4314 Outbound Jobs - Page 38

":" This is a remote position. Position: - Senior Stibo Engineer Experience: - 7 to 9 Years Job Description Min 5 years experience in technical development, configuration, and custom development of Stibo STEP modules. Should have a good understanding of Product MDM. Should have driven a few Stibo PIM End-To-End implementations and strong exposure to STEP Data model, workflows and STEP configurations. Knowledge of the STIBO solution (tool functions and features available out of the box) Knowledge of the workflows design/setup/variants creation, Good Knowledge on Business Rules and Business Functions. Good Knowledge on Outbound Configuration Good Knowledge on Smartsheet Conifgurations. Good Knowledge on User Group Configurations and Privileges. Knowledge of the STIBO monitoring/reporting functions. Strong knowledge on WebUI Portal Configurations. Strong knowledge of PIM architecture, and design. The MDM/PIM best practices and development. Having Knowledge on PDX is added advantage. Stibo Certification is added advantage. Mandatory & nice to have skills: Min 5 years experience in technical development, configuration, and custom development of Stibo STEP modules. Should have a good understanding of Product MDM. Should have driven a few Stibo PIM End-To-End implementations and strong exposure to STEP Data model, workflows and STEP configurations. Knowledge of the STIBO solution (tool functions and features available out of the box) Knowledge of the workflows design/setup/variants creation, Good Knowledge on Business Rules and Business Functions. Good Knowledge on Outbound Configuration Good Knowledge on Smartsheet Conifgurations. Good Knowledge on User Group Configurations and Privileges. Knowledge of the STIBO monitoring/reporting functions. Strong knowledge on WebUI Portal Configurations. Strong knowledge of PIM architecture, and design. The MDM/PIM best practices and development. Having Knowledge on PDX is added advantage. Stibo Certification is added advantage. ","

Job Description: We are seeking an experienced Quality Auditor with a strong background in BPO operations. The candidate will be responsible for monitoring, evaluating, and improving quality performance through audits, coaching, training, and actionable insights. A strong command of audit frameworks, and performance improvement methodologies is essential. Job Responsibilities: Monitor and evaluate inbound/outbound calls and customer interactions to ensure consistent quality standards Provide real time feedback and ongoing coaching to agents, highlighting critical and non critical errors Analyze performance metrics and trends such as audit scores, FCR, CSAT and prepare daily, weekly, and monthly quality reports Conduct random and scheduled audits, including compliance and BI checks, adhering to SLAs and process standards Participate in calibration sessions and ensure alignment with internal/external quality standards Document quality issues, root cause analysis, and suggested improvements using Excel and dashboards. Core Skills & Competencies: Strong analytical and data handling skills, especially with MS Excel Excellent verbal and written communication to articulate feedback clearly and motivate agents Team-oriented approach with ability to coach, collaborate, and influence across functions Time management and multitasking capability to monitor calls and manage reporting under tight deadlines

