1055 Outsourcing Jobs - Page 5

As an Engagement Director at Capgemini, you will play a pivotal role in driving business impact and achieving strategic goals for key clients of Capgemini Business Services. Your responsibilities will encompass service delivery management, P&L accountability, managing people and performance, ensuring client satisfaction, maintaining client relationships at a delivery level, and formulating account business planning and strategy. You will be the single point of contact for the client organization, responsible for troubleshooting and resolving all issues related to delivery activities. By leveraging your understanding of business management, you will identify client needs and position appropri...

What Youll Do: Interacts with customers/ customer information on a daily basis, promptly responding to all inquiries in a courteous and efficient manner. Provides information to customers about product features. Helps customers when they are faced with problems or need information and/or ensure customer information is updated accurately. Help customers with complaints and questions, give customers information about products and services Ensure to deliver BGO and client metrics and expectations on a regular basis. Ensure customer satisfaction and provide professional customer support Update customer files with appropriate information and ensure information being placed in customer files follo...

Evaluate & audit conversations / transactions on behalf of assigned client process(es) as per pre- defined guidelines ensuring zero / minimal quality variance while maintaining productivity parameters. Quality consultant is expected to evaluate and audit telephone, email and chat communication / transaction and provide detailed feedback via an evaluation tool to the customer What Youll Do: Consistently ensure that quality variance is well below threshold and internal quality scores are exemplary Write feedback, if applicable, to enthuse performance development at an agent level and per client instructions Regularly participate in client / internal calibration calls to ensure consistency of s...

Not Applicable Specialism Risk & Summary . . & Summary PricewaterhouseCoopers is a multinational professional services network of firms, operating as partnerships under the PwC brand. PwC ranks as the secondlargest professional services network in the world and is considered one of the Big Four accounting firms, along with Deloitte, EY and KPMG. PwC Careers PwC offers a diverse and exciting approach to development which puts you in the drivers seat. Driving your development and growth means that you have the opportunity to learn from your colleagues and clients around you through onthejob experiences. Brief note on the requirement is given below Risk Assurance Services (RAS) is one of PwC s ...

About Alorica India: Alorica is a leading provider of Business Process and Customer Satisfaction Outsourcing solutions that span the entire customer lifecycle. But that s just a very technical way of saying what we really do, which is to make lives better one interaction at a time. 100,000 strong and dedicated to delivering insanely great customer experiences to people across the globe. It s our privilege to partner with the world s largest and most respected brands embracing every day and every challenge with Passion, Performance, and Possibilities. The world s largest provider of customer experiences to North American consumers. 14 Countries. 100 Locations. Over 100,000 Employees. One Plan...

You should have 8-11 years of work experience with a strong technology background and a track record of successful execution in IT/digital transformation, preferably in the European market. Your responsibilities will include providing strategic operational insight and IT transformation support to private equity owned and corporate businesses, advising and implementing IT performance improvement programs across various industry sectors, evaluating cost reduction and revenue enhancement opportunities, conducting effective technology and E-Commerce due diligence pre-transaction, leading post-acquisition work, planning for carve-outs and post-merger integration, designing and implementing Digita...

Develop and implement overarching outbound sales and business development strategy, sales processes, structure, and best practices across the company Drive sales of software, solutions, products, and ITeS services to new and existing leads Proficiency in understanding and selling different business models such as BoT, GCC, T&M and other hybrid system models Leveraging experience in SaaS software sales and knowledge across tech verticals like networking, storage, cloud, GenAI, development, EngOps, and IoT Execute Go-to-Market (GTM) strategies while expanding business relationships and the customer base Collaborate with marketing, technical, and operations teams to ensure seamless project deli...

Confidently and effectively deliver coaching and constructive feedback to employees to increase engagement and improve performance, including, as required, corrective action through disciplinary processes Involvement and collaboration on new strategies and/or process improvements to better the team s performance Daily, weekly and monthly reports provided at both internal and external client levels Flexible team player in respect to scheduling and willing to invest additional time in to the team when necessary; including coverage when required and support in team hours tracking/progression throughout each month Assist team members to ensure service level agreements are adhered to and performa...

