40 Otc Collection Jobs - Page 2

Min exp 3 yrs in collections package 6.5 lpa B2B, B2C Collections Excellent comms Required Candidate profile Call Vikas 8527840989 Email vikasimaginators@gmail.com

Hiring for Collections Role graduates only Skills - B2b collections, Collections, OTC Min 3 Years of Exp Salary up to 6.5 LPA Loc - Gurgaon Virtual interview Contact n ping - 9821726929 (Ved) Email - ved.imaginators@gmail.com

Hiring for B2B Collections / AR Collections: Need Experience in BPO 1 { 1-3 yrs } Salary - { 3-3.5 LPA} BPO 2 { 3 -5 yrs } Salary { 5 - 5.5 LPA } Location - Gurgoan Roles and Responsibilities : Reviewing list of accounts allocated and strategize accordingly. - Review and Analyze customer account and prepare an excel spreadsheet statement before contacting the customer. - Contact Customer through available mediums (phone calls/ emails etc) - Achieve daily customer contact/collection targets as per defined performance metrics - Ensure adherence to service quality procedures when performing collection activities

Min exp 3 yrs in collections package 6.5 lpa Call on 7042331616 or drop cv on supreet.imaginators@gmail.com

Hiring for team lead Candidate should be comfortable with US shifts. Complete 15 yrs of education background required. Excellent communication skills required. Graduation required. Only immediate joiners will be entertained. Both side cabs are available Work from office 5-7 years of overall experience At least 3 years of b2b collection experience required ON PAPER EXPERIENCE AS A TEAM LEAD IS MANDATORY Role & responsibilities Complete and thorough understanding of B-2-B Collections work modalities and requirement Understanding of all Collections KPIs & SLAs performance reports and tools and should be able to implement the same. (Both Collections and Dispute Management) Excellent Verbal and Written Communications skills Oversight on the team and ensuring daily BAU. Manage day to day operations functions of team management and performance delivery. Review and resolve issues. Meeting KPIs and client defined targets Training and coaching on floor. Quality and feedback for team members for driving performance. Perform quality evaluations and provide coaching/feedback on performance to team members. • Process Improvement and increasing efficiencies. Communication with internal and external stakeholders Reporting and analysis on reports and avenues for improvement. Work in Collections target orientation environment Experience in managing the teams and operations in Contact Centre in a Collections operations Environment. Fair understanding on Quality tools and methodology Manage shrinkage & absenteeism, attritions etc. Outlier agent support/management Good communication & Interpersonal skills Proactively communicates process exceptions & deviations to Manager, and bottlenecks to process stakeholders as required. Prepare weekly and monthly decks highlighting performance, achievements, areas of improvement and action items to address any gaps

Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of [Asst Manager], [Customer Care]! In this role, We are seeking a highly motivated and experienced Operation Manager to join our contact center team. The ideal candidate will have a strong background in managing operations in a contact center environment, with a focus on client management and customer satisfaction. The Operation Manager will be responsible for overseeing the day-to-day operations of the contact center, ensuring efficient and effective delivery of services to our clients Responsibilities • Manage and oversee the daily operations of the contact center, including but not limited to, call handling, workforce management, and quality assurance. • Develop and implement strategies to improve overall performance and productivity of the contact center. • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions. • Ensure compliance with company policies and procedures, as well as industry regulations. • Train, coach, and mentor contact center staff to ensure high-quality service delivery. • Handle client escalations and maintain strong relationships with clients. • Conduct regular performance evaluations and provide feedback to team members. • Stay updated on industry trends and best practices to continuously improve the contact center operations. Qualifications we seek in you! Minimum Qualifications / Skills • Minimum of a Bachelor's degree in any field or a related field. • Lean Six Sigma trained and tested. • Good experience in managing operations in a contact center environment. • Excellent communication skills, both written and verbal. • Experience in handling contact center tools and technologies. Preferred Qualifications/ Skills • Strong client management skills. • Understanding of customer satisfaction methodology. • Flexibility to work early shift timings (IST 1:00 am onwards) and weekends. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

