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2 - 3 years

4 Lacs

Navi Mumbai, Mumbai

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TaskUs is looking for Learning Experience Leader to join our dynamic team and embark on a rewarding career journey "Learning Program Design:Collaborate with stakeholders to identify learning needs, objectives, and target audiences Design engaging and effective learning experiences, incorporating a variety of modalities, technologies, and methodologies to accommodate diverse learning styles and preferences Develop curriculum frameworks, learning paths, and competency models aligned with organizational goals and priorities Content Development and Curation:Create and curate high-quality learning content, including e-learning modules, videos, simulations, job aids, and interactive resources Collaborate with subject matter experts to ensure content accuracy, relevance, and alignment with learning objectives Leverage existing resources and external content providers to supplement internal learning offerings Facilitation and Delivery:Facilitate instructor-led training sessions, workshops, and virtual learning events, delivering content effectively and engaging participants in active learning experiences Provide coaching and support to trainers, facilitators, and guest speakers to ensure consistency and quality in program delivery Incorporate feedback and evaluation data to continuously improve the effectiveness of learning delivery methods and techniques Learning Technology and Platforms:Evaluate, select, and implement learning management systems (LMS) and other technology platforms to support learning delivery, content management, and learner engagement Leverage data analytics and reporting tools to track learning metrics, measure program effectiveness, and inform decision-making Stay abreast of emerging trends and best practices in learning technology, recommending innovations to enhance the learning experience Evaluation and Continuous Improvement:Develop and implement evaluation strategies to assess the impact and effectiveness of learning programs on individual performance and organizational outcomes Analyze evaluation data, identify areas for improvement, and make recommendations for program enhancements and adjustments Partner with stakeholders to gather feedback, conduct needs assessments, and iterate on learning initiatives based on evolving business needs and learner feedback "

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2 - 5 years

12 - 17 Lacs

Mumbai

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Corporate Secretarial Governance: Secretarial - Function as Company Secretary for Kimberly Clark Consumer, India entity and ensure company and corporate governance of the operations of Kimberly Clark Consumer. Participate, assist and liaise with corporate functional departments on key technical service fee agreements, professional consultancy/services agreements, licensing and assignments. Provide legal guidance for availment of funds from Banks and through External Commerical Borrowing, including Review of Agreements with Lender, Filing of forms with RBI. Provide necessary document including drafting of replies for Notices received from RBI, Tax authorities, Banks, Govt Authorities, Ministry of Corporate affairs Assisting Statutory Audit of Financials by providing Directors Report Annexures, BM, AGM EGM Documents, Declarations from Directors Company, Forms filed with MCA, Forms filed with RBI Assisting getting GST Registration process Participate in negotiation and advice and be involved in preparation of documentation for any mergers, disposals, restructures, strategic alliances, acquisitions of companies. Engage in proactive risk management mitigation through knowledge and experience and development of compliant systems and processes. Ensure effective implementation of Compliance Task Management Tool. Support the Team Leader to conduct and lead compliance investigations as and when required. Legal Support Review and participate in the negotiation review and approval of vendor and customer contracts. Provide support to the Team Leader and Regulatory Team in ensuring compliance with Legal Metrology, BIS Specifications, DC Rules, Waste Management Rules and other applicable legislations. Assist the Team Leader in providing day to day support to the Operations Supply Chain Teams. Provide support to the Team Leader on employment related issues, e.g. termination, severance, mutual separation, outsourcing arrangements, employment templates. Provide necessary assistance to the Team Leader in managing all the litigations, disputes and statutory notices - employment, tax, LM, Factory, consumer, marketing claims challenges etc.

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3 - 5 years

4 - 9 Lacs

Chennai, Pune, Delhi

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The Supply Chain & Logistics Job Family Group performs supply chain and logistics functions, which may include, but are not limited to, material procurement, production planning, inventory control, outsourcing, vendor selection and distribution Creates integrated processes among internal functions such as operations, purchasing and logistics, and outside suppliers Focuses resources on continuous improvement of the movement of materials through various production processes and establishes key performance metrics and benchmarks relating to supply chain planning/forecasting to measure actual performance against goals on a regular basis Promotes alignment by understanding and communicating customer needs and requirements throughout the organization The Buyer Job Family is responsible for the organizations buying and merchandising strategies Accurately forecasts trends and monitors performance to establish overall product assortment strategy Plans the inventory levels for season, department, or class of merchandise Decides how much money should be spent, how many lines should be bought, and in what quantities Deals with supplier problems as they arise May negotiate very large contracts or manage the relationship of large vendors to ensure vendor compliance with guidelines May partner with the planning group to create monthly (or periodic) sales goals Job duties encompass a wide range of tasks, processes, or systems OR are focused on a specific area; job requires full proficiency gained through job-related training and considerable on-the-job experience to perform a range of tasks Ability to provide solutions to problems that are non-standard Manages own workload, with periodic supervision

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2 - 5 years

3 - 7 Lacs

Chennai, Pune, Delhi

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The Supply Chain & Logistics Job Family Group performs supply chain and logistics functions, which may include, but are not limited to, material procurement, production planning, inventory control, outsourcing, vendor selection and distribution. Creates integrated processes among internal functions such as operations, purchasing and logistics, and outside suppliers. Focuses resources on continuous improvement of the movement of materials through various production processes and establishes key performance metrics and benchmarks relating to supply chain planning/forecasting to measure actual performance against goals on a regular basis. Promotes alignment by understanding and communicating customer needs and requirements throughout the organization. The Buyer Job Family is responsible for the organizations buying and merchandising strategies. Accurately forecasts trends and monitors performance to establish overall product assortment strategy. Plans the inventory levels for season, department, or class of merchandise. Decides how much money should be spent, how many lines should be bought, and in what quantities. Deals with supplier problems as they arise. May negotiate very large contracts or manage the relationship of large vendors to ensure vendor compliance with guidelines. May partner with the planning group to create monthly (or periodic) sales goals. Job duties encompass a wide range of tasks, processes, or systems OR are focused on a specific area; job requires full proficiency gained through job-related training and considerable on-the-job experience to perform a range of tasks. Ability to provide solutions to problems that are non-standard. Manages own workload, with periodic supervision.

