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0.0 - 4.0 years

2 - 6 Lacs

Bengaluru

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Call Center Jobs in Bangalore JobShop We have job openings in Bangalore for voice, non-voice, and customer service roles. Freshers and experienced candidates can apply. Job: International Technical Support Location: Bangalore Salary: Up to 4.2 LPA + incentives Shift: US rotational shift Experience: Minimum 6 months in international voice process, international sales, or client servicing Qualification: Graduate or undergraduate Communication: Good English skills required For More Details Call HR Zaan at 6360065418 and 9964080000 Job Duties: Help customers by understanding and solving their problems Manage customer expectations and conflicts Communicate clearly with customers and team Make decisions quickly to help customers Organize work to finish tasks on time Requirements: Good verbal and written communication Flexible to work in rotational shifts At least 6 months experience in an international voice process How to Apply: Call HR Zaan at 6360065418 and 9964080000

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5.0 - 8.0 years

10 - 14 Lacs

Kolkata

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Skill required: Marketing Operations - Customer Service Technology Designation: Bus & Technology Delivery Senior Analyst Qualifications: Any Graduation/12th/PUC/HSC Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do In our Service Supply Chain offering, we leverage a combination of proprietary technology and client systems to develop, execute, and deliver BPaaS (business process as a service) or Managed Service solutions across the service lifecycle:Plan, Deliver, and Recover. In this role, you will partner with business development and act as a Business Subject Matter Expert (SME) to help build resilient solutions that will enhance our clients supply chains and customer experience. Join our dynamic Service Supply Chain (SSC) team and be at the forefront of helping world class organizations unlock their full potential. Imagine a career where your innovative work makes a real impact, and every day brings new challenges and opportunities for growth. We re on the lookout for passionate, talented individuals ready to make a difference. If you re eager to shape the future and drive success, this is your chancejoin us now and lets build something extraordinary together!As a Business & Technology Delivery Sr. Analyst (Voice Support), you will help us in managing/ resolving customer queries, handling escalations and complaints of dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.In this role you will have strong skills in Excel and MIS reports, as you will have to prepare management reports and analysis, both recurring and ad-hoc. This includes focusing on tracking business performance through trusted data and insights while actively managing employee behaviors. What are we looking for Any Graduation,12th/PUC/HSC Minimum of 3 years of experience in customer service and/or call center environment Ability to handle disputes Hands-on experience with trouble-shooting Problem-solving skills Written and verbal communication Roles and Responsibilities: Manage and operate telephony systems, preferably in a cloud-based environment.Prepare and handle documentation related to telephony operations and projects.Oversee team activities, provide guidance, and deliver training to team members.Monitor and manage dialer operations, inbound and outbound (including preview, predictive, and auto-dial modes) segments.Identify and resolve issues, perform root cause analysis, and implement effective solutions.Handle tickets and escalations efficiently to ensure timely resolution.Collaborate with cross-functional teams to understand and implement the requirements.Manage new and existing projects, including program design and execution.Oversee and manage IVR (Interactive Voice Response) and IVA (Intelligent Virtual Assistant) platforms.Lead and execute change management projects to ensure smooth transitions.Continuously improve existing processes for enhanced efficiency and performance.Manage vendor relationships and interactions to ensure service quality.Apply basic AI concepts to enhance telephony operations and processes.Work collaboratively as part of a team to achieve organizational goals.Please note that this role may require you to work in rotational shifts Qualification Any Graduation,12th/PUC/HSC

