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Technical Support Associate Ghrs Training

1 - 6 years

3 - 4 Lacs

Pune

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Required Experience - Min. 1 Year in IT Service Desk (International Voice) Domain- Service Desk (International Voice) CTC- Up to 4 LPA Fixed + Allowances + Incentves Notice- Immediate Qualification-Graduate Location- Bangalore Shifts: 24/7 (US)

Posted 3 months ago

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Service Desk : Sr Associate : 7 LPA : Bangalore : Apply Now Outpace Consulting Services

1 - 6 years

3 - 7 Lacs

Bengaluru

Work from Office

Hi We Are Hiring For Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) ***Minimum 1 Yr of experience in Service Desk/Technical Support - L1/L2/Desktop Support*** Role purpose : Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , web, chat and Service Requests Roles and Responsibilities Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution Routes the enquiries to Resolver Groups as appropriate Re-routes misdirected calls Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures Provides status and updates on tickets to authorized users Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction Makes recommendations for updates to the KB database Adherence to policies and procedures, closure of open calls after resolution. Desired Candidate: Able to handle Calls, Emails, Chats & Web tickets and should be willing to work in 24*7 shift environment Basic understanding of inter-relationship of software, hardware and communications Hardware trouble shooting skills Printer and Network issues Experience in PC Hardware configuration Experience supporting LANs, PC operating systems and desktop software Experience using a variety of PC software including Microsoft Office Suite, Knowledge and understanding of end user requirements Strong customer service orientation Self-Starter Good listening skills & Ability to analyze and solve technical problems Strong problem analysis, resolution, and writing skills Good interpersonal and communication skills Analytical skills excellent spoken and written communication skills Mandatory Language Skill: Prior SD experience and excellent English speaking skills To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Bangalore Search : Service Desk Bangalore (Job Code # 29)

Posted 3 months ago

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