463 Outsourcing Jobs - Page 2

Transition with BPO Background. Proven track record (2+ years) in transition management within the BPO industry Bachelor's degree in Business Administration, Management, or a related field demonstrating successful project execution. 9120665790 Required Candidate profile Plan and manage end-to-end transition projects Optimize processes, maintain, project documentation, and reporting Deliver effective stakeholder communication BPO industry and transition frameworks

Gain a comprehensive understanding of the process and data flow. Acquire in-depth knowledge of the reports provided by GB Outsourcing. Create analytics and reports for insurers to enable strategic decision-making based on various facts, figures, and trends. Develop analytics for internal stakeholders and provide regular feedback. Work with the business to develop new products and evaluate their impact. Additionally, collaborate with stakeholders to understand their needs and provide data-driven insights to inform decision-making. Translate analytical insights into strategic recommendations and effectively communicate them to both technical and non-technical stakeholders. Adapt to a fast-changing environment, switching priorities as needed while producing high-quality and accurate reports. Innovate by proposing and implementing ideas for new reports and process simplification Qualifications Qualifications: Tech (coding) Graduate or Post-Graduate in Data Science Experience: 2-3 years of experience in analytics profile with working knowledge to predictive analytics preferably Technical Competencies: Experience in SQL, R, Python, with VBA optional Working knowledge on capabilities of Gen AI Background in Computer Science & Statistics preferred. Data Analysis and Interpretation Skills: Impactful written and verbal communication Strong team player Business acumen Problem-solving, quantitative, and analytical skills Logical thinking Highly self-driven in managing your own portfolio and assigned responsibilities with accuracy. Technical competency to do complex work independently. Ability to prioritize tasks and meet project deadlines

For the past 20 years, ProPharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies. ProPharma partners with its clients through an advise-build-operate model across the complete product lifecycle. With deep domain expertise in regulatory sciences, clinical research solutions, quality & compliance, pharmacovigilance, medical information, and R&D technology, ProPharma offers an end-to-end suite of fully customizable consulting solutions that de-risk and accelerate our partners most high-profile drug and device programs. Essential Functions: Indepentendly performs/coordinates all activities for registration, maintenance, and results postings, including document redaction for clinical trials across global public registries (i.e., Clinicaltrials.gov, EudraCT, and other country-specific registries as applicable). Ensures development of high-quality registry, redaction, and plain language document deliverables that are compliant with all applicable policies, procedures, and regulations. Performs independent quality control review of registry and/or plain language document deliverables, ensuring accuracy against all relevant source documents. Works closely with internal Client team(s) to ensure understanding of applicable roles and responsibilities related to Client s disclosure obligations. Works with internal Client team(s) to ensure the source information is provided for disclosure activities in a timely manner. Maintains accurate and up-to-date records of individual study activities for timeline integrity, compliance, and relevant metrics tracking. Sets expectations where necessary and reports on project statuses to manager. Escalates issues to manager in a timely manner. Provides frequent and purposeful communication, ensuring all stakeholders are kept informed of progress and updates, as needed, in real time. Maintains constructive and positive interactions with colleagues. Develops strong, lasting relationships with client teams that encourage organic new business growth. Other duties as assigned. Necessary Skills and Abilities: Strong written and verbal communication skills. Self-motivated and able to work independently. Exceptional time management skills. Ability to drive projects with conflicting priorities in a matrix team environment, working with individuals from a variety of departments and in a range of countries. A proven team player who can focus on and drive goal completion. Ability to understand and apply international regulations and Client guidelines and requirements related to clinical trial transparency. Thinks proactively, takes initiative, and willingly takes on new challenges. Ability to identify areas of concern or inefficiency Works independently with good time management skills and contacts management team proactively when additional support and resources are needed. Works effectively in a collaborative team environment. Demonstrates a growth mindset and positive outlook in all work activities. Ability to understand and apply Client guidelines and requirements related to clinical trials disclosure and/or data transparency. Educational Requirements: Minimum of bachelor s degree in related field (scientific field preferred). Experience Requirements: Minimum of 2+ years of direct experience in disclosures and/or data transparency. CRO or Outsourcing experience preferred. ***ProPharma Group does not accept unsolicited resumes from recruiters/third parties. Please, no phone calls or emails to anyone regarding this posting.***

About Citco: The market leader. The premier provider. The best in the business. At Citco, we ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco. About the Team & Business Line: Fund Administration is Citco s core business, and our alternative asset and accounting service is one of the industry s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience. Your Role: You will ensure the correct application of the various CFS KYC Policies. Acting as point of escalation for difficult KYC cases Ensuring that an instant overview of complete and incomplete KYC records is maintained Unusual/suspicious transactions with the relevant Reporting Office in accordance with procedures and regulations Securing that all investor relationships are risk-rated and coordinating the reviews as per established procedure Act as a central point and coordinator on the Investor AMLCDD Asiapac team. Manage your team of Investor AMLCDD specialists day-to-day including complex query management, case handling where required. Keeping informed as to present and future legislation as well as regulatory developments in the Jurisdictions serviced by the Global KYC/AML Team. Processing this information as appropriate (e.g., validate procedures/inform team/identify training areas as a result thereof Responsible for staffing management, training and development of staff. Manage escalations on a timely basis including liaison with local office and/or clients Manage and monitor the timing and quality of deliverables (SLAs). Propose and develop department-wide operational improvements in consultation with the other the wider Investor AMLCDD team. Interact directly with senior management and clients. Understand current client needs/strategies and anticipate future client needs. About You: You have Bachelor s degree in Business Administration/Management /Accounting/ Finance or Economics. You have 8+ years experience in a similar role with Private Equity and/or Hedge Funds with exposure to outsourcing. You have at least 5+ years experience in managing a team Excellent knowledge of AML Regulations; Cayman and Singapore expertise preferable. You must display an active interest in the financial markets, hedge fund and private equity industry. You are highly collaborative, innovative, and effective verbal and non-verbal communication skills You have strong Customer Relationship skills. You have comprehensive knowledge of Excel, Word, PowerPoint and Visio Key Competencies: Business, technical and commercial acumen Quality and risk management Decision-making Client relationship management Communication Developing working relationships Leadership Coaching and developing others Organization and resource management Drive for results Adaptability Our Benefits Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location. We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect. Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.