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5 - 10 years

12 - 16 Lacs

Chennai, Pune, Delhi

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Knowledge in information security, specifically in compliance assessment, policy development, andindustry standard frameworks such as ISO 27001, PCI-DSS, NIST, CIS, etc , preferably gained in theFinancial Services sector; experience in service continuity would also be desirable Knowledge in regional FSI regulator s requirements and guidelines such as MAS, BI, BSP, BNM RMIT,PBOC, HKMA etc Knowledge of network components and related protocols, security products/solutions/concept; theincumbent should also have a sound understanding of the vulnerabilities in operating systems, databasesand major applications and must possess the necessary knowledge to mitigate these vulnerabilities Experience in designing enterprise and specific operational level security policies, standards andprocesses (like email & internet policy, password management process, etc) Experience in handling training classes Possess strong presentation and negotiation skills Strong written and verbal communication skills in English in order to clearly disseminate securitymessages and practices to all staff, for contributing to security policy and process documentation andpresent ideas in business-friendly language Experience in liaison with various stakeholders Requirements : Possess professional qualification with minimum Bachelor Degree in Computer Science majoring in Security or Network or Computer System Knowledge in information security, specifically in compliance assessment, policy development, and industry standard frameworks such as ISO 27001, PCI-DSS, NIST, CIS, etc , preferably gained in the Financial Services sector; experience in service continuity would also be desirable Knowledge in regional FSI regulator s requirements and guidelines such as MAS, BI, BSP, BNM RMIT, PBOC, HKMA etc Knowledge of network components and related protocols, security products/solutions/concept; the incumbent should also have a sound understanding of the vulnerabilities in operating systems, databases and major applications and must possess the necessary knowledge to mitigate these vulnerabilities Experience in designing enterprise and specific operational level security policies, standards and processes (like email & internet policy, password management process, etc) Experience in handling training classes Possess strong presentation and negotiation skills Strong written and verbal communication skills in English in order to clearly disseminate security messages and practices to all staff, for contributing to security policy and process documentation and present ideas in business-friendly language Experience in liaison with various stakeholders Responsibilities: Propose and update the Group IT Security Policies and Standards including Regional & Overseas Unitsin ensuring that all local regulators requirements and industry best practise are captured and adhere to Develop Regional IT Security Governance processes to align with the Bank s strategy and aspirations Justify and assess IT Risk associated with project in ensuring the Confidentiality, Integrity andAvailability s risks are mitigated to an acceptable level Enforcement and proactively provides IT security consultancy/ advisory services on policies, standardsand best practices across the Group Interpret regional countries regulatory compliance and enforce in Maybank Group based on Intra-Outsourcing arrangement Enable the security assessment exercise is conducted and remediated in a timely manner Promote IT Security Processes by conducting IT Security Governance awareness program to all projectteam and MSS team Evaluate change and firewall request to guarantee conformance to the Bank s policies and standard Safeguards information system assets by identifying and solving potential and actual security problems

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3 - 7 years

9 - 13 Lacs

Hyderabad

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Payroll Administrator - To process payroll for large multinational companies using ADP / SAP Global View Application. Provide world class client service. Job will involve candidate to use analytical skills, work with large data, use basic accounting skills to maintain Payroll related accounting. Job will require associate to use soft skills to provide client service that enables to become a promoter of ADP. Problem solving and troubleshooting to resolve payroll related challenges Knowledgeable with In country Payroll legislation and be compliant with legislation Be up to date with Legislative changes Be abreast with changes in HR operations and new ways of working relationships between Employer and Employee Experience in Payroll or HR processing Experience in working on Payroll Softwares such as Global View / SAP Experience in managing large clients Education background in commerce or Accounting or Statistics will be helpful Ability to troubleshoot and identify solutions

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3 - 5 years

9 - 12 Lacs

Hyderabad

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GlobalView Application Support consultant role is within GV India, which is a part of ADP India Service Delivery Organization. The consultants own the SAP configuration and provide consulting services for multiple MNC Clients of GlobalView in UK, IE and ZA and rest of EMEA. Perform SAP configuration and resolve client issues based on the ticketing system/CRM and priority of the request. Provide technical support for post-live issue resolution within Service Level Agreement timeframes and support investigation, solution identification, recommendation, configuration, unit testing and solution documentation. Prepare functional/technical specifications and manage change requests. Ensure that customer needs are addressed; work with GlobalView Product Manager on items that are not currently part of client s current offering. Assess Support Pack configuration, as requirements directed. Subsequent configuration and testing activities arising out of support pack application. Identify, co-ordinate and test SAP Note application as an advanced correction, as required. Work with Managed Service associates & leads to provide First Time Right solutions. Provide relevant knowledge sharing opportunities for associates within Technical Services and Operations Ensure up to date knowledge of the ADP GlobalView SAP application and associated services. Adhere to ADP GlobalView configuration standards and conventions. After hours support as agreed with Client / Team Leader / Manager and undertake other projects as directed. 3-5 years of working experience in SAP HCM configuration in modules like Personnel Administration, Payroll -creation of wage types, characteristics. Time Management (Negative Time) -Quota configuration via standard tables and generation through PT60, and Positive Time with Overtime generation and Clock in and clock-out processing. Should have worked on at least one end to end Implementation or support project. Working experience of PCR and Schema (both time and payroll) is good to have.