Twin Health At Twin Health, we empower people to reverse, prevent and improve chronic metabolic diseases. Twin Health invented The Whole Body Digital Twin , a dynamic representation of each individual s unique metabolism, built from thousands of data points collected daily via non-invasive sensors and self-reported preferences. The Whole Body Digital Twin delivers a new standard of care, empowering physicians and patients to make personalized data-driven decisions. Working here Our team is passionate, talented, and driven by our purpose to improve the health and happiness of our members. Our culture empowers each Twin to do what s needed to create impact for our members, partners, and our company, and enjoy their experience at work. Twin Health was awarded Innovator of the Year by Employer Health Innovation Roundtable (EHIR) (out of 358 companies), named to the 2021 CB Insights Digital Health 150, and recognized by Built Ins 2022 Best Places To Work Awards. Twin Health has the backing of leading venture capital funds including ICONIQ Growth, Sequoia, and Sofina, enabling us to scale services in the U.S. and globally and help solve the global chronic metabolic disease health crisis. We have recently announced broad and growing partnerships with premier employers, such as Blackstone and Berkshire Hathaway. We are building the company you always wished you worked for. Join us in revolutionizing healthcare and building the most impactful digital health company in the world! Excited to join us and do your part in improving people s health and happiness Opportunity For many who suffer with type-2 diabetes, a life without medication has never been an option - until Twin Health! We are looking for a passionate, motivated individual to help us schedule member appointments via video conferencing with our care team. Successful candidates will embody Twin s core values of passion, talent, and trust. At Twin, the scheduling process has high demands and multiple iterations. The Scheduler supports members through their journey by helping coordinate the necessary video based meetings. Outreach will be conducted via chat messaging within the member s Twin App. This critical role on the member operations team will work closely with the clinical team to engage and successfully schedule all necessary video conferencing meetings. We are looking for someone customer-service oriented, who is equally empathetic and outgoing; and committed to our mission of reversing chronic disease. The schedule for this position is Monday-Friday, 9am-5:30pm CST. Responsibilities Coordinating/scheduling member meetings with the care team Manage member meeting timelines in a centralized database Utilize Google Calendars and Twin s EMR to schedule Partner closely with the practice management operations team to refine and optimize Twin s scheduling processes, technology and collateral Track all scheduling efforts in a centralized database, meeting activity-based metrics Comfortable in a goal driven individual Ability to support scheduling issues with leadership and product support Ability to maintain high volume inbound and outbound correspondence with members. Systems: google suite, Slack, EMR equivalent Working a modified schedule or after-hours may sometimes be required Additional duties as assigned Qualifications Education and Experience: College degree preferred 1-3 years of experience in customer service and scheduling Healthcare experience Experience working remotely Detail Oriented Ability to navigate Google spreadsheets Productivity: Handle a fast-paced environment with competing priorities. Use good judgment to appropriately prioritize your responsibilities and member needs Ability to meet decided-upon scheduling activity benchmarks Ability to work effectively in a virtual team environment Demonstrate a solution-oriented approach, always looking for opportunities to optimize processes and improve our member scheduling experience and conversion rates Manage high volume scheduling and systematic lead management Communication & Hospitality Skills: Strong interpersonal, customer relationship/partnership and influential skills Must have excellent written and oral communication skills in English, along with the ability to strategically relate to and problem-solve with a diverse member-base Must be passionate about the success of our members and be skilled in the art of persuasion, while also empathizing with specific member needs Must have a measurable track record of customer service or scheduling success Compensation & Benefits The compensation for this position is $21.00 per hour. Twin has an ambitious vision to empower people to live healthier and happier lives, and to achieve this purpose, we need the very best people to enhance our cutting-edge technology and medical science, deliver the best possible care, and turn our passion into value for our members, partners and investors. We are committed to delivering an outstanding culture and experience for every Twin employee through a company based on the values of passion, talent, and trust. We offer comprehensive benefits and perks in line with these principles, as well as a high level of flexibility for every Twin A competitive compensation package in line with leading technology companies A remote and accomplished global team Opportunity for equity participation Unlimited vacation with manager approval 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options 401k retirement savings plan

Join Teleperformance Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. Why Choose Teleperformance We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Become Part of an Exceptional Team! Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. Job Description Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards. Documents quality issues and performance measures for management review. Provides information to assist in the feedback and formal education process of individuals on the phone. Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area. Develops own knowledge, shares best practice and develops relevant/appropriate solutions. Positions at this level are expected to continuously improve the day-to-day activities/processes. Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives. Be One of Our People: It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer Job Application Accommodation: If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards. Documents quality issues and performance measures for management review. Provides information to assist in the feedback and formal education process of individuals on the phone. Positions on this level have advanced knowledge and experience and participates in/leads the development of new solutions/projects. Shares best practice and advice to the co-workers in the professional area. Not only generates own workload but outlines directions to others. Can supervise and coordinate lower-level specialists being single point of contact in complex matters. Coordinates the daily operations, enables and oversees the implementation of short to medium term activities within the team. Delivers input to policies, processes and standards, where decisions are of tactical and operational nature within a defined scope. Manages a mixed team of Specialist and Support jobs., with full employee lifecycle responsibility.

for Transportation Representative NOC NOC Overview NOC (Network Operation Center) is the central command and control center for Transportation Execution across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon s ability to serve its customers on time. Purview of a Trans Ops Representative: A Trans Ops Representative at NOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at NOC works across two verticals Inbound and Outbound operations. Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment. Trans Ops Specialist on Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery. Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to delivery customer orders as per promise. Trans Ops Specialist on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises. A Trans Ops Representative provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. Trans Ops Representative should be able to ideate process improvements and should have the zeal to drive them to conclusion. Responsibilities include, but are not limited to: Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers) Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered. Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum. Providing real-time customer experience by working in 24*7 operating environment. 1)bachelors degree 2)12-24 months of work experience. 3)Good communication skills Trans Ops Representative will be facilitating flow of information between external 4)Proficiency in Excel (pivot tables, vlookups) 5)Demonstrated ability to work in a team in a very dynamic environment Graduate with bachelors degree Good logical skills Good communication skills Trans Ops Representative will be facilitating flow of information between different teams