About Citco: The market leader. The premier provider. The best in the business. At Citco, we ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco. About the Team & Business Line: Fund Administration is Citco s core business, and our alternative asset and accounting service is one of the industry s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience. Responsibilities for Internal Candidates Your Role: Act as a central point and coordinator on the Investor AMLCDD team. Manage your team of Investor AMLCDD specialists day-to-day including complex query management, case handling where required. Responsible for staffing management, training and development of staff. Manage escalations on a timely basis including liaison with local office and/or clients Manage and monitor the timing and quality of deliverables (SLAs). Propose and develop department-wide operational improvements in consultation with the other the wider Investor AMLCDD team. Interact directly with senior management and clients. Understand current client needs/strategies and anticipate future client needs. Qualifications for Internal Candidates About You: 6+ years experience in a similar role with private Equity and/or Hedge Funds with exposure to outsourcing. At least 3+ years experience in managing a team Excellent knowledge of AML Regulations; Cayman and Singapore expertise preferable. Display an active interest in the financial markets, hedge fund and private equity industry. Highly collaborative, innovative, and effective verbal and non-verbal communication skills Strong Customer Relationship skills. Comprehensive knowledge of Excel, Word, PowerPoint and Vision Our Benefits Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location. We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect. Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.

Not Applicable Specialism Risk Management Level Senior Manager & Summary . Why PWC At PwC , you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . At PwC , we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. Risk Assurance Services (RAS) is one of PwC s high growth verticals. It supports clients in defining their strategy, formulating business objectives and managing performance while achieving a balance between risk and opportunity or return. Our services within the Risk Assurance practice cover the entire risk & controls spectrum across Internal Audit, Governance, Risk & Controls, Contract & Compliance, Data analytics etc. Technical Skills Experience in Internal Audit/ Process Audit concepts & methodology Processes, Subprocesses, and Activities as well as their relationship Must be proficient in MS Office Sarbanes Oxley Act (SOX)/ IFC Reviews, SOP s Internal control concepts (e.g., Preventive Controls; Detective Controls; Risk Assessment; Antifraud Controls; etc.) Soft Skills Clarity of thought, articulation, and expression Takes ownership, sincere and focused on execution Confident and good verbal communication skills Ability to organize, prioritize and meet deadlines Mandatory skill set s Internal Audit Preferred skill sets Internal Audit Years of experience required 10 to 1 6 Year s Education qualification MBA/ M.Com / MCA/ CA Education Degrees/Field of Study required Master of Business Administration, Chartered Accountant Diploma Degrees/Field of Study preferred Required Skills Internal Audit Accepting Feedback, Accepting Feedback, Accounting and Financial Reporting Standards, Active Listening, Analytical Thinking, Artificial Intelligence (AI) Platform, Auditing, Auditing Methodologies, Business Process Improvement, Coaching and Feedback, Communication, Compliance Auditing, Corporate Governance, Creativity, Data Analysis and Interpretation, Data Ingestion, Data Modeling, Data Quality, Data Security, Data Transformation, Data Visualization, Embracing Change, Emotional Regulation, Empathy, Financial Accounting {+ 32 more} Travel Requirements Government Clearance Required?

Not Applicable Specialism Risk Management Level Senior Associate & Summary . Why PWC At PwC , you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . At PwC , we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. & Summary Brief note on the requirement is given below Risk Assurance Services (RAS) is one of PwC s high growth verticals. It supports clients in defining their strategy, formulating business objectives and managing performance while achieving a balance between risk and opportunity or return. Our services within the Risk Assurance practice cover the entire risk & controls spectrum across Internal Audit, Governance, Risk & Controls, Contract & Compliance, Data analytics etc. Technical Skills Experience in Internal Audit/ Process Audit concepts & methodology Processes, Subprocesses, and Activities as well as their relationship Must be proficient in MS Office Sarbanes Oxley Act (SOX)/ IFC Reviews, SOP s Internal control concepts (e.g., Preventive Controls; Detective Controls; Risk Assessment; Antifraud Controls; etc.) Soft Skills Clarity of thought, articulation, and expression Takes ownership, sincere and focused on execution Confident and good verbal communication skills Ability to organize, prioritize and meet deadlines Mandatory skill set s Internal Audit Preferred skill sets Internal Audit Years of experience required 4 to 8 Year s Education qualification MBA/ M.Com / MCA/ CA Education Degrees/Field of Study required Chartered Accountant Diploma, Master of Business Administration Degrees/Field of Study preferred Required Skills Internal Audit Accepting Feedback, Accepting Feedback, Accounting and Financial Reporting Standards, Active Listening, Analytical Thinking, Artificial Intelligence (AI) Platform, Auditing, Auditing Methodologies, Business Process Improvement, Communication, Compliance Auditing, Corporate Governance, Creativity, Data Analysis and Interpretation, Data Ingestion, Data Modeling, Data Quality, Data Security, Data Transformation, Data Visualization, Embracing Change, Emotional Regulation, Empathy, Financial Accounting, Financial Audit {+ 24 more} Travel Requirements Government Clearance Required?

BUSINESS DEVELOPMENT EXECUTIVE Job Description:- Designation : Business Development Executive Location : Indore | Onsite Experience : 6 months-1 year Skills : Lead Generation, LinkedIn Sales Navigator, Upwork, Direct Sales, Email Marketing, Cold Calling, Online Bidding Business Development Executive Responsibilities:- 1. Familiarising yourself with all products and services offered by our company. 2. Procuring new clients through direct contact, word-of-mouth, and collaboration with the marketing department. 3. Attending networking activities to research and connect with prospective clients. 4. Maintaining meaningful relationships with existing clients to ensure that they are retained. 5. Suggesting upgrades or added products and services that may be of interest to clients. 6.Crafting business proposals and contracts to draw in more revenue from clients. 7. Negotiating with clients to secure the most attractive prices. 8. Equipping staff with the technical and social skills needed to enhance sales. 9. Reviewing clients' feedback and implementing necessary changes. 10. Remaining in tune with trends in consumption to ensure that our offerings remain relevant. Business Development Executive Requirements:- 1. Degree in marketing, business administration, or similar. 2. Extensive sales experience. 3. Intuitive and insightful, particularly regarding human behaviour. 4. Ability to generate revenue by identifying pain points and suggesting suitable products or services. 5. Professional yet affable disposition. 6. Neat, well-groomed appearance. 7. Great networking skills. 8. Excellent written and verbal communication. 9. Resourceful, with outstanding research skills 10. Emboldened by challenges. Skills - Lead Generation, LinkedIn Sales Navigator, Upwork, Direct Sales, Email Marketing, Cold Calling, Online Bidding