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5 - 10 years

14 - 16 Lacs

Mohali

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So what does a Security Compliance Analyst doThink of yourself as someone who provides a pivotal role in the oversight and implementation of system-wide information security strategies and solutions. You will have a significant role in performing audits, tracking vulnerability assessments, testing security, and working with operations teams on remediation and mitigation of audit findings. Imagine yourself going to work with one thing on your mind: to manage and improve overall IT/Security Monitoring and Incident Response programs using processes, procedures, and automation. As a Security Compliance Analyst, you will: Evaluate and design security solutions Work with technicians throughout the company in implementing, maintaining and constantly improving information security practices, while managing and maintaining efforts in the areas of Information Security, Governance, Risk and Compliance. Manage and improve overall IT/Security Monitoring and Incident Response programs using processes, procedures, and automation. Support the Security Compliance Manager in handling the assessment and integration of security controls of the entire corporate environment in line with applicable requirements from PCI DSS, SOC 2, HIPAA/HITRUST and ISO 27001. Responsible for policy assessment of endpoint and network security appliances, hardware and software, enforcing the TaskUs security policies and complying with requirements of internal and external security audits and recommendations. Serve as audit liaison, compiling all evidence/documentation requests and reporting on the progress of audits to InfoSec and IT leadership. Key administrator for Cloud Access Security Broker policy management; support in the development and implementation of a corporate security compliance awareness program Develop training and awareness efforts for employees, contractors and visitors - to establish a culture of security to prevent or mitigate security incidents. Conduct research on emerging practices, services, protocols, and standards - in support of system security and compliance enhancement and development efforts. Ensure security compliance with applicable regulations and other state and federal laws, keeping current on US, Philippines and international laws of operating countries, and industry regulations regarding data privacy and security. Assist in the development and maintenance of security operations procedures and processes and work with the business units outside of InfoSec to formally document policies and procedures recommend and support the deployment of additional security products and tools, or enhancements to existing tools, to mitigate security risk and detect/remediate compromises. Will work with security engineers for the optimal configuration of the network and host-based security platforms - aligned with compliance requirements Provide Incident Response support, as needed, for information security related events Participate in the analysis, troubleshooting, and investigation of security-related, information systems anomalies, based on security platform reporting, network traffic, log files, host-based and automated security alerts. Evaluate systems using vulnerability scanners and manual techniques to verify system security settings and configurations. This may include participation in DRP exercises and continuous improvement processes; assisting in the design and implementation of disaster recovery and business continuity plans, procedures, audits, and enhancements. Do you have what it takes to become a Security Compliance Analyst Requirements: Bachelors degree in MIS/Computer Science or Business and/or combination of education and relevant experience Must have an industry recognized information security certification, such as CISA, CISM, CISSP, SSCP ,CCIE or CEH. At least 5 years experience, two of which are focused on IT security and/or IT audit In-depth and hands-on experience with at least 2 of the following compliance requirements: PCI DSS, SOC 2, HIPAA/HITRUST and ISO 27001 Must possess a strong understanding of enterprise, network, system and application level security issues; functional awareness of both Linux-based and MS Windows-based system platforms Has a strong IT technical understanding and aptitude for analytical problem-solving; understand enterprise computing environments, distributed applications, and understanding of TCP/IP networks Previous background working on system hardening processes, tools, guidelines and benchmarks Experience in DLP policy and vulnerability management scanning platforms Experience in Cloud Access Security Broker solutions is a distinct advantage Has knowledge of Business Continuity Management (BCM) and Business Impact Analysis (BIA) Has good Project Management skills with the ability to self-start projects Can handle sensitive and/or confidential material and information with suitable discretion

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2 - 4 years

4 - 6 Lacs

Hyderabad

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Objectives of this role Create design- and user-focused experiences Build personalized and customized features for users Maintain up-to-date knowledge of industry trends and advancements Develop standard code that can serve as the foundation of future projects Perform tasks accurately and to our quality standards Responsibilities Collaborate with web designers and back-end developers to complete projects Create wireframes and mockups of site\/application designs Turn feedback into custom solutions for client needs Optimize sites\/apps to improve performance and efficiency Author technical documentation Required skills and qualifications Two or more years in front- or back-end development Experience in building functional and effective platforms Fluency in JavaScript, HTML, and CSS Strong technical portfolio that demonstrates a broad range of abilities Preferred skills and qualifications Bachelor degree (or equivalent) in computer science or related field Strong interpersonal and communication skills Client-facing experience

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15 - 18 years

8 - 12 Lacs

Bengaluru

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Primary point of contact for Service Provider and take help of Program Lead to get all necessary support from Internal stakeholders - to jointly drive the successful implementation of the outsourcing project Will be the key point of contact for service provider and ensure relationship is built at all levels with the service Provider Co-Lead of overall transition phase which will include but not limited to - setting of priorities, governance, and day-to-day operations with Service Provider (Program Lead will be accountable for actions internally) Take joint Lead in setting up SOW, SLA, KPIs and measurement methodology to monitor performance of the Service Provider - with help of Global Category leads. Manage this through the roles and responsibilities defined during the transition phase. Set-up the Governance model jointly with Program Lead Ensure the Service Provider is ready with IT, adequate staffing, resources and all necessary tools for successful implementation of the project Assist the preparation of Category cards with help of SP and Category teams, development of processes and improvements Escalate, Manage and take help of SMEs to sort out all issues arising as a result of the implementation Be the lead for all regional escalations and manage through SME, Regional leads and coordinate resolution of escalation points Basic Qualifications Bachelors degree with minimum of 15+ years of Source-to-Pay process and Sourcing experience Uses high level of judgment to make decisions and handle complex tasks or problems that impact the function. Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations. Should have led teams and built relationship at a senior level with suppliers/service provider Experience with all indirect category sourcing, tools, processes. Excellent negotiations skills and analytical skills with the ability to manage and develop supplier relationships Desired Characteristics Ability to energize, develop and build rapport at all levels within organization Proven ability to execute and deliver on commitments Ability to take initiative, deal with Ambiguity and move with pace Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Established project management skills. Should possess strong Influencing skills

