2 Owa Jobs

Req ID: 320996 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Messaging Services Specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Job Description- Flexible working in shifts supporting 24X7 steady state operations. Individuals understand their own area and are able to perform all facets of their role. Good analytical and problem-solving skills - Energetic, self-motivated and self-sufficient in accomplishing tasks. They have experience in most issues that may arise, although require guidance with new assignments or assignments outside normal scope of work. Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions. Performs a variety of maintenance tasks associated with the support, modification, and updating of the hardware and Messaging software systems to include software installations, upgrades and tests. Works with more senior team members in performing research, operation studies, design reviews, and technical briefings with clients. Flexible to extend beyond work hours towards accomplishing assigned tasks. Regularly exercises discretion and independent judgment on technical matters. Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job. Builds deeper understanding of processes, procedures, customers and organization Technical Skillset- Proficient on Messaging technologies- Microsoft office 365, Exchange 2013/2016 on-prem environment and Clients-Outlook (All versions), OWA, mobile device management, Sharepoint, Enterprise vault, Skype for business, Boundary Servers etc.,. Troubleshooting skills on end user support tasks, recipient's management-User Mailboxes, linked mailbox, distribution groups, room/equipment mailbox, mailbox-move/permission, import/export client & application troubleshooting, PowerShell commands and server support. Knowledge on ITSM tools/platform to perform Request, Incident, Change and problem management. Service management and service level management Steady state support to the messaging infrastructure, handling on-call responsibilities, complex issues, escalations, server maintenance activities etc. Should have Good Experience in Customer Coordination (understand customer needs and providing solutions). About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click . If you'd like more information on your EEO rights under the law, please click . For Pay Transparency information, please click.

Job Description O365 Production Support Required technical skills: Working experience on O365 products (Microsoft Outlook (OWA & Desktop), Microsoft Bookings, Book with Me, Calendar Substrate/Platform areas, Holiday Calendar, Calendar Sharing, M365 Calendar, Mini OWA, Outlook Lite, Microsoft Places Working experience with ticketing tools such as ADO and ICM Handling enterprise grade customer issues, Customer communications, Experience mediating between customer and product groups. Ability to track incoming queries / incidents from customers and acknowledge them and manage the communication / expectations with the customer until the issue is resolved. Ability to understand the issues reported by customers and summarize the issue/query for the product team to get a quick resolution. Triage the area path for the issue, route the issue to the correct team based on the are path. Experience investigating customer issues by analysing logs to root cause – find errors, read errors to point to code and find related code change/flight that could have resulted in the issue, either internal or external. Mitigate/Resolve issue by rolling back the flight / setting / disable kill switch / code fix. Run a set of test cases daily and investigate/report any issues, send a report to the team alias with the results of the Test Cases and investigation notes if any issues are found Monitor incoming ADO work items / ICM tickets / mails to DRI DL to identify the issue / patterns and escalate / engage Ems/SMEs as required for quick resolution Understanding of EXO / Substrate / Outlook engineering systems is an added advantage. Required soft skills: Excellent and effective verbal and written communication skills Problem-solving and decision-making skills to investigate, diagnose, and resolve simple and complex issues. Adaptability with technology, new updates and changes Additional requirements: Willing to work in rotational shifts providing 24/7 support Ability to work as a team 2-3 years of working experience on required products and tools