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CRM Specialist vidaXL

3.0 - 7.0 years

0 Lacs

hyderabad, telangana

On-site

As a CRM Specialist, you report to the Application Manager and work closely with the CX Technology & Innovation team and the Customer Service Operations team. Your role involves configuring, maintaining, and optimizing the CRM tool in alignment with the Application Manager's requirements. You utilize out-of-the-box functionalities and collaborate with the development team to implement custom-built features. Seamless integration of the CRM with third-party applications like Chatbot, IVR, Nexus, and third-party sales channels is crucial. Your main responsibilities include: - Keep track of user needs and requirements. - Optimize existing functionalities in line with user requirements. - Impleme...

Posted 1 month ago

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