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5 - 9 years

2 - 3 Lacs

Bengaluru

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We are seeking a Recruitment Operations Analyst TA Coordinator to support both the operational execution and data analytics functions of our global Talent Acquisition (TA) team. This is a hybrid role combining hands-on coordination of recruitment activities with ownership of recruitment data reporting and insights , playing a critical role in ensuring hiring efficiency, candidate experience, and data-driven decision-making. This role is especially key as we scale our tech hiring and transition toward a Recruitment Process Outsourcing (RPO) model you will help ensure process continuity, reporting accuracy, and operational excellence throughout the transition. Key Responsibilities: Recruitment Data Reporting Own regular reporting of recruitment metrics (time-to-fill, funnel conversion, pipeline status, delays, etc.). Build dashboards and visualizations using tools like Excel, Power BI, Looker, or Tableau . Track RPO vendor SLAs and performance KPIs. Provide data insights for workforce planning and recruitment strategy reviews. Collaborate with HRIS and TA tech teams to ensure data quality and integration across platforms. TA Coordination Hiring Support Coordinate end-to-end interview scheduling across global time zones. Manage candidate communications, logistics, and pre-boarding documentation. Maintain data hygiene in ATS and recruitment tools. Support offer preparation, background checks, and onboarding documentation. Assist recruiters and hiring managers in ensuring a seamless candidate experience. Help drive adoption of new processes and tools introduced during the RPO transition. Key Skills Qualifications: 5+ years of combined experience in recruitment coordination and/or talent acquisition analytics . Strong organizational and communication skills able to manage logistics while staying detail-oriented. Proficient in ATS tools (e.g., Workday Lever, SmartRecruiters) and familiar with Application Tracking HR Info Systems. Skilled in Excel , and experience with Power BI / Tableau / Looker is a strong plus. Comfortable working in a fast-paced, global tech environment. Analytical mindset with a bias for process improvement and optimization. Experience supporting or operating within an RPO or vendor-managed model is a plus. Why Join Us Be part of a global transformation journey in tech hiring. Combine tactical and strategic responsibilities in a high-impact hybrid role. Work closely with TA leadership and contribute to the design of a future-ready recruitment operation.

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3 - 8 years

5 - 10 Lacs

Surat

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Position Purpose: The proposed role is to acquire new customers in the North American region and specific or select global customer logos by selling Back Office, Data, and eCommerce Operations services opportunities. As a Business Development Manager, you will manage the entire sales pipeline, including lead generation, opportunity management, and closure management. Job Profile: Description: Business Development Manager - B2B Services (BPO / BPM / ITeS) Qualification: MBA in International Sales Job Location: Surat, Gujarat. India Experience: 3+ Years in selling Outsourcing Services to North American and other global markets. Key Accountabilities : Primary: Own and drive revenue and sales quota for the company. Secondary: Build a pipeline of select global customer opportunities where there is synergy with other sales motions. Work on deals to closure with support from other internal stakeholders wherever required. Work with the domain SMEs, Inside Sales, and marketing to help co-create key sales assets. Methodically build a robust pipeline, own the opportunities, and orchestrate all internal teams for deal closures. Build the TransForm customer value framework, adapt it for each unique customer business scenario, and drive key differentiators to help customers realize the value, ROI, and cost benefits of outsourcing. Drive and own the pilot staging successfully for each such customer opportunity and own the full deal contract closure. Work with different customer stakeholder teams to articulate and demonstrate the full value of leveraging the domain capabilities to ensure we can effectively align with the complex needs of their business and build confidence to expand the relationship in phases. Ideal Profile : You have about 3+ years plus experience in selling Outsourcing Services to North American and other global markets. People management exposure is great, even though this will initially be in an Individual Contributor role. Proven track record in selling Outsourcing services to customers who operate in highly complex and competitive businesses. You know how to harness a deal and how to take a small pilot to a multi-million-dollar contract. You have a good understanding of the entire sales cycle works and the ability to independently operate a start-up or a new business within a large global firm. You have consistently delivered on quota and often exceeded targets, better than your peers and your competitors. You should have a solid testament and reference from your customers/region/industry. Exposure to Back Office, Data and eCommerce Operations services for quick success. You know how to work around the operating constraints and when things are not perfect and not lose focus on the goal and have demonstrated this consistently. You know the North American markets extremely well and what it takes to succeed in the region. Exposure to B2B Services businesses and high-tech businesses would be an added advantage

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5 - 10 years

6 - 10 Lacs

Gurgaon

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What We Offer: Key Responsibilities: Tax Compliance Reporting: Handle direct and indirect tax compliance in India, ensuring timely and accurate filing of tax returns. Oversee the preparation of income tax provisions and ensure compliance with Indian tax regulations. Prepare the foreign tax package for India, ensuring accurate reporting for global tax purposes. Transfer Pricing (TP): Manage transfer pricing compliance and documentation in accordance with Indian tax laws. Collaborate with internal teams to ensure proper application of transfer pricing rules and resolve related issues. Tax Accounting: Oversee tax accounting processes, including preparation of financial statements in compliance with tax accounting principles. Ensure proper tax reporting and maintain records in line with corporate governance and tax compliance standards. Tax Audits Litigation: Lead and manage the tax audit process in India, coordinating with external auditors and tax authorities. Represent the company in tax-related matters, including tax litigation, and provide strategic advice on tax disputes. Collaboration Stakeholder Management: Work closely with finance and controllership teams to ensure proper alignment of tax reporting with financial statements and accounting practices. Represent the company in discussions with tax authorities and other relevant government agencies. Provide guidance and support to cross-functional teams on tax-related issues.

