42 Ota Jobs - Page 2

The primary responsibility is to drive sales and promote our hotel accounts to B2B travel agencies. The ideal candidate should possess a strong B2B agent network & a proven track record in marketing & business development within outbound hotel chain Required Candidate profile Bachelor's degree MBA 6+yrs in B2B sales within hospitality Proven sales track record strong relationships with travel agencies excellent negotiation communication & analytical skills Niki-7205318188

Role: Team Lead BPO Operations (GDS / Travel ) Location : Bangalore Must have (GDS / Travel / OTA ) Job Description: Manage team of 15 20 Team Members Managing Team Performance Productivity // Quality // Shrinkage // Attrition Coaching new team members Review processes and come up with recommendation which can help to improve overall performance / CSAT Identify TNI and bridge process gaps Weekly monitoring and coaching to team members Floor support and handling escalations Manage and achieve IC targets Maintain AHT levels as per the given targets for different tenure bucket Basic knowledge of computers and MS excel we need International Process handling exp Experience in handling a team and ability to manage team members and subordinates - Preferred Strong supervisory skills Excellent written and verbal communication skills in English Organized and Methodical Flexible for 24*7 environment 5 days working Work From Office IGT is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to fostering a diverse and inclusive workplace

We're looking for a sales manager for our Airbnb marketing company. We've about 200 Airbnbs all over the country, with much of them in Gurgaon, Himachal, Uttarakhand and Kerala. We're looking for somebody who can sell our stays and packages to our customers. Role & responsibilities 1. Handling sales and marketing for our Airbnbs across India. 2. Managing my team which creates listings on Google, Airbnb, Booking.com, and other OTAs. 3. Growing our reach on social media, especially Instagram. 4. Managing photographers and videographers. Preferred candidate profile We're looking for somebody who is extremely committed to the job. We're looking for somebody who doesn't work according to the clock, and can help us grow our business ten fold. Perks and benefits The pay will be around Rs. 4,80,000 per annum plus incentives, but it's flexible and depends on the candidate.

