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Support Engineer Immediate Joiner Agiliad

2.0 - 5.0 years

5 - 15 Lacs

noida, pune, bengaluru

Work from Office

Support engineers should have 2+ years of experience. Responsibilities Provide customer support by resolving platform inquiries, L1 technical issues, and configuration challenges related CloudPhysics platform and its interaction with Broadcom environments. Diagnose, troubleshoot, and document cases for escalation to the Development Team via Jira tickets. Maintain and update Knowledge Base, System Taxonomy, Hardware Compatibility List, and End-of-Life Databases using Broadcoms latest updates. (Even if something has been automated, they can be the owners) Track and report support metrics to ensure SLA compliance and continuous process improvement. WalkMe in-app support maintenance. Website Sta...

Posted 2 months ago

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