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1.0 - 3.0 years

1 - 5 Lacs

Bengaluru

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Skill required: Voice - Service Desk Voice Support Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Provide high quality Tier 1 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chatsFollow standard procedures for proper escalation of unresolved issues to the appropriate internal teamsStrive and achieve SLA target and business outcome indicators defined by the clientLooking for a candidate who is good in communication and has good knowledge on metrics of Customer SupportRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for Provide recruitment and onboarding support to new employeesUpdating personal records (Address, Name, emergency contact details) of the employeesHelping employees process their timesheets, updating payroll records and answering paystub related questions thus ensuring that employees are compensated correctly and on time.Helping employees obtain their verification of employmentHelping hiring managers in the recruitment processManage employee grievance queriesAdminister or change benefits, health plans, retirement plans, etc. Prior international BPO work experience preferredFreshers acceptableNon-BPO work experience would be irrelevantAbility to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet ExplorerGood technical aptitude with an ability to learn quicklyExcellent verbal and written communication skillsTyping speed 50 words per minute Roles and Responsibilities: Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the ticketing toolWalk customers/ Provide navigational support on self service portalEnsure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelinesPlace outbound calls to customers when required in line with Client / Company guidelinesWork productively whilst maintaining exceptional call/data quality standards in line with targetsContribute to the team through open and regular communication with peers / supervisorsAdhere to all company or departmental policies and procedures (personnel and operational)Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current processMaintain regular and punctual attendance in line with company policies and proceduresMinimise customer complaints and escalations by providing exceptional service and call control Qualification Any Graduation

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0.0 - 1.0 years

2 - 4 Lacs

Bengaluru

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Skill required: Voice - Service Desk Voice Support Designation: Customer Service New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Provide high quality Tier 1 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chatsFollow standard procedures for proper escalation of unresolved issues to the appropriate internal teamsStrive and achieve SLA target and business outcome indicators defined by the clientLooking for a candidate who is good in communication and has good knowledge on metrics of Customer SupportRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for Provide recruitment and onboarding support to new employeesUpdating personal records (Address, Name, emergency contact details) of the employeesHelping employees process their timesheets, updating payroll records and answering paystub related questions thus ensuring that employees are compensated correctly and on time.Helping employees obtain their verification of employmentHelping hiring managers in the recruitment processManage employee grievance queriesAdminister or change benefits, health plans, retirement plans, etc. Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet ExplorerGood technical aptitude with an ability to learn quicklyExcellent verbal and written communication skillsTyping speed 50 words per minutePrior international BPO work experience preferredFreshers acceptableNon-BPO work experience would be irrelevant Roles and Responsibilities: Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the ticketing toolWalk customers/ Provide navigational support on self service portalEnsure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelinesPlace outbound calls to customers when required in line with Client / Company guidelinesWork productively whilst maintaining exceptional call/data quality standards in line with targetsContribute to the team through open and regular communication with peers / supervisorsAdhere to all company or departmental policies and procedures (personnel and operational)Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current processMaintain regular and punctual attendance in line with company policies and proceduresMinimise customer complaints and escalations by providing exceptional service and call control Qualification Any Graduation

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0.0 - 5.0 years

1 - 4 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

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Work From Office Location - MBC Park Kasarvadavali Thane- 400615 Shifts Timing: - Day Shift Preferred candidate profile HSC / Graduates can apply Freshers can apply Marathi And Hindi Good communication / Average english Salary:- 15,000 in-hand to 25,000 in-hand plus incentives. Rotational week off Rounds of Interviews: HR round Operations round Pick and drop from Thane station to office Interested can reach out on HR Rutuja:-9822686638

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0.0 - 5.0 years

2 - 6 Lacs

Bengaluru

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Greetings from JobShop, India's Largest BPO Recruitment Company. We are hiring the following positions for various clients of ours, to apply with JobShop C all Ambika on 9110657487 or 9964080000 You can also visit our website jobshop.ai to chat with our HR Recruiters Job description It's Inbound Voice Process/ Chat Process ( International Process) Excellent communication skills 12th / Graduate, Both Can apply For International Voice Process : 5 LPA Chat Process (For fresher ) : 5 LPA For More Details Please Call HR Ambika on 9110657487 or 9964080000 Daily Walkin Drives, book your slots today #CallCenter #BPO #CustomerService #Customercare #TechSupport #NonVoice #jobsinbengaluru