MASS HIRING FOR TEAM LEADER & SENIOR EXECUTIVE FOR BAGALORE SALARY UP TO 7 LPA + INCENTIVES + YEARLY BONUS + 5 DAYS WORKING + FREE CABS. Call HR Sakshi TO Schedule Your Interview @ 9257030225 Drop your Resume:- shaktideora@virtueplacement.com Role & responsibilities:- In this role, you will be responsible for all the activities related to O2C domain. Validate the Purchase Order (PO) requests from to bill the order. Constantly to be interacted with clients for their feedback and support them wherever required. Ready to support any time at various locations as per clients expectation • Manage Order to Cash related to collections and dispute management, implement & enforce to strategy • Interaction with end customers via Calls and Emails for collecting pass due amounts. • Meeting collections numbers/targets (monthly/ quarterly/ yearly) • Customer and Country/Regional FD Relationship Management through e-mail, fax and conference calls. • Lead and participate in conference calls with Country / Regional Financial Managers. • Participate in governance meetings at country / region level; Closely work with the team and ensure right collaboration with the team members properly to meet the deliverables and motivate & help them to develop the process standards • Identify process improvement opportunities and drive implementation (Lean and Six Sigma projects) Preferred candidate profile:- 3-7 years of B2B collections & International Voice Experience , Follow up on payments, scheduling the meet with the clients. Solid interpersonal skills and ability to clearly communicate in person and on the phone. Team player self starter with the ability to work independently Effective time management skills to handle the diverse and challenging position Proven ability to successfully negotiate and resolve disputes with customers. Oracle systems experience highly preferred Immediate Joiner & 30 Days notice Only. Proficient in MS Office applications, especially in MS Excel Very Good Written and Verbal Interpersonal skills B2B Collections & International Voice experience is mandatory. Perks and benefits:- 5 Days Working Fixed Off Paid Off Free Cabs Medical Facilities Yearly Bonus Call HR Sakshi TO Schedule Your Interview @ 9257030225 Drop your Resume:- shaktideora@virtueplacement.com Note Applications SENT TO ANY Other Email Address WILL NOT BE Entertained.

Sr Group Manager (AVP) F&A OTC Collections Client Facing role Lead or Manage team of Group Managers (Collections, F&A, Order Management & IT Service Desk) ~ Team size of 100+ FTE's Create and Drive Business Process Excellence and Transformation strategies & Projects for F&A Business P2P, R2R and O2C. Ensure client SLAs and deliverables are met Strong domain knowledge and able to support review process Good understanding on ERP like Workday, Oracle To be willing to work in any shifts Drive initiatives and Team building activities. Adhere to reasonable operational requests from the management. To attend all meetings and trainings as per requirements Work very closely with teams across delivery locations and client. Contribute and present in client/customer reviews/meetings Job Description : The OTC (Order-to-Cash) Manager is responsible for overseeing all activities related to the order management and cash collection process within a BPO (Business Process Outsourcing) organization. They collaborate with clients, internal teams, and vendors to ensure efficient and effective order processing, timely billing, and prompt collection of payments. Responsibilities: 1. Manage the end-to-end order management process, including order entry, order fulfillment, and delivery tracking. 2. Monitor and enforce adherence to order management policies and procedures to ensure accuracy, completeness, and compliance. 3. Lead a team of order management professionals, providing guidance, coaching, and performance management to ensure operational excellence. 4. Collaborate with the sales and customer service teams to resolve any order-related issues, including order changes, cancellations, or pricing discrepancies. 5. Coordinate with inventory management and logistics teams to ensure timely and accurate delivery of orders. 6. Prepare and analyze order management metrics and reports to identify areas of improvement and implement corrective actions. 7. Collaborate with finance and accounting teams to ensure accurate billing and timely collection of payments. 8. Maintain strong relationships with clients, proactively addressing their concerns or escalations regarding order processing or cash collection. 9. Stay updated on industry best practices and trends in order management and cash collection processes. Requirements: 1. Bachelor's degree 2. Proven work experience as an OTC Manager or in a similar role within a BPO/BPM/Captive organization. 3. Strong knowledge of order management systems (e.g., ERP platforms) and related tools. 4. Excellent leadership and team management skills. 5. Proficient in data analysis and reporting using tools such as Microsoft Excel. 6. Exceptional problem-solving and decision-making abilities. 7. Excellent communication and interpersonal skills. 8. Detail-oriented and organized, with strong time management skills. 9. Ability to work under pressure and meet tight deadlines. 10. Familiarity with international trade laws, regulatory requirements, and Incoterms is a plus. Work location : Pune - Wiekfield(Vimannagar) Hybrid - 3 Days work from Office Shifts : 4 PM - 1 AM Global Support role

