3 Otc Operations Jobs

Will be responsible for full operational control and end-to-end contract entry and order management activities. Responsible for people management encompassing the end-to-end processes of talent acquisition, talent optimization, and talent retention while providing continued support for the business and guidance for the employees of the organization. Able to champion the workload distribution to efficiently deliver the global KPIs of Customer Service COE. This role requires end-to-end visibility of commodity value chains to holistically define/change the operation model as and when required. Main Accountabilities: Team Management: Monitor daily contract entry and issuance to meet global KPIs across all value chains Impart domain knowledge to the team to build a pool of subject matter experts (SMEs) Handle and resolve critical issues and propose solutions Support in process transitions and stabilization; ensure well-defined control processes, SOPs, and KPIs Lead and guide the team to communicate and manage daily operational activities with stakeholders Handle succession planning, identify training needs, and support resource development Monitor team performance to ensure prompt and professional resolution of customer issues Act as escalation point for complex issues requiring strategic problem-solving Track performance and drive best-in-class KPIs Perform month-end checks and ensure accounting queries are resolved within deadlines Work cohesively to achieve both individual and team goals Additional Responsibilities: Prepare monthly reports and scorecards Manage work allocation and leave planning for the team Ensure SOX and other statutory compliance; maintain clean audit reports Coordinate for smooth closure of month-end activities Identify and propose industry-leading process improvements Handle exceptions, conduct root cause analysis, and proactively prevent recurrence Guide and support the team through knowledge sharing and best practices in talent optimization and retention Financial Literacy: Good understanding of Order to Cash vertical: Order management, billing, credit & compliance, cash application, collections, disputes management, controls adherence, and period-end closing & reporting Lead or identify Lean/Six Sigma projects aimed at process improvement and automation Knowledge and Skills: Behavioral: Improve business outcomes through data-driven decisions and a customer-first approach Collaborate and communicate effectively Proactively develop oneself and solve problems Manage work efficiently, especially during periods of change or challenge Technical: Relevant experience in Customer Service & Order to Cash Ability to work independently and deliver high-quality results under pressure Experience in managing people and processes through change Strong communication skills (written and oral) in English Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) Fair understanding of BI/reporting tools: Power BI, Tableau, SharePoint, Power Automate Ability to analyze data and spot patterns Experience with SAP system Education & Experience: Regular B.Com / MBA / M.Com or equivalent master's degree from a recognized institution 68 years minimum experience managing service delivery for Order to Cash functions Experience in commodity/FMCG sector is an added advantage Experience in Shared Services Centre setup preferred Strong Customer Service & OTC domain expertise (end-to-end OTC function) Knowledge of Lean or Six Sigma methodology, project management, and people management skills