Position : AM Quality Location : Pune, Viman Nagar 24*7, Onsite OTA OR AIRLINES OPERATIONS J OB PURPOSE: The Quality Manager oversees and manages the full quality control cycle, designs quality management system, develops sustainable improvements in operations, provides recommendations for process development, and leads standardization and documentation of team processes and procedures required by IGT to further drive reliability and consistency of operations procedures and protocols. PRINCIPLE ACCOUNTABILITIES: Oversees and manages the Quality Control teamManage the Continuous Improvement of the Quality Control TeamSupport activities include assessment activities related to the Quality Program, identification of risks and recommendations, draft QA documentation and conduct in depth quality assurance reviewsLead/participate in maintenance of standard processes and new process releases and provide coaching for institutionalizing themConduct Root Cause Analysis for problem contracts Perform as a "Recovery Resource" on problem contractsAvailable to be leveraged as a resource (if available capacity) for Project/Program Management mobilizationDevelop and mentor people, act as a career counselor and create a high performing organization (foster relationships, resolve conflicts, etc.)Manage and participate in special projects as requested by Leadership Manage Quality Assurance pool including certifications, re-certifications and the assignment processDevelop requirements for Quality Assurance capability development and the maintenance of Quality Assurance skills and expertiseDriving reporting and analytics requirements for Quality Assurance managementFacilitate and administer Quality Assurance performance/recognition feedbackParticipate in program development and continuous improvement initiatives Assist Project Management in process metrics definition/collection and maintenance and bringing in statistical analysis techniques for increasing predictability of the development process Contribute and participate productivity improvement initiativesProvide clear governance on quality tasks relative to insights generation and innovation Ensure quality measures align with program outputs or SLAsEnsures the implementation of regular coaching sessions with team members, recognizing strengths and develop action plans to address areas for improvement Create developmental road maps for Quality personnel Proactively Communicate relevant observations or findings with all stakeholders Establish standardization and documentation of team processes and procedures. EDUCATIONAL QUALIFICATIONS & EXPERIENCE : Bachelor's Degree holder, but also open to undergraduates with strong related experience Needs to have 3 5 years of experience as AM Quality Must have at least 10 years overall experience and 5 years solid leadership experience Can identify and assess complex problems for area of responsibility. Creates solutions in situations in which analysis requires an in-depth evaluation of variable factors. Requires adherence to strategic direction set by senior management when establishing near-term goals Must have extensive work experience in QA Can interact with senior management at a client and/or within IGT, involving matters that may require acceptance of an alternate approach. Project management experience is a plus. FUNCTIONAL COMPETENCIES Leadership and Managerial Abilities Analytical and Methodical Abilities Problem Solving Ability Customer Management Coordination / Team Work Business and Commercial Acumen Building and Nurturing Partnerships BEHAVIORAL COMPETENCIES Achieve Results Service & Delight your customers Collaborate and Partner with others Engage, Inspire and Develop People Nurture Innovation & Lead Change Think Like an Entrepreneur SKILLS, OTHER ABILITIES : Excellent people and team management skills Excellent analytical and problem-solving skills Excellent oral and written communication skills Initiative, independent, and customer focused Focused towards compliance with clients policies and procedures Excellent in managing workflows and forecasting and mitigating risks Excellent in operational excellence Lead and coach the Team Leads and Assistant Managers on process knowledge and team management Excellent in handling customer escalations Experience in International BPO Should know about the key Quality concepts, methodology High Statistical & Analytical Skills Should have demonstrated ability to take decisions in high risk environment Should be able to Manage client interaction Knowledge of GDS/CRS (Reservations/ Ticketing/ Fares) Exposure on ISO 9001, 27000 implementation & audits preferred Lean certification & ISO lead auditor certification is preferred PERSONAL CHARACTERISTICS & BEHAVIOURS Organized and Methodical Ability to Multi Task Ability to train and mentor Flexible and adaptive to work schedules No criminal records No active violations and/or disciplinary memos Has positive behaviour and background High level of integrity, judgment, accountability, and follow-through It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Position: Assistant Manager OTA Operations Location: Pune Employment type: Permanent Job type: Full time Onsite Profile Summary: IGT Solutions is looking for aAssistant Manager business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the BPO operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadership. Primary Job Responsibilities: Liaison between Client and the company to build and maintain smooth operations delivery and expanding relationship with the client Manage all resources and operations on daily basis to ensure timeliness adherence to SLAs to the mutual satisfaction of the client and the company Responsible for opportunity identification Devise solutions and strategies for improving performance & critical metrics like AHT/CSAT/Quality Manage attrition and facilitate a people friendly environment Setting Targets for Performance for all levels (Assistant Managers, Team Leaders, Quality & Agents level) Designing and presenting all Performance Reviews to the client and the company Leadership Team Responsible for profitability of the project Responsible for organizing various processes related site calibrations to ensure stability and clarity on product among all/other sites Performance management of team members Fostering a business-oriented relationship through regular interactions and ongoing communication Providing frequent status reports on team performance including plans for improvement Ensuring people development and profit enhancement Provide statistical performance trends and plans of execution to maintain strong areas and build on opportunities Track and evaluate performance to identify gaps and implement corrective action when required Education and Essential Experience: Analytical aptitude, eye to detail and problem solving attitude Proven ability to build, manage and foster a team-oriented environment Have an ability to understand Staffing adherence and Schedule Adherence Proven ability to work creatively and analytically in a problem-solving environment Desire to work in service/Sales environment Excellent communication (written and verbal) and interpersonal skills Excellent leadership and management skills Client engagement and interface exposure a must Exposure to P&L management an added advantage Min. 2 Yrs. of experience in managerial role Personal Style Enablers: Ability to motivate and inspire teams Innovative and able to foresee market conditions Excellent people manager, open to direction and a collaborative work style and commitment to get the job done Persuasive with details and facts Confident, flexible with the ability to work in a fast paced and changing environment Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise. Extrovert with a blend of sales mind set It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds. Role & responsibilities Preferred candidate profile Perks and benefits

For more details on the JD kindly logon to the URL Link below: https://www.swathisolutions.com/careers/job?jid=402 Required Candidate profile For more details on the Candidate Profile kindly logon to the URL Link below: https://www.swathisolutions.com/careers/job?jid=402

