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4.0 - 9.0 years
7 - 10 Lacs
Bengaluru
Work from Office
Greetings from Black and White Business solution !! About the client Hiring for top Multinational corporation !! Job Description Role: O2C Team lead -Order Management Key Responsibilities: Team Leadership & Management: Lead and manage a team of O2C specialists and SMEs, ensuring alignment with organizational goals and optimal team performance. Process Ownership: Oversee the entire order lifecycle, including order processing, customer query resolution, deal progression, invoicing, and escalations. Ensure processes are handled efficiently and accurately. Mentorship & Development: Coach and mentor team members, providing continuous feedback, performance assessments, and opportunities for skill development. Escalation Management : Handle escalated issues, ensuring they are resolved effectively and with minimal impact on operations and customer satisfaction. Stakeholder Collaboration: Work closely with cross-functional teams, including sales, finance, and logistics, to ensure smooth order fulfillment and alignment on process improvements. Process Improvement: Identify areas for process optimization, reduce inefficiencies, and implement strategic initiatives to enhance the O2C process. Quality Assurance : Ensure adherence to quality standards and regularly review team performance metrics such as accuracy, timeliness, and compliance. System Proficiency: Provide guidance in the use of ERP and CRM tools, supporting the team in leveraging these systems effectively. Performance Monitoring : Monitor team KPIs, ensuring that quality scores and customer satisfaction targets are consistently met or exceeded. Shift Leadership: Provide leadership presence across multiple shifts to ensure smooth operations in a 24/7 environment. Qualifications: Education : Any Graduate/Postgraduate. Certification in Supply Chain Management, Business Process Management, or related fields is preferred. Experience: Minimum 6 to 8 years of experience in Order Management and O2C processes, with at least 2 to 3 years in a leadership or team lead role within a BPO/BPM environment. Leadership Skills: Demonstrated ability to lead, coach, and develop a team in a fast-paced, dynamic work environment. Technical Skills: Proficiency in ERP/CRM tools and MS Office. Ability to train and guide others in using these systems effectively. Communication Skills: Excellent written and verbal communication, with proven experience in managing stakeholders and resolving conflicts. Problem-Solving & Analytical Skills: Strong analytical mindset with the ability to resolve complex issues and optimize processes. Customer Focus: A commitment to maintaining high levels of customer satisfaction and a track record of mentoring teams in customer service best practices. Attention to Detail: A sharp eye for detail and a dedication to maintaining accuracy and compliance in all aspects of order management. Shift Flexibility: Willingness to work in different shifts, including night shifts, with a 100% work-from-office arrangement. Location: Bangalore Salary: 10.5 LPA Shift: Night Shift (Sat & Sun fixed weekly off) Mode: Work from Office Interview mode : Face to Face (Walk -in) Transport: 2-way cab facility provided - Thanks & Regards, Darini HR Analyst Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA. Direct Number: 080-67432490 | WhatsApp 9591269435 darini@blackwhite.in | www.blackwhite.in ****************************** DO REFER YOUR FRIENDS**********************************
Posted 1 month ago
2.0 - 6.0 years
2 - 6 Lacs
Gurugram
Work from Office
Hiring for B2B collections role SALARY : 2 to 5 yeas expereince - 5 lpa 4- 8 years experiece - 7 lpa JOB REQUIREMENTS:- Excellent Verbal and Written Communications skills to handle NA region customers. Accounts Receivables Management Required to take complete ownership of assigned accounts and manage complete relationships as well for collections and customer invoices issues. Calling for payment on overdue invoices for buckets in scope Doing maintenance on the account Handling accounts / payment queries from accounts payable team Interaction with other teams - billing, originations etc. Payment application Handling disputes and resolution Invoice reconciliation - Pre bills, Credit rebills, Invoice splitting, PO change, Adjustments as per scope. Basic Excel based reporting and analysis on assigned inventory. Daily task list wrt regular TCS activities Good negotiation skills Orientation and ability to handle customers questions with regards to accounts • Good domain or product knowledge Graduate with an exposure to B-2-B Collections environment Special Good Follow up skills with customer for all collections activities Handle customer questions & / or objections Language skill English NA Region. Strong analytical and Excel skills, including v-lookups and pivot tables Candidate must be okay with night shifts,5 days wfo and 2 fixed offs.