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0.0 - 5.0 years

1 - 3 Lacs

Bengaluru

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Providing complete information about the product to the customer. Solving all product or service related issues of the customers. Preparing the Customer Service Guideline salary upto 35000 Keeping a Record of the Customers Call @ 9625360104 Darshika

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1.0 - 6.0 years

4 - 7 Lacs

Bengaluru

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HI WArm Greetings from Rivera Manpower Services, Currently we are hiring for JP Morgan chase for Claims Specialist Note : Minimum One year Experience is International voice Process is a Must. Should not have career Gap of more then 6 months Please call and book your interview slots: 9986267393 /Chethana 7829336034 / 8431904247 / 9380300644 /9986267393 for further Clarification or else you can drop your resume in the email id mentioned below riveramanpowerservices@gmail.com Designation: Claims Specialist Location: Bangalore Designation: Claims Specialist Location: Bangalore CTC: Upto 7.2LPA Process: International Voice Process(>1y exp) 30/ 60 days notice acceptable Required Candidate profile * Any Graduate/Post Graduates/Undergraduates with minimum of 1 year experience in International voice process mandatory. * Not more than 6 months of Gap is acceptable in career. *Only Customer Service Experience. * International Voice Background preferred. Perks and Benefits *Night Shift allowance *daily Food allowance *Both Ways Cab Provided. *incentives *insurance Regards, Deepa 9380300644

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0.0 - 5.0 years

2 - 3 Lacs

Bangalore/Bengaluru

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Respond to queries from customer through Call Chat & Email information & handle complaints regarding the products/services Understands customer queries & responds to it ensuring that all queries are answered Salary upto 35000 Call Nivedita 7317810475

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0.0 - 3.0 years

1 - 3 Lacs

Pimpri-Chinchwad, Pune

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Process:- Tvs & Bajaj process ( insurance sales, Paytm ,web sales ) -Shift:- Shift:- 9:30 to 6:30 - Marathi & Hindi along with Good English communication -Male and Female both can apply - Salary:- Upto 12k To 16k In hand + Incentive Required Candidate profile -Qualification: Min HSC -Freshers/Experienced both can apply. -To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Aditya:- 8308125422 Perks and benefits * Good salary with Unlimited Incentives *

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10.0 - 12.0 years

12 - 17 Lacs

Bengaluru

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Roles & Responsibilities : - Hands on SAP configuration experience in EWM Should have good consulting knowledge for process optimizations in EWM. Experience in advanced functionalities of EWM like slotting, rearrangement, cross docking, yard management, material flow control, value added service and transport management. Kitting, carbonization planning EWM- TM Integration knowledge Good Exposure in HU, TU, Batch management processes. Good Knowledge in end-to-end EWM functional processes. Experience in all functionalities including logistics execution of inbound, outbound, and internal movements. MFS, Automated Guided vehicle(AGV) Integration with other modules like MM, PP, SD, and QM with EWM is necessary. Knowledge in interfaces, webservices connectivity (ALE, EDI, IDoc) to SAP and non-SAP system. Experience in UAT testing s and able to answer technical and process related questions. Good communication skill and presentation skills.

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2.0 - 9.0 years

12 - 13 Lacs

Coimbatore

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: Senior Stibo Developer We are actively looking for an IT application specialist who will support Bosch in their digital transformation. You will be part of the +10 IT team of experts who support Bosch IT products and solutions in Product Information Management (PIM). This role is focused on the PIM application from Stibo Systems which is a global leader in PIM solutions. The PIM application has a strong integration with the Bosch Media Asset Management system (MAM) and together they form the backbone for any digital / ecommerce business within Bosch. As a PIM Developer, you get to work on exciting product data and integration topics. In your daily duties you will spend around 70% of work time on application development, configuration and support activities, the remaining time will be filled with project meetings, team integration and trainings.