Will be responsible for full operational control and end-to-end contract entry and order management activities. Responsible for people management encompassing the end-to-end processes of talent acquisition, talent optimization, and talent retention while providing continued support for the business and guidance for the employees of the organization. Able to champion the workload distribution to efficiently deliver the global KPIs of Customer Service COE. This role requires end-to-end visibility of commodity value chains to holistically define/change the operation model as and when required. Main Accountabilities: Team Management: Monitor daily contract entry and issuance to meet global KPIs across all value chains Impart domain knowledge to the team to build a pool of subject matter experts (SMEs) Handle and resolve critical issues and propose solutions Support in process transitions and stabilization; ensure well-defined control processes, SOPs, and KPIs Lead and guide the team to communicate and manage daily operational activities with stakeholders Handle succession planning, identify training needs, and support resource development Monitor team performance to ensure prompt and professional resolution of customer issues Act as escalation point for complex issues requiring strategic problem-solving Track performance and drive best-in-class KPIs Perform month-end checks and ensure accounting queries are resolved within deadlines Work cohesively to achieve both individual and team goals Additional Responsibilities: Prepare monthly reports and scorecards Manage work allocation and leave planning for the team Ensure SOX and other statutory compliance; maintain clean audit reports Coordinate for smooth closure of month-end activities Identify and propose industry-leading process improvements Handle exceptions, conduct root cause analysis, and proactively prevent recurrence Guide and support the team through knowledge sharing and best practices in talent optimization and retention Financial Literacy: Good understanding of Order to Cash vertical: Order management, billing, credit & compliance, cash application, collections, disputes management, controls adherence, and period-end closing & reporting Lead or identify Lean/Six Sigma projects aimed at process improvement and automation Knowledge and Skills: Behavioral: Improve business outcomes through data-driven decisions and a customer-first approach Collaborate and communicate effectively Proactively develop oneself and solve problems Manage work efficiently, especially during periods of change or challenge Technical: Relevant experience in Customer Service & Order to Cash Ability to work independently and deliver high-quality results under pressure Experience in managing people and processes through change Strong communication skills (written and oral) in English Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) Fair understanding of BI/reporting tools: Power BI, Tableau, SharePoint, Power Automate Ability to analyze data and spot patterns Experience with SAP system Education & Experience: Regular B.Com / MBA / M.Com or equivalent master's degree from a recognized institution 68 years minimum experience managing service delivery for Order to Cash functions Experience in commodity/FMCG sector is an added advantage Experience in Shared Services Centre setup preferred Strong Customer Service & OTC domain expertise (end-to-end OTC function) Knowledge of Lean or Six Sigma methodology, project management, and people management skills

Will be responsible for full operational control and end-to-end contract entry and order management activities. Responsible for people management encompassing the end-to-end processes of talent acquisition, talent optimization, and talent retention while providing continued support for the business and guidance for the employees of the organization. Able to champion the workload distribution to efficiently deliver the global KPIs of Customer Service COE. This role requires end-to-end visibility of commodity value chains to holistically define/change the operation model as and when required. Main Accountabilities: Team Management: Monitor daily contract entry and issuance to meet global KPIs across all value chains Impart domain knowledge to the team to build a pool of subject matter experts (SMEs) Handle and resolve critical issues and propose solutions Support in process transitions and stabilization; ensure well-defined control processes, SOPs, and KPIs Lead and guide the team to communicate and manage daily operational activities with stakeholders Handle succession planning, identify training needs, and support resource development Monitor team performance to ensure prompt and professional resolution of customer issues Act as escalation point for complex issues requiring strategic problem-solving Track performance and drive best-in-class KPIs Perform month-end checks and ensure accounting queries are resolved within deadlines Work cohesively to achieve both individual and team goals Additional Responsibilities: Prepare monthly reports and scorecards Manage work allocation and leave planning for the team Ensure SOX and other statutory compliance; maintain clean audit reports Coordinate for smooth closure of month-end activities Identify and propose industry-leading process improvements Handle exceptions, conduct root cause analysis, and proactively prevent recurrence Guide and support the team through knowledge sharing and best practices in talent optimization and retention Financial Literacy: Good understanding of Order to Cash vertical: Order management, billing, credit & compliance, cash application, collections, disputes management, controls adherence, and period-end closing & reporting Lead or identify Lean/Six Sigma projects aimed at process improvement and automation Knowledge and Skills: Behavioral: Improve business outcomes through data-driven decisions and a customer-first approach Collaborate and communicate effectively Proactively develop oneself and solve problems Manage work efficiently, especially during periods of change or challenge Technical: Relevant experience in Customer Service & Order to Cash Ability to work independently and deliver high-quality results under pressure Experience in managing people and processes through change Strong communication skills (written and oral) in English Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) Fair understanding of BI/reporting tools: Power BI, Tableau, SharePoint, Power Automate Ability to analyze data and spot patterns Experience with SAP system Education & Experience: Regular B.Com / MBA / M.Com or equivalent master's degree from a recognized institution 68 years minimum experience managing service delivery for Order to Cash functions Experience in commodity/FMCG sector is an added advantage Experience in Shared Services Centre setup preferred Strong Customer Service & OTC domain expertise (end-to-end OTC function) Knowledge of Lean or Six Sigma methodology, project management, and people management skills