply and qualify exceptions/compliance on timely basis Develop & prepare system design, technical write up & data sheets to meet the customer specifications and applicable standards. Provide cost effective and accurate solution for the industries served. Quantify commercial & technical risks. Manage technical expectations of customers. Support technical negotiation. Responding to technical clarifications and attending meetings with customers if required for clarifications purpose. Develop specification for bought out items and obtain competitive quotes. Prepare cost estimation & commercial proposal and review with Marketing / Proposal Manager. Effective co-ordination with Sales team, project team and other divisions. Maintain log of all out going proposals and ensuring proper filing of proposals in line with set procedures. Handing over of proposal to project group on receipt of purchase order with all back-up documents.