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6.0 - 8.0 years

15 - 17 Lacs

Coimbatore

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6+ years of experience in STIBO STEP - MDM Solutions. o Strong knowledge on MDM solutions (CMDM, SMDM, Multi-domain MDM) in STIBO STEP o Interact with customers to capture and understand requirement, and architect technical design, solution, and implement as a Lead technical architect. o Provide direction and resolve issues in complex technical topics in the project. o Finetune solution Approach and provide technical assistance to team. o Good oral and written communication is a must.

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2.0 - 3.0 years

5 - 9 Lacs

Mumbai

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Location City Mumbai Department International Tax & MA Tax Experience 2 - 3 Years Salary - INR Designation Senior Executive Total Position 1 Employee Type Permanent Job Description About Us: Click here to know - Who we are? JOB DESCRIPTION: Yourjob responsibilities will include, Independentlyhandling international tax (cross border tax issues involving tax treaties)assignments including Expatriate tax planning and compliance With-holding tax advisory and certification Structuring of inbound and outbound investments FEMA advisory and compliance Representation before tax authorities Advice to Corporate on taxation matters Independent Client interface, liaison and relationship Managing a team including qualified accountants CoreCompetencies: Service Orientation - Should beaware of both - the internal as well as external customers and their needs; andis committed to meeting the customers evolving, long-term needs - the focus ison SERVICE Result Orientation - Should beable to direct efforts towards developing and implementing realistic actionplans to meet business objectives; with a sense of urgency - the focus is onachieving RESULTS Initiative - One must not onlyunderstand and accept the responsibilities towards his/her job; but alsoproactively works towards identifying challenges and its resolution - the focusis on seeking SOLUTIONS Professionalism - Should have in-depthknowledge of all functions and displays not only required skill-set, but alsoethics and integrity while conducting the job - the focus is on PROFESSIONALISM Cooperation - One must ensurecompletion of all tasks at hand and simultaneously extends support to teammembers and displays joint ownership towards achieving business objectives - the focus is on TEAMWORK Communication/Feedback - Shouldbelieve in providing feedback to other associates and receiving feedbacks toenhance performance, thereby meeting business objectives - the focus is on OPENCOMMUNICATION Working Model: Work-from-office DESIRED CANDIDATE PROFILE: A strongpassion and interest for tax 2-3 yearsof experience in, o Income tax compliance, planning and advisory o Knowledge on interpretation of double tax avoidanceagreements o Basic understanding on Transfer Pricing o Working knowledge on International tax structuring o Working knowledge of Domestic Tax and Compliances o Experience in/exposure to FEMA will be an addedadvantage o Proven leadership abilities o Very good communication skills includinglegal/technical drafting o Very good interpersonal skills o Good analytical and process skills HiringProcess: Your interaction with us will include, but not be limited to, - Technical/ HR Interviews - Technical/ Behavioral Assessments Finally, our people are our most valuable asset; if you agree with us onthis, we would love to meet you!

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1.0 - 4.0 years

3 - 7 Lacs

Nashik, Hyderabad

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Position description: 1. Manage communication teams of Contact Center (inbound, outbound, and email) 2. Drive delivery based on set targets for the teams managed 3. Maintain attrition 4. Ensure correct fitment in the recruitment of TLs and AMs 5. Focus on process Improvement 6. Introduce new concepts to improve and improve customer experience 7. Identify training needs and provide coaching 8. Act as a liaison between the management and the team.

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0.0 - 5.0 years

2 - 4 Lacs

Bangalore/Bengaluru

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1. Resolve customer complaints via Call. 2. Responding promptly to customer inquiries. 3. Ensure customer satisfaction and provide professional support. 4. Proper resolution to customer Queries if interested Call @ Abha 9236309162 Regards Abha

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0.0 - 3.0 years

1 - 2 Lacs

Mumbai Suburban, Navi Mumbai, Mumbai (All Areas)

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Role & responsibilities : Hiring for No Sales No Target For Customer Service Representative Preferred candidate profile : Min 10+2 or Graduation Should be comfortable speaking in english Should be between 18 to 32 yrs of age Perks and benefits : High Incentives and growth opportunities.

