3 Overdue Jobs

Job description We are looking for a self-driven and competent Executive-Collections/ Sr. Executive-Collections to facilitate our collection process and trace and contact B2C clients for collection of outstanding payments. To be successful in this role, you must possess knowledge of the B2C collections process and should be able to strike a balance between maintaining trustful relationships and ensuring timely payments. Role & responsibilities Contacting customers and informing them of their overdue bills. Advising customers on their payment options and suggesting methods of payments Negotiating suitable payment plans. Take actions to encourage timely debt payments Resolve billing and customer credit issues Update account status records and collection efforts Report on collection activity and accounts receivable status Assist in improving collection strategies to drive continuous improvement in the collections process. Research and resolve payment discrepancies. Verify clients and customers who appear to be potential defaulters. Aggressively work on hard recovery of bad debts, insolvent clients, defaulters and fraud cases. Find/trace and contact clients to ask about their overdue payments Manage field executive for recovery. Preferred candidate profile 1. Minimum 2.5 years of experience in a B2C collections/ recovery role. 2. Strong verbal and communication skills. 3. Ability to work in a deadline driven and target-based role. 4. Ability to speak persuasively and listen critically 5. Knowledge of MS-Office is a must. 6. DRA will be advantage

We are looking for a Team Leader- Collections to oversee a team responsible for recovering outstanding payments, achieving monthly targets, ensuring regulatory compliance, and maintaining strong customer relations. This role blends leadership, strategy, and hands-on recovery operations. Key Responsibilities Target Achievement & Strategy Drive collections to meet/exceed monthly recovery goals; analyse performance metrics (e.g., Collection Efficiency, bucket resolution) and execute correct actions Develop effective collection strategies for different account segments. 2. Team Leadership & Coaching Lead and mentor collection agents; conduct 1:1s, team meetings, performance reviews and training sessions. Monitor attrition and shrinkage; implement retention and contingency plans. 3. Customer Accounts & Recovery Manage escalations, sensitive cases, and high-risk accounts, including negotiation of payment plans and settlements 4. Reporting & Analytics Track KPIs: calls made, aging buckets, attrition/shrinkage rates, customer satisfaction. Deliver regular operational reports, root cause analyses, and improvement plans. 4. Compliance, Audit & Documentation Ensure full adherence to internal policies, legal/regulatory frameworks, and audit standards. 5. Process & Operational Excellence Identify and implement process improvements, new tools or technologies to enhance efficiency and reduce costs. Share knowledge and best practices with cross-functional teams. Required Skills & Competencies Functional 3-4- years in collections; minimum 1-2 years in leadership. Strong negotiation, communication, and conflict-resolution abilities . DRA Certified. Resilience under pressure; manages ambiguity in complex/dynamic environments. Qualifications Bachelors degree in business, finance, or related field preferred; equivalent experience may qualify . Key Performance Metrics Monthly & cumulative collections vs targets. Reduction in delinquency aging (30+/60+/90+ bucket improvements). Team attrition and shrinkage control. Compliance and call-quality audit scores. Customer satisfaction and dispute resolution rates. In case you wish to apply, please share your resume to surabhi.kumar@cityfurnish.com or connect on 7303801950

At IDEMIA we are passionate about shaping the future of secure identity and authentication solutions. Our innovative technologies play a crucial role in enhancing security, privacy, and convenience for individuals and organizations worldwide. You may not know our name, but you have surely used our innovations and solutions. Our mission is to unlock the world and make it safer through cutting-edge identity technologies. Every day, around the globe, we are enabling citizens and consumers alike to perform their daily critical activities (such as pay, connect and travel), in the physical as well as digital space. We are transforming their lives by making the world more secure and yet also more streamlined. We have brought together complementary know-how and technologies that have never been combined before for both the physical and digital era: secured connectivity, secured payments and secured identity management. Cybersecurity, biometrics, large scale distributed systems and Cloud computing, analytics and smart devices are at the core of both our physical products and our software and systems. We serve our clients in 180 countries thanks to our 15,000 employees worldwide. About IDEMIA Public Security We are dedicated to serving government and public security entities and, in so doing, IDEMIA is committed to the responsible use of technology for public safety. We develop cutting-edge biometrics technologies and identity verification systems that prioritize privacy, human rights and ensure fair and unbiased application. We are also committed to building an inclusive and diverse culture and our impact on sustainability. For example, in 2023, the Life Cycle Assessment for Vision Pass SP revealed a 38% energy reduction, attributed to its sustainable smart power-saving mode Roles & Responsibilities New Contract Make sure that all information are accurate in the new customer form Check the contract (payments and invoicing terms + method) and or PO Approve the request received from share service center to create account in the ERP within 24 hours Collection and DSO: Sending payment follow-up communication to customers and Sales team - Share every week the landing and variations to credit manager Weekly cash call with credit manager Prepare cash forecast Organize cash calls with business team Share with accounting the payment allocation Placing the customers on hold / unlock account as per group policy Revise credit limits and escalate if increase is required Prepare docs for AR Audit Reporting: Communication of Overdues landings to Business Units weekly reporting Provide list of advance and prepayment received within the month Extract every week balance from local ERP to prepare landing Extract balance at the end of the month Bad Debt: Ageing balance extraction and calculation of Increase/Decrease of the provision based on the Group policy (SET statistic, PSI case by case) Invoicing: Ensuring all the raised invoices to reach to the customer on time with all the supporting documents required by the customer. Communicating with the internal concerned team in case of any changes/error identified by the customer and arranging the revised/correct invoice to send to the customer. Certain customers are asking us to provide summary sheet in excel where there are multiple no of invoices. Ensuring to provide the same. Uploading invoices on customer portal wherever customer is having such process. Collection Agency Administrative contract implementation on different subsidiaries Follow up on the customers being part of the Collection Agency Prospecting new customers to be moved through CFP Skills and Qualification Required Bachelors degree in Accounting/Finance or related field Strong conceptual and analytical skills MS Office Knowledge - Advance Level ERP Knowledge Other attributes you will need for this role Ability to demonstrate strong objectivity and independence to be able to challenge stakeholders Excellent communication skills and ability to write effectively for varied purposes and audiences. Demonstrated capacity to work effectively across diverse cultures and environments Ready to go an extra mile to achieve results & face challenges positively