Associate Real Time Management Concentrix

2.0 - 5.0 years

3 - 5 Lacs

Mumbai, Maharashtra, India

On-site

Job description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and key responsibilities: Good interpersonal and communication skills Create and conceptualize reports based on data needs of assigned accounts Establish data archiving mechanism from various data sources like ACD feeds, WFM or Client tools. Coordinate reporting needs of assigned account with internal management. Create various daily performance report for the business. Create various weekly performance reports. Create various monthly performance reports Business level reports Key skills and knowledge Knowledge of MS Office Proficiency in MS Excel, MS Access, and other MS Office components Graduation with 4 years of overall experience with 2 years of RTA and Queue Management experience Sound knowledge of Macro and excel Strong communicator and decision maker. Preparation of RCA, Proactive management, and data presentation. Analytical bent of mind. Educational qualification: Graduation

Posted 2 days ago

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