The CIO is a key contributor to the business strategy and planning process and will be responsible both for IT operations and for technology and digital innovation. It is critical for the CIO to build strong and productive relationships with all business unit leaders, acting as a true partner and making IT a business enabler. The CIO will manage 6 direct reports on the IT leadership team; total internal headcount in the IT organization across the globe is approximately 20. Key Responsibilities Strategy As a member of the senior management team, make a key contribution to the formulation of the digital strategy for the business. Proactively advise the senior management team on the emerging technologies and digital trends that are most relevant to the business goals and evolving needs. Help determine capital investment parameters, priorities and risks for enterprise-wide IT initiatives to maximize the return on investment. Leadership Develop an IT vision, strategy, and a roadmap, and lead the IT team and its business partners in effective execution. Ensure, on an ongoing basis, that current and planned technical architecture, investments and solutions are aligned with company business objectives. Lead the S4HANA transformation project and deliver value to business. Prepare and monitor IT operational budgets that meet prevailing objectives and constraints. Develop and execute an analytics program that will allow business leaders to make data-based decisions. Build strong relationships with businesses and their leaders across the enterprise, and develop a detailed understanding of their issues, challenges and opportunities. Implement the most appropriate and effective IT organizational design to support and engage with the business. Team Development Hire, develop, evaluate, reward, and retain a highly-qualified team of IT professionals. Foster a culture of innovation, transparency and accountability in IT. Promote a business-first mentality at all levels of the IT organization. Ensure that the organization has strong systems analysis and project management skills, and the ability to execute business-critical projects. Develop and maintain a plan that provides for succession and continuity in the most critical IT management positions. IT Operations Direct the design, planning, implementation, and maintenance of the computing infrastructure that supports the company s operations and business applications. Define and execute the Journey to Cloud strategy for the organization. Establish metrics for managing IT effectiveness and for measuring the impact of IT on the business. Establish appropriate service levels and the processes to ensure that KPIs are met. Maintain oversight of all IT projects, ensuring that commitments are properly planned, staffed, monitored and reported. Establish a comprehensive enterprise information security program to ensure the integrity, confidentiality and availability of relevant data working very closely with the Group CISO. Lead the design and implementation of an enterprise-wide disaster recovery and business continuity plan. Establish and enforce IT policies, processes, portfolio management, development standards and methodologies. Monitor the industry for developments in IT operations; evaluate and implement relevant new tools and service management frameworks. Review, recommend, and oversee all vendors and managed service agreements for computing, telecommunications, IT services, and equipment. Skills, Experience Qualifications Leadership and Communications Can create a clear strategic vision for information technology that supports business objectives and can execute on that vision. Able to work collaboratively with diverse leaders across the globe, communicate an IT vision and strategy across all levels of the organization, and build consensus around key initiatives and projects. Possesses exceptional interpersonal and communication skills, both oral and written; able to articulate ideas to both technical and non-technical audiences. Demonstrated ability to recruit, hire and motivate a high performing IT team that values transparency and accountability. Possesses exceptional business acumen, analytical and problem-solving abilities. Excellent negotiating skills with internal customers and external service providers. Comfortable with ambiguity; can handle the unexpected with flexibility. A team player who favours collaborative approaches when working with internal and external partners. Proven ability to build trust with others through a commitment to the highest ethical and professional standards. A high energy executive; tenacious and passionate about reaching the goal, while keeping ego in check. Transformation Demonstrated experience driving digital transformation and business growth through innovation and the implementation of technology. Possesses solid knowledge in emerging technologies, and the ability to apply these in the service of the company s key business goals. Experience leading complex, major change initiatives; demonstrated skills in change management. Experience building an enterprise level data analytics capability. An entrepreneurial mindset; able and interested to pursue new business opportunities. Customer-service oriented. Builder of strong technology vendor partnerships, and able to manage multiple vendor relationships to ensure the best performance and financial return. Demonstrated experience with SaaS, cloud-based, and outsourced solutions through third party providers IT Operations Knowledge of a range of vendor technology solutions; able to select and integrate the most appropriate technologies to support the business Demonstrated ability to design and implement comprehensive approaches to cyber security and risk management. Experience designing and managing an effective IT governance framework across the spectrum of IT service delivery. Outstanding organizational skills, and the ability to manage multiple priorities in a fast paced, high-pressure environment. A strong background in operational and capital finances, and IT budget development Understands ITIL and other service management frameworks, and how to scale and implement them. Professional Experience and Education At least 15 years of career experience in technology, including a minimum of 5+ years in a leadership position Experience in a CIO or equivalent position in a global environment is preferred/required Experience in engineering, manufacturing or a related industry is preferred/required Experience leading an agile development organization Experience managing a large outsourcing partnership Experience in a federated structure with matrixed leadership responsibilities A bachelor s degree is required. An advanced degree in a related field, such as computer science, engineering and/or business (MBA) is preferred.

