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1.0 - 2.0 years
0 - 2 Lacs
Chennai
Work from Office
Minimum 1+ years of relevant experience required. Address user tickets regarding hardware, software, and networking Walk users through installing applications and computer peripherals Ask targeted questions to diagnose problems Guide users with simple, step-by-step instructions Conduct remote troubleshooting when needed Test alternative solutions until the issue is resolved Customize desktop applications to meet user needs Record technical issues and their solutions in logs Escalate unresolved issues to the next level of support Create technical documentation and manuals Manage Help Desk tickets in a timely manner Respond to customer issues via phone, email, and chat Provide customer assistance and follow-up Document customer interactions Run diagnostics to troubleshoot reported issues Install, update, and repair computer hardware and software Ensure issues are fully resolved and follow up with users
Posted 2 months ago
0.0 years
2 - 4 Lacs
Hyderabad, Chennai, Bengaluru
Work from Office
Role & responsibilities Preferred candidate profile Perks and benefits
Posted 2 months ago
2.0 - 7.0 years
2 - 2 Lacs
Kolkata
Work from Office
Role & responsibilities Solid customer interaction skills. A+ desktop or equivalent skillset knowledge of windows operating system environment Good technical skills in solving Windows related issues Knowledge of DNS, DHCP, TCP/IP, Networking Knowledge of Outlook, O365 Coordinates with the on-call support provider and other vendors for call closure Knowledge of ticketing tools (SUMMIT, Remedy, Service Now, etc.) MCP/Other hardware-related certifications, ITIL Trained
Posted 2 months ago
3.0 - 4.0 years
3 - 5 Lacs
Hyderabad
Remote
NO CAREER GAPS - DO NOT APPLY ON NAUKRI WApp CV: 888-464-3032 Call: 022-4614-1600 -- 3 - 4 yrs Exp in Desktop Support + AD + O365 Admin Night Shift SCCM, RMM Tools Office 365 Admin Center Windows Active Directory Outlook, VPN Excellent Spoken English Required Candidate profile Excellent Spoken English 3-5 Years in Desktop Support & System Admin Exp Permanent WFH No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate WApp: 888-464-3032 Call: 022-4614-1600
Posted 2 months ago
3.0 - 4.0 years
3 - 5 Lacs
Bengaluru
Remote
NO CAREER GAPS - DO NOT APPLY ON NAUKRI WApp CV: 888-464-3032 Call: 022-4614-1600 -- 3 - 4 yrs Exp in Desktop Support + AD + O365 Admin Night Shift SCCM, RMM Tools Office 365 Admin Center Windows Active Directory Outlook, VPN Excellent Spoken English Required Candidate profile Excellent Spoken English 3-5 Years in Desktop Support & System Admin Exp Permanent WFH No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate WApp: 888-464-3032 Call: 022-4614-1600
Posted 2 months ago
3.0 - 4.0 years
3 - 5 Lacs
Pune
Remote
NO CAREER GAPS - DO NOT APPLY ON NAUKRI WApp CV: 888-464-3032 Call: 022-4614-1600 -- 3 - 4 yrs Exp in Desktop Support + AD + O365 Admin Night Shift SCCM, RMM Tools Office 365 Admin Center Windows Active Directory Outlook, VPN Excellent Spoken English Required Candidate profile Excellent Spoken English 3-5 Years in Desktop Support & System Admin Exp Permanent WFH No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate WApp: 888-464-3032 Call: 022-4614-1600
Posted 2 months ago
1.0 - 2.0 years
1 - 1 Lacs
Pune
Work from Office
Respond to software and hardware inquiries Install, configure, and maintain OS and applications Troubleshoot network issues Perform system updates and apply security patches Set up peripheral devices (printers, scanners, etc.) Provide remote and on-site tech support Document technical issues and resolutions Collaborate with IT teams to enhance system performance Requirements - Bachelor's degree in Computer Science, Information Technology, or a related field. - Proven experience in desktop support or IT helpdesk roles. - Strong knowledge of Windows, Linux, and Mac OS environments. - Familiarity with networking concepts and security practices. - Excellent problem-solving and communication skills. - Ability to work independently and in a team.