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1.0 - 5.0 years

3 - 4 Lacs

Noida

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Info Edge India Ltd is hiring for Tele calling experts for Tamil language. If you have great exposure in voice process, this opportunity is for you. Please fill this form , if you are interested - https://forms.gle/CfnQB8qvJN17P9BA9 About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behavior, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: 99acres.com 99acres is a gateway to one of the fastest-growing property markets of the world for buying, renting and selling of all types of properties in India. With over 9 million visitors visiting the website every month looking for real estate solutions, 99acres.com has over 10 lakh residential and commercial property listings and over 1.5 lakh new projects. Job Objective - Job Description - It is 100% desk job and this role is to reach out to the pre generated leads contacts through calling, generate the needs in customer and create qualified leads for sales team. Role and Responsibility - Make 100-150 outbound calls on pre generated leads and find out qualified leads. Identified customer needs and wants to enhance customer experiences and boost lead generation. Assists the property buyers to make the right decision. Adhere quality parameters and ensure compliance of calls. Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties. Managed customer relations through communication and helpful interactions. Worked varied hours to meet seasonal and business needs. Completed daily logs for management review. Perks and Benefits: - 1. Pre generated data provided, no cold calling 2. No field job, all client dealing via outbound calls Please Note - Graduation is mandatory for role. Fluency is mandatory in Gujarati/Oriya and English (Read ,write and speak) Why Join Us This is a unique opportunity to work on innovative and disruptive technology driven business solutions that are shaping the future of the industry. We are looking for candidates who are willing to work passionately in a fast-paced environment and are ready to enhance their skills by learning something new. Being a part of InfoEdge, will allow you to unleash your potential and carve your own career. To learn more about Info Edge visit http://www.infoedge.in/ Contact VRINDA GUPTA for more insights LinkedIn - https://www.linkedin.com/in/vriiindaa/ Email - vrinda.gupta@naukri.com

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1.0 - 5.0 years

3 - 4 Lacs

Noida, Chennai, Bengaluru

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Info Edge India Ltd is hiring for Tele calling experts for Tamil language. If you have great exposure in voice process, this opportunity is for you. Please fill this form , if you are interested - https://forms.gle/CfnQB8qvJN17P9BA9 About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behavior, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: 99acres.com 99acres is a gateway to one of the fastest-growing property markets of the world for buying, renting and selling of all types of properties in India. With over 9 million visitors visiting the website every month looking for real estate solutions, 99acres.com has over 10 lakh residential and commercial property listings and over 1.5 lakh new projects. Job Objective - Job Description - It is 100% desk job and this role is to reach out to the pre generated leads contacts through calling, generate the needs in customer and create qualified leads for sales team. Role and Responsibility - Make 100-150 outbound calls on pre generated leads and find out qualified leads. Identified customer needs and wants to enhance customer experiences and boost lead generation. Assists the property buyers to make the right decision. Adhere quality parameters and ensure compliance of calls. Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties. Managed customer relations through communication and helpful interactions. Worked varied hours to meet seasonal and business needs. Completed daily logs for management review. Perks and Benefits: - 1. Pre generated data provided, no cold calling 2. No field job, all client dealing via outbound calls Please Note - Graduation is mandatory for role. Fluency is mandatory in Tamil and English (Read ,write and speak) Why Join Us This is a unique opportunity to work on innovative and disruptive technology driven business solutions that are shaping the future of the industry. We are looking for candidates who are willing to work passionately in a fast-paced environment and are ready to enhance their skills by learning something new. Being a part of InfoEdge, will allow you to unleash your potential and carve your own career. To learn more about Info Edge visit http://www.infoedge.in/ Contact VRINDA GUPTA for more insights LinkedIn - https://www.linkedin.com/in/vriiindaa/ Email - vrinda.gupta@naukri.com

