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0.0 - 2.0 years
2 - 4 Lacs
noida
Work from Office
Job Title: IT Support Assistant to President Location: Noida Company: SandMartin Consultants Pvt. Ltd. Qualification: 12th Pass or Graduate (Both acceptable) About the Role We are looking for a reliable and tech-comfortable IT Support Assistant who can provide day-to-day technical assistance to the President. The role requires someone who is hands-on with devices like Windows laptops, iPhones, iPads, Android phones (Samsung), and basic office software. This is a practical, on-ground support role focused on smooth daily operations. Key Responsibilities • Set up the Presidents laptop, phone, and devices every morning (Windows, macOS, iOS, Android). • Ensure software updates, patches, and routi...
Posted 1 month ago
1.0 - 5.0 years
4 - 5 Lacs
pune
Work from Office
Designation - Sr. Technical Process Executive Min 1 Yr Exp in Service Desk (International Voice Process) CTC - Up to 5.5 LPA + Allowances and Incentives WFO | US Shifts | 2 Way Cab | 5 WD Absconded Cases Not Considerable Notice - 0 to 30 Days
Posted 1 month ago
1.0 - 6.0 years
2 - 5 Lacs
bengaluru
Work from Office
Provide customer support for Office 365 suite: Outlook, Teams, OneDrive, and SharePoint. Respond to queries via calls, chats, and emails, delivering timely resolutions. Troubleshoot issues related to user accounts, email setup, and access. Required Candidate profile Escalate complex cases to the technical team when required Maintain high levels of customer satisfaction by delivering professional support Document solutions and contribute to knowledge base articles Perks and benefits Perks and Benefits
Posted 2 months ago
1.0 - 6.0 years
2 - 5 Lacs
hyderabad
Work from Office
Technical support for Office 365 products including Outlook, Teams, SharePoint, OneDrive, Exchange Online Troubleshoot issues related to email configurations, user access, authentication, collaboration tools Handle tickets, calls, and remote support Required Candidate profile Escalate complex issues to higher support teams when required Ensure adherence to SLAs, quality standards, customer satisfaction goals Maintain documentation of troubleshooting steps resolution guides Perks and benefits Perks and Benefits
Posted 2 months ago
2.0 - 7.0 years
4 - 7 Lacs
Bengaluru
Work from Office
Provide first-level support for incidents &service requests Log, categorize, prioritize, and track tickets using ITSM tools (e.g ServiceNow, Remedy) Resolve basic hardware, software, printer, &network-related issues Assist users with password resets Required Candidate profile Guide users through simple step-by-step troubleshooting instructions Escalate unresolved issues to L2/L3 teams proper documentation Follow up on open tickets and ensure timely resolution as per SLA Perks and benefits Perks and Benefits
Posted 5 months ago
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