A Reputable Travel DMC with offices in Uzbekistan, Azerbaijan, and Georgia is seeking a highly motivated and experienced Business Development Manager, based in Malaysia, to promote and drive the growth of our outbound travel services. The ideal candidate must be from Malaysia and have experience working with travel agents in the country. The successful candidate will be responsible for increasing the productivity and market share of our travel DMC services in Malaysia, focusing on business expansion, client acquisition, and brand promotion. Key Responsibilities: Identify and pursue new business opportunities through market research, networking, cold outreach, and events Develop and implement strategic plans to expand the customer base and meet revenue targets Build, maintain, and deepen client and partner relationships to promote repeat business Prepare and present proposals, pitches, and business cases to potential clients Negotiate and close contracts with B2B/ Corporate . Collaborate with product, marketing, and sales teams to align strategies and ensure smooth handoffs . Manage sales pipeline in CRM and produce reports on lead generation, deals, and revenue projections Attend conferences, trade shows, and industry events to expand networks and gather market insights Should analyze market trends and competition and design strategy accordingly. Qualifications and Skills: Minimum Qualification: Bachelor s degree in any field; an MBA in Travel & Tourism is highly preferred. Experience: Minimum of 10 years in business development or sales, with a strong background in the outbound travel industry and experience working with travel agents in India. Proven track record of achieving sales targets and driving growth in the Malaysian market. In-depth knowledge of the travel industry, including key destinations and market trends in Malaysia. Strong understanding of business development strategies and sales techniques. Excellent communication, negotiation, and presentation skills. Ability to build relationships and influence key stakeholders. Highly motivated, goal-oriented, and proactive in approach. Fluency in English; proficiency in Bahasa Malaysia will be an added advantage.

To give proper financial presentation to all walk-in clients on daily basis To take 5 references from each walk-in client and work towards calling them in the venue To check and collect documents from the clients and ensure timely issuance of insurance policy. To collect premium amount from the clients and timely deposit the same to Operation Executive/ Venue Manger on daily basis Tele To generate leads by making outbound calls 1. To manage leads properly ie all hot leads generated for insurance center and direct calls shall be passed on to the venue manager and follow up regularly until the conversion. 2. To generate MIS as to number of leads generated, appointment and conversions. 3. To inform prospective clients about our company and the presentation program. 4 Good communication skill Marketing 1 To conduct various below the line activities for lead generation( like petrol pump activity, School drawing compedition door to door activity etc 2. To meet clients and convince them to fill company coupons as per company pitch 3. Enter generated lead in to the online data base of company 4. Share lead generated MIS with survey supervisor on daily basis.

To give proper financial presentation to all walk-in clients on daily basis To take 5 references from each walk-in client and work towards calling them in the venue To check and collect documents from the clients and ensure timely issuance of insurance policy. To collect premium amount from the clients and timely deposit the same to Operation Executive/ Venue Manger on daily basis Tele To generate leads by making outbound calls 1. To manage leads properly ie all hot leads generated for insurance center and direct calls shall be passed on to the venue manager and follow up regularly until the conversion. 2. To generate MIS as to number of leads generated, appointment and conversions. 3. To inform prospective clients about our company and the presentation program. 4 Good communication skill Marketing 1 To conduct various below the line activities for lead generation( like petrol pump activity, School drawing compedition door to door activity etc 2. To meet clients and convince them to fill company coupons as per company pitch 3. Enter generated lead in to the online data base of company 4. Share lead generated MIS with survey supervisor on daily basis.