Posted 1 month ago
3.0 - 8.0 years
2 - 7 Lacs
New Delhi, Gurugram, Delhi / NCR
Work from Office
Hiring For Collection MT Position Salary : Upto 7 lpa location : Gurugram Shifts : US Night Week Off : Sat/Sun Working days : 5 Cabs : One Side Bonus : 10% On Fixed Salary For More Queries Whatsapp ur Cv Hr Sarabjeet@8882003944 Required Candidate profile Any grad With Minimum 3 Years Of Exp In Collections Can Apply For More Queries Whatsapp ur Cv Hr Sarabjeet@8882003944
Posted 1 month ago
3.0 - 5.0 years
5 - 12 Lacs
Ahmedabad
Hybrid
Job Responsibilities Work on-account balances for portfolio assigned. Research and implement effective collection techniques. Follow-up with clients on overdue accounts. Performs other assigned tasks and duties necessary to support AR. Reconciles client accounts and cash applications as necessary Provides customer service regarding collection issues as it pertains to anything that a customer requests or needs to ensure payment of past due balances. Manage assigned support tickets and resolve them in a timely manner. Requirements Minimum of 2 years of relevant work experience Bachelors Degree in Accounting or related discipline, or equivalent work experience Previous accounts receivable experience Intermediate skills in Excel Experience in Highradius preferred Experience in Workday is preferred Compensation and Benefits Compensation: Commensurate with Industry standards Other Benefits: Provident Fund, Gratuity, Medical Insurance, Group Personal Accident Insurance etc. employment benefits depending on the position.
Posted 1 month ago
3.0 - 8.0 years
3 - 7 Lacs
Noida, Gurugram
Work from Office
Ensure adherence to service quality procedures when performing collection activities Achieve daily customer contact/collection targets as per defined performance metrics Reviewing list of accounts allocated and strategize accordingly Required Candidate profile Graduate with minimum 3 Years of experience in B2B ,B2C International collections Excellent Communication Skills Rotational shift Exp in Oracle/Sap info.aspiringmantra@gmail.com What's up 9318431991
Posted 1 month ago
3.0 - 5.0 years
5 - 9 Lacs
Bengaluru
Work from Office
Dear Candidate, Greetings from Naukri.com!! IQVIA RDS India Pvt Ltd is hiring for Credit Collection Analyst for Bangalore Location. Please find below details. Experience Range: 3 - 5 Years Mandatory Skills : Cash Collection, O2C, Order to Cash, Excellent communication. Notice Period: Immediate - 30 Days Job Location : Bengaluru Work from office (Hybrid) Shift Timings: 2pm-11pm Disclaimer: Please ignore if not interested or not relevant to your profile.
Posted 1 month ago
2.0 - 7.0 years
3 - 7 Lacs
Faridabad, Gurugram, Delhi / NCR
Work from Office
We are hiring for B2B / O2C / AR Collections; BPO 1 - { 1 to 3 yrs experience} Salary upto 3.5 LPA BPO 2 { 2 to 5 yrs experience} Salary upto 5.5 LPA BPO 3 { 4 to 8 yrs experience} Salary upto 7.5 LPA Work from office // 5 days working US shifts // One side cab Location - Gurgaon sector 48 Roles and Responsibilities ; Reviewing list of accounts allocated and strategize accordingly. Review and Analyze customer account and prepare an excel spreadsheet statement before contacting the customer. Contact Customer through available mediums (phone calls/ emails etc). Achieve daily customer contact/collection targets as per defined performance metrics. Ensure adherence to service quality procedures when performing collection activities
Posted 1 month ago
2.0 - 7.0 years
2 - 6 Lacs
New Delhi, Faridabad, Gurugram
Work from Office
Hiring for B2B Collections// OTC Collection// AR Collections Need 1+ yrs to 8 yrs of experience in collection Location:- Gurgaon Salary upto 6 lpa Graduation is mandatory Notice period:- Immediate to 30 days US Shift// One side cab. Role & responsibilities Reviewing list of accounts allocated and strategize accordingly. Review and Analyze customer account and prepare an excel spreadsheet statement before contacting the customer. Contact Customer through available mediums (phone calls/ emails etc) Achieve daily customer contact/collection targets as per defined performance metrics Ensure adherence to service quality procedures when performing collection activities.
