Incident Management Specialist Teamware Solutions ( A division of Quantum Leap Co nsulting Private LTD).

4.0 - 5.0 years

6 - 7 Lacs

Hyderabad

Work from Office

Lead the management of major incidents in IT environments, ensuring swift resolution, effective communication, and detailed root cause analysis. Focus on OWA, M365, and troubleshooting strategies.

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Messaging Administrator / Office 365 Consultant Sketch Lighting

5.0 - 9.0 years

4 - 8 Lacs

Faridabad

Work from Office

We are seeking a highly skilled and experienced Messaging Administrator with strong expertise in Microsoft Exchange (20102019), Office 365, and email security (IronPort). The ideal candidate will be responsible for managing messaging systems, supporting hybrid email environments, and ensuring the performance, availability, and security of mail infrastructure. Key Responsibilities Administer, troubleshoot, and maintain Microsoft Exchange 2010, 2013, 2016, and 2019 environments. Manage Office 365 environments including mailbox migrations, policy setup, and compliance. Implement and maintain Cisco IronPort email security solutions. Manage hybrid mail flow, connectors, and coexistence between on-premise and cloud platforms. Resolve issues related to OWA, ECP, autodiscover, DAG, SSL certificates, and IIS. Perform user and group management including DLs, public folders, and shared mailboxes. Handle cases involving Azure AD Connect, ADFS, and SSO integrations. Execute PowerShell scripts for Exchange and O365 automation. Maintain email retention policies, eDiscovery, and compliance configurations. Provide L2/L3 level support for escalated messaging incidents. Technical Skills Required Microsoft Exchange Server (2010/2013/2016/2019) Office 365 & Exchange Online Cisco IronPort Email Security Azure Active Directory & Azure AD Connect Hybrid Mailflow configuration and troubleshooting PowerShell scripting for Exchange and O365 Strong understanding of SMTP, MAPI, POP, IMAP, Outlook Anywhere SSL/IIS Management & Troubleshooting Windows Server (2012, 2016) Nice To Have Microsoft 365 certifications (MS-101, MS-200, 70-347) Familiarity with email gateways and Menlo Knowledge of Retention Labels & Policies Experience using Quest Migration Tools Behavioral Traits Strong customer communication and incident handling skills Ability to work independently and manage critical incidents Attention to detail and proactive troubleshooting mindset

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Messaging Services Specialist NTT Data

0.0 years

0 Lacs

Noida, Uttar Pradesh, India

On-site

Req ID: 320996 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Messaging Services Specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Job Description- Flexible working in shifts supporting 24X7 steady state operations. Individuals understand their own area and are able to perform all facets of their role. Good analytical and problem-solving skills - Energetic, self-motivated and self-sufficient in accomplishing tasks. They have experience in most issues that may arise, although require guidance with new assignments or assignments outside normal scope of work. Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions. Performs a variety of maintenance tasks associated with the support, modification, and updating of the hardware and Messaging software systems to include software installations, upgrades and tests. Works with more senior team members in performing research, operation studies, design reviews, and technical briefings with clients. Flexible to extend beyond work hours towards accomplishing assigned tasks. Regularly exercises discretion and independent judgment on technical matters. Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job. Builds deeper understanding of processes, procedures, customers and organization Technical Skillset- Proficient on Messaging technologies- Microsoft office 365, Exchange 2013/2016 on-prem environment and Clients-Outlook (All versions), OWA, mobile device management, Sharepoint, Enterprise vault, Skype for business, Boundary Servers etc.,. Troubleshooting skills on end user support tasks, recipient's management-User Mailboxes, linked mailbox, distribution groups, room/equipment mailbox, mailbox-move/permission, import/export client & application troubleshooting, PowerShell commands and server support. Knowledge on ITSM tools/platform to perform Request, Incident, Change and problem management. Service management and service level management Steady state support to the messaging infrastructure, handling on-call responsibilities, complex issues, escalations, server maintenance activities etc. Should have Good Experience in Customer Coordination (understand customer needs and providing solutions). About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click . If you'd like more information on your EEO rights under the law, please click . For Pay Transparency information, please click.

Posted 2 months ago

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