Own the responsibility for the implementation of Acqueon products into our customers ecosystems. Communicate the functionality and implementation process at all levels from business users to technical engineers. Act as a consultant and product SME as you interface with end users to assess their current processes and gather their requirements. Implement, configure, and test the Acqueon software in the customer s environment. Train and support user testing before moving into a production setting. Troubleshoot new and outgoing implementation issues while effectively communicating and updating clients. As an Implementation Engineer in Acqueon you will need . Understanding of omni channel communication technologies and their role in the contact center. Good listening and comprehension skills. Consultative approach with the end customer to implement the solution. A natural ability to dig in and resolve technical issues in structured manner. A commitment to excellence in taking care of our customers. Experience in SQL is mandatory. Familiarity with IP Networking and RestAPIs. Experience working with one or more Contact Center software suites such as Cisco UCCE, Amazon Connect, Nice InContact, Twilio, Avaya, or Genesys. Previous experience with outbound contact center products. Contact Center Outbound, AWS, Linux, Nginx, Redis. Contact center product experience (dialer, ACD, IVR, etc). EHR Implementation Experience is preferred.

Making Outbound Calls to potential clients to introduce them to the company s properties and to set up appointments for property viewings.Telecallers should be able to determine the level of interest of the potential client also be able to assess the client s budget and their buying requirements. Telecallers are responsible for scheduling appointments with clients for property viewings and follow-up calls. They should be able to coordinate with the sales team to ensure that appointments are confirmed and that all necessary information is provided to the client. Maintaining Customer Database: Telecallers should be able to maintain an accurate database of customer information, including their contact details, property interests, and the status of their enquiries. Handling Objections: Telecallers should be able to handle objections effectively and provide solutions to any concerns the client may have. They should also be able to negotiate with clients and close deals. Providing After-sales Support: Telecallers are responsible for providing after-sales support to clients, including answering any questions they may have and following up with them after the sale. Reporting and Analytics: Telecallers should be able to provide regular reports on their calls, appointments, and sales. They should also be able to analyze their performance and make improvements based on the data they collect.

Handling Inbound/Outbound Inquiries - Market research, Cold Calling, presenting CC , collecting requirements, mature the lead for closures. Market Research Calling the prospects Requirement Gathering In-person meetings with the clients and drafting MOMs Understanding client requirements related to project Logging all activities in CRM Taking regular follow ups via emails/calls/ messages Email Drafting Ownership and Teamwork Overall role will be target oriented sales

We are seeking a motivated Demand Generation specialist to join our team and assist in lead generation efforts. The ideal candidate will engage potential clients through outreach programs via email & outbound calls, effectively communicate our offerings, and schedule appointments for the sales team. Key Responsibilities: Analyse databases and qualify potential prospects to generate leads. Connect with prospects via email, social media and telephone. Make outbound calls to potential leads from provided lists. Introduce our products/services and assess interest. Qualify leads and gather necessary information for follow-up. Schedule appointments for the sales team. Maintain accurate records of calls and interactions in our CRM. Collaborate with the marketing team to refine lead generation strategies. Meet daily and weekly call targets and KPIs. Qualifications: MBA or Bachelor s degree preferred. 6-8 years of proven experience in telecalling or sales (preferably in lead generation). Excellent communication and interpersonal skills. Strong persuasive abilities and a customer-centric approach. Ability to work independently and as part of a team.

We are looking for a detail-oriented and analytical Quality Analyst to monitor, evaluate, and improve the performance of our call center operations. The ideal candidate will ensure that all customer interactions align with company standards, enhance service quality, and support continuous improvement initiatives. Key Responsibilities: Monitor and evaluate inbound and outbound calls using established quality assurance standards and tools. Identify communication gaps between customers and advisors; provide actionable feedback for improvement. Ensure adherence to quality assurance benchmarks and organizational standard operating procedures. Participate in calibration sessions, employee communication initiatives, and help in developing training and communication tools. Deliver constructive feedback on telephone etiquette, process compliance, and product knowledge. Provide individual performance expectations, develop action plans, and support skill enhancement initiatives. Manage and maintain quality dashboards and reports to ensure timely, accurate performance insights. Desired Skills & Competencies: Excellent communication and interpersonal skills. Strong analytical mindset with attention to detail. Proficient in MS Excel and reporting tools. Ability to give clear, constructive feedback and coach team members. Knowledge of quality monitoring tools and techniques.