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1 - 3 years

5 Lacs

Mohali

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We are seeking a skilled and detail-oriented Real-Time Analyst to join our dynamic contact center team. The Real-Time Analyst will play a crucial role in ensuring the efficient and effective operation of our contact center by monitoring and managing real-time activities, and providing timely insights to drive performance improvements. The ideal candidate should have a strong analytical mindset, excellent communication skills, and a deep understanding of contact center operations. The WFM Real- Time Analyst should possess relevant real time management experience with a range of communication channels and platforms, such as phone calls, chat, email, back-office tasks, social media, and more. Reporting to : Real Time Supervisor / Workforce Manager Key Responsibilities: Monitor real-time contact center performance metrics, including call volume, queue times, agent availability, and service level. Make adjustments to agent schedules and assignments to address changing call volume and staffing requirements. Collaborate closely with Operations to ensure optimal staffing levels and schedule adherence. Generate and distribute real-time performance reports, highlighting trends, anomalies, and opportunities for improvement. Identify and communicate potential bottlenecks or issues that could impact service delivery or customer experience. Assist in the development and implementation of strategies to improve contact center efficiency and performance. Utilize workforce management software and other tools to track, analyze, and report on key performance indicators. Participate in meetings and discussions related to forecasting, scheduling, and regards to near term contact center strategies. Stay up-to-date with industry trends and best practices in contact center operations. Qualifications: Bachelors degree / 12+3 years of formal education. Proven experience 3+years working within a contact center environment. Minimum 1 year should be for a real-time analyst role. Skills: Proficiency in using workforce management software (NICE IEX / Verint / Aspect) and other relevant tools (Avaya / Genesys / InContact /Five9). Strong analytical skills with the ability to interpret data and make real-time decisions. Excellent communication skills to effectively liaise with different teams and levels of the organization. Detail-oriented and able to multitask in a fast-paced, dynamic environment. Knowledge of contact center metrics and performance indicators. Ability to remain calm under pressure and make quick decisions to maintain service levels. Flexibility in working shifts, including evenings, weekends, and holidays. Problem-solving attitude and a proactive approach to addressing challenges.

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1 - 4 years

3 - 7 Lacs

Mohali

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As a Teammate, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPIs (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What elseYou must also ensure that all login and Passwords (both Internal External) are kept confidential. You must also participate in all Internal and External mandated trainings and/or seminars. You must have knowledge, understanding, and compliance with TaskUs policies and procedures. Also, you must maintain knowledge of the functional area and company policies and procedures. You will also provide feedback to management concerning possible problems or areas of improvement. You will also perform other duties as assigned by management. So, do you have what it takes to become a teammate Requirements: What exactly are we looking forWell, we need someone who s willing to work on cyclical schedules. Have experience on phone, email and live chat supportThat s definitely a plus! Meanwhile, you have experience in Customer Service, Sales, Billing, Collections and Technical SupportEven better! We re looking for someone who has strong verbal and written communication and comprehension skills. Someone who s computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office and Google applications. Can you type at least 30 WPM for voice and 35 WPM for Non-Voice campaignsThat s what we need! We need someone with good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction. A person who s resourceful, able to multitask and has high attention to details will be a great addition to the team. If you re someone who s self-motivated and able to work independently as well as contribute to cross-functional and global teams, is flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure -- then TaskUs is for you.

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5 - 10 years

7 - 11 Lacs

Chennai

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What can you expect in a Technical Manager, Talent Acquisition role with TaskUs: The Senior Operations Manger, Talent Acquisition is a senior leadership role responsible for overseeing and driving the strategic and operational excellence of the talent acquisition function within an organization. This position focuses on managing a team of Talent Acquisition Operations Managers, optimizing end-to-end recruitment processes, implementing scalable solutions, and leveraging data analytics to drive insights and improvements. The senior manager collaborates with stakeholders at all levels to align talent acquisition strategies with business objectives. Required Qualifications: Strategic Leadership: Provide strategic direction and leadership for the talent acquisition operations function. Develop and execute a comprehensive talent acquisition operations strategy aligned with the organizations talent acquisition goals and overall business objectives. Team Management: Lead and manage a team of Talent Acquisition Operations Managers. Set performance goals, provide guidance and mentorship, conduct performance evaluations, and foster a high-performing and collaborative team environment. End-to-End Process Optimization: Oversee and optimize end-to-end recruitment processes, including job requisition management, sourcing strategies, candidate screening, interview coordination, offer management, and onboarding. Continuously improve processes to enhance efficiency, reduce time-to-fill, and improve the quality of hires. Data Analytics and Reporting: Develop and maintain recruitment metrics, analytics reports, and dashboards to measure the effectiveness of talent acquisition strategies, track key performance indicators (KPIs), and provide actionable insights. Utilize data-driven approaches to identify trends, optimize processes, and make informed decisions. Technology and Systems Management: Evaluate, implement, and manage recruitment technologies and systems, including applicant tracking systems (ATS), recruitment marketing platforms, and other relevant tools. Stay updated on emerging technologies and industry trends to drive operational excellence and enhance recruitment capabilities. Compliance and Policy Adherence: Ensure compliance with applicable labor laws, regulations, and company policies throughout the talent acquisition process. Collaborate with legal and HR teams to establish and update recruitment-related policies, procedures, and practices in alignment with compliance requirements. Vendor Management: Manage relationships with external vendors, such as job boards, recruitment agencies, background check providers, and assessment vendors. Evaluate vendor performance, negotiate contracts, and ensure compliance with service level agreements. Candidate Experience: Lead initiatives to enhance the candidate experience, ensuring a positive and consistent journey from application to onboarding. Collaborate with recruiters, hiring managers, and HR teams to implement strategies that foster engagement, communication, and feedback throughout the recruitment process. Stakeholder Collaboration: Collaborate with recruiters, HR teams, hiring managers, and other stakeholders to align talent acquisition strategies with business objectives. Provide guidance and support on operational aspects of recruitment, including process improvement, technology adoption, and compliance. Continuous Improvement: Drive a culture of continuous improvement within the talent acquisition operations function. Stay updated on industry best practices, emerging trends, and innovative recruitment solutions. Proactively identify opportunities to enhance operational efficiency, optimize candidate experience, and drive continuous improvement in recruitment processes. Preferred Qualifications: Bachelors degree in Human Resources, Business Administration, or a related field (or equivalent work experience). Advanced degree or professional certifications are a plus. Extensive experience in talent acquisition, recruitment operations, or a related field, with a focus on strategic leadership and operational management. Strong knowledge of end-to-end recruitment processes, applicant tracking systems (ATS), and recruitment technologies. Proficiency in data analysis, metrics reporting, and utilizing recruitment analytics to drive insights and improvements. Solid understanding of employment laws, regulations, and compliance best practices. Excellent leadership, communication, and stakeholder management skills. Strong project management capabilities, including the ability to lead and execute complex projects with cross-functional teams. Strategic mindset with the ability to align operational strategies with talent acquisition and organizational goals. Innovative and forward-thinking mindset, staying updated on industry trends and emerging technologies to drive recruitment excellence.