Posted 2 months ago
1.0 - 4.0 years
2 - 4 Lacs
Pune, Bengaluru
Work from Office
Greetings from KVC CONSULTANTS LTD !! We Are Hiring For International Service Desk Role With Leading IT Company. Job Locations : PUNE (HINJEWADI PHASE - 2) Job description: ANY GRADUATES 5 WORKING DAYS 2 DAYS OFF ROTATIONAL SHIFTS BOTH SIDES CABS Salary Structure : Rs 4lpa for 1+ years of experience Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages.Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD WITH YOUR RESUME . DIVYA-9821182650 AREESHA-9628373763 VANSHIKA-9628373762 REBA-9628373764
Posted 2 months ago
1.0 - 6.0 years
2 - 6 Lacs
Noida, Hyderabad, Chennai
Work from Office
Provide hardware / software / network problem diagnosis / resolution via telephone for customer s end users. Resolve or Route incidents and requests to appropriate teams Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. Administer and provide User Access and Exit controls. Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumventions. Work closely with helpdesk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork. Work closely with support staff to obtain technical knowledge and to permanently solve chronic problems. Perform effectively as a project leader or project team member as required for helpdesk projects and internal assignments. Willing to participate in on the job and commercial training designed to enhance skills and support capabilities. Troubleshooting mobile devices (knowledge of AirWatch/Mobile Iron/Blackberry/Good for Enterprise is a plus) Willing to work in different shifts and national holidays as required by Operations. Roles and Responsibilities: Experience in Helpdesk Support/IT Support Experience in handling ticketing tools like ServiceNow, Jira, Required Skills: Basic knowledge in IT Basic knowledge in Windows Operating systems,Clients: Windows8, Windows7, Windows 10, Servers: Windows 2008, Windows 2003, Windows 2000, Remote desktop connectivity applications (TeamViewer, LiveMeeting, Windows Remote Assistance Basic Knowledge of Lync and OCS Basic Knowledge in MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, Internet browsers (e.g. Explorer, Chrome, Firefox), Anti-virus and firewall software, PC Hardware knowledge, Desktop,Laptop, Peripheral devices (printers, scanners), Mobile devices and OS (iOS/Android/Windows)
Posted 2 months ago
1.0 - 6.0 years
2 - 3 Lacs
Thane
Work from Office
Roles and Responsibilities Provide desktop support to end-users, troubleshooting hardware and software issues. Install, configure, and maintain desktops, laptops, printers, and other peripherals. Troubleshoot Outlook configuration issues and perform email setup for new users. Perform OS installations (Windows) on various devices. Interested candidate can apply on careers1@aletheia.co.in or can share their cv on watsapp 8291123111
Posted 2 months ago
0.0 years
1 - 4 Lacs
Chennai
Work from Office
Any Graduate End user support for Windows 10, MS Office, One Drive, MacOS, Printers ,O365 OS Installation, Configuration &Troubleshoot issues, ticketing Tools Knowledge in DNS,DHCP Only Fresher Sal : 15k - 35k interested Call Bharathi HR 8438487023 Required Candidate profile Immediate Joiner MS Office Only Male Candidates 2019- 2024 Training will be provided Good Communication Quick Learner Team Worker
Posted 2 months ago
0.0 years
1 - 4 Lacs
Hyderabad, Chennai, Bengaluru
Work from Office
Any Graduate Only Freshers Career Gap& Arrears also acceptable Sal : 20k - 45k Outlook Config OS Installation,Configuration &Troubleshoot issues. Knowledge in Active Directory,O365,Cloud ticketing Tools Call DIVYA HR 9843987011 Required Candidate profile Immediate Joiner 2020- 2024 MS Office Only Male Candidates Training will be provided Must Have Good Communication Quick Learner Team Worker
Posted 2 months ago
0.0 - 1.0 years
0 - 1 Lacs
Chennai
Work from Office
Configure desktop and laptop Active Directory user management and basic knowledge of Active Directory, DHCP and DNS Troubleshooting Network connectivity in a LAN/WAN environment Hands-on experience in MS-Outlook configuration & Troubleshooting Required Candidate profile Excellent problem solving and multitasking skills Networking Concepts Knowledge of network troubleshooting, Ethernet and IP configuration 2014 to 2024 batch can apply Male candidates only
Posted 2 months ago
0.0 years
1 - 2 Lacs
Chennai
Work from Office
Address user tickets regarding hardware, software and networking Walk customers through installing applications and computer peripherals Active Directory user management and basic knowledge of Active Directory, DHCP and DNS Microsoft outlook Required Candidate profile Knowledge of network security practices and anti-virus programs Excellent problem solving & multitasking skills Knowledge of network troubleshooting, Ethernet and IP configuration 2014 to 2024 batches