Amazon is a highly data driven company highly passionate about its customers. In this context it is vital to ensure the customers always get their orders on time and with quality. The processes at the FCs are largely manual involving large numbers of associates. One of the most critical roles is that of a Team Leader who acts a mentor/guide to the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety & quality in mind. Job Deliverables: o Daily Management of shift o Administrative management of associates o Job allocation to associates o Monitoring and mentoring of associates on productivity, quality and safety. o Analysis of the data reports to identify performance bottlenecks and improve the performance o Monitor status of problem solve queues o Responsible for shift quality and associated action plans o Preparing and implementing training and development plans for associates o Conduct a 4M and 5S audit for the respective work stations on a daily basis o Implement the formal process control and process improvement mechanisms such as Kaizen o Essential Skills Defining the transportation process from FC to FC/RSC o Ensure enough bandwidth in sortation team to ensure peak time delivery management o Continuously improve the through put and attain a sustained level of delivery performance improvement o Stand-in for Area Manager Team Leader acts as a mentor/guide to the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety & quality in mind. Job Deliverables: o Daily Management of shift o Administrative management of associates o Job allocation to associates o Monitoring and mentoring of associates on productivity, quality and safety. o Analysis of the data reports to identify performance bottlenecks and improve the performance o Monitor status of problem solve queues o Responsible for shift quality and associated action plans o Preparing and implementing training and development plans for associates o Conduct a 4M and 5S audit for the respective work stations on a daily basis o Implement the formal process control and process improvement mechanisms such as Kaizen o Essential Skills Defining the transportation process from FC to FC/RSC o Ensure enough bandwidth in sortation team to ensure peak time delivery management o Continuously improve the through put and attain a sustained level of delivery performance improvement o Stand-in for Area Manager Bachelors degree Speak, write, and read fluently in English Experience with Microsoft Office products and applications Experience in an operational role

ProArch is currently seeking an experienced Inside Sales Professional to accomplish our aggressive growth strategies. This role requires a seasoned professional, skilled at building impactful relationships and at working across organizational boundaries, influencing key stakeholders, and driving ProArch growth imperatives. We are looking for an experienced professional, with the right mix of technical and business exposure, to focus on achieving and exceeding revenue and performance goals. The ProArch Inside sales is a critical one because they are the first impression a buyer will have with ProArch. You set the stage for ProArch being able to deliver meaningful value from day one. This role enables you to unleash your creativity for how to identify, communicate, and capture the attention of our buyers in a memorable way that adds value as they travel along their decision journey, looking for a partner to help them grow their business. You will be an integral part of all inbound and outbound lead generation activities. As a key member of the Inside sales team, you will develop value-based connections with prospects and help cultivate stronger, more meaningful relationships with existing customers. As you develop and fine-tune prospecting strategies, you will also work with Account Managers and Account Executives on key accounts, helping them build more value using cross-selling and upselling techniques. A significant part of this role is about building connections early in the buyer s decision journey. Buyers are typically 80% through their decision journey before they want to talk with a sales rep. Your main role is to be with them during the 80%, helping them along their journey by being helpful and offering them information, insight, and support when and where needed so that they can make the best decision possible for their business. By doing so, the goal is to get them to say yes to a meeting with a ProArch Account Manager or Account Executive. You own this role! As you progress, if you feel changes are needed to make you more successful, bring your ideas to the table for consideration. ProArch is growing quickly, and you are a critical piece to our success. We want you to lead this role and build a career at ProArch, not just do your job . And in time, if you find that your aspirations are with moving into a management role, that conversation is welcomed.