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1.0 - 2.0 years

6 - 8 Lacs

Gurugram, Bengaluru

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Responsibilities: Lead Generation: Identify and research potential leads through various channels (e.g., LinkedIn, company websites, industry events). Qualify leads based on predefined criteria and determine their suitability for our products/services. Build and maintain a database of qualified leads. Outreach and Engagement: Conduct outbound calls, emails, and social media outreach to engage potential leads. Deliver compelling and informative messages to capture leads' interest. Schedule qualified appointments for the sales team. Respond to inbound leads. Sales Pipeline Development: Nurture leads and move them through the sales pipeline. Track and document all interactions with leads in the CRM system. Meet or exceed monthly and quarterly targets for qualified leads and appointments. Market Research: Stay up-to-date on industry trends and competitive landscape. Provide feedback to the sales and marketing teams on market insights and lead quality. Collaboration: Work closely with the sales and marketing teams to align on lead generation strategies. Provide regular updates on lead generation activities and progress. Participate in training and development programs to enhance sales skills.

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0.0 - 5.0 years

3 - 4 Lacs

Gurugram

Remote

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Language Interpreter role * Candidates who are well versed with Urdu Language shall apply only * Outstanding verbal & listening skills in English is must * Freshers are welcomed * Salary upto 4.5Lac PA * 24*7 shifts Barkha @ 8851644223 Required Candidate profile *Any dropout/12th pass/UG and Graduate (Fresher & experienced) both can apply *Work from home *Telephonic Interview *Experienced candidates will have added advantage *2weeks off *Rotational Shifts

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1.0 - 6.0 years

2 - 3 Lacs

Kolkata

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SUMMARY Opening for AR Caller / Denial Management experience candidates in Kolkata, Salary upto 3.60 lpa Job Title:** AR Caller / Denial Management Executive Location:** Salt Lake, Kolkata (Work from Office) Working Days:** 5 Days a Week Weekly Off:** 2 Rotational Offs Shift Timings:** Rotational Shifts Joining:** Immediate Joiners to Candidates with Max 15 Days’ Notice Note: Only Male candidates are eligible for this role JOB DESCRIPTION: We are hiring for the position of **AR Caller / Denial Management Executive** for a reputed US healthcare BPO in **Salt Lake, Kolkata**. This is a **full-time, outbound calling process**, requiring follow-up with US-based insurance companies to resolve pending or denied claims. Requirements Good command of **spoken and written English**. Prior experience in **AR Calling** or **Denial Management** is preferred. Basic knowledge of US healthcare revenue cycle, CPT/ICD codes is an added advantage. Open to work in **rotational shifts**. Must be ready to **work from office** (Salt Lake, Kolkata). Only **immediate joiners or up to 15 days’ notice** candidates will be considered. Benefits Salary:** Up to 3.60 lpa annual CTC Drop Cab Facility** (as per shift timing and company policy) Work from Office (No WFH) Stable weekday schedule with 2 rotational offs

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0.0 - 2.0 years

1 - 2 Lacs

Bhubaneswar, Ranchi

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Amazon Process is hiring for the Customer Service Executive. Post: Customer Service Executive / Customer Support Executive (Blended Process) Process:- Voice Process / Chat Process (Blended Process) Note:- Work From Office. Salary :- 1.80 Lack CTC to 2.25 Lack CTC Fresher Can Apply Language Mandatory:- Hindi & English Communication. Roles and Responsibilities This is a premium Voice process for enterprise business of our partner (Customer Service) Graduate undergraduate with Relevant experience ( Voice Customer service Exp ) mandate . Flexible to work in any shift Rotational . Working days 6 days working Candidate should be Ok with Rotational Offs . Ok with travelling on their own and should be ok even if Sunday is not a fixed Off / Week off. Note:- 6 days Working and 1 Week Rotational Off 24/7 Rotational Shifts (Male & Female both)

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0.0 - 5.0 years

2 - 4 Lacs

Hyderabad, Pune, Chennai

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Opening for Freshers in BPO Domain for Voice process Night shift. Good comm req Mumbai, Chennai, Bangalore, Hyderabad Freshers & experience with excellent communication skills US shift (6:30pm to 3:30am) Sat & Sun off Cab will be provided Work From Office AR caller / Customer / Technical Support (International Voice) Sal 18k To 30k net Pls call Durga 9884244311 for more info Thanks Durga 9884244311