Position: Assistant Manager - Airlines Exp Location: Gurgaon Employment Type: Permanent Job Type: Full-time Profile Summary: IGT Solutions is seeking an Assistant Manager Airlines to oversee business operations in a Contact Centre environment . This role requires strategic and tactical leadership to ensure smooth BPO operations, high customer satisfaction, and operational excellence . The ideal candidate will be responsible for performance management, process optimization, and stakeholder collaboration to drive business success. Key Responsibilities: Operational & Performance Management: Act as a liaison between the client and company to ensure smooth operational delivery. Manage resources and operations to ensure timely adherence to SLAs and client satisfaction. Identify opportunities for process optimization and automation . Implement strategies to improve key performance metrics (AHT, CSAT, Quality). Manage attrition and foster a people-friendly environment . Set and monitor performance targets for Assistant Managers, Team Leaders, and Agents. Client & Stakeholder Management: Develop and maintain strong client relationships through regular interactions and business reviews . Organize and manage site calibrations to ensure operational clarity and alignment across teams. Prepare and present performance reviews to clients and internal leadership teams. Leadership & Team Development: Manage, mentor, and coach Assistant Managers and Team Leaders to enhance leadership skills. Conduct 1:1 coaching, training, and career development sessions for the team. Implement recognition programs and engagement strategies to drive motivation and performance. Ensure continuous employee development and a high-performance culture . Business & Financial Management: Monitor profitability and cost efficiency , ensuring budget adherence . Analyze performance trends and implement strategies to maintain and enhance strong areas. Ensure P&L management and cost-effective resource utilization . Required Skills & Qualifications: Experience: Minimum 2 years in a managerial role , preferably in BPO or Contact Center operations . Analytical & Problem-Solving: Strong ability to interpret data, analyze trends, and implement process improvements . Leadership: Proven experience in team development and performance management . Client Engagement: Strong stakeholder management with a customer-centric approach . Process Improvement: Expertise in identifying and implementing operational efficiencies . Communication: Excellent verbal and written communication skills. P&L Management: Experience in budgeting and cost control (preferred). Personal Attributes: Motivational Leader: Ability to inspire and lead teams effectively . Innovative & Strategic Thinker: Ability to anticipate market conditions and drive innovation . Resilient & Agile: Comfortable in a fast-paced, evolving business environment . Integrity & Accountability: Commitment to ethical leadership and responsibility . Sales-Oriented Mindset: A blend of sales and operational efficiency for business success. Equal Employment Opportunity: We are committed to diversity, inclusion, and equal employment opportunities . All employment decisions are based on qualifications, merit, and business needs , ensuring a bias-free and inclusive work environment .. If Interested kindly share your cv at sonam.singh1@igtsolutions.com

Key Responsibilities: Provide exceptional traveler care and customer service to Yatra corporate clients Accurately complete end to end travel requirements both international and domestic travel arrangements for hotel requests for Business Travel clients Incumbent should have good knowledge of domestic as well as international critical itineraries (Geographical Knowledge is mandatory) Open to work in flexible shift environment, roster off, weekend working, public holidays and festivals Co-ordinate with multiple departments to ensure quick resolution for the customer to adhere SLA Handle calls & emails simultaneously in order to deliver a smooth customer experience Focus on Customer Satisfaction and ensure works on the KPIs/Scorecard as defined under the Performance measurement process Expect to work on financials (card reconciliation). Ensure latest updated policies, procedures, desk Instructions are read & complied Excellent Customer service and communication skills (Both Written and Verbal) Deliver expectations against individual and shared team key performance indicators Comply with all legal and industry standards. Embrace the role of providing a superior consultative value to clients versus just being an order taker Ensure each PNR contains the standard documentation and documentation for any exceptions handled during the reservation process. Ready to go to Implant locations and work from there Qualification & Skills: Experience & Skills:Graduate. Diploma / Degree in travel & tourism would be added advantage 2-3 years relevant experience in “TRAVEL” Doman Build excellent business relationship with customer groups, peers and seniors Should be team player and manage show alone if required Knowledge of corporate travel economics and travel technology/tools will be an added advantage. GDS experience is mandatory, Galileo & Amadeus Attention to Detail: Recording Customer and Financial accountability with accuracy Communication: ability to present information to varied individuals or groups at all levels

Key Responsibilities: Process and issue flight tickets, manage PNRs, and make booking modifications. Handle ticket cancellations, reissues, and refund requests promptly. Advise clients on fare rules, travel routes, and booking options. Assist with group bookings and corporate travel arrangements. Resolve ticketing-related issues and ensure customer satisfaction. Maintain up-to-date knowledge of airline policies, schedules, and fares. Qualifications: Proven experience in ticketing and reservations (GDS knowledge required). Strong understanding of airline fare rules and ticketing processes. Proficiency in GDS systems (e.g., Amadeus, Sabre, Galileo). Excellent communication skills and attention to detail. Ability to work under pressure and handle multiple tasks. Perks and benefits: Best as per company standards and candidate's eligibility