We are seeking a dynamic and proactive sales professional with a strong background in the pharmaceutical outsourcing industry (e.g., CDMO or CRO) to drive excellence in identifying customer needs, generating new business opportunities, and driving growth for PSG Clinical Trial Division (CTD) services within the assigned territory. The role plays a crucial part in identifying process gaps, addressing customer difficulties, and encouraging growth through operational teamwork and collaboration across functions with the PSG organization and the local Thermo Fisher Scientific India team Responsibilities: Build strong understanding of existing customers and their marketplaces through a broad range of information sources, identify and lead new business opportunities with the customers. Develop valuable solutions and partnerships with clients within the service and operational functions to grow and secure sales. Responsible for securing new business by aligning customer requirements, developing and negotiating contracts, and ensuring seamless integration with business operations. Manages the negotiation and closure of proposals for assigned clients Perform competitive analysis in market segments to identify areas of differentiation or areas of opportunities for improvement in the form of enhancements to existing services, new services or new marketing collateral. Regularly review forecast, pipeline and sales strategies with management. Ensures that opportunities and leads are pursued in a timely manner. Clearly and broadly articulate components of negotiated contracts and ensure strong implementation and execution against customer and company expectations; work with assigned Project Manager to ensure smooth handoff and continued account development. Develop commercial and sales strategies using market insights and data. What will you do Serve as Account leader to drive and coordinate consistent and organized approach to meet Account s expectation. Develop overall business development and customer relations strategy for the assigned Accounts resulting in the achievement of the sales target. Provide support to each assigned Accounts for resolution of issues, conduct periodical business reviews, provide contract management assistance, follow-up on product forecasting, and other vital duties to promote customer satisfaction and achieve corporate business objectives Develop and maintain senior level contacts at customer to understand outsourcing strategy, decision making process, potential manufacturing consolidation or divestiture plans, corporate hierarchy and other areas that can benefit Patheon in providing outsourcing services to customer The job is tasked to meet sales targets for the below listed service lines and grow PSG s revenues, develop a greater level of strategic collaboration with assigned Accounts. Clinical Packaging/Labelling Investigational Product (IP) Storage/Distribution/Logistics Comparator drugs sourcing Clinical ancillary sourcing Manage, update, maintain and record all relevant activities in Salesforce.com to ensure the data is always accurate and up to date Meet the performance metrics and management expectations consistently throughout the year Obtain the latest market report on regular basis to refine commercial/sales strategy How will you get here Education Bachelor s degree in a related field, such as pharmaceutics; chemistry or biology Equivalent combinations of education, training, and relevant work experience Experience, Knowledge, Skills, Abilities Proven experience in the life sciences/Pharmaceutical industry, with a strong preference for backgrounds in drug development, clinical trials, CDMOs, and CROs. Dynamic and highly self-motivated individual SalesForce.com familiarity desired Ability to travel domestically and internationally Benefits: We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Challenging. Meaningful. Life-changing. Those aren t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers. bms. com/working-with-us . Position: Internal Audit Analyst II, Global Internal Audit & Assurance (EG 90) Location : Hyderabad, India Reports To : Associate Director, IT Audit At Bristol Myers Squibb, we are inspired by a single vision - transforming patients lives through science. Across oncology, hematology, immunology, neuroscience, and cardiovascular disease, with one of the most diverse and promising pipelines in the industry, each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference. Position Summary The Internal Audit Analyst II in GIA will work in a team environment to plan and execute dynamic risk-based audits and identify value-added recommendations to strengthen Company processes and controls. Audits will include U. S. -based operations, international Company subsidiaries, strategic initiatives, critical business processes, and key third-party outsourcing arrangements. Throughout the audits, the Senior Internal Audit Analyst will have the opportunity to interact with senior management and enhance oral and written communication skills. Key Responsibilities Key responsibilities include, but are not limited to: Work collaboratively with audit teams to execute financial, operational, compliance, and integrated IT audits. Actively participate in planning activities to identify significant risks and develop appropriate risk-based audit procedures. Research applicable policies, guidance, and regulations to drive assigned sections of the audit with high quality and within deadlines. Leverage existing data analytics AI use cases and assist with build and enhancement projects, when assigned. Interview key personnel to assess business processes and the strength of their control environments. Identify meaningful value-added recommendations for management to improve the adequacy, effectiveness, and efficiency of controls and related processes. Actively participate in meetings involving various levels of management to effectively communicate audit status, align on significant audit issues and recommended corrective actions. Prepare clear, detailed audit documentation evidencing the results of actual testing procedures in accordance with BMS and the Institute of Internal Auditors (IIA) standards. Prepare audit reports, including clearly written, concise audit observations that effectively communicate identified issues and their related corrective actions to key stakeholders. Participate with the team in trainings and regular departmental meetings that include sharing best practices. Participate in departmental projects as assigned (e. g. , audit lessons learned, training, continuous improvement, etc. ). Qualifications & Experience A BA/BS degree in Data Science, Computer Science, Information Systems, Accounting, Finance, or other business discipline. A minimum of 3 years prior public accounting or internal audit experience, including experience in financial, operational, IT or compliance auditing. Knowledge of U. S. GAAP and IIA standards. English fluency. Strong verbal and written communication skills. Proficiency with Excel/Word/PowerPoint. AI and Data analytics experience (specifically with visualization tools such as Tableau) and ERPs. Desirable Qualifications & Experience MBA or other advanced degree. Professional certification (i. e. , CPA, CA, CIA, CISA or equivalent). Experience with a Big Four firm. Experience in developing written reports and delivering presentations. Multilingual (verbal and written). Key Capabilities of Focus Leadership : Pursues tasks with a sense of urgency. Shows accountability by taking ownership of assigned responsibilities and completing them on time, with the highest quality. Demonstrates speed and innovation to get things done; can simplify complex processes; knows of and can leverage resources to drive tasks/projects forward across functions and within the function. Able to identify risk and quickly develop an understanding of complex processes. Works effectively in ambiguous situations and adapts quickly in a rapidly changing environment. Collaboration: Works well in a team environment, fostering inclusion and building effective relationships with both team members and customers. Displays excellent ability to communicate across various levels of management, including with executives, to explain identified issues and related corrective actions. Digital Proficiency: Actively works toward improving data analytics capabilities and developing digital acumen. Gathers relevant information and critically evaluates it to define next steps and propose a solution. Business Acumen: This role requires strong and proven ability to understand local and micro business dynamics, identify risks and opportunities. Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion, and integrity bring out the highest potential of each of our colleagues. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Our company is committed to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace adjustments and ongoing support in their roles. Applicants can request an accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application, or any part of the recruitment process direct your inquiries to adastaffingsupport@bms. com . Visit careers. bms. com/eeo-accessibility to access our complete Equal Employment Opportunity statement. If you come across a role that intrigues you but doesn t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career. With a single vision as inspiring as Transforming patients lives through science , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues. BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role: Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function. BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms. com . Visit careers. bms. com/ eeo -accessibility to access our complete Equal Employment Opportunity statement. BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters. BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area. If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers. bms. com/california-residents/ Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

Join a Team That s Passionate About Making Lives Better! At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results ! What Youll Do: Interacts with customers/ customer information on a daily basis, promptly responding to all inquiries in a courteous and efficient manner. Provides information to customers about product features. Helps customers when they are faced with problems or need information and/or ensure customer information is updated accurately. Help customers with complaints and questions, give customers information about products and services Ensure to deliver BGO and client metrics and expectations on a regular basis. Ensure customer satisfaction and provide professional customer support Update customer files with appropriate information and ensure information being placed in customer files follow regulatory, client specific, and corporate guidelines Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer s account information Champion company core values and other company programs Other duties as assigned Education North America - Minimum High School Diploma or equivalent is required Philippines - Minimum of 2 years post-secondary or equivalent is required Costa Rica - No Minimum requirement United Kingdom - No Minimum requirement Trinidad & Tobago - Minimum 3 CSEC passes English is compulsory in all locations Experience Previous experience in an Agent/Customer Service Representative is preferred but not required Certificates/Licenses There are no personal certification or licensing requirements for this job. What Were Looking For: INFORMATION SECURITY RESPONSIBILITIES All Information security responsibilities can be located in The Book of Bill (Global) and The Book of Bill (Global) - French. Please note that Information security responsibilities are based on role. Why Join Us? Growth Opportunities : We believe in promoting from within and providing opportunities for career advancement. Comprehensive Training : We offer extensive paid training to ensure you re equipped for success. Team-Oriented Culture : Work in a collaborative, supportive environment with peers who are passionate about what they do. Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees. Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you ll build strong connections. State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity. Rewarding Work: Help businesses grow while making a real difference in people s lives! Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work! Twitter & Instagram: bgocareers Facebook: Bill Gosling Outsourcing LinkedIn: Bill Gosling Outsourcing Website - https: / / www.billgosling.com / careers By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing s Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy. At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need - just let us know. Bill Gosling Outsourcing - Where your career thrives!