Posted 1 month ago
1.0 - 5.0 years
3 - 6 Lacs
Pune
Work from Office
Overview We are looking for a Collections Representative who would be responsible for leading all collection and dispute resolution activities in accounts receivable and related settlement processes. We are only looking for candidates having logistics/transportation or supply chain experience. In this role, you will be responsible for all the activities related to the Cash & Collection domain. On our team, youll have the support to excel at work and the resources to build a career you can be proud of.Pay, benefits and more.We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including medical insurance, life insurance, etc.We provide free transport facility Location : Pune Timing : 6:30PM 3:30AMWhat youll do on a typical day: Collection specialist will manage a portfolio of $3M to $6M consisting of 350 to 550 customers Collections Specialist will engage regularly with assigned customers, via telephone and other forms of communication with customers to ensure the timely payment of invoices and assist with the resolution of any disputes or queries raised by customers. Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments. Provide correspondence and supporting documentation in a fast paced, goal-oriented collections department in a timely basis. Make outbound calls on outstanding accounts. Deliver exceptional customer experience in all interactions through inbound and outbound calls to meet goals. Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution. Resolve customer issues and complaints concerning billing disputes. Perform uploads to customer websites. Submit regular reports on the status of unpaid accounts and any repayment progress. What you need to succeed at XPO:At a minimum, youll need: Ability to work flexible hours ( 6:30PM to 3:30AM IST. ) Bachelor's in Accounting or Finance or Commerce Strong communication skills - both verbal and written. Writes clearly and informatively. Edits work for spelling and grammar. Strong fluency/ expert-level user of Windows applications. Demonstrates ability to create complex formulas in MS Excel; create queries in company software applications. Thorough knowledge of internal company software applications applicable to position/ business unit such as and not limited to HRC, Oracle, ITSM-Service now, Looker etc. Able to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages Self-Motivated and enthusiasm to learn and grow Should be able to perform duties with minimum supervision Be part of something big.
Posted 1 month ago
2.0 - 6.0 years
3 - 6 Lacs
Pune
Work from Office
Cash Application: L2 Process daily payments (ACH, wire transfers, checks) Resolve unidentified payments and perform reconciliations Coordinate with banking partners and internal teams Support month-end closing activities Prepare daily/weekly reports for stakeholders Collections: L3 Manage customer payment collections through email and phone communication Monitor and update AR aging reports Handle high-risk accounts and escalations Work towards improving customer experience and process efficiency Preferred candidate profile Bachelor's degree in Finance, Accounting, or related field 2+ years of experience in any of the role (Collections/Cash Apps) Strong analytical and problem-solving skills Proficiency in MS Excel and financial systems Excellent communication and customer service skills What We Offer: Competitive salary and benefits Career growth opportunities Learning and development programs Work with cutting-edge financial technologies
Posted 1 month ago
2.0 - 5.0 years
4 - 9 Lacs
Chennai
Work from Office