Role Overview: The Head of Demand Generation at Mindtickle is a strategic growth leader responsible for driving pipeline and revenue through integrated, multi-channel demand generation programs. This role demands a data-driven approach, innovative thinking, and close collaboration with Sales, Business Development, Product Marketing, Field Marketing, and Customer Marketing teams. The ideal leader will embrace an AI-first mindset, leverage automation, iterative improvement, and deep field insights to continuously enhance GTM strategies. Key Responsibilities: 1. Digital Marketing Leadership: Own and scale the digital marketing strategy across web optimization, SEO, GEO-targeted campaigns, and paid performance marketing. Understand and enhance Mindtickle s brand trust graph across various platforms such as G2, Gartner Peer Insights, Sales Enablement societies, and AI forums. Build and execute targeted campaigns to elevate Mindtickle s trust ratings, driving stronger organic demand. Continuously analyze and optimize digital channels to improve lead quality, volume, and cost efficiency. Drive innovation and adopt new digital strategies leveraging AI-driven personalization and optimization tools. 2. Account-Based Marketing (ABM): Develop and execute targeted ABM campaigns to drive pipeline acceleration in key strategic accounts. Collaborate closely with Sales, Business Development, and Product Marketing to ensure alignment on target accounts, messaging, and objectives. Utilize intent data and customer insights to personalize campaigns, enhancing engagement and conversion rates. 3. Integrated Marketing Strategy: Establish and execute comprehensive, cross-channel integrated marketing plans to amplify Mindtickle s brand and solution positioning. Ensure seamless campaign coordination across digital, content syndication, events, outbound, partner channels, and PR to maintain consistent messaging and maximize impact. Map and optimize the systematic buyer journey, integrating field insights into holistic marketing planning and execution. Continuously optimize integrated campaigns based on data-driven insights and market feedback. Strategically determine the appropriate balance between conferences, webinars, and account-specific or guerrilla marketing activities based on field insights. 4. Strong Partnership with Business Development: Forge deep partnerships with the Sr. Director of Business Development to align outbound BDR initiatives with demand generation strategy. Co-develop outreach strategies, ensuring tight integration between marketing-generated demand and BDR-led prospecting. Drive regular communication, feedback loops, and joint performance analysis to improve pipeline velocity and lead-to-opportunity conversion. Analyze call recordings from BDR and AE at various funnel stages to inform demand strategies, acting as the true "eyes and ears" for the field. 5. Collaboration with Field Marketing: Act as strategic partner and thought leader for Field Marketing, providing high-level guidance and strategic oversight. Leverage insights from field sales calls and feedback to strategically drive event selection, workshop creation, and targeted field activities. Clearly distinguish between operational execution and strategic field marketing roles, emphasizing strategic guidance and insights for driving specific deals through the funnel. 6. Content and Creative Strategy: Oversee the content creative function, ensuring tight integration with campaign teams to align content strategy closely with demand generation objectives. Ensure content produced is strategically aligned, effective, and supports integrated marketing campaigns and overall pipeline objectives. 7. Customer Engagement and Existing Account Campaigns: Develop targeted demand generation campaigns focused on existing accounts and re-engaging former customers to drive incremental pipeline. Collaborate closely with dedicated Customer Marketing teams to differentiate between general customer engagement and targeted demand-focused initiatives. 8. Data-Driven Optimization and Reporting: Establish robust measurement frameworks to track and report on campaign performance, pipeline contribution, conversion rates, and ROI. Regularly communicate performance insights and optimization strategies to senior leadership and cross-functional stakeholders. Proactively identify and rectify funnel inefficiencies using analytics, A/B testing, ongoing experimentation, and GTM engineering approaches. Deeply analyze call recordings from BDR and AE at every funnel stage, iterating campaigns, messaging, and experiences based on real-time field insights. 9. Team Leadership & Culture: Lead, mentor, and build a high-performing demand generation team across digital marketing, ABM, marketing operations, and content specialists. Foster a collaborative, innovative culture that encourages experimentation, data-driven decision-making, continuous learning, and AI-first mindset adoption. 10. Budget & Resource Management: Strategically allocate and manage the demand generation budget, optimizing spend across channels for maximum pipeline impact and ROI. Continuously monitor and adjust resource allocation based on performance data and strategic priorities. Qualifications and Skills: 10+ years of demand generation leadership experience in B2B SaaS. Proven expertise in digital marketing strategies including SEO, paid media, and website optimization. Deep experience in ABM strategy and execution. Strong analytical skills with proficiency in marketing automation, CRM systems (e.g., Salesforce, HubSpot), and data analytics tools. Exceptional collaboration skills, particularly with Sales, Business Development, Field Marketing, and Customer Marketing teams. Demonstrated ability to lead and scale high-performing teams. Strategic thinker with a track record of driving pipeline growth and revenue acceleration through innovative demand generation programs. Strong orientation toward leveraging AI-driven automation and iterative GTM processes.