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2 - 5 years

8 - 12 Lacs

Gurgaon

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The Technology Solutions Analyst is an Individual Contributor role who will support the Sales and Customer Service Team organization in crafting compelling technology solutions for our clients. She/he will have a good understanding of all the technical pieces (software and hardware) that fit in the BPO/Contact Center industry. Key Responsibilities include (but not limited to) Provide Technical and Consultative assistance to Sales. Get an understanding of technical specifications on the client architecture Assist in completion of Technology sections in RFI/RFP/RFQ as required Document and handover technical specifications for Post Sales implementation Drives accountability in cross functional IT teams during solutioning Up to date with Market on cloud practices, technology stack, products and services within the Contact center industry Requirements: Bachelors Degree or Equivalent with 2+ years experience. Basic knowledge on telecommunications and networking. Has built best practices in business process and created repeatable playbook Can lead multidisciplinary cross functional teams or projects Can handle multiple campaigns/projects at the same time Can review and write technical documentation including client-facing collaterals

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10 - 15 years

17 - 19 Lacs

Bharuch

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Manager TPM/TQM Business Unit / Function Jubilant Ingrevia/BE Location Bharuch Reports to Site -BE Lead and Dotted matrix reporting to Site head Summary of Job (Purpose/ objective of the job Department organogram to be enclosed) To establish TQM/TPM culture in the plant/site Key Responsibilities (Performance Indicators) Work closely with teams to implement TQM/TPM and ensure its sustenance Coach and Mentor the employees for Total Employee participation in the continuous improvement Form Quality Circles and lead daily/weekly meetings and Identify KPI s for Quality Circle and link to business goals Perform TQM process audits, address gaps and implement necessary actions Train and lead the teams for problem solving Collaborate with steering committee for TQM/TPM progress Improve QMS through internal and external audits Ensure that all associated employees work toward the common goals of improving product Quality-centric culture where every employee feels responsible for maintaining quality standards. No. of Reportees NA Qualification & Experience B.Tech/MBA and Certified in ASQ s Total Quality Management/ Certified TPM Practitioner Key Competencies ( Technical, Functional & Behavioral) Min 10-15 years experience into TQM/TPM Implementation Ability to train and lead the teams on problem solving Effective communication and presentation skills Ability to collaborate with cross functional teams Proficiency in computer specifically MS office Excellent Knowledge TQM/TPM process

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6 - 12 years

17 - 22 Lacs

Gurgaon

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Experience in Internal Audit/ Process Audit concepts & methodology Processes, Subprocesses, and Activities as well as their relationship Must be proficient in MS Office Sarbanes Oxley Act (SOX)/ IFC Reviews, SOP s Internal control concepts (e.g., Preventive Controls; Detective Controls; Risk Assessment; Antifraud Controls; etc.) Soft Skills Clarity of thought, articulation, and expression Takes ownership, sincere and focused on execution Confident and good verbal communication skills Ability to organize, prioritize and meet deadlines s About PwC PricewaterhouseCoopers is a multinational professional services network of firms, operating as partnerships under the PwC brand. PwC ranks as the secondlargest professional services network in the world and is considered one of the Big Four accounting firms, along with Deloitte, EY and KPMG. PwC Careers PwC offers a diverse and exciting approach to development which puts you in the drivers seat. Driving your development and growth means that you have the opportunity to learn from your colleagues and clients around you through onthejob experiences. Brief note on the requirement is given below Risk Assurance Services (RAS) is one of PwC s high growth verticals. It supports clients in defining their strategy, formulating business objectives and managing performance while achieving a balance between risk and opportunity or return. Our services within the Risk Assurance practice cover the entire risk & controls spectrum across Internal Audit, Governance, Risk & Controls, Contract & Compliance, Data analytics etc. Technical Skills Experience in Internal Audit/ Process Audit concepts & methodology Processes, Subprocesses, and Activities as well as their relationship Must be proficient in MS Office Sarbanes Oxley Act (SOX)/ IFC Reviews, SOP s Internal control concepts (e.g., Preventive Controls; Detective Controls; Risk Assessment; Antifraud Controls; etc.) Soft Skills Clarity of thought, articulation, and expression Takes ownership, sincere and focused on execution Confident and good verbal communication skills Ability to organize, prioritize and meet deadlines Mandatory skill sets Internal Audit Preferred skill sets Internal Audit Years of experience required 6 to 12 Years

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2 - 7 years

3 - 8 Lacs

Allahabad, Varanasi, Faizabad

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Build relationship with the Bank sales/operations team and ensure the business targets and Productivity targets of the allocated branches are met Working jointly with the Branch Manager on Business Implementation plan.