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0.0 - 5.0 years

1 - 3 Lacs

Mumbai, Thane, Navi Mumbai

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- HSC Pass To Any Graduate - Freshers can apply - Salary between 12 to 16k in-hand + Incentives - Hindi communication / Average English - Rotational week off Location:- Kasarvadavali, Thane *Note-Centralized pick up and drop from thane station * Required Candidate profile To schedule your interview Call or send your CV through WhatsApp (number mentioned below)- HR Pratiksha:-8698488197 Mail id :- pratiksha.shirtode@credicus.co Perks and benefits * High Incentives and growth opportunities.*

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Exploring Outbound Jobs in India

Outbound jobs in India are on the rise, with many companies actively seeking professionals who excel in communication, sales, and customer service. These roles often involve reaching out to potential customers, pitching products or services, and generating leads through outbound calls or emails.

Top Hiring Locations in India

  1. Mumbai
  2. Bangalore
  3. Delhi
  4. Hyderabad
  5. Chennai

Average Salary Range

The average salary range for outbound professionals in India varies based on experience and location. Entry-level positions typically start at around INR 2.5-3.5 lakhs per annum, while experienced professionals can earn upwards of INR 6-8 lakhs per annum.

Career Path

In the outbound job market, career progression usually involves moving from roles like Customer Service Executive or Sales Associate to Team Leader, Manager, and eventually, Sales Director. This progression is based on performance, experience, and leadership skills.

Related Skills

Aside from strong communication and sales abilities, outbound professionals are often expected to have skills in customer relationship management (CRM) software, data analysis, and proficiency in relevant industry knowledge like e-commerce or telecommunications.

Interview Questions

  • What is your experience with outbound sales? (basic)
  • How do you handle rejection during cold calls? (basic)
  • Can you explain a successful sales pitch you've made in the past? (medium)
  • How do you prioritize leads for follow-up calls? (medium)
  • What strategies do you use to exceed sales targets? (medium)
  • How do you handle objections from potential customers? (medium)
  • Have you used any CRM software in your previous roles? (medium)
  • How do you stay motivated during repetitive tasks like making outbound calls? (medium)
  • Describe a time when you turned a dissatisfied customer into a loyal one. (advanced)
  • How do you adapt your sales pitch based on the customer's personality type? (advanced)
  • What metrics do you track to measure the success of your outbound campaigns? (advanced)
  • Can you walk us through your approach to creating a cold calling script? (advanced)
  • How do you handle a situation where a customer asks for a discount? (advanced)
  • How do you stay updated on industry trends and competitor offerings? (advanced)
  • Describe a challenging sales situation you faced and how you overcame it. (advanced)
  • How do you ensure compliance with regulations like DNC (Do Not Call) lists? (advanced)
  • What steps do you take to build rapport with potential customers quickly? (advanced)
  • How do you handle a situation where a customer asks for a refund on a product they purchased? (advanced)
  • Can you explain a time when you had to deal with a particularly difficult customer? (advanced)
  • How do you approach upselling or cross-selling opportunities with existing customers? (advanced)
  • Describe a time when you had to handle multiple outbound campaigns simultaneously. How did you prioritize your tasks? (advanced)
  • What strategies do you use to maintain a positive attitude during challenging sales periods? (advanced)
  • How do you keep track of your daily, weekly, and monthly sales targets? (advanced)
  • Can you provide an example of a successful lead generation campaign you were a part of? (advanced)

Closing Remark

As you explore outbound job opportunities in India, remember to showcase your strong communication skills, sales acumen, and ability to handle rejection positively. Prepare well for interviews by practicing common questions and demonstrating your passion for outbound roles. With the right skills and mindset, you can excel in this dynamic and rewarding field. Good luck!

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