Purchasing Associate Job Description Our company is growing rapidly and is hiring for a purchasing associate. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume. Responsibilities for purchasing Associate. ● Initiate and maintain communication with suppliers via emails, phone calls and text messages. ● Schedule and conduct regular in-person and/or conference call meetings with Suppliers. ● Negotiate best vendors/supplier’s terms, pricing and delivery based on specific budget. ● Monitor and analyze sales and key metrics to identify business opportunities. ● Recommend and coordinate pricing changes, products discontinuation, and clearance. ● Interact with all internal departments through emails, calls and instant messages as necessary. ● Provide Receiving Department and Product Development Department with all necessary information (invoice, SKU sheet, new product details, tracking info, packing slips and any special instructors) for any expected purchase orders. ● Audit open purchase orders (P. O’s) and discrepancies reported by the Receiving Department and ensure appropriate corrective actions are taken. ● Track shipments and deliveries of merchandises ordered in collaboration with the Receiving Department to ensure proper supplies/merchandises arrived, built, and received on time and are live on the website. ● Utilize an advanced knowledge of internal merchandising processes and external best practices and trends to provide recommendation for continuous improvements and advancements efforts for Midwest Goods merchandising programs. ● Process invoices including review, payment, and data entry. Keep tracks of net terms, invoices, partially paid invoices, awaiting payment invoices in Xero and pending credits to be applied wherever necessary. ● Performs various other duties including bi-weekly merchandising ordering, submission of inventory check requests, data entry and filing, suppliers research & inquiries, sharing. New product releases and updates (price, images, or title changes). ● Analyzes reports and arranges Return to vendor orders by working closely with the Warehouse Manager and Inventory team. ● Responsible to work with various vendors in creating the special promotion sale for their products and communicating the same with the internal office and warehouse team. ● Responsible for giving the current market trends for in house and incoming products of various vendors. Qualifications for purchasing associate. ● Bachelor’s Degree with a focus in Accounting,Finance,Commerce or a related field. ● Proficient in Microsoft Word, Advance Excel – Pivot table, Vlookup, Column Join and split. ● Certification of using MS office and Google Sheets or a basic computer diploma is preferred. ● Excellent Communication and interpersonal skills with customers, Co-workers and Management. ● Strong written and verbal communication skills. ● Ability to work under pressure and tackle the pressure situation. ● Excellent interpersonal and customer service skills.Excellent organizational skills and attention to detail. ● Thorough understanding of purchasing procedures and policies. What we Offer as Benefits/What you’ll get in Return: A highly Competitive benefits package with a team-oriented,mission-driven, Supportive Environment Excellent environment with growth opportunities. Excellent salary package, weekly meals with Employee Assistance program and Employee Birthday Celebration..
Job Summary: Customer Service Team Lead , This position is designed for a highly motivated and customer-centric leader who thrives in fast-paced environments. You will be responsible for both leading a team of customer service representatives and handling complex customer escalations that require in-depth problem-solving and resolution. Team Leadership Responsibilities: Coaching and Development: Provide ongoing coaching and development opportunities for your team members. Identify individual strengths and weaknesses, and tailor training programs to help them reach their full potential. Performance Management: Conduct regular performance reviews, setting clear goals and expectations for each team member. Provide constructive feedback and action plans for improvement. Motivation and Recognition: Foster a positive and engaging work environment. Motivate and inspire your team to achieve high levels of customer satisfaction. Recognize and reward outstanding performance. Teamwork and Collaboration: Work collaboratively with other departments (e.g., Sales, Operations, Shipping Operations) to ensure seamless customer service across the organization. Customer Escalation Responsibilities: Issue Ownership: Take ownership of complex customer issues that have been escalated from frontline representatives due to their severity or inability to be resolved at the initial contact. Active Listening and Empathy: Actively listen to customer concerns, demonstrating empathy and understanding. Uncover the root cause of the issue by asking probing questions and gathering detailed information. Investigation and Research: Conduct thorough investigations to analyze customer issues, gather necessary data, and identify potential solutions. Creative Problem-Solving: Think creatively to develop solutions that meet customer needs while adhering to company policies and regulations. Be prepared to present options and negotiate with customers to reach mutually agreeable resolutions. De-escalation: Utilize de-escalation techniques to calm upset customers and restore positive relationships. Maintain a professional and respectful demeanor throughout interactions. Documentation and Reporting: Document all customer interactions, escalation details, and implemented solutions for future reference. Prepare reports on customer escalations, identifying trends and areas for process improvement. Process Improvement Responsibilities: Identify Trends: Analyze customer complaints and escalations to identify recurring themes and areas for improvement. Collaboration: Work collaboratively with other departments to develop solutions for systemic issues impacting customer satisfaction. Develop Protocols: Develop and implement clear protocols for handling customer escalations, ensuring a consistent and efficient approach across the team. KPI Monitoring: Monitor key performance indicators (KPIs) related to customer satisfaction (e.g., Customer Satisfaction Score (CSAT), First Contact Resolution (FCR)). Data Analysis: Analyze data from various sources to identify areas where the team can improve its performance and optimize customer experience. Additional Responsibilities: Stay up-to-date on company policies, procedures, and product/service knowledge. Provide excellent customer service through various channels (phone, email, chat). Manage your own workload effectively and prioritize tasks efficiently. Maintain a positive and professional demeanor, setting a strong example for your team. Adhere to company data security protocols and best practices. Qualifications: Minimum of 5 years of experience in a customer service leadership role. Proven experience in resolving complex customer issues and achieving high customer satisfaction. Excellent communication, interpersonal, problem-solving, and negotiation skills. Strong leadership and coaching abilities with a demonstrated ability to motivate and develop a team. Ability to work independently and manage multiple priorities simultaneously. Proficient in customer service software and systems (e.g., CRM, ticketing system). In-depth knowledge of the company&aposs products or services is a plus. Conduct thorough investigations to understand the root cause of customer dissatisfaction. Develop and implement effective solutions that meet or exceed customer expectations. Communicate clearly and professionally with customers throughout the resolution process, keeping them informed and updated. What We Offer as Benefits / What youll get In Return: A highly competitive benefits package with a team-oriented, mission-driven, supportive environment. Excellent environment with growth opportunities. Excellent salary package. Weekly meals with, Employee Assistance Program Employee Birthday Celebration How to apply / What you need to know: If you&aposre interested in this role, click &aposapply now to forward an up-to-date copy of your CV or resume. Your resume must include your social media profile. Read all the requirements given above and apply. Our team of professionals will analyze your application, you need to await our response. Only shortlisted candidates will be contacted. Show more Show less