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8 - 13 years

15 - 20 Lacs

Surat

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TransForm Solutions is a leading Business Process Management (BPM) company offering global clients customized services and exceptional customer engagement since 2002. Since then, we have evolved to provide a wide range of back-office and support services to companies worldwide (including Fortune 500s) in industries as diverse as Consulting, Education, Fintech, Financial Institutions, eCommerce, Marketing, Venture Capital/Private Equity, and real estate. Position Purpose: The proposed role is to acquire new customers in the North American region and specific or select global customer logos by selling Back Office, Data, and eCommerce Operations services opportunities. As a Business Development Manager, you will manage the entire sales pipeline, including lead generation, opportunity management, and closure management. Job Profile: Description: Business Development Manager - B2B Services (BPO / BPM / ITeS) Qualification: MBA in International Sales Job Location: Surat, Gujarat. India Experience: 3+ Years in selling Outsourcing Services to North American and other global markets. Key Accountabilities : Primary: Own and drive revenue and sales quota for the company. Secondary: Build a pipeline of select global customer opportunities where there is synergy with other sales motions. Work on deals to closure with support from other internal stakeholders wherever required. Work with the domain SMEs, Inside Sales, and marketing to help co-create key sales assets. Methodically build a robust pipeline, own the opportunities, and orchestrate all internal teams for deal closures. Build the TransForm customer value framework, adapt it for each unique customer business scenario, and drive key differentiators to help customers realize the value, ROI, and cost benefits of outsourcing. Drive and own the pilot staging successfully for each such customer opportunity and own the full deal contract closure. Work with different customer stakeholder teams to articulate and demonstrate the full value of leveraging the domain capabilities to ensure we can effectively align with the complex needs of their business and build confidence to expand the relationship in phases. Ideal Profile : You have about 3+ years plus experience in selling Outsourcing Services to North American and other global markets. People management exposure is great, even though this will initially be in an Individual Contributor role. Proven track record in selling Outsourcing services to customers who operate in highly complex and competitive businesses. You know how to harness a deal and how to take a small pilot to a multi-million-dollar contract. You have a good understanding of the entire sales cycle works and the ability to independently operate a start-up or a new business within a large global firm. You have consistently delivered on quota and often exceeded targets, better than your peers and your competitors. You should have a solid testament and reference from your customers/region/industry. Exposure to Back Office, Data and eCommerce Operations services for quick success. You know how to work around the operating constraints and when things are not perfect and not lose focus on the goal and have demonstrated this consistently. You know the North American markets extremely well and what it takes to succeed in the region. Exposure to B2B Services businesses and high-tech businesses would be an added advantage REMUNERATION: 8. 00 Lakhs per annum CTC + Attractive Incentives 5 Days work week. This is NOT a Work From Home position To Apply: Email your resume to: careers@transformsolution. com or Contact: +91 955 846 9999

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0 - 8 years

2 - 10 Lacs

Chennai

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ADP Pvt. Ltd. is looking for Process Executive to join our dynamic team and embark on a rewarding career journey Manage daily business processes and operations Ensure workflow efficiency and process optimization Coordinate with teams to streamline tasks Analyze and improve process effectiveness

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3 - 10 years

5 - 12 Lacs

Chennai

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ADP Pvt. Ltd. is looking for Senior Process Executive to join our dynamic team and embark on a rewarding career journey Monitor process operations Ensure quality standards Optimize workflow efficiency Train junior team members

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3 - 5 years

5 - 9 Lacs

Hyderabad

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Design and execute comprehensive inbound marketing strategies to attract business and enterprise clients to Marconix s offerings. Develop targeted content and campaigns to guide prospects through the marketing funnel and convert them into qualified leads. Enterprise Business Expansion Lead the creation, management, and optimisation of marketing campaigns designed to increase interest in and sales of Marconix s solutions. Collaborate with the sales team to align messaging and drive enterprise-level growth. Coordinate with the product team to ensure positioning aligns with product updates, launches, and roadmaps. Lead Generation & Nurturing Implement multi-channel lead generation strategies across platforms such as LinkedIn, content marketing, events and webinars. Develop lead nurturing workflows and drip campaigns to keep prospects engaged and move them through the sales funnel effectively. Sales Enablement Support sales teams with relevant collateral, case studies, and presentation materials tailored to enterprise prospects. KEY PERFORMANCE INDICATORS Enterprise Leads: The total number of enterprise leads generated and those converted into Marketing Qualified Leads (MQLs) and Sales Qualified Leads (SQLs). Enterprise Customers and Sales: The number of enterprise deals closed and the revenue generated from enterprise clients. Conversion Rates: Measure the conversion rates at each buyer journey stage, from lead generation to closed sales. Track landing page performance to identify high-converting assets and optimise underperforming ones. Lead Nurturing Effectiveness: Track the ROI of marketing campaigns by analysing Customer Acquisition Cost (CAC) and Customer Lifetime Value (CLTV). Measure engagement metrics, such as email open rates and click-through rates. Track the time taken for leads to move through the sales funnel. Qualifications This FULL-TIME ROLE will only suit someone who also meets the following requirements: Strong experience in strategic marketing and campaign management. Ability to conduct market research and competitor analysis. Skilled in working with cross-functional teams to align marketing efforts. Proficient in creating content and managing brand messaging. A data-driven approach to decision-making and performance tracking. Familiarity with AI tools to enhance marketing efficiency. Excellent communication and collaboration skills. Strong problem-solving and adaptability in dynamic environments. Hands-on experience with CRM, marketing automation, and analytics tools. If you believe you are a great fit for the role and meet ALL requirements above, we are looking forward to hearing from you! Job Benefits Full-Time Position: Secure a stable and consistent work schedule. Established Company: Join a successful & growing organisation. National Presence: Be part of a national operation company. Top-Tier Leadership & Team: Collaborate with A leadership and A players, including a successful Founder & CEO and a successful CMO and CXOs. Excellent Culture: Thrive in a positive and supportive work environment with a long-serving team. Data-Driven Decision-Making: Utilize data insights to drive strategic marketing efforts, personalise campaigns, and enhance customer engagement. High-Impact Role: Shape the company s brand identity, customer journey, and digital growth strategy.