• OTC portfolio • AR/ Collections / B2B Collections / B2C Collections • Collections Representative who would be responsible for managing all collection • IC role Qualification : Any Graduate / Post Graduate

MASS HIRING FOR TEAM LEADER & SENIOR EXECUTIVE FOR BAGALORE SALARY UP TO 7 LPA + INCENTIVES + YEARLY BONUS + 5 DAYS WORKING + FREE CABS. Call HR Arpita TO Schedule Your Interview @ 9257030238 Drop your Resume:- arpita@virtueplacement.com Role & responsibilities:- In this role, you will be responsible for all the activities related to O2C domain. Validate the Purchase Order (PO) requests from to bill the order. • Constantly to be interacted with clients for their feedback and support them wherever required. Ready to support any time at various locations as per clients expectation • Manage Order to Cash related to collections and dispute management, implement & enforce to strategy • Interaction with end customers via Calls and Emails for collecting pass due amounts. • Meeting collections numbers/targets (monthly/ quarterly/ yearly) • Customer and Country/Regional FD Relationship Management through e-mail, fax and conference calls. • Lead and participate in conference calls with Country / Regional Financial Managers. • Participate in governance meetings at country / region level; Closely work with the team and ensure right collaboration with the team members properly to meet the deliverables and motivate & help them to develop the process standards • Identify process improvement opportunities and drive implementation (Lean and Six Sigma projects) Preferred candidate profile:- 3-7 years of B2B collections & International Voice Experience , Follow up on payments, scheduling the meet with the clients. Solid interpersonal skills and ability to clearly communicate in person and on the phone. Team player self starter with the ability to work independently Effective time management skills to handle the diverse and challenging position Proven ability to successfully negotiate and resolve disputes with customers. Oracle systems experience highly preferred Immediate Joiner & 30 Days notice Only. Proficient in MS Office applications, especially in MS Excel Very Good Written and Verbal Interpersonal skills B2B Collections & International Voice experience is mandatory. Perks and benefits:- 5 Days Working Fixed Off Paid Off Free Cabs Medical Facilities Yearly Bonus Call HR Arpita TO Schedule Your Interview @ 9257030238 Drop your Resume:- arpita@virtueplacement.com Note Applications SENT TO ANY Other Email Address WILL NOT BE Entertained.

Title: Manager OTC City: Chennai Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the clien t Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as require Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Build people capability to ensure superior customer service levels of the existing account/client Develop Capability within service line and products as per account requirements Lead capability development initiatives to drive client specific certifications Co-create capability enhancement programs with client for front line staff and supervisory level Work with the Training and HR team to build and review training calendar Ensure customer-dedicated (as a result of change in process/tool), guaranteed trainings are conducted for the employees in the areas of skill development, soft skill and leadership training Ensure team KPIs are assigned & delivered with timeliness & accuracy keeping the end results in mind Partner with HR and Training teams to build training programs for front line staff/engineers and the supervisory level Focus on helping people develop their careers in order to retain people in the account and reduce turnover Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client leadership to communicate and update progress against account plan, project delivery etc. Connect with senior leadership monthly on updating on the progress on a particular account Conduct monthly client connects to get feedback from client on the services provided as well as update the clients on the progress on the account Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Participate in monthly review meetings with WIPRO leadership updating them on the status and progress of each account Work with quality team to ensure the current business is as per the delivery standards of the contract Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed, future planning in case of ramp ups etc. Provide timely assistance in case of an escalation and support resolution of escalations/ issues Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal SL Leadership Monthly Interaction & Reporting, Strategy and governance WFM Manpower planning, shift planning as per workload etc. Delivery Lead Cadence around margins and revenues Quality Quality assurance and contract compliance, Process improvements Transition Team Handover process Business Finance Revenue/ OB booking, business planning, etc. RMAC Risk compliance HR Hiring and employee engagement and retention etc. IT Systems and platforms Talent Transformation Team, Competency Group Plan and support delivery of Technical Trainings, knowledge sharing External Clients/ Customers Client connect to give updates and get feedback on the process. Fix any deviations Display Lists the competencies required to perform this role effectively: Functional Competencies/ Skill Domain/Industry Knowledge - Awareness and knowledge of broad economic, demographic, technological and global trends in the ITES/BPO industry - Expert Technical Knowledge - Knowledge of operational processes, quality certifications etc. in a BPO/ITES setup- Expert Project Management - Knowledge of project management and hands on experience in Agile methodology - Expert Competency Levels Foundation Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well. Expert Applies the competency in all situations and is serves as a guide to others as well. Master Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization. Behavioral Competencies Project Management Skills Analytical Skills Execution Excellence Managing Complexity Handling Pressure Client centricity Passion for results Nurturing people Stakeholder Management Deliver No. Performance Parameter Measure 1.Process & Performance Zero non-conformance on timelines with respect to the client/ stakeholder requirements Green card %Metrics met %deviations 2.Client Management CSAT Zero escalations on delivery Resolution of escalations Zero non-conformance on security or compliance requirements 3. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity. Apply now.