Not Applicable Specialism Risk Management Level Specialist & Summary . Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . & Summary Exciting Career Opportunity in Risk Consulting . Job Position Title Associate _Advisory _ IA _ I nternal Audit Services _ Risk Consulting _ Pan India Responsible to ensure timely delivery and quality of findings during the internal audit assignments Lead of Internal Audit / risk & controls / risk assessment engagements Coordination with all levels of stakeholders both client and internal. Establishing strong professional relationships with external clients and internal team members. Supporting the partners in driving select client relationships of the firm. Responsible for taking ownership of assignments / work allocated and being proactive for ensuring success of the assignment allocation Responsible for endtoend delivery including supervising and reviewing engagement teams. Review the working papers of subordinates, ensure proactive and regular updates on the project to both internal and external stakeholders with an endeavor to create a nosurprise working culture Support in internal risk clearance activities , if any Collaborating with other service lines within the firm for internal opportunities. Mandatory skill sets Highly skilled in Project management Excellent in Internal Audit with sector experience Retail/FMCG/Manufacturing. Meticulous and having eye for details. Quick learner and ability to work under minimum supervision Savvy/ handson in MS office excel, power point etc. Preferred skill sets Experience of working for clients across various sectors and solutions in audit and consulting firms Candidates should preferably have experience in working with the compliance / internal audit/risk management function/operations department Strong knowledge of processes and systems in their respective area of operations Should have the ability to multitask and manage multiple projects Strong project management capabilities and experience in managing a team Strong interpersonal skills and wellspoken Solution oriented and smart working individual Strong problemsolving skills paired with the ability to develop creative and efficient solutions o Ability to manage client expectations through effective communication, technical knowledge, and responsiveness Ability to multitask effectively Ability to develop and build a client base High on integrity and a selfdriven/proactive work attitude to deliver results within tight deadlines and in demanding situations Strong presentation and negotiation skills Excellent written, and verbal communication with presentation and team management skills Lead Internal Audit/ Process Audit concepts & methodology COSO Framework Processes, Subprocesses, and Activities as well as their relationship Sarbanes Oxley Act (SOX) Internal control concepts (e.g., Preventive Controls; Detective Controls; Antifraud Controls; etc.) Years of experience required 1 + years Education qualification CA with relevant postqual experience of 1+ years MBA/ACCA or a bachelor s degree with postqual experience of 2+ years . Education Degrees/Field of Study required Chartered Accountant Diploma, Master of Business Administration Degrees/Field of Study preferred Required Skills Internal Auditing, Investments, Project Management Operational Risks, Risk Compliance, Risk Reporting No

Join a Team That s Passionate About Making Lives Better! At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results ! Evaluate & audit conversations / transactions on behalf of assigned client process(es) as per pre-defined guidelines ensuring zero / minimal quality variance while maintaining productivity parameters. Quality consultant is expected to evaluate and audit telephone, email and chat communication / transaction and provide detailed feedback via an evaluation tool to the customer What Youll Do: Consistently ensure that quality variance is well below threshold and internal quality scores are exemplary Write feedback, if applicable, to enthuse performance development at an agent level and per client instructions Regularly participate in client / internal calibration calls to ensure consistency of scoring & knowledge Meet and exceed daily volume and productivity targets Successfully clear the client specific training and ensure all subsequent updates are well understood & implemented Participate in various internal/external training programs to continuously hone required skills and knowledge base. Abide by all HR policies and processes including but not limited to code of conduct, attendance, and floor discipline. What Were Looking For: All Information security responsibilities can be located in The Book of Bill (Global) and The Book of Bill (Global) - French. Please note that Information security responsibilities are based on role Why Join Us? Growth Opportunities : We believe in promoting from within and providing opportunities for career advancement. Comprehensive Training : We offer extensive paid training to ensure you re equipped for success. Team-Oriented Culture : Work in a collaborative, supportive environment with peers who are passionate about what they do. Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees. Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you ll build strong connections. State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity. Rewarding Work: Help businesses grow while making a real difference in people s lives!

Join a Team That s Passionate About Making Lives Better! At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results ! Evaluate & audit conversations / transactions on behalf of assigned client process(es) as per pre-defined guidelines ensuring zero / minimal quality variance while maintaining productivity parameters. Quality consultant is expected to evaluate and audit telephone, email and chat communication / transaction and provide detailed feedback via an evaluation tool to the customer What Youll Do: Consistently ensure that quality variance is well below threshold and internal quality scores are exemplary Write feedback, if applicable, to enthuse performance development at an agent level and per client instructions Regularly participate in client / internal calibration calls to ensure consistency of scoring & knowledge Meet and exceed daily volume and productivity targets Successfully clear the client specific training and ensure all subsequent updates are well understood & implemented Participate in various internal/external training programs to continuously hone required skills and knowledge base. Abide by all HR policies and processes including but not limited to code of conduct, attendance, and floor discipline. What Were Looking For: All Information security responsibilities can be located in The Book of Bill (Global) and The Book of Bill (Global) - French. Please note that Information security responsibilities are based on role Why Join Us? Growth Opportunities : We believe in promoting from within and providing opportunities for career advancement. Comprehensive Training : We offer extensive paid training to ensure you re equipped for success. Team-Oriented Culture : Work in a collaborative, supportive environment with peers who are passionate about what they do. Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees. Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you ll build strong connections. State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity. Rewarding Work: Help businesses grow while making a real difference in people s lives! Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work! Twitter & Instagram: bgocareers Facebook: Bill Gosling Outsourcing LinkedIn: Bill Gosling Outsourcing Website - https: / / www.billgosling.com / careers By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing s Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy. At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need - just let us know. Bill Gosling Outsourcing - Where your career thrives!