Help customers with complaints and questions, give customers information about products and services Ensure to deliver BGO and client metrics and expectations on a regular basis. Ensure customer satisfaction and provide professional customer support Update customer files with appropriate information and ensure information being placed in customer files follow regulatory, client specific, and corporate guidelines Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer s account information Champion company core values and other company programs Other duties as assigned

Help customers with complaints and questions, give customers information about products and services Ensure to deliver BGO and client metrics and expectations on a regular basis. Ensure customer satisfaction and provide professional customer support Update customer files with appropriate information and ensure information being placed in customer files follow regulatory, client specific, and corporate guidelines Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer s account information Champion company core values and other company programs Other duties as assigned

Responsible for performance management and ensure productivity (e.g. setting objectives and reviewing KPI s) Review and analyze reporting for trend. Identify areas of opportunity and develop strategies to improve processes and procedures to ensure Company performance goals are met and exceeded Monitor staffing levels in accordance with the Resource Balancing Plan to ensure that Company resources are being efficiently and effectively allocated Recommend hiring, transfer, promotion, or dismissal of staff, as is appropriate Deal with clients in a professional and appropriate manner, in accordance with the Companys Mission Statement and Company Policy Maintain accurate records of employee and cl...

Develop and implement overarching outbound sales and business development strategy, sales processes, structure, and best practices across the company Drive sales of software, solutions, products, and ITeS services to new and existing leads Ability to understand and sell different business models such as BoT, GCC, T&M and other hybrid system models Exposure in SaaS software sales and knowledge across tech verticals like networking, storage, cloud, GenAI, development, EngOps, and IoT Execute Go-to-Market (GTM) strategies while expanding business relationships and the customer base Collaborate with marketing, technical, and operations teams to ensure seamless project delivery and client satisfa...

What Youll Do: What Were Looking For: Why Join Us Growth Opportunities : We believe in promoting from within and providing opportunities for career advancement. Comprehensive Training : We offer extensive paid training to ensure you re equipped for success. Team-Oriented Culture : Work in a collaborative, supportive environment with peers who are passionate about what they do. Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees. Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you ll build strong connections. State-of-the-Art O...

Consistently ensure that quality variance is well below threshold and internal quality scores are exemplary Write feedback, if applicable, to enthuse performance development at an agent level and per client instructions Regularly participate in client / internal calibration calls to ensure consistency of scoring & knowledge Meet and exceed daily volume and productivity targets Successfully clear the client specific training and ensure all subsequent updates are well understood & implemented Participate in various internal/external training programs to continuously hone required skills and knowledge base.

Consistently ensure that quality variance is well below threshold and internal quality scores are exemplary Write feedback, if applicable, to enthuse performance development at an agent level and per client instructions Regularly participate in client / internal calibration calls to ensure consistency of scoring & knowledge Meet and exceed daily volume and productivity targets Successfully clear the client specific training and ensure all subsequent updates are well understood & implemented Participate in various internal/external training programs to continuously hone required skills and knowledge base.

Some careers have more impact than others. If you re looking for a career where you can make a real impression, join HSBC and discover how valued you ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Head of India Offshore Teams Product Control Business: Finance Role Purpose: Controllership is an expert function, that exists to deliver trust in the...

Not Applicable Specialism Risk Management Level Senior Associate & Summary . Why PWC Skill Set SAP GRC Access Control or Process Control or Risk Management or Audit Management and SAP Security (Full cycle implementation / global projects experience will be preferred) Travel Requirements 3040 % (on project requirements) About Us Business Risk Consulting team in our Advisory line of service helps our clients to achieve value from IT by bringing implementation and consulting experts to work proactively with them. We provide businessfocused and independent services around client issues. A key part of this unique team is the GRC team. Due to unprecedented market demand, we now have several opport...

2-5 years in B2B service sales or solutions consulting What You ll Be Responsible For : Prospect and Generate Leads Identify and connect with decision-makers in automotive, electrical, paint, and other allied sectors. Own the Sales Funnel From outreach and discovery calls to proposals, presentations, and closing. You ll be responsible for deal progression. Solution Selling Understand client needs and pitch the right mix of Field Sales Outsourcing (FSO), Channel Loyalty Platform, or training services. Create & Deliver Presentations Work with internal teams to craft strong decks and pitch documents. Pipeline Management Maintain accurate tracking in CRM (Google Sheets or HubSpot) and ensure tim...