Posted 2 months ago
1.0 - 6.0 years
4 - 8 Lacs
Pune, Gurugram, Delhi / NCR
Work from Office
Job description Job Title: International Technical Support Executive Location: Pune , Gurgaon Salary: 3 LPA 8 LPA Shift: Rotational Shifts and Rotational Offs Working Days: 5 Days Working, 2 Days Off Transport: Both Way Cab Facility Provided NOTE - 1 Yr+ Technical Support Exp with International Clients on Papers (Mandate) Only Immediate Joiners Key Responsibilities: Provide technical support to international customers via phone, email, or chat Troubleshoot software/hardware issues and guide users through step-by-step solutions Escalate unresolved queries to the appropriate internal teams Maintain accurate records of customer interactions and resolutions Meet performance metrics including customer satisfaction, issue resolution time, and quality standards Requirements: Graduate / UG (any stream) Excellent communication skills in English (both verbal and written) Basic understanding of technical concepts (networking, OS, hardware/software) Willingness to work in rotational shifts and on rotational offs Freshers are welcome; up to 1 year of tech support experience preferred Perks & Benefits: Competitive salary (3 LPA 8 LPA based on experience and performance) Both way cab facility Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs!
Posted 2 months ago
0.0 - 5.0 years
3 - 5 Lacs
Hyderabad
Work from Office
Job description Hiring for - Service Desk (Technical Support || International voice) Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues. First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software. Should Aware of PC/Laptop troubleshooting Both Hardware & Software. - Knowledge of networking and support, VPN, Active Directory. Qualifications Freshers with only Excellent communication skills are preferred Experience with Min 6months-5yrs of exp into Technical support for voice are preferred Should have Excellent Communication Skills with Good Technical Knowledge Only Immediate joiners are preferred Work from Office/ Rotational Shift/off/ Both side Transportation Provided Interested candidates can walkin directly to Tech Mahindra Bahadurpally(HYD) location for F2F interview from 26/5/25 to 30/5/25 Timings: 11am-2pm HR : ANIKETH Contact details : 7989887366 Role: Technical Support - Voice / BlendedIndustry Type: IT Services & ConsultingDepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Voice / BlendedEducationUG: Graduation Not RequiredKey SkillsSkills highlighted with are preferred keyskillsService DeskTechnical SupportTechnical Voice ProcessOutlook ConfigurationWANRemote SupportVPN ConfigurationTroubleshootingLAN Networking About company Tech Mahindra Company InfoAddress:WEBSurvey No. 62/1A, Part B, Tech Mahindra Technology Centre, Special Economic Zone, Dundigal Municipality, Bahadurpally , District : Medchal -Malkajgiri, Hyderabad - 500043 (Telangana)Beware of imposters!Naukri.com does not promise a job or an interview in exchange of money. Fraudsters may ask you to pay in the pretext of registration fee, Refundable FeeRead moreServices you might be interested inKnow moreResume DisplayIncrease your profile visibility to recruiters upto 3 times Get a Featured Profile, Stand out and get noticed in recruiter eyes.
Posted 2 months ago
1.0 - 6.0 years
4 - 8 Lacs
Pune, Gurugram, Delhi / NCR
Work from Office
Job description Job Title: International Technical Support Executive Location: Pune , Gurgaon Salary: 3 LPA 8 LPA Shift: Rotational Shifts and Rotational Offs Working Days: 5 Days Working, 2 Days Off Transport: Both Way Cab Facility Provided NOTE Must have 1 yr of Exp as a Technical Support with International Clients (Mandate) Only For Immediate Joiners Key Responsibilities: Provide technical support to international customers via phone, email, or chat Troubleshoot software/hardware issues and guide users through step-by-step solutions Escalate unresolved queries to the appropriate internal teams Maintain accurate records of customer interactions and resolutions Meet performance metrics including customer satisfaction, issue resolution time, and quality standards Requirements: Graduate / UG (any stream) Excellent communication skills in English (both verbal and written) Basic understanding of technical concepts (networking, OS, hardware/software) Willingness to work in rotational shifts and on rotational offs 1 year of tech support experience preferred Perks & Benefits: Competitive salary (3 LPA 8 LPA based on experience and performance) Both way cab facility Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Interested in Joining? Call or to HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs!
Posted 2 months ago
1.0 - 3.0 years
3 - 4 Lacs
Pune
Work from Office
Min 1 Yr Exp Into Technical Support International Voice Any Graduate WFO 24*7 US Shift Both Way Cab 5 Days Working Interview - Virtual Notice - Immediate Joiner Location - Pune Share resume on: 8905959447(Surbhi) Perks and benefits CTC - 4LPA Incentives Allowances Both way cab's
Posted 2 months ago
1.0 - 6.0 years
1 - 6 Lacs
Mumbai, Mumbai Suburban, Mumbai (All Areas)
Work from Office
Role & responsibilities :- a. Understanding of Ticket process & SLAs-Incidents/service requests & FCR. b. He/She will be responsible for troubleshooting of desktop, laptop, printer, scanner, etc. and facilitate in trouble shooting of server or network related issues in coordination of core team / principle vendors. c. Providing technical support, including identifying problem incidents with their subsequent resolutions. d. Assembling computers and Maintaining company peripheral desktop and network devices regularly, including printers and scanners. e. Creating Profiles to users for customizing desktop settings. f. Ensuring functionality of desktop systems throughout departments through frequent evaluations and routine maintenance. g. Planning and executing routine repairs and system upgrades. h. Making use of helpdesk systems to prioritize work-load and updating queries and calls. i. Installed and configured various applications Softwares Like MS Office 2000/XP, MS Projects and MS outlook for mails access and, Internet Explorer. j. Identify & suggest possible improvements on processes & procedures. k. Ensures the compliance by adhering to the standard processes/templates defined for the department. Interested candidates can contact us directly, send their resume to careers@geekayinfotech.com, or WhatsApp their resume to 7710917782.
Posted 2 months ago
1.0 - 3.0 years
3 - 4 Lacs
Bengaluru
Work from Office
Technical Support International Voice Min 1 Yr Exp Into Technical Support International Voice Only Tech Graduate WFO 24*7 US Shift 5 Days Working Interview - Virtual Notice - Immediate Joiner Location - BLR Do Share resume on: 9257669383(Harsha) Perks and benefits Night allowances Incentives Both way cab facility
Posted 2 months ago
2.0 - 4.0 years
4 - 6 Lacs
Bengaluru
Work from Office
Job Summary: We are hiring a Desktop Support Engineer to support end-users in hardware and software issues. Key Responsibilities: Respond to technical support tickets and troubleshoot desktop-related issues. Provide guidance and training to users. Maintain inventory of hardware and software. Set up new user accounts and workstations. Qualifications: Diploma or degree in IT. 1-3 years of desktop support experience. Familiar with Microsoft Windows, Office Suite, and networking fundamentals.
Posted 2 months ago
3.0 - 5.0 years
5 - 9 Lacs
Hyderabad
Work from Office
Role: The purpose of this role is to be responsible for configurating and maintaining the software and other technological aspects of the project being run for the Wipro client DO : - Provide assistance in configuration of applications based on client requirements - Collate configuration requirements from the functions/ BUs/ SLs and obtain approval from business owners - Plan and execute assigned configuration tasks within deadlines - Provide system configuration support based on changing business needs - Assist in system analysis, design, development, and testing activities - Provide support in developing, implementing and testing patch releases and system upgrades - Maintenance of the configuration archive and its upkeep - 100% compliance to configuration standards and procedures - Make changes to existing configuration processes as per the client requirements and maintain proper documentation/ log - Analyze and resolve configuration issues in a timely manner - MIS Management, Reporting & Backend Support - Preparation of Daily, Monthly status report on certain configuration parameters as required by the client & stakeholders - Documentation & reporting as per the client need on configuration standards - Issue resolution in minimum time possible with respect to any modification or change requested by the client Deliver 1. Continuous Integration, Deployment 100% error free on boarding & implementation, throughput %, Adherence to the schedule 2. Quality & CSAT On-Time Delivery, Troubleshoot queries Customer experience, completion of assigned certifications for skill upgradation Mandatory Skills: SAP SuccessFactor Employee Central. Experience3-5 Years.