Join a Team That s Passionate About Making Lives Better! At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results ! The Agent - Case Management Interacts with customers / customer information on a daily basis, promptly responding to all inquiries in a courteous and efficient manner. They will assist customers with their cases, emails and complaints. They will be responsible in providing information to customers about product and service features. The Agent - Case Management helps customers when they are faced with problems, need further information and/or ensuring customer information is updated accurately. They will Interact with customers, dealerships and client internal support teams as needed to achieve customer satisfaction. What Youll Do: Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and provide support to update customer s account information Work with dealerships and client support teams as needed to achieve optimal customer satisfaction in relation to service, customer complaints, warranty issues and recalls Overcome consumer objections through effective de-escalation methods, and refer complaints immediately to the appropriate reporting Manager. Update customer files with appropriate information and ensure information being placed in customer files follow regulatory, client specific, and corporate guidelines Make accurate records as needed in both French and English, as applicable, for specific case types. Review customer files and take appropriate actions in a timely manner Think creatively both in terms of solutions to complex complaints and process improvement. Collaborate cross-functionally on root cause analysis and drive resolution of customer issues Ensure customer satisfaction and provide professional customer support Ensure to deliver Bill Gosling Outsourcing and client metrics and expectations on a regular basis. Champion company core values and other company programs Other duties as assigned Education North America - Minimum High School Diploma or equivalent is required Philippines - Minimum of 2 years post-secondary or equivalent is required Costa Rica - No Minimum requirement United Kingdom - No Minimum requirement Experience Previous experience in an Agent/Customer Service Representative is preferred but not required Exceptional communication and writing skills with attention to detail, grammar, brand tone, and voice. Resiliency with ability to bounce back from challenging interactions and manage through complexity and uncertainty Reports to: Floor Support/ Team Leader, Operations/ Team Leader Working, Operations/ Managing Coach, Operations What Were Looking For: INFORMATION SECURITY RESPONSIBILITIES All Information security responsibilities can be located in The Book of Bill (Global) and The Book of Bill (Global) - French. Please note that Information security responsibilities are based on role. Why Join Us? Growth Opportunities : We believe in promoting from within and providing opportunities for career advancement. Comprehensive Training : We offer extensive paid training to ensure you re equipped for success. Team-Oriented Culture : Work in a collaborative, supportive environment with peers who are passionate about what they do. Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees. Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you ll build strong connections. State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity. Rewarding Work: Help businesses grow while making a real difference in people s lives! Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work! Twitter & Instagram: bgocareers Facebook: Bill Gosling Outsourcing LinkedIn: Bill Gosling Outsourcing Website - https: / / www.billgosling.com / careers By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing s Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy. At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need - just let us know. Bill Gosling Outsourcing - Where your career thrives!

Join a Team That s Passionate About Making Lives Better! At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results ! Evaluate & audit conversations / transactions on behalf of assigned client process(es) as per pre-defined guidelines ensuring zero / minimal quality variance while maintaining productivity parameters. Quality consultant is expected to evaluate and audit telephone, email and chat communication / transaction and provide detailed feedback via an evaluation tool to the customer What Youll Do: Consistently ensure that quality variance is well below threshold and internal quality scores are exemplary Write feedback, if applicable, to enthuse performance development at an agent level and per client instructions Regularly participate in client / internal calibration calls to ensure consistency of scoring & knowledge Meet and exceed daily volume and productivity targets Successfully clear the client specific training and ensure all subsequent updates are well understood & implemented Participate in various internal/external training programs to continuously hone required skills and knowledge base. Abide by all HR policies and processes including but not limited to code of conduct, attendance, and floor discipline. What Were Looking For: All Information security responsibilities can be located in The Book of Bill (Global) and The Book of Bill (Global) - French. Please note that Information security responsibilities are based on role Why Join Us? Growth Opportunities : We believe in promoting from within and providing opportunities for career advancement. Comprehensive Training : We offer extensive paid training to ensure you re equipped for success. Team-Oriented Culture : Work in a collaborative, supportive environment with peers who are passionate about what they do. Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees. Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you ll build strong connections. State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity. Rewarding Work: Help businesses grow while making a real difference in people s lives! Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work! Twitter & Instagram: bgocareers Facebook: Bill Gosling Outsourcing LinkedIn: Bill Gosling Outsourcing Website - https: / / www.billgosling.com / careers By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing s Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy. At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need - just let us know. Bill Gosling Outsourcing - Where your career thrives!

Join a Team That s Passionate About Making Lives Better! At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results ! The Agent - Case Management Interacts with customers / customer information on a daily basis, promptly responding to all inquiries in a courteous and efficient manner. They will assist customers with their cases, emails and complaints. They will be responsible in providing information to customers about product and service features. The Agent - Case Management helps customers when they are faced with problems, need further information and/or ensuring customer information is updated accurately. They will Interact with customers, dealerships and client internal support teams as needed to achieve customer satisfaction. What Youll Do: Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and provide support to update customer s account information Work with dealerships and client support teams as needed to achieve optimal customer satisfaction in relation to service, customer complaints, warranty issues and recalls Overcome consumer objections through effective de-escalation methods, and refer complaints immediately to the appropriate reporting Manager. Update customer files with appropriate information and ensure information being placed in customer files follow regulatory, client specific, and corporate guidelines Make accurate records as needed in both French and English, as applicable, for specific case types. Review customer files and take appropriate actions in a timely manner Think creatively both in terms of solutions to complex complaints and process improvement. Collaborate cross-functionally on root cause analysis and drive resolution of customer issues Ensure customer satisfaction and provide professional customer support Ensure to deliver Bill Gosling Outsourcing and client metrics and expectations on a regular basis. Champion company core values and other company programs Other duties as assigned Education North America - Minimum High School Diploma or equivalent is required Philippines - Minimum of 2 years post-secondary or equivalent is required Costa Rica - No Minimum requirement United Kingdom - No Minimum requirement Experience Previous experience in an Agent/Customer Service Representative is preferred but not required Exceptional communication and writing skills with attention to detail, grammar, brand tone, and voice. Resiliency with ability to bounce back from challenging interactions and manage through complexity and uncertainty Reports to: Floor Support/ Team Leader, Operations/ Team Leader Working, Operations/ Managing Coach, Operations What Were Looking For: INFORMATION SECURITY RESPONSIBILITIES All Information security responsibilities can be located in The Book of Bill (Global) and The Book of Bill (Global) - French. Please note that Information security responsibilities are based on role. Why Join Us? Growth Opportunities : We believe in promoting from within and providing opportunities for career advancement. Comprehensive Training : We offer extensive paid training to ensure you re equipped for success. Team-Oriented Culture : Work in a collaborative, supportive environment with peers who are passionate about what they do. Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees. Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you ll build strong connections. State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity. Rewarding Work: Help businesses grow while making a real difference in people s lives! Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work! Twitter & Instagram: bgocareers Facebook: Bill Gosling Outsourcing LinkedIn: Bill Gosling Outsourcing Website - https: / / www.billgosling.com / careers By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing s Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy. At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need - just let us know. Bill Gosling Outsourcing - Where your career thrives!