The Senior Sales Development Representative will generate new sales opportunities and add qualified leads to the sales funnel. You will be responsible for prospecting into highly targeted accounts in the region through the phone, emails, LinkedIn outreach and other innovative channels, working closely and passing on qualified leads & pipeline to Account Executives in the region who will convert them into opportunities for CleverTap to acquire them as New Customers. This is a formative team for the European market and we re looking for individuals who have driven significant growth through Outbound prospecting in the past with quantifiable results at the top and middle of funnel and deal conversions. What will you do: - Conduct outbound prospecting to identify and qualify potential leads through various channels such as cold calling, email campaigns, social media and other innovative methods to get prospects interested for a conversation on CleverTap s value proposition for their organisation. - Collaborate with the sales team to research target accounts, stay up-to-date on industry and market trends, be surgical in identifying customers needs and positioning CleverTap s value. - Schedule and coordinate meetings between qualified leads and the sales team for further engagement. - Utilize CRM tools to track and manage lead generation activities, ensuring accurate and up-to-date information. - Meet and exceed quarterly quotas for qualified opportunities and pipeline generated. - Provide timely and accurate reporting metrics on lead generation activities and pipeline status. What are we looking for - Bachelors degree in Business, Marketing, or a related field.- 3-6 years of experience in a Sales Development Representative/Business Development or similar role, preferably in the B2B SaaS. Martech space is a bonus. - Proven success in outbound lead prospecting, generation, qualification and pipeline building, with a track record of exceeding targets. - Extremely strong written and verbal communication skills (Proficient in English) - Strong articulation, objection handling and acumen to hold conversations with CXO, VP, Director and Manager profiles across Europe - Ability to engage and build relationships with potential clients remotely based out of India. - Familiarity with CRM software, sales automation tools and MarTech platforms. Measure of Success: - Sales qualified opportunities (SALs) - Pipeline Generation Why join us - Be a part of a global growth stage startup - Work in a fast-paced, dynamic environment where your contribution matters - You are passionate about technology and its impact on the high growth mobile technology spaceInnovate at scale, with learning opportunities

The Enterprise Business Development Representative (BDR) at Fivetran plays a crucial role within the Marketing organization, operating in close collaboration with the GTM Sales Org. This strategic position is dedicated to the expansion segment, focusing on identifying key decision makers, mapping accounts, and generating meetings within our Enterprise accounts. The BDR team in this role specifically targets accounts who are Fivetran customers, contributing significantly to achieving customer expansion and upsell targets and generating vital pipeline momentum to ensure Fivetrans growth in our customer base. This is a full-time position based out of our Bangalore office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team. Technologies You ll Use Salesforce Outreach.io LinkedIn Sales Navigator Nooks Looker Chorus Zoominfo LeadIQ What You ll Do Hunting & Outbounding - Account mapping into large enterprise companies while prospecting and generating meetings with all levels of employees from C-Level to data analysts. Outbound prospecting into Named accounts: This person should have experience prospecting into Enterprise customers, identifying key decision makers, understanding their challenges and securing sales qualified opportunities. They should be well versed with selling into the Fortune 100. Experienced in VP- and IC-level pitches. Demonstrate a deep interest in our Enterprise/Commercial customers data challenges and pain points while being able to give an intro of what Fivetran does at an enterprise level with the ultimate goal of setting up valuable engagements with our account executives Collaborate cross-functionally with Enterprise Account Executives, Marketing and Alliances to drive pipeline generation and exceed revenue goals Following predesigned sales strategies (and sometimes developing and implementing their own) to grow the business and hit account acquisition targets (the how). Master the Fivetran consultative, Command of the Message and Challenger sales process Using pre-created cadences based on Industry, Persona, Use Case and adding personalization to it Creating personalized cadences specific to the account and use case Following specific plays created for the team (Snowflake Customer, SAP or HVR use cases) Organize, log activity, and categorize sales lead information into Salesforce.com . Skills We re Looking For Written and verbal communication (proper grammar) High-level understanding of the enterprise data space 1-year experience of cold calling Bonus Skills Previous SDR/BDR experience of 6-months or longer Salesloft/Outreach experience Perks and Benefits 100% employer-paid medical insurance * Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off RSU stock grants* Professional development and training opportunities Company virtual happy hours, free food, and fun team-building activities Monthly cell phone stipend Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.

