Assistant Outlet Manager Theobroma Foods

3.0 - 8.0 years

3 - 4 Lacs

Raipur

Work from Office

FUNCTIONAL JOB DESCRIPTION To conduct the briefs of the team members at the commencement of the shift To supervise and guide the team members in performing their work To actively support the team members during busy hours To plan and prepare the action plan for handling busy operations time. To check with kitchen team regarding the shortage and/or unavailable menu items and to inform the same to team members accordingly To check the table set up, cleanliness, AC temperature at the commencement of shift To keep the service stations well equipped with adequate number of cutlery, crockery, water jugs, napkins etc To promote and upsell the special menus and services To check the uniforms, grooming standards of the team members of the restaurant To check the restaurant set up at the commencement of the shift To check the restaurants cleanliness and hygiene Coordinate daily Front of the House and Back of the House restaurant operations Deliver superior service and maximize customer satisfaction Respond efficiently and accurately to customer complaints Regularly review product quality and research new vendors Organize and supervise shifts Appraise staff performance and provide feedback to improve productivity Estimate future needs for goods, kitchen utensils and cleaning products Ensure compliance with sanitation and safety regulations Manage restaurant’s good image and suggest ways to improve it Control operational costs and identify measures to cut waste Create detailed reports on weekly, monthly and annual revenues and expenses Promote the brand in the local community through word-of-mouth and restaurant events Recommend ways to reach a broader audience (e.g. discounts and social media ads) Train new and current employees on proper customer service practices Implement policies and protocols that will maintain future restaurant operations To co-ordinate with Front Office, Kitchen etc regarding special events and execution of the same To maintain the inventory of all the items of the restaurant and to report shortage or loss of the items if any To take feedback about customer satisfaction levels and to compile the guest history regarding their preferences, special requirements etc To approve the stores requisitions of the various items required at restaurant To comply with all health and safety regulations To maintain log book and to make necessary entries for further prompt action ADMINISTRATIVE JOB DESCRIMINATION To approve leaves of the team members To prepare duty roster of the team members of restaurant To conduct the training for team members as per the training calendar JOB SPECIFICATION Role & responsibilities Preferred candidate profile

Posted 1 month ago

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