Job Title: Sr Project Manager Job Description JOB DESCRIPTION ROLE: Transition & Project Management DESIGNATION:Sr Transition Manager LEVEL: CL7 LOCATION:GGN YEARS OF EXPERIENCE:10-15+ yrs in the BPO/ Outsourcing space with atleast 8-9 years in Transition and Project Management with experience of managing Complex Transition/ Transformation projects QUALIFICATION: Graduate/Post Graduate. certification in Project Management (PMP, PRINCE) is preferred. Transition Manager is accountable for the success of an assigned transition project. He/ she is responsible for an array of activities including initializing and planning projects, developing project cost structure, tracking and reporting project deliverables, managing risk, applying project management processes and tools and ensuring projects are completed on time, within budget and with high customer satisfaction Key Responsibilities The TM is responsible for: To handle end to end transition / ramp up of new and existing accounts and manages the project scope and schedule To formulate, design, construct proposal, cost case, present transition solution internally/externally, and construct transition implementation plan for new client proposals (RFP or RFI), in conjunction with the Global Solutions team To be the single point of contact with the client, the implementation team & senior management to provide 360 degrees view of transition management. To ensure all possible risks that can adversely impact project timelines are highlighted timely & mitigation plans are in place. Prepares internal risk management procedures, change management procedures, issue management procedures, problem management procedures and quality management procedures Lead and execute structured governance with key workstreams involved in transition implementation Develops the over-all transition project plan and guides the Knowledge Transfer leads in creating the per process/ work stream project plan Follow transition toolkit & strive for continuous improvement in the toolkit documentation High Impact Internal projects undertaken (if any) -Drive internal high impact initiatives such that they are in green light and receive excellent internal customer feedback Extensive Pre sales support to solution Develop good working relationships with Clients Within and Cross Bus- BU first lines and BU resources Shared services (IT/ Finance/ Hiring/Sales/ contracts etc) Works with the finance analyst in ensuring that the project is within budget Proficiency in Microsoft Project (including Project Online/Sharepoint as desirable) Location: IND Gurgaon -Bld 14 IT SEZ Unit 1, 5, 6, 17 Fl Language Requirements: Time Type: Full time

RPG Group Implement the proposed Marketing Plans to achieve the market share and top-line/ bottom-line objectives for the brand. Periodically monitor and utilize Marketing / Advertising budget as per the needs of the business and under the direction of BU Head. Develop & execute the Marketing mix for the brand in line with the overall Marketing strategy, thereby enabling achievement of brand objectives and growth targets. Ideation, planning, execution and follow up of all activities & Sales Promotion initiatives undertaken on the brand. Maximization of molecule reach to multispecialty approach. Market Intelligence - Maintain constant touch with the Customers, market to understand retail trends and competitor activities in order to observe and evaluate execution of plans vis- -vis competition. Analysis, evaluation & presentation of all data related to the brand & category to gain insight of market realities. New Product Introduction - Analyze market research for qualitative or quantitative parameters to identify opportunities in brand portfolio and profitability, by creating a business case and recommending product innovations, new brand/line extensions, seeking approvals and assisting in market launch in order to expand the brand portfolio, market share & profits. Product Life Cycle Management - Collaborate with stakeholders for introducing brand / line extensions in order to extend product life cycle. Provide necessary guidance & direction to the sales team for executing sales plans and sales promotion initiatives. Develop rapport with the field force in order to obtain necessary feedback & insight of sales & distribution. Work in liaison with other internal organs like Sales, Outsourcing, Distribution, & Finance on various product management tasks.

Role: Outsourcing central QA Position Title: Astt. Manager - Outsourcing QA Department: Quality Assurance Grade/Level M1 Reporting To: Material & Outsourced Product Quality Reportees: - Organisational Chart : Key Purpose of the Job (Position Summary) The position is responsible to ensure 100% quality of product as per the process standard, thereby eliminating the waste, defectives & rework both in-house and at customer end. The position is responsible for understanding, monitoring and reporting of process quality issues so as to ensure timely corrective actions are undertaken and improvement in overall quality. KEYPERFORMANCE AREAS Coordination of various QA activities with various outsourcing partners Sustain and improve in-process quality index on a continuous basis Reduce rejection, rework, and stock discrepancies. Ensure resolution of customer complaints Ensure reduction of cost of poor quality Ensure timely and effective process and product audit Ensure implementation of improvement projects Ensure report of status of quality is provided to management Compile and communicate MIS from various OS partners to CEAT stake holders Coordinate certifications and product surveillance audits at various locations KEY ACTIVITIES & RESPONSIBILITIES Strategi c: Provide guidance to OS partner s quality teams for effective operation. Ensure implementation of operational strategies for the plant quality department. Build culture of proactive quality Quality Management Develop, implement & review plant quality related activities Implement and monitor daily, weekly and monthly activities related to in process inspection activities. Prepare, implement and monitor machine/ component wise inspection plans Implement and monitor process control activities. Periodic audit of process control parameters for improvement Attend regular cross functional meetings to understand shift wise quality issues and take corrective actions as required Prepare reports and participate in meetings with plant senior management on quality issues Understand product related quality issues and suggest corrective actions for the same Manage information with respect to process performance, rejection rate, vendor rating, self inspection vendors, quality projects undertaken, quality policy deployment etc. Prepare and monitor quality management audits as per system - internal and external. Follow-up on non-conformance reports. Exercise and monitor various controls to keep rejection at minimum. Monitor implementation of quality management systems and environment management systems in line with corporate policies. Analyzing styles / vendor capabilities and identify potential issues in bulk and work with Vendor and internal teams to resolve the issues by proactively taking preventive and corrective measures. Review bulk production right from Planning meeting stage to interim inspections at and finishing before final inspection and shipment. Conduct In line and Final Inspections to assess the gaps in the systems and procedures being followed by the vendors. Release non-conformed products for improvement. Attend to major rejections and major rework issues Identify repeated stock discrepancies and take corrective action Exercise, monitor & control to keep non-conformance at the minimum. Work on quality issues related to new product development components. Carry out calibration of machines and arrange for calibration of machines and instruments on the shop floor. Extend support to vendor for calibration Coordinate with production, design and materials for nonconformities and continuous improvement Coordinate with suppliers/ vendors & materials department for repeated stock discrepancies. Identify and eliminate waste Conduct internal audits as well as review and monitor audit reports Monitor and control quality costs, processes improvement / cost reduction activities etc. Analyze claims data and report it to the plant senior management Process improvement awareness through visual display Implementation of quality assurance plans and other processes/ systems such as SAP etc Manage information with respect to rejection rate, stock discrepancies etc Customer support Monitor and manage customer complaints and ensure corrective actions are followed to avoid recurrences. Conduct detailed analysis of customer complaints and provide reports to Plant Quality Head for remedial actions. Participate in quality related discussions with Customers and Marketing team Support the Plant Quality Head in discussions with the customers to resolve disputes with respect to customer rejections Analyze new defective/ premature complaints and suggest corrective actions MIS and Reports Ensure SAP is updated regularly and accurately by the team. Prepare reports and make recommendations for improving overall quality and solving chronic problems Ensure compilation and reporting of information on - Quality status, Plant Quality rating, Defects analysis, Complaint sample results, Market sample results, Claims data and major deviations. Ensure documentation of various BIS and ISO 9000 related compliances. Education and Experience Required Education: B.Tech./ BE degree in Polymer/ Rubber Technology/ Mechanical, with relevant certifications in Quality Systems and Standards Good computer knowledge (MS Office, SAP, MES Good Communication Skill Experience: 8 - 10 years Experience in Tyre Industries is preferred RPG Group Apply now

Description of the role: Within Portfolio Administration, the individual will be responsible for the governance and oversight of all daily Reconciliation activities. This includes interaction with AB Sales and Portfolio Management teams, Auditors and Custodian banks. The individual will be expected to manage the manage the Investment management operations and will need to be able to communicate effectively with various internal and external clients. Description of the applications and business or enterprise functions the role support s: The Portfolio Administration team services a number of internal and external applications. On a daily basis the Analyst will use reconciliation systems (CTC), Portfolio Management System, Cash flow management tool (AceWin), Microsoft Office, other internal applications such as EPA, ERP, BOSS, APEX, AB Advantage, etc. Along with external and potentially new applications that include Bloomberg as well as a number of custodian websites. Responsibilities Daily monitoring and evidencing of oversight controls related to reconciliation. Working collaboratively internal and external stakeholders. Participation in various firm initiatives and working groups Participation in internal/external audit best practice discussions Managing vendor relationship building service delivery benchmarks Leading automations efficiency projects What makes this role unique or interesting Fast paced, dynamic environment which includes daily interaction with a large number of internal and external stakeholders. Problem solving, out of the box thinking, managing escalations analyzing risk before taking any action. What is the professional development value of this role The Oversight manager will learn about the various products that AB offers and the differences amongst them. They will also have significant contact with the front and middle offices, as well as external clients, making this a demanding and rewarding position. The goal is also to develop this individual into strategic leadership. Qualifications The ideal candidate should have a Bachelor s degree in Finance, Economics, Accounting or another relevant discipline. Has experience in business operations, working with a team and meeting time sensitive deadlines. Skills: Our analysts typically have track records of outstanding professional performance or academic achievement, along with excellent analytical skills, financial skills, technical skills, attentions to detail and as well as strong communication skills. Candidates should have a strong ability to work and manage in a collaborative environment and to present results to both expert and non-expert audiences. Special Knowledge: The Candidate should be outgoing, work well in a team setting, and handle changes with a positive outlook. Knowledge of strategic outsourcing relationships preferred. Pune, India

What We Offer: So what does a Recruiter doThink of yourself as the person who is responsible for delivering all facets of the recruiting process throughout the organization. We make sure we get the best of the best, after all, we are a Ridiculously Good company so we make sure our employees are top notch. Imagine yourself going to work with one thing on your mind: you are responsible for hiring the best possible talent. As you tackle your new tasks for the day, you know that it will lead to one thing: that this will be achieved through employing traditional sourcing strategies and resources as well as developing new, creative recruiting ideas. As a Recruiter, you will: Performing the day to day recruitment functions and duties related to but not limited to the following: Job Analysis Sourcing Profiling Screening and Selection Documentation Reporting Do you have what it takes to become a Recruiter Requirements: At least 2 years of working experience in end-to-end recruitment or talent acquisition Bachelor s/College Degree (preferably in HR management, Business Studies/Administration Management, Marketing, Psychology or equivalent) Good computer skills, including familiarity with both Microsoft and Google applications (such as Docs, Sheets Slides) Excellent written and verbal communication skills Exceptional organizational skills in database management and record keeping Excellent in terms of their interpersonal skills How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ .

Not Applicable Specialism Risk Summary . Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . At PwC , we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. Responsibilities Experience working in an unstructured environment, navigating ambiguity, managing multiple assignments simultaneously and bringing clarity and structure. Ability to partner with technical, business and operations stakeholders with excellent verbal and written communication skills Excellent financial modelling skills, with the ability to understand trends, develop insights and structure and solve complex and novel problems Excellent business acumen skills with ability to motivate colleagues and collaborate effectively to help the decision makers Support business critical operations such as goal setting, budgeting, forecasting, opex budget management. Take the lead in preparation of balance sheet schedules as per the scope of work Experience in book closure, intercompany reconciliation, form 3CB, tax filings etc Handling statutory audits of the client Performs other related duties as necessary or assigned Mandatory skill sets Experience in FPA or business finance process of MNCs/Global companies Knowledge about P2P, S2P, R2R process Advanced understanding of PO process, accruals, variance analysis and budgeting functions Strong analytical and problemsolving skills Ability to navigate through complexity, pressing timelines with multiple priorities Coordinating with cross functional teams Ability to work independently and collaborate with cross functional team Tracking, monitoring and reporting of project SLAs Preferred skill sets C lient and internal stakeholder management Project / d elivery management Experience with analysis in high volume data environments. Preferred Oil Gas/ Manufacturing sector experience Years of experience required 6+ Years Education qualification CA/MBA Education Degrees/Field of Study required Master of Engineering, Master of Business Administration, Chartered Accountant Diploma Degrees/Field of Study preferred Required Skills Corporate Financial Planning and Analysis (FPA) Optional Skills Accepting Feedback, Accepting Feedback, Accounting and Financial Reporting Standards, Active Listening, Analytical Thinking, Artificial Intelligence (AI) Platform, Auditing, Auditing Methodologies, Business Process Improvement, Coaching and Feedback, Communication, Compliance Auditing, Corporate Governance, Creativity, Data Analysis and Interpretation, Data Ingestion, Data Modeling, Data Quality, Data Security, Data Transformation, Data Visualization, Embracing Change, Emotional Regulation, Empathy, Financial Accounting {+ 29 more} No

Preparation of 2D 3D drawings for Stack Component. Preparation of Engineering Drawings Technical Specification for Inhouse Outsource manufacturing for Stack Component. Selection of Boughtout Items Making Design Sizing Calculation. Review Approval of Boughtout items. Engineering for Facility Equipment s Stack Tilter, Trolley s, Tools for Facility. Preparation of Jigs Fixtures for Component manufacturing Assembly. Preparation of Assembly Procedure for Shop Activity. Layout Engineering for Facility. 3D Model Development for Electrolyser Componenet, Layout Engineering, Detail Engineering, Drawing drafting, Tool design for Electrolyser Manufacturing. Material Selection, Preparation of Specification for componenet procurement. Understanding of Electrolyser