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1.0 - 4.0 years
2 - 4 Lacs
Chennai
Work from Office
Roles and Responsibilities Provide desktop support to end-users, troubleshooting hardware and software issues. Configure LAN, WAN, VPN and Outlook configurations for seamless connectivity. Perform root cause analysis (RCA) to resolve complex technical problems. Collaborate with team members to ensure timely resolution of customer queries. Maintain accurate records of all incidents and actions taken during support calls. Desired Candidate Profile 1-4 years of experience in desktop support or related field. Strong knowledge of Microsoft operating systems, CCNA certification preferred. Proficiency in Linux operating systems, Mac OS, PC components, cyber security best practices. Excellent communication skills with ability to work independently as well as part of a team.
Posted 1 month ago
1.0 - 2.0 years
0 - 1 Lacs
Kochi
Work from Office
Ticketing tools Active directory os installation windows installation
Posted 1 month ago
2.0 - 4.0 years
2 - 2 Lacs
Kolkata
Work from Office
CLIENT INDUSTRY : HOTEL INDUSTRY SHIFTING DUTY : YES ROTATIONAL SHIFT TIMINGS NO OF POSITIONS : 3 NOTICE PERIOD : IMMEDIATE JOINERS/ EARLY JOINERS PREFERRED JOB DESCRIPTIONS: Communication Skill Knowledge of ADS,DNS and DHCP Well versed with MDM configuration and O365 suit Understand and troubleshoot FTP setup RCP, HTTP, SMTP, LAN and WAN protocols knowledge Endpoints Troubleshoot FOOD IS PROVIDED FROM CLIENT SIDE
Posted 1 month ago
2.0 - 4.0 years
3 - 4 Lacs
Bengaluru
Work from Office
Customer support through calls, mail, and remote session for troubleshooting Email and messaging related issues Experience in Email configuration and troubleshooting Email, DNS, mail client configuration Experience in OS
Posted 1 month ago
2.0 - 5.0 years
2 - 3 Lacs
Jhajjar, Gurugram, Delhi / NCR
Work from Office
Roles and Responsibilities Provide desktop support to end-users, troubleshooting hardware and software issues. Install, configure, and maintain desktops, laptops, printers, and other peripherals. Perform OS installation, Windows installation, Outlook configuration, and printer setup as needed. Troubleshoot hardware problems using diagnostic tools and techniques. Collaborate with team members to resolve complex technical issues. Desired Candidate Profile 2-5 years of experience in desktop support or related field (IT Services & Consulting). Strong knowledge of desktop administration, hardware troubleshooting, IT services & consulting. Technical qualification
Posted 1 month ago
1.0 - 3.0 years
1 - 2 Lacs
Rewari, Bawal
Work from Office
Language - Hindi, English. Installing & Configuring Windows 8/10 Operating Systems. Must have good exposure on PC, Laptop, Printer, Scanner Troubleshoot & resolve hardware, software, &network issues Looking for immediate joiner. Contact : 6381386240.
Posted 1 month ago
1.0 - 3.0 years
1 - 3 Lacs
Pune
Work from Office
Technical support (International) Min 1 yr exp into Technical Support (International) CTC - Up to 4 LPA + Variables Any Graduate (Mandate) 24*7 Shifts (US) 5 days working, WFO Both way cab Location - Hinjewadi, Pune Number - 7023955677 (HR Kajal)
Posted 1 month ago
1.0 - 4.0 years
3 - 4 Lacs
Pimpri-Chinchwad, Pune
Work from Office
We have an urgent opening with our esteemed client. Our client is a leading company in 2-Wheeler industry. Designation : IT Helpdesk Support Experience : 1-2 Years experience as IT Helpdesk / IT Support / System Administrator Location : Chinchwad MIDC, Pune Roles & Responsibilities : Provide first-level support to resolve technical issues related to hardware, software, and network systems. Respond promptly to support requests via email, phone, or ticketing systems. Diagnose and resolve technical issues, including operating system errors, application crashes, and connectivity problems. Escalate unresolved issues to higher-level support or specialized teams as needed. Installation and configuration of Windows based operating systems (Windows XP, Vista,7,8,10 & 11) Good experience in Installation, configuring & troubleshooting of MS Outlook 2007/10/13/16 or Outlook Express, Office 365 Perform routine maintenance tasks, such as system updates, backups, and antivirus management. Ensure all IT equipment is functioning properly and assist with hardware installations or replacements. Basic troubleshooting of networking LAN issues Configuring & Troubleshooting of Network printers, scanners & local printers at L1 Level. Installation & configuration of various software Resolving tickets within the SLA through ticketing tool for floor support/Remote support/Call support. Deployment and complete user configuration of new user profiles utilizing windows Operating System. Giving support through remote by using RDC/other remote-control applications Train and support users on IT systems, tools, and best practices. Provide guidance on security protocols and procedures. As the requirement is a bit urgent, an early response on this would be highly appreciated. Alternatively, if you know someone suitable and available please refer this job to them.
Posted 1 month ago
1.0 - 4.0 years
0 - 2 Lacs
Kota, Ajmer, Jaipur
Work from Office
Candidate should have good experience in desktop support, printer support Location - Kota IT Support: Troubleshooting Various IT Related issues such as Laptop, Desktop, Server, Printer, Video Conferencing unit, outlook configuration. Exp - 1years CTC - 2.7lpa Interested candidates can share resumes to Varsha.easwaran@3i-Infotech.com
Posted 1 month ago
0.0 - 1.0 years
0 - 1 Lacs
Chennai
Work from Office
Active Directory user management and knowledge of Active Directory, DHCP and DNS Troubleshooting Network connectivity in a LAN/WAN environment Hands-on experience in MS-Outlook configuration & Troubleshooting Hardware and Networking Troubleshooting Required Candidate profile Microsoft outlook Switches and Routers Knowledge of network troubleshooting, Ethernet and IP configuration Basic server Knowledge 2014 to 2024 batch can apply Male candidates only Any graduates
Posted 1 month ago
1.0 - 6.0 years
0 - 3 Lacs
Bangalore Rural, Bengaluru
Work from Office
Job Description:- 1. Supported user base of at least 100+ end users 2. Address user tickets regarding hardware, software, and networking 3.Knowledge of basic network troubleshooting at desktop level 4. Knowledge of installing the Microsoft security patches, Antivirus Patches etc. 5. Provide installation, configuration, and support of desktop computers, peripheral equipment, and software. 6. Perform routine updates of desktop hardware and software 7. Rebuild, configure, and repair desktop equipment as needed 8. OS Installation, Outlook Configure 9. IT H/W Diagnosis & troubleshooting 10. Applications & OS Troubleshooting
Posted 1 month ago
1.0 - 3.0 years
2 - 3 Lacs
Bhuj
Work from Office
Address user tickets regarding hardware, software, and networking issues. Walk customers through installing applications and computer peripherals. Conduct remote troubleshooting and provide clear technical instructions. Customize desktop applications to meet user needs. Record technical issues and solutions in logs. Follow up with clients to ensure their systems are functional. Report customer feedback and potential product requests. Help create technical documentation and manuals. What We Offer: Competitive salary and benefits package. Opportunities for professional development and career advancement. A collaborative and supportive work environment.
Posted 1 month ago
1.0 - 5.0 years
3 - 4 Lacs
Pune
Work from Office
International voice process (Technical support) Need to resolve technical issues of customers through calls and remote. 5 days working Rotational shifts Need 1 year experience technical support process Contact- Ishita - 9529411055 Pragati-9696837450
Posted 1 month ago
1.0 - 3.0 years
3 - 5 Lacs
Ahmedabad
Work from Office
Work Location: Ahmedabad Looking for Immediate joiners Please share your updated profile to sugantha.krishnan@acldigital.com Role & responsibilities Maintaining the security and stability of an organization's IT infrastructure by ensuring timely deployment of security patches and updates, and managing antivirus software. Responsibilities include overseeing antivirus updates, managing device compliance, and responding to potential malware threats. Patch management involves managing upgrades, updates, and patching for software and applications across all endpoints, ensuring compliance with security requirements. Key Responsibilities: Antivirus Management: Overseeing antivirus updates, managing device compliance, and responding to potential malware threats. Patch Management: Managing upgrades, updates, and patching for software and applications across all endpoints, ensuring compliance with security requirements. Security Compliance: Ensuring all systems are up-to-date with the latest security patches, feature updates, and bug fixes. Software Inventory: Maintaining an inventory of patches for software and systems in use, ensuring they are up to date and applied regularly. Testing and Deployment: Testing patches in a pilot group of computers before deploying them to production machines. Monitoring, Reporting and Documentation: Continuously monitoring systems for missing patches, tracking deployment status and preparing reports for IT management and auditors, documenting the patch management process. Provide First-Line IT Support: Assign IT HelpDesk Tickets, Answer phone calls, emails and chat inquiries from end-users. Troubleshooting: Assisting user with resetting their password, troubleshooting a printer issue, or guiding them through installing a new software application. Troubleshooting end-user workstation issues (software/hardware) remotely. Identity and Access Management: Handling leavers/joiners/update activities for endpoints in Active Directory/LDAP/SSO. Collaboration: Collaborating with other IT teams and stakeholders to ensure effective patch management.
Posted 1 month ago
12.0 - 15.0 years
55 - 60 Lacs
Ahmedabad, Chennai, Bengaluru
Work from Office
Dear Candidate, We are looking for a Platform Support Engineer to provide technical support and maintenance for critical enterprise platforms. The role involves troubleshooting system issues, enhancing performance, and ensuring uptime across environments. Key Responsibilities: Monitor and maintain enterprise platforms and related services. Troubleshoot incidents and resolve platform issues with minimal downtime. Collaborate with DevOps, infrastructure, and application teams. Contribute to platform upgrades, patching, and optimization efforts. Document platform configurations, SOPs, and incident reports. Required Skills & Qualifications: Strong background in Linux/Windows system administration. Familiarity with platform technologies (e.g., Kubernetes, VMware, cloud services). Scripting knowledge (Bash, PowerShell, Python). Experience with monitoring tools (Prometheus, Datadog, New Relic). Excellent problem-solving and communication skills. Soft Skills: Strong troubleshooting and problem-solving skills. Ability to work independently and in a team. Excellent communication and documentation skills. Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Srinivasa Reddy Kandi Delivery Manager Integra Technologies
Posted 1 month ago
0.0 - 3.0 years
2 - 4 Lacs
Pune, Ahmedabad, Mumbai (All Areas)
Work from Office
Role & responsibilities : Assembling, Installation of Win XP/7/10. Installation of application software anti-virus, Microsoft office. Crimping, impacting and installation of LAN Switches, Routers, Modems. Installation of various printers, scanners. Configurations of MS Outlook, Outlook Express, Windows live, mail and manage data files. To take backup of application software data, user profile, data files. Retrieving backup data. To do regular maintenance of desktop and server systems. To make system monitoring report. To give telephonic support. Troubleshooting of various problems like virus problems
Posted 1 month ago
2.0 - 4.0 years
5 - 8 Lacs
Hyderabad, Bengaluru
Work from Office
ROLES AND RESPONSIBILITIES Set up workstations with computers and necessary peripheral devices (routers, printers etc.) Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality. Install and configure appropriate software and functions according to specifications. Develop and maintain local networks in ways that optimize performance. Ensure security and privacy of networks and computer systems. Provide orientation and guidance to users on how to operate new software and computer equipment. Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.) Maintain records/logs of repairs and fixes and maintenance schedule. Identify computer or network equipment shortages and place orders. Displays understanding of duties & org policies and procedures. QUALIFICATIONS & SKILLS REQUIRED Certification as IT Technician will be an advantage (e.g., CompTIA+, Microsoft Certified IT Professional) Good knowledge of internet security and data privacy principles Negotiation skills Communication skills Interpersonal skills
Posted 1 month ago
0.0 years
2 - 3 Lacs
Chennai
Work from Office
Configure desktop and laptop Active Directory user management and basic knowledge of Active Directory, DHCP and DNS Troubleshooting Network connectivity in a LAN/WAN environment Hands-on experience in MS-Outlook configuration & Troubleshooting Required Candidate profile Knowledge of network troubleshooting, Ethernet and IP configuration Hardware and Networking Troubleshooting Microsoft outlook Basic server Knowledge 2014 to 2024 batch can apply Male candidates only
Posted 1 month ago
1.0 - 6.0 years
0 - 3 Lacs
Hyderabad
Work from Office
Job Description for Help-desk Support Engineer - 25 Openings This role requires an individual with excellent problem-solving abilities coupled with a strong customer service orientation, and the capacity to manage multiple issues in a fast-paced environment as well the ability to communicate effectively with both technical and non-technical customers. You will be employed with Movate Technologies on issues faced by the users, doing the below responsibilities, but not limited to - Provide world class remote assistance to users via Chat, Phone and eMail Assists users by remote troubleshooting and resolving technical and service issues. Performs tasks according to standardized policies, requiring basic analytical and cognitive skills to address technical issues. Principle duties and responsibilities | Job Description : Provides comprehensive remote support across major operating systems - Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshooting techniques. Follow documented procedures for issues presented and escalate further if need be. Has the ability to trouble shoot by - Problem Isolation - The engineer should be able to identify if the presented issue is due to hardware, software, network, or user-related, and systematically narrowing down the root cause. Employ advanced troubleshooting techniques to diagnose and resolve problems efficiently by searching in SOPs and KBs Diagnose hardware-related issues with desktops, laptops, printers, and peripherals, including recommending escalations to different internal departments and replacements when necessary. Assist in setting up, configuring, and installing new software and hardware. Document issues, resolutions, and troubleshooting steps for knowledge sharing and future reference. Communicate effectively with non-technical users to explain solutions in an understandable manner. Collaborate with cross-functional teams to escalate and resolve incidents. Support & Execute the deployment and integration of new SOPs and change in systems. Must Have Skills : Excellent problem-solving and analytical skills with a focus on mid-level troubleshooting. 2 - 3 years of IT related Customer Service experience Excellent communication skills, should be able to hold a conversation Ability to work independently and as part of a team in a fast-paced environment. Ability to deal professionally as well as ability to learn new products and technologies Good customer service skills, multitasking and documentation skills Ability to adjust quickly to the changing priorities and implement the same per business requirements Knowledge, Skills and Abilities : Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills Good Analytical & Cognitive skills What We Offer: Opportunities for professional development and career growth. A collaborative and inclusive work environment. Access to cutting-edge technologies and tools. Wishing you all the best!!!
Posted 1 month ago
3.0 - 6.0 years
4 - 6 Lacs
Mohali
Work from Office
XenonStack ITOps team is looking for a talented Technical Support Engineer to assist in providing technical support and advice to IT users. The ideal candidate will have a passion for OS and Network Troubleshooting and Solving Technical LAN , Linux and Apple Hardware and software-related issues. You will be well-versed in the concepts surrounding Technical support. You will be tech-savvy and have strong troubleshooting and problem-solving skills, and be a self-starter with the ability to work independently. Job Responsibilities 1. Provide technical support to customers via phone, email, or chat for hardware and software issues related to laptops, desktops, printers, servers, LAN/WAN networks, and operating systems (OS). 2. Manages day-to-day Incident and Service requests 3. Responsible to manage the Service Desk email box and assign emails to appropriate department 4. Ensure that complaints should be resolved on time. 5. Provides ticket status to resources as needed 6. Provide technical support, account integration, backend support and advice to IT teams 7. Excellent knowledge on Hardware & networking. 8. Basic Database querying Technical Requirements 1. Experience and knowledge of Linux/Windows Server administration. 2. Experience with CDN configuration (Cloudflare or any other CDN). 3. Experience with monitoring tools & technologies (eg. Site24x7, DataDog or any other). 4. Experience with Patch Management. 5. Knowledge of Load Balancers. 6. Knowledge of Active Directory, LDAP and SSO integrations. 7. Knowledge of Data security & Firewalls Rules. 8. Ability to diagnose and troubleshoot technical issues. Professional Attributes 1. Excellent communication skills 2. Attention to detail 3. Analytical mind and problem-solving aptitude 4. Strong Organizational skills 5. Ready to work in Shifts. 6. Visual Thinking
Posted 1 month ago
5.0 - 9.0 years
2 - 4 Lacs
Gurugram, Jaipur
Work from Office
Key Responsibilities: Respond to customer inquiries via phone, email, or chat in a timely and professional manner. Assist customers in troubleshooting issues with products or services and provide appropriate solutions. Handle a variety of customer concerns, from basic questions to more complex problems, ensuring a high level of customer satisfaction. Record all customer interactions in the system, ensuring accurate and up-to-date information. Collaborate with internal teams to escalate and resolve issues that require further investigation or technical support. Offer product or service recommendations to customers based on their needs and inquiries. Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided. Participate in training sessions to improve customer service skills and product knowledge. Assist in maintaining knowledge base articles or customer service documentation for future reference. Key Requirements: Education: Bachelors degree preferred. Experience: 3 months plus Good Communication skill. 24/7 work from office.
Posted 1 month ago
0.0 - 1.0 years
0 - 1 Lacs
Vijayawada, Visakhapatnam, Hyderabad
Work from Office
Roles and Responsibilities Provide desktop support to end-users, troubleshooting hardware and software issues. Install, configure, and maintain desktops, laptops, printers, and other peripherals. Troubleshoot common problems with Outlook configuration and email clients. Collaborate with team members to resolve complex technical issues. Willingness to travel within a given region.
Posted 1 month ago
1.0 - 4.0 years
0 - 2 Lacs
Kochi
Work from Office
Should Have Knowledge of :- Ticketing tool, SLA, SCCM, DLP, AD,
Posted 1 month ago
0.0 - 3.0 years
0 - 1 Lacs
Rewari
Work from Office
Exp- fresher to 2 yrs Budget- 17kctc Good communication skills should have knowledge about ticketing tools, SLA, DLP, SCCM,
Posted 1 month ago
2.0 - 3.0 years
2 - 2 Lacs
Mirzapur, Raigarh, kutch
Work from Office
Provide first-level support for desktop, laptop, printer, and peripheral issues. Install, configure, and maintain operating systems (Windows 10/11) and standard applications.
Posted 1 month ago
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