Key Responsibilities: Process and issue flight tickets, manage PNRs, and make booking modifications. Handle ticket cancellations, reissues, and refund requests promptly. Advise clients on fare rules, travel routes, and booking options. Assist with group bookings and corporate travel arrangements. Resolve ticketing-related issues and ensure customer satisfaction. Maintain up-to-date knowledge of airline policies, schedules, and fares. Qualifications: Excellent communication skills and attention to detail. Ability to work under pressure and handle multiple tasks. Proven experience in ticketing and reservations (GDS knowledge required). Strong understanding of airline fare rules and ticketing processes. Proficiency in GDS systems (e.g., Amadeus, Sabre, Galileo). Freshers can also apply. Perks and benefits: Best as per company standards and candidate's eligibility Share your CV at- hr.backoffice@satgurutravel.com / 7728890327

Job Details- Work Location: Vimannagar, Pune Work Mode: Hybrid (2 days in office a week, 5 days Working, Sat-Sun Off) Note: Only looking for candidates who have Product Manager role experience in the Airline/Travel domain along with NDC, GDS. Candidates must have 2 to 3 years of working experience as a Product Manager (on paper). Preferred candidate profile 5+ years of well-rounded travel industry experience (with a focus on LCC and FSC carriers, websites and APIs) Strategic thinker with critical decision-making skills Output and delivery driven; experience working under pressure in a fast-paced role with significant context-switching Strong technical skills Exceptional organizational and project management skills Exceptional communication and customer-first attitude Entrepreneurial at heart with a focus on culture-building Proactive leader with strong business acumen Passion for problem-solving and root-cause analysis Experience managing resources with an inherent desire to help develop leaders The ability to dig in deep. Ability to find the balance between user needs and business goals while questioning and validating assumptions along the way Call: Sam- 7982371791 Email: Sam@hiresquad.in

Role & responsibilities Software Defined vehicle (SDV) Architect and technology consultants in new mobility business models enabled by Software Defined vehicle (SDV) domains. Technical Skills- Embedded, OS (Linux, QNX), C++, Classic and Adaptive Autosar Domain Skills- Automotive Embedded systems in ADAS, OTA, Digital cockpit, Connected car Nice to have skills - Service Oriented Architecture (SOA), Functional Safety & Cybersecurity, CAN/LIN/Ethernet, Microsoft Azure IoT, AWS IoT Preferred candidate profile Architect and technology consultant in new mobility business models enabled by SDV domains Technology consultant who has expertise in SDV, IoT, C++, DevOps and CI/CD Experience with communication protocols such as CAN, SOME/IP, Ethernet. Knowledge of Functional Safety standards (ISO26262) and ASPICE guidelines. Knowledge on Adaptive Autosar, SOA (service Oriented Architecture) Experience with Virtualization tools. Responsible to develop and present the innovative ideas in SDV area. Responsible to actively involve and mentor the CoE teams and project teams. Responsible to understand and devise the solutions in SDV area for the customers and guide them with the technology transformation. Responsible to present and build the partnership with clients such as OEMs, Tier-1s Excellent in communication & presentation. Strong analytical and problem-solving skills. Perks and benefits

Embedded C, Hardware and Software Design & Development. OTA software, GPRS, TCP/IP, MQTT & 485/232 communication Designing, developing, coding, testing and debugging system software Hardware.

Embedded C, Hardware and Software Design & Development. OTA software, GPRS, TCPIP, MQTT & 485/232 communication Designing, developing, coding, testing and debugging system software Hardware. Exp- 5-7 yrs| Sal-10-12 LPA Call/Share CV@ 8222829911/29

Required Experience and Skills University degree in computer science or a comparable course of study. At least 3 years of practical software development experience. Very good coding skills in Modern C++, including good API design, object-oriented and functional programming, as well as component-level software architecture and unit testing. Very good proficiency: multi-platform development, state-machines, event driven programming, remote procedure calls, hands on knowledge with Linux stack Very good knowledge with: CMake, compiler toolchains (gcc, clang), C++ qualtiy assurance, Yocto, Git Self-driven and able to work independently as member of a Scrum team. Business-fluent English is required, German would be an advantage. Keywords Automotive Infotainment Over the air updates C++ SW development CI/CD yocto / Linux