Excellent Opportunity with HCLTech for OTC- AR Collections, SCM, Order management (Purchase order & Sales order) - Chennai. Hiring - Associate & Analyst Skill: OTC, Billing, Collections, Supply Chain Management (Procurement), Order management (Purchase order & Sales order) with minimum 2 year of relevant experience. Contact Person: Jefferson Experience: 2 Years 6 Years (Relevant Experience is mandatory) Responsibilities: Collections: The role of Cash Collector covers all aspects of collections activity including: Cash Collection Account Management Customer Relationship Management. Controls compliancy Account Management through multiple revenue streams (GDO/2 Tier/Direct/Leasing), Relationship building with Customers and Internal teams Order Entries: The main objective of an Order, Entry & Installation agent is to achieve the daily, weekly & monthly targets for his/her group. This is achieved by handling orders and issues in an effective and timely manner in line as per policy. Working with other teams, management, and country teams as well as directly with Customers/Partners. Achievement of Weekly/Monthly/Quarterly targets and SLA Regular communication to team Leader Been driven and motivated to achieve targets set. Robust escalation process. Resilient under pressure and ability to quickly adapt to unforeseen work demands. Billing: Billing covers all aspects of the Billing role along with mentoring and supervising activities: Achievement of monthly/quarterly targets and SLA Regular communication to Team Leader Robust escalation process. Controls compliancy Training and ongoing assessment of team members Identification of process improvement areas using appropriate project methodology (from process identification to DTP sign off) Required Skills: Relevant Experience should be mandatory. Excellent Process Knowledge in any OTC, Billing, Collections, Cash Apps, Order management (Purchase order & Sales order). Minimum 2 years of team handling experience on paper Excellent People Management Skills Degree should be Mandatory (Minimum 15 Years of education mandatory). Flexible to work at night shifts (Strictly no Rotational or Regular shifts). Flexible to work from office (5 Days). Please go through the JD and walk-in to below address. Venue: ETA 3- HCL Navalur Block 1, Sandhya Infocity, OMR, Rajiv Gandhi Salai, Navalur, Chennai, Tamil Nadu, 600130. Date: 7th June (Saturday Only) Documents to be carried: 2 Copies of your updated resume 2 ID proofs How You'll Grow At HCL Tech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best. Why Us We are one of the fastest-growing large tech companies in the world, with offices in 60+ countries across the globe and 222,000 employees. Our company is extremely diverse with 165 nationalities represented. We offer the opportunity to work with colleagues across the globe. We offer a virtual-first work environment, promoting a good work-life integration and real flexibility. We are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique spark.
Posted 1 month ago
2.0 - 6.0 years
2 - 6 Lacs
Bengaluru
Work from Office
Inviting applications for OTC Collection Must Have B2B Collection Exp Must hv international exp only Excellent comms are mandatory Any Grad Can Apply CTC upto 6.50 LPA Bangalore - Location US Shifts Call/ Wtsapp - Neha-8459669951
Posted 2 months ago
3.0 - 8.0 years
6 - 8 Lacs
Gurugram
Work from Office