Posted 2 months ago
3.0 - 5.0 years
5 - 9 Lacs
Hyderabad
Work from Office
Role: The purpose of this role is to be responsible for configurating and maintaining the software and other technological aspects of the project being run for the Wipro client DO : - Provide assistance in configuration of applications based on client requirements - Collate configuration requirements from the functions/ BUs/ SLs and obtain approval from business owners - Plan and execute assigned configuration tasks within deadlines - Provide system configuration support based on changing business needs - Assist in system analysis, design, development, and testing activities - Provide support in developing, implementing and testing patch releases and system upgrades - Maintenance of the configuration archive and its upkeep - 100% compliance to configuration standards and procedures - Make changes to existing configuration processes as per the client requirements and maintain proper documentation/ log - Analyze and resolve configuration issues in a timely manner - MIS Management, Reporting & Backend Support - Preparation of Daily, Monthly status report on certain configuration parameters as required by the client & stakeholders - Documentation & reporting as per the client need on configuration standards - Issue resolution in minimum time possible with respect to any modification or change requested by the client Deliver 1. Continuous Integration, Deployment 100% error free on boarding & implementation, throughput %, Adherence to the schedule 2. Quality & CSAT On-Time Delivery, Troubleshoot queries Customer experience, completion of assigned certifications for skill upgradation Mandatory Skills: Oracle Apps Finance Functional. Experience3-5 Years.
Posted 2 months ago
3.0 - 5.0 years
5 - 9 Lacs
Bengaluru
Work from Office
Role: The purpose of this role is to be responsible for configurating and maintaining the software and other technological aspects of the project being run for the Wipro client DO : - Provide assistance in configuration of applications based on client requirements - Collate configuration requirements from the functions/ BUs/ SLs and obtain approval from business owners - Plan and execute assigned configuration tasks within deadlines - Provide system configuration support based on changing business needs - Assist in system analysis, design, development, and testing activities - Provide support in developing, implementing and testing patch releases and system upgrades - Maintenance of the configuration archive and its upkeep - 100% compliance to configuration standards and procedures - Make changes to existing configuration processes as per the client requirements and maintain proper documentation/ log - Analyze and resolve configuration issues in a timely manner - MIS Management, Reporting & Backend Support - Preparation of Daily, Monthly status report on certain configuration parameters as required by the client & stakeholders - Documentation & reporting as per the client need on configuration standards - Issue resolution in minimum time possible with respect to any modification or change requested by the client Deliver 1. Continuous Integration, Deployment 100% error free on boarding & implementation, throughput %, Adherence to the schedule 2. Quality & CSAT On-Time Delivery, Troubleshoot queries Customer experience, completion of assigned certifications for skill upgradation Mandatory Skills: SAP ISU Technical. Experience3-5 Years.
Posted 2 months ago
3.0 - 5.0 years
5 - 9 Lacs
Bengaluru
Work from Office
Role: The purpose of this role is to be responsible for configurating and maintaining the software and other technological aspects of the project being run for the Wipro client DO : - Provide assistance in configuration of applications based on client requirements - Collate configuration requirements from the functions/ BUs/ SLs and obtain approval from business owners - Plan and execute assigned configuration tasks within deadlines - Provide system configuration support based on changing business needs - Assist in system analysis, design, development, and testing activities - Provide support in developing, implementing and testing patch releases and system upgrades - Maintenance of the configuration archive and its upkeep - 100% compliance to configuration standards and procedures - Make changes to existing configuration processes as per the client requirements and maintain proper documentation/ log - Analyze and resolve configuration issues in a timely manner - MIS Management, Reporting & Backend Support - Preparation of Daily, Monthly status report on certain configuration parameters as required by the client & stakeholders - Documentation & reporting as per the client need on configuration standards - Issue resolution in minimum time possible with respect to any modification or change requested by the client Deliver 1. Continuous Integration, Deployment 100% error free on boarding & implementation, throughput %, Adherence to the schedule 2. Quality & CSAT On-Time Delivery, Troubleshoot queries Customer experience, completion of assigned certifications for skill upgradation Mandatory Skills: Ariba Downstream. Experience3-5 Years.
Posted 2 months ago
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