Customer Support (Microsoft Office 365) For Bangalore IT Companies White Horse Manpower Consultancy

1.0 - 6.0 years

2 - 5 Lacs

bengaluru

Work from Office

Provide customer support for Office 365 suite: Outlook, Teams, OneDrive, and SharePoint. Respond to queries via calls, chats, and emails, delivering timely resolutions. Troubleshoot issues related to user accounts, email setup, and access. Required Candidate profile Escalate complex cases to the technical team when required Maintain high levels of customer satisfaction by delivering professional support Document solutions and contribute to knowledge base articles Perks and benefits Perks and Benefits

Posted 3 weeks ago

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Technical Support (Office 365) | Hyderabad IT Companies White Horse Manpower Consultancy

1.0 - 6.0 years

2 - 5 Lacs

hyderabad

Work from Office

Technical support for Office 365 products including Outlook, Teams, SharePoint, OneDrive, Exchange Online Troubleshoot issues related to email configurations, user access, authentication, collaboration tools Handle tickets, calls, and remote support Required Candidate profile Escalate complex issues to higher support teams when required Ensure adherence to SLAs, quality standards, customer satisfaction goals Maintain documentation of troubleshooting steps resolution guides Perks and benefits Perks and Benefits

Posted 3 weeks ago

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L1 Support Service Desk Engineers For Bangalore IT Companies White Horse Manpower Consultancy

2.0 - 7.0 years

4 - 7 Lacs

Bengaluru

Work from Office

Provide first-level support for incidents &service requests Log, categorize, prioritize, and track tickets using ITSM tools (e.g ServiceNow, Remedy) Resolve basic hardware, software, printer, &network-related issues Assist users with password resets Required Candidate profile Guide users through simple step-by-step troubleshooting instructions Escalate unresolved issues to L2/L3 teams proper documentation Follow up on open tickets and ensure timely resolution as per SLA Perks and benefits Perks and Benefits

Posted 3 months ago

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