Roles and Responsibility : Ensure smooth functioning of hotel operations and a seamless check-in &stay experience for guests Identify gaps and conduct necessary staff training regularly Ensure adherence to Company SOPs & compliance policies, as applicable Generate revenue by ensuring availability of sellable rooms/inventory and driving occupancy through booking conversions Drive guest experience, and handle escalations through stakeholder management Conduct surprise audits (Quality/Revenue Assurance) at assigned property and submit audit reports along with resolutions, as necessary Ensure Daybook adoption for operations management Key Performance Indicators Customer Experience & NPS Hotel revenue / VAS / CM Required Skills Excellent communication & interpersonal skills Strong command over English and resp. regional language Proficiency in using industry relevant software and computer applications In-depth knowledge of industry best practices, standards & safety regulations Who are we looking for 1-3 years of experience Education & experience in hotel management, preferably front office management