3 Ottr Jobs

Job Responsibilities Engage with customers on day-to-day basis to address inquiries, orders, returns, and other service-related issues using a customer-centric approach. Planning and executing the order management including Sales order booking, Material follow-up, complaint redressal, customer deliveries & AR collection. Having exposure to serve the customers in India, Middle East and Africa Region. Provide expert-level customer support by responding to inquiries and resolving issues through phone, email, chat, and in-person interactions. Monitor key performance indicators (KPIs) related to customer service metrics and use data insights to drive continuous improvement and operational excellence including FTR, CSAT, OTTR, OTTFP, OTIF, Invoice linearity & Kaizen etc. Utilize data analysis tools to generate reports, analyze customer data and feedback to identify trends, preferences, and opportunities for personalized service and process recommendations. Collaborate with cross-functional teams to address complex customer issues and improve service processes. Develop and implement strategies to enhance customer satisfaction based on data-driven insights. Maintain accurate records of customer interactions and data analysis findings in the CRM system to track customer preferences, trends, and feedback for continuous improvement. Actively participate in team meetings and contribute to the development of customer service policies and procedures. Handle escalated customer service issues with professionalism and expertise. Suggesting and driving innovative solutions for enhancing customer service. Working Relationships Internal: Commercial teams of different businesses (local and international), Cross Functions including Supply Chain, Finance, Legal, GSM, Customer service, Commercial etc. External: Customer, Global & Local Contract Manufacturers, Plants, Joint Ventures Counter parts, 3PL Partners & domestic transporters etc. Key Success Factors Initiative - Ability to create a vision for success and take personal accountability to drive results. Technical & business Acumen - Incorporating knowledge of business to devise and implement solutions with your technical expertise of customer service Domain. Planning & Prioritization - Ability to set clear milestones and evaluate results. Customer Focus - Meet and/or exceed customers expectations. Process Orientation: Doing the business right way attitude & ensuring the same with process aptitude. Organizational Agility - Ability to navigate a complex matrix environment and achieve results through formal & informal channels. Collaboration & Teamwork - Demonstrate a solution centric approach while working closely with cross functions and SCM team members to deliver results. Minimum Qualifications Minimum 7 years working experience in the areas of customer Service in global environment. Bachelor s degree in business, Operational research, supply chain, or related field. MBA or master s preferred. Teamwork - Ability to leverage the strengths of the team and taking everyone along. Excellent oral and written communication skills. Detail-oriented individual with a strong ability to multi-task Hands on Experience of managing India, Middle East and Africa Region. ERP Exposure: Oracle, SAP, BI & MS Tools Experience of teamwork and co-ordination in a multi-disciplinary environment. Preferred Qualifications: Data Analytics tools Process Excellence Certifications.