Job Overview Role: MIS (OTC/B2B Collection process) Skills & Roles Proficiency in MS Excel, financial modeling, data analysis tools, DBMS, advance macro skills - VBA (Visual Basic) Good understanding of OTC Lifecycle, B2B Business Monitor and manage the collections data from various sources. Ensure the accuracy and completeness of data in the collections management system. Develop and maintain databases and reports related to B2B collections. Generate regular and ad-hoc reports on collection performance, outstanding receivables, and aging accounts. Analyze collection trends, identify issues, and provide actionable insights to improve collection efficiency. Create and present reports to senior management, highlighting key metrics and trends. Evaluate current collections processes and recommend improvements. Implement and monitor new processes or tools to enhance collections efficiency. Work with IT and finance teams to integrate and automate collections systems. Assist in the development of collection strategies and policies Ensure compliance with company policies and legal regulations regarding collections. Maintain accurate records of collection activities and communications. Prepare and maintain documentation for audits and regulatory reviews. Strong analytical skills with the ability to interpret complex data 100% WFO and night shifts applicable by default #If Interested, Kindly share your Updated CV along with below details to mohamed.navayuga@gmail.com for faster Candidate Application Registration process through our Consultancy Total year of experience: Full Name: Mail ID: Phone Number: Date of Birth: PAN Number (Mandatory for Registration): Current Location: Preferred Location: Current CTC: Expected CTC: Official Notice Period: Currently Serving Notice: Any Career Gap or Educational Gap: Duration & Reason for Gap: Graduation Degree: Graduation done in Regular fulltime /Distance/ Part time:
Posted 2 months ago
1.0 - 6.0 years
2 - 4 Lacs
Chennai
Work from Office
Proven experience as a Collection Specialist or similar role Knowledge of Collection procedures Experience on SAP/Oracle
Posted 2 months ago
3.0 - 8.0 years
3 - 6 Lacs
New Delhi, Gurugram, Delhi / NCR
Work from Office
MT Role || Equivalent To Team Leader || Salary : Upto 6.5 LPA Location : Gurgaon sector - 69 Shifts : Fixed Night Week Off : Sat/Sun Working days : 5 Incentives : Upto 15K Cabs : One Side For More Queries Whatsapp your cv HR Sarabjeet@8882003944 Required Candidate profile Any Graduate with minimum 3 Years of experience in collections can apply Need Excellent Communication skills For More Queries Whatsapp your cv HR Sarabjeet@8882003944
Posted 2 months ago
2.0 - 5.0 years
3 - 6 Lacs
Gurugram
Work from Office
Monitoring due dates and sending reminders for upcoming or overdue payments. Addressing any discrepancies or disputes that may delay paymentProvide personalized communication and efficient dispute resolution, fostering better customer satisfaction. Required Candidate profile Bcom-BBA Graduate with at least 2 yrs experience inn O2C B2B Collection Exp Excellent communication Skills Comfortable with US Shift Gurgaon Location Both Side Cab info.aspiringmantra@gmail.com
Posted 2 months ago
3.0 - 8.0 years
3 - 5 Lacs
Pune
Work from Office
Role: OTC Collection Experience: 3 Years experience Shift: UK Shift B.com/commerce background only Salary: upto 6LPA Location: Pune Regards, Js4u Team 7845818147
Posted 2 months ago
3.0 - 8.0 years
3 - 5 Lacs
Pune
Work from Office
Role: OTC and Collections Experience: 3 Years experience Shift: UK Shift B.com/commerce background only Salary: upto 5.5 LPA Location: Pune Regards, Js4u Team 7845818147
Posted 2 months ago
3.0 - 6.0 years
2 - 6 Lacs
Kolkata
Work from Office
Inviting applications for OTC Collection Must Have B2B Collection Exp Must hv international exp only Excellent comms are mandatory Any Grad Can Apply CTC upto 6.00 LPA Koltata Location US Shifts Call/ Wtsapp - Neha-8459669951
Posted 2 months ago
2.0 - 5.0 years
4 - 5 Lacs
Chennai
Work from Office
Hiring for process developer and Management Trainee Only Graduates can apply Excellent communication skills. *Need collections Experience* Experience- 2-5 years Salary upto 6 LPA for Further information contact Tarleen-9220252901.