Friday Walk-in Interview (7th Mar 25) Collections Process (Only Graduates) Exp-2+ Yrs (5 LPA) Exp- 3+ Yrs (6.5 LPA) Shifts- Rotational shift & week off Loc- Ggn || UAN Check Nancy-8586914964 Nancy.imaginators7@gmail.com Required Candidate profile Skills- B2B/B2C Collection, OTC, Third party collection etc

Hiring for B2B Collections Role Skills - Collections, B2b collections, Bpo voice Min 3 Years of Exp Salary up to 6.5 LPA Loc - Gurugaon ( Walk-in Drive on 7th March, Friday ) Contact 8929448461 ( Harjas ) Email - harjasimaginators@gmail.com

Senior Specialist - Accounts Receivable (German Language Proficiency B1/B2 Level) Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk. What we offer: Maersk offers a supportive environment to develop your skills, to collaborate with world professionals who literally move the world, every day. You will gain access to world learning programmes to accelerate your career goals. You will find yourself welcome in our diverse and inclusive culture, where you are valued for who you are and rewarded for what you bring. Role and Responsibilities: This role requires German language Proficiency with strong OTC expertise to perform Accounting Operations includes operations involved in overseeing the day-to-day financial transactions with accuracy, showcase strong communication with clients and in compliance with regulations, accounting principles and standards. Deep understanding of OTC Collections, Dispute resolution, Payment allocations, Master Data Management, Credi Term Management & associated activities. Also covers accounts payable / accounts receivable, billing & invoicing roles. A colleague at this level works independently within defined boundaries and guidelines in a specific area with minimal supervision and support on more complex tasks. Support team and Supervisor closely to meet the KPI goals. Must have Team player attitude to groom the team skills and adapt to organisational changes. Knowledge is required for the application of practical methods and techniques, work procedures and processes. Solutioning is through a choice between known alternatives, within the area of expertise and the leader will evaluate the appropriateness and effectiveness of the solution. Education, Experience & Shift Timings : BCOM/MCOM/MBA- Finance Proficiency in German Language is a must (B1/B2 Level) Excellent communication and negotiation, Customer interaction skills. 6+ years of FNA experience, preferably in OTC (Order to Cash-Collections) Shift timings: 12:00 pm to 9:00pm

Description - External Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of [Process Associate], [Customer Service - Collections]! We are looking for professionals with Collections Skills who have worked preferably in collections management and have a good understanding of upstream and downstream of Collections Responsibilities Should be able to work in blended environment where able to cater both Inbound and Outbound calls. Should be able to effectively communicate while providing quality customer service as well as actively pursue knowledge of skills and tools to be used in all servicing efforts. Handle up to 1-179 days (early stage and late stage both) past delinquent account. Primary responsibility is to ensure that the account becomes current & provide solution to keep it current for long term. Also ensuring to identify distressed customers who cannot pay their bills and give them a short term or a long-term solution such as Hardship or a long-term arrangement. Provide payment plans basis customer requirement. Strong analytical and accounting skills Focus on team goals and successes, not just individual goals and successes. Willingness to take additional training as suggested by management. Qualifications we seek in you! Minimum Qualifications / Skills Graduate or equivalent Should possess excellent spoken & written communication skills Must have excellent soft skills to create a good customer experience Should have sound computer knowledge Needs to be good at multitasking Preferred Qualifications/ Skills Prior collections management experience Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook . Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.