Key Responsibilities: Order Management: Review all open orders daily to ensure timely delivery from suppliers. Monitor pending purchase requisitions (PRs) and ensure all purchase orders (POs) are sent to suppliers. Ensure orders are acknowledged by suppliers in the system and follow up on missing Order Acknowledgments (OAs). Ensure OA dates are within acceptable lead times. Supplier Coordination: Proactively engage with internal customers to expedite open orders and address any delivery issues. Schedule daily/weekly calls with suppliers to address delivery, logistics, and other queries. Collaborate with suppliers to meet revenue forecasts and ensure timely delivery. Logistics & Shipping: Review LOC instructions and arrange necessary documentation from the shipper. Control LOC shipments from the order date until submission to the bank. Work closely with CPT freight forwarders to ensure timely material delivery to customers. Resolve issues as required. Reporting & Documentation: Ensure timely IBD (Inbound Delivery) creation, GR (Goods Receipt) completion, and customer invoice verification. Verify shipping documents and coordinate with shippers and customers on the Certificate of Conformance (COC) process. Update all tracking details for CPT shipments in the team room. Execute MRBR reports daily and ensure GR posting via batch jobs. Handle and resolve vendor invoice disputes in Dolphin and MRBR systems. Monitor and manage vendor expedite payments. Performance Monitoring: Publish weekly performance metrics, including missing OAs, past due orders, and Dolphin issues. Track and minimize OTTR failures (On Time to Requirement). Review and address discrepancies with suppliers and freight forwarders and provide timely feedback to customers. Knowledge & Skills Required: End-to-End Supply Chain Knowledge: In-depth understanding of the supply chain management process, from order placement to delivery. Planning & Revenue Forecasting: Experience in planning and managing revenue forecasting activities. Trade Compliance & COC Process: Knowledge of trade compliance and the COC process (Certificate of Conformance). LOC Process Expertise: Responsible for handling end-to-end LOC (Letter of Credit) processes. Supplier Negotiation: Strong negotiation skills with suppliers to ensure favorable terms. Freight Forwarder Coordination: Experience working with freight forwarders for CPT shipments. Experience & Qualifications: Experience: 3-5 years of experience in procurement and supply chain management. Lean & Six Sigma: Experience with Six Sigma and Lean tools to improve procurement processes. Education: Bachelor's degree in Supply Chain Management, Business Administration, or a related field. Software Skills: Proficiency in SAP and strong skills in Microsoft Excel (Advanced Excel capabilities required). Soft Skills: Ability to prepare professional PowerPoint presentations and communicate effectively.

Key Responsibilities: Order Management: Review all open orders daily to ensure timely delivery from suppliers. Monitor pending purchase requisitions (PRs) and ensure all purchase orders (POs) are sent to suppliers. Ensure orders are acknowledged by suppliers in the system and follow up on missing Order Acknowledgments (OAs). Ensure OA dates are within acceptable lead times. Supplier Coordination: Proactively engage with internal customers to expedite open orders and address any delivery issues. Schedule daily/weekly calls with suppliers to address delivery, logistics, and other queries. Collaborate with suppliers to meet revenue forecasts and ensure timely delivery. Logistics & Shipping: Review LOC instructions and arrange necessary documentation from the shipper. Control LOC shipments from the order date until submission to the bank. Work closely with CPT freight forwarders to ensure timely material delivery to customers. Resolve issues as required. Reporting & Documentation: Ensure timely IBD (Inbound Delivery) creation, GR (Goods Receipt) completion, and customer invoice verification. Verify shipping documents and coordinate with shippers and customers on the Certificate of Conformance (COC) process. Update all tracking details for CPT shipments in the team room. Execute MRBR reports daily and ensure GR posting via batch jobs. Handle and resolve vendor invoice disputes in Dolphin and MRBR systems. Monitor and manage vendor expedite payments. Performance Monitoring: Publish weekly performance metrics, including missing OAs, past due orders, and Dolphin issues. Track and minimize OTTR failures (On Time to Requirement). Review and address discrepancies with suppliers and freight forwarders and provide timely feedback to customers. Knowledge & Skills Required: End-to-End Supply Chain Knowledge: In-depth understanding of the supply chain management process, from order placement to delivery. Planning & Revenue Forecasting: Experience in planning and managing revenue forecasting activities. Trade Compliance & COC Process: Knowledge of trade compliance and the COC process (Certificate of Conformance). LOC Process Expertise: Responsible for handling end-to-end LOC (Letter of Credit) processes. Supplier Negotiation: Strong negotiation skills with suppliers to ensure favorable terms. Freight Forwarder Coordination: Experience working with freight forwarders for CPT shipments. Experience & Qualifications: Experience: 3-5 years of experience in procurement and supply chain management. Lean & Six Sigma: Experience with Six Sigma and Lean tools to improve procurement processes. Education: Bachelor's degree in Supply Chain Management, Business Administration, or a related field. Software Skills: Proficiency in SAP and strong skills in Microsoft Excel (Advanced Excel capabilities required). Soft Skills: Ability to prepare professional PowerPoint presentations and communicate effectively.