About the Role: We are looking for a Senior Flutter Developer with strong experience in native Android and iOS development to join our growing team working on cutting-edge IoT products. You'll lead the development of high-performance cross-platform mobile applications that interact seamlessly with hardware devices using Bluetooth, Wi-Fi, and other IoT communication protocols. What You'll Do: Architect and develop mobile apps using Flutter for Android and iOS platforms. Integrate native modules (Kotlin/Java for Android, Swift/Objective-C for iOS) when needed. Work closely with hardware and backend teams to build seamless user experiences for IoT devices. Optimize app performance, responsiveness, and connectivity (BLE, Wi-Fi, etc.). Handle OTA updates, device provisioning, scheduling, and notification systems. Lead code reviews, mentor junior developers, and contribute to tech decisions. Requirements: 4+ years of professional experience in mobile app development. 2+ years of hands-on Flutter experience (production apps preferred). Strong understanding of native Android (Kotlin/Java) and iOS (Swift/Obj-C). Experience with Bluetooth (BLE), sockets, or Wi-Fi communication in IoT projects. Familiarity with state management (Bloc, Provider, Riverpod, etc.). Good understanding of app lifecycle, background services, and platform channels. Experience integrating with REST APIs, Firebase, or MQTT brokers. Bonus Skills: Experience with embedded systems or hardware testing. Familiarity with secure BLE pairing, OTA updates, or low-level protocol debugging. Contributions to open-source Flutter plugins or SDKs. Knowledge of Flutter web or desktop. What We Offer: Opportunity to work on real-world IoT products used globally. Collaborative team with experts in hardware, design, and software. Competitive salary and performance-based growth. Flexible working hours. A chance to innovate at the intersection of software and hardware.

Software Architect Online Travel Agency (OTA) Portal , ideally with 10+ years of experience, preferably from a top OTA in India or among the top 25 globally: Job Title: Software Architect – OTA Portal (Online Travel Agency) Location: [Insert Location] Experience: 10+ Years in Software Development (preferably with a top OTA) Employment Type: Full-time About the Role: We are seeking a seasoned Software Architect with extensive experience in developing and scaling Online Travel Agency (OTA) platforms. The ideal candidate has worked with a leading OTA—either in India’s top 10 or globally among the top 25—and has hands-on experience in architecting and developing core travel modules such as air ticketing, train booking, car rentals, hotel reservations, and holiday packages . Key Responsibilities: Lead the architecture and design of a scalable, secure, and high-performance OTA platform. Drive the development of modules including but not limited to: Air ticketing (GDS/API integrations, dynamic pricing, PNR handling) Train ticketing (IRCTC or international equivalents) Hotel booking (aggregator APIs, inventory management, rate parity) Car booking (rental APIs, location-based services) Holiday packages (custom bundling, itinerary management, CMS tools) Define the technical roadmap and oversee the complete SDLC (Software Development Lifecycle). Work closely with Product, UI/UX, DevOps, and QA teams to ensure seamless delivery. Ensure platform is mobile-first, API-driven, and cloud-native. Optimize for scalability, performance, and reliability using modern architectural patterns (Microservices, Event-driven, Serverless, etc.). Evaluate and integrate third-party APIs, travel consolidators, and payment gateways. Mentor development teams and establish best coding and design practices. Required Qualifications: 10+ years of hands-on software development experience, with at least 3–5 years in a technical leadership or architectural role. Proven experience working with or building OTA platforms (preferably with top OTAs like MakeMyTrip, Yatra, Cleartrip, Booking.com, Expedia, Agoda, etc.) Expertise in one or more modern programming languages: Java, Node.js, Python, or .NET. Strong understanding of travel technology ecosystems including GDS (Amadeus, Sabre, Travelport), Hotel Aggregators (Booking.com, Expedia, Agoda, etc.) Deep knowledge of system integration, data flow design, and multi-vendor API management. Experience with cloud platforms such as AWS, Azure, or GCP. Strong command of architecture design principles, security, scalability, and performance optimization. Preferred Attributes: Experience in mobile-first product development (Android/iOS APIs for booking) Exposure to international travel compliance, currency conversion, localization, and tax systems. Knowledge of machine learning or AI tools used in dynamic pricing or personalization is a plus.