The Head of Business Development will strategically lead the global Business Development Representative (BDR) function at Mindtickle, managing BDRs across India and US. This role is pivotal in driving high-impact, outbound initiatives to accelerate pipeline generation, expand market coverage, and optimize messaging and outreach through data-driven insights and innovative AI-driven solutions. Key Responsibilities: Team Leadership & Development: Lead, coach, and scale a high-performing global BDR team across multiple segments (Commercial, Enterprise Tech, Enterprise Non-Tech). Foster a culture of continuous learning, collaboration, and results-driven experimentation. Strategic Alignment & Execution: Analyze call data, market trends, and customer feedback continuously to refine Ideal Customer Profiles (ICPs), messaging, and outreach strategies. Implement real-time adjustments to enhance outbound efficiency and outcomes. AI and Technology Innovation: Experiment with and optimize AI-driven SDR technologies to improve productivity, predictability, and scale. Regularly assess the effectiveness of AI SDR tools, refining adoption strategies and methodologies to drive measurable improvements in pipeline quality and volume. Cross-functional Collaboration: Work closely with the Head of Demand Generation to create integrated strategies that align inbound and outbound initiatives seamlessly. Partner effectively with Sales, Marketing, Product, and Customer Success teams to drive cohesive GTM strategies and campaigns. Data-driven Decision Making: Build and maintain robust dashboards to track and report key metrics, including lead quality, conversion rates, and pipeline generation. Leverage analytics to inform strategic decisions and identify opportunities for experimentation and improvement. Market Segmentation and GTM Strategy: Execute outbound strategies tailored to various GTM motions including Commercial, Enterprise Tech, and Enterprise Non-Tech segments. Balance platform-centric GTM approaches with standalone product initiatives, ensuring optimal market penetration and growth. Innovation & Experimentation: Champion GTM experiments to identify new market opportunities, validate hypotheses quickly, and adapt strategies rapidly based on outcomes. Qualifications: 10+ years of experience leading high-performance BDR or Sales Development functions, ideally within high-growth B2B SaaS organizations. Demonstrated experience with multiple GTM motions (Commercial, Enterprise Tech, Enterprise Non-Tech). Strong expertise in leveraging data analytics and AI-driven technologies to optimize sales development outcomes. Proven success in collaborating cross-functionally, particularly with Demand Generation, Sales, and Marketing teams. Strategic thinker with an entrepreneurial mindset, adept at balancing innovative experimentation with structured execution. Exceptional leadership, communication, and analytical skills, with a track record of driving predictable and scalable pipeline generation. Why Mindtickle: Join an industry-leading SaaS company consistently recognized by G2 and Forrester as the #1 revenue enablement platform. Opportunity to lead a critical business function and directly impact revenue growth and strategic market expansion. Collaborative, innovative culture with a strong commitment to AI-driven automation and efficiency. Mindtickle is committed to diversity and equal opportunity employment. We encourage applications from candidates of all backgrounds and experiences.

Growth Strategy & Execution Develop and implement scalable demand generation strategies across channels (email, LinkedIn, paid media, webinars, etc.) Drive qualified leads, optimise conversion funnels, and reduce CAC Content-Led Campaigns Collaborate with content, design, and product teams to create high-impact assets: case studies, whitepapers, landing pages, and videos Plan and execute account-based marketing (ABM) and targeted outreach initiatives Performance Marketing Manage paid campaigns across LinkedIn, Google Ads, and industry platforms Analyze campaign performance and run A/B tests to optimize results Sales Alignment Partner closely with sales and key account teams to understand buyer personas and enable outbound initiatives Develop marketing collateral that supports sales enablement Analytics & Reporting Track KPIs such as MQLs, SQLs, pipeline influence, and lead-to-close ratios Share regular performance insights and recommendations with leadership Qualifications: 4-8 years of experience in B2B marketing, preferably in high-growth environments Proven track record in demand generation, ABM, and campaign management Strong grasp of marketing tools (HubSpot, Salesforce, LinkedIn Campaign Manager, Google Analytics, etc.) Exceptional communication and stakeholder management skills Data-driven mindset with an eye for creative storytelling

Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards. Documents quality issues and performance measures for management review. Provides information to assist in the feedback and formal education process of individuals on the phone. Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area. Develops own knowledge, shares best practice and develops relevant/appropriate solutions. Positions at this level are expected to continuously improve the day-to-day activities/processes. Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives.

Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards. Documents quality issues and performance measures for management review. Provides information to assist in the feedback and formal education process of individuals on the phone. Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area. Develops own knowledge, shares best practice and develops relevant/appropriate solutions. Positions at this level are expected to continuously improve the day-to-day activities/processes. Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives.

Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards. Documents quality issues and performance measures for management review. Provides information to assist in the feedback and formal education process of individuals on the phone. Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area. Develops own knowledge, shares best practice and develops relevant/appropriate solutions. Positions at this level are expected to continuously improve the day-to-day activities/processes. Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives.

Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards. Documents quality issues and performance measures for management review. Provides information to assist in the feedback and formal education process of individuals on the phone. Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area. Develops own knowledge, shares best practice and develops relevant/appropriate solutions. Positions at this level are expected to continuously improve the day-to-day activities/processes. Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives.