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Senior Service Delivery Manager Lauren

3.0 - 8.0 years

0 Lacs

maharashtra

On-site

You have 8+ years of experience in IT service delivery, with a minimum of 3 years in an SDM role. You possess a strong understanding of the ITIL framework and service management best practices. Your hands-on experience includes managing EUS operations such as desktop support, remote support, and service desk functions. Your exceptional stakeholder management, communication, and leadership skills are noteworthy. Your background includes working in an IT-managed services or outsourcing environment. You excel in handling high-pressure situations and managing escalations effectively. Your strong analytical and problem-solving skills are complemented by a focus on continuous improvement. Travel m...

Posted 3 months ago

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