L1 Support Service Desk Engineers For Bangalore IT Companies White Horse Manpower Consultancy

2.0 - 7.0 years

4 - 7 Lacs

Bengaluru

Work from Office

Provide first-level support for incidents &service requests Log, categorize, prioritize, and track tickets using ITSM tools (e.g ServiceNow, Remedy) Resolve basic hardware, software, printer, &network-related issues Assist users with password resets Required Candidate profile Guide users through simple step-by-step troubleshooting instructions Escalate unresolved issues to L2/L3 teams proper documentation Follow up on open tickets and ensure timely resolution as per SLA Perks and benefits Perks and Benefits

Posted 2 months ago

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