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15 - 20 years

15 - 19 Lacs

Bengaluru

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Manage up to date project resources planning for the entire document management team. Manage hiring, onboarding, training, upskilling, career development needs for entire document management team. Manage outsourcing needs & work with outsourcing partners in terms of work scope & contract management. Involved in review of client s document management requirements for the project and in the preparation of project WBS, CTR & Resources planning. Assist in document management strategy / conclusion in the project s execution plan. Take ownership of the overall quality and performance of the work performed by the document management team. Ensure that activities and deliveries are aligned with the standards / requirements / regulations. Keep project execution legacy records for continuous benchmarking. Work closely with Digital Solution Managers in tool developments/improvements & take lead together with Document Management Specialist (SME s) in processes developments/improvements. Ensure that tools & processes are developed and improved to meet the SBM organization s strategic objectives. Promote standardization and monitor compliance across the locations. Develop and maintain synergies in a collaborative manner within the document management team. Coordinate and monitor main interfaces with stakeholders (internally as well externally to SBM). REQUIREMENTS You have a bachelor s or master s degree. You have at least 15 years working experience. You have a good understanding & high appetite in data/information/document management & wide range of DMS systems/tools. You must have large multinational offshore Oil & Gas project & resources management experience in handling a group of team members from varying backgrounds & located in different geographical locations. You have multinational / abroad working experience. You have experience in handling large variation of dynamic resources management in various tight project schedules Knowledge & work experience in document management through the entire life cycle of a large offshore Oil & Gas facility will be an added advantage. Experience in DMS transformation will be another further advantage. Must have ability to travel on short notices to different offices where SBM operates. Furthermore, you have the following skills & traits You are people orientated. You understand well cultural differences of various team member where SBM operates and adapt accordingly while managing the team Ability to handle large variation of dynamic resources management in various tight project schedules You are good in decision making, and you hold yourselves and others accountable to meet commitments You are a good communicator & collaborator who can clearly express expectations and work with other stakeholders You are problem solving/solution focused and result driven. You have attention to details and a high interest in structured information.

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Exploring Outsourcing Jobs in India

Outsourcing has become a prominent industry in India, with many companies leveraging the country's skilled workforce and cost-effective solutions. Job seekers looking to enter the outsourcing market in India have a wide range of opportunities to explore. In this article, we will delve into the outsourcing job market in India, top hiring locations, salary ranges, career paths, related skills, and common interview questions.

Top Hiring Locations in India

  1. Bangalore - Known as the Silicon Valley of India, Bangalore is a hub for outsourcing companies in various industries.
  2. Mumbai - The financial capital of India, Mumbai offers numerous opportunities in outsourcing, particularly in finance and technology sectors.
  3. Pune - With a growing IT sector, Pune is a thriving location for outsourcing roles, especially in software development.
  4. Hyderabad - Hyderabad has emerged as a major outsourcing destination, particularly for tech and pharmaceutical companies.
  5. Chennai - Chennai is a popular location for outsourcing roles in IT, healthcare, and manufacturing sectors.

Average Salary Range

The salary range for outsourcing professionals in India varies based on experience and skill level. Entry-level positions may start from ₹3-6 lakhs per annum, while experienced professionals can earn upwards of ₹15-25 lakhs per annum.

Career Path

A typical career path in outsourcing may include roles such as Junior Analyst, Senior Analyst, Team Lead, Project Manager, and eventually moving into higher leadership positions such as Director or Vice President.

Related Skills

In addition to outsourcing expertise, professionals in this field may benefit from skills such as project management, data analysis, communication, problem-solving, and technical proficiency in relevant tools and software.

Interview Questions

  • What do you understand by outsourcing and why do companies opt for outsourcing? (basic)
  • Can you explain the difference between onshore and offshore outsourcing? (basic)
  • How do you ensure quality control in an outsourced project? (medium)
  • What are the key challenges you have faced while managing outsourced teams? (medium)
  • How do you handle conflicts or disagreements with the outsourcing vendor? (medium)
  • Can you provide an example of a successful outsourcing project you have managed in the past? (advanced)
  • How do you evaluate the performance of an outsourced team? (medium)
  • What steps would you take to mitigate risks in an outsourced project? (advanced)
  • How do you ensure data security and confidentiality when working with outsourcing partners? (medium)
  • What metrics do you use to measure the success of an outsourcing project? (medium)
  • How do you ensure effective communication with an outsourced team located in a different time zone? (medium)
  • Can you discuss a time when an outsourced project did not go as planned and how you handled it? (advanced)
  • What strategies do you use to build strong relationships with outsourcing vendors? (medium)
  • How do you prioritize tasks and allocate resources in an outsourced project? (medium)
  • Can you explain the impact of cultural differences on outsourcing relationships? (medium)
  • How do you stay updated with industry trends and best practices in outsourcing? (basic)
  • What legal considerations should be taken into account when outsourcing work to a third-party vendor? (advanced)
  • How do you ensure compliance with regulatory requirements in outsourced projects? (medium)
  • Can you discuss a time when you had to negotiate terms and pricing with an outsourcing vendor? (medium)
  • How do you handle performance issues or underperformance from an outsourced team member? (medium)
  • What role do technology and automation play in improving outsourcing processes? (medium)
  • How do you handle changes in project scope or requirements in an outsourced project? (medium)
  • Can you discuss the importance of establishing Service Level Agreements (SLAs) in outsourcing contracts? (medium)
  • How do you measure the ROI of outsourcing initiatives within an organization? (medium)

Closing Remark

As you explore opportunities in the outsourcing job market in India, remember to showcase your expertise, adaptability, and problem-solving skills during the interview process. With thorough preparation and confidence, you can position yourself as a valuable asset in this dynamic industry. Good luck!

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