Posted 2 months ago
1 - 4 years
1 - 5 Lacs
Gurugram
Work from Office
We are #hiring. Know anyone who might be interested? #Hiring for Top MNC Role: OTC collection Experience: 1 to 4 Years Location: Delhi NCR( Gurgoan ) Job Description Excellent Verbal and Written Communications skills to handle NA region customers. Accounts Receivables Management Required to take complete ownership of assigned accounts and manage complete relationships as well for collections and customer invoices issues. Calling for payment on overdue invoices for buckets in scope Doing maintenance on the account Handling accounts / payment queries from accounts payable team Interaction with other teams - billing, originations etc. Payment application Handling disputes and resolution Invoice reconciliation - Pre bills, Credit rebills, Invoice splitting, PO change, Adjustments as per scope. Basic Excel based reporting and analysis on assigned inventory. Daily task list wrt regular TCS activities Good negotiation skills Orientation and ability to handle customers questions with regards to accounts Good domain or product knowledge Graduate with an exposure to B-2-B Collections environment Special • Good Follow up skills with customer for all collections activities Handle customer questions & / or objections Language skill English NA Region. Strong analytical and Excel skills, including v-lookups Interested can share your updated resume to divyalakshminavayuga@gmail.com 9600521216 with the following details: Total Experience : Relevant Experience : Current CTC : Expected CTC : Notice Period : DOB: Mail ID: PAN number(Mandatory for Registration) : Role: Other Industry Type: BPO / IT Services Department: Other Employment Type: Full Time, Permanent Role Category: Other Education UG: Any Graduate( Any graduate )
Posted 2 months ago
4 - 9 years
3 - 6 Lacs
Gurugram
Work from Office
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Assistant Manager, Debt Collection Executive (100% Voice process) Key Responsibilities: Reaching out to individuals with overdue accounts via phone to remind them of their outstanding debts and negotiating payment arrangements, along with performing skip tracing work as needed Team Handling experience is must Effectively communicate while providing quality customer service and actively pursue knowledge of skills and tools to be used in all services. Negotiating Payment Plans : Working with debtors to establish repayment plans that are feasible for them while ensuring the debt is paid off in a timely manner Maintaining notes on System : Keeping accurate notes of all communications and transactions with debtors, including payment agreements and any disputes resolved Resolving Discrepancies : Investigating and resolving any discrepancies in account balances to ensure accurate debt recover Adhering to Laws and Regulations : Ensuring all collection activities comply with relevant laws and regulations, such as the Fair Debt Collection Practices Act (FDCPA) Providing Customer Service : Offering excellent customer service while handling sensitive financial matters, balancing assertiveness with empathy Ensure that accounts become current and provide solutions to keep them current long-term. Take additional training as suggested by management. Exhibit excellent customer service, negotiation, and communication skills with the ability to recognize and support the specific needs of the most vulnerable customers/businesses. Qualifications we seek in you: Minimum Qualifications / Skills: Strong written and verbal communication skills. High level of confidentiality and professionalism. Proficient computer skills. Basic knowledge of MS Word & Excel. Open and receptive to feedback. Ability to work in a fast-paced environment where standards of quality and timelines are established. High integrity to ensure compliance. Ability to work effectively in a team. Min 4+ of experience in Voice Collection process Strong negotiation skills, Assertiveness and confident Problem solver with procedure-driven judgment to find the best solution. Mandatory Process Requirement: Working Model - 100% Work from Office 100% Voice process (B2C /B2B Collection) Work type Calling Delinquent customers. Interested candidate can share resume at Manvika.Singhal@genpact.com Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube. Furthermore, please note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Posted 2 months ago
4 - 8 years
5 - 9 Lacs
Gurugram
Work from Office
Min 3yr exp in b2b collections , team handling exp is must for AM role . 5 Days 2 offs Sal 6.5L - 9L Virtual Interviews Call on 7042331616 or drop cv on supreet.imaginators@gmail.com
Posted 2 months ago
4 - 8 years
5 - 9 Lacs
Gurugram
Work from Office
Min 3yr exp in Collections OTC , team handling exp is must for AM role . 5 Days 2 offs Sal 6.5L - 9L Virtual Interviews Call Shruti - 9891918226 shruti.imaginators22@gmail.com
Posted 2 months ago
2 - 6 years
3 - 6 Lacs
Noida
Work from Office
Reviewing list of accounts allocated & strategize accordingly Achieve daily customer contact/collection targets as per defined performance metrics Manage collections by reviewing accounts, contacting customers, and achieving performance targets Required Candidate profile BCom Graduate with Min 2 yrs experience in collections (preferably B2B collections) Working knowledge of SAP system Excellent Communication Skills info.aspiringmantra@gmail.com Call 9318431991
Posted 2 months ago
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