DGFT Consultants in Mumbai | IEC, EPCG, Advance Authorisation & More Connect to Our Expertise Leave your query and well reach out of you. List of Services AFLEO Consultants DGFT Regional office IEC and its modification/Yearly Update/IEC Surrender. Revoke IEC from DEL, Suspension, Cancellation etc / Merger/Demerger of IEC s. Advance License - Issuance and Redemptions Deemed Export Benefits Apply for Refund of TED/DBK/Brand rate Fixation. Free Sale & Commerce Certificate, End User Certificate. Enforcement cum Adjudication Proceedings at RA Mumbai. E-RCMC Certificate from DGFT APEDA, FIEO, EEPC, PHARMEXCIL, CHEMEXCIL ETC. Gems & Jewelry Schemes. Application for Interest Equalization Scheme. Abe...

As a Vice President, Tech Architect at Genpact, you will be responsible for leading the strategy and execution of selling advisory, transformation, technology, and outsourcing services specifically to Global Capability Centers (GCCs). Your role will involve developing and executing comprehensive sales and advisory strategies targeted at GCCs, aligning sales strategies with the company's broader business objectives, and identifying key markets and accounts within the GCC sector to drive business growth. You will be expected to cultivate and maintain strong relationships with senior executives and decision-makers within GCCs, understand their specific needs and challenges, and position our ser...

As the market leader in the asset servicing sector since our establishment in 1948, Citco has continuously evolved to shape the future of the industry. We have expanded our services from working exclusively with hedge funds to serving all alternatives, corporations, and private clients across various asset classes and geographies. Our commitment to innovation and performance has allowed us to maintain our pioneering spirit and stay at the forefront of the industry. If you are looking to excel in your career and be part of a dynamic team, Citco welcomes you to join us. In the Fund Administration team, which is the core business of Citco, we provide alternative asset and accounting services th...

We are seeking an organized and creative Email Marketing Coordinator to manage and execute email marketing campaigns. The ideal candidate will be responsible for designing, building, and managing email campaigns, including content creation, segmentation, A/B testing, and performance analysis. This role requires strong communication skills and an understanding of email marketing tools and strategies to drive engagement and conversions. Key Responsibilities: Campaign Management: Develop and manage email marketing campaigns, including newsletters, promotional emails, and automated workflows. Content Creation: Design email templates, write engaging copy, and create visually appealing emails. Seg...

Vice President Software Development | IMS Nucleii Vice President - Software Development Experience : 12+ years Job Description Job Overview : We are seeking an experienced and transformational Vice President of Software Development to lead our application development function and drive business innovation through scalable, secure digital solutions. As a VP of Software Development, driving technological excellence is your primary objective, and you will establish cutting-edge development practices, architect enterprise-scale solutions, and expand our engineering capabilities through visionary leadership and strategic innovation. Key Responsibilities: Technical Leadership & Architecture Archit...

To lead offshore pensions administrative operations for one of the LifeSight teams, ensuring consistent delivery excellence, regulatory compliance, and building team capability to meet current demands and future business growth. This role demands both strategic oversight and hands-on leadership to ensure operational resilience and adaptability. Client Champion a member-first mindset by aligning delivery with client expectations, service quality, and SLAs. Act as the primary offshore point of contact for client escalations and operational discussions within your remit. Anticipate evolving client needs and adjust operational priorities proactively. Partner with stakeholders to implement improv...

Lead and manage a team of tax associates handling preparation and review of U.S. federal and state tax returns for individuals, partnerships, corporations, and S-corporations. Review complex tax returns (1040, 1041, 990, 1120, 1120S, 1065 ) ensuring accuracy and compliance with IRS regulations. Coordinate workflow planning, work assignments, deadlines, and quality control for the tax team. Provide technical guidance, mentorship, and training to junior staff. Collaborate with internal teams and clients to gather necessary tax-related information and resolve queries. Monitor changes in tax laws and regulations and update internal teams accordingly. Assist in managing client relationships and e...