L2 Subject Matter Export - OSS Support Maimsd Technology

3.0 - 5.0 years

8 - 14 Lacs

Chennai

Work from Office

Notice Period : 15 Days - Immedidate - Minimum 5+ years of experience in Multi-Vendor NMS systems (Nokia Netact, NFM-P&T, Alcatel 5620, 5620 SAM MD, CISCO IOT Service Manager, Ciena NCS/Site Manager, Fortinet FW Manager, Huawei-U2000, Samsung-USM/CMS and Ericsson-ENM) administration in a large-scale environment. - Troubleshoot and resolve infrastructure & application issues. - Proficiency and certification in Linux administration and troubleshooting. - Strong understanding of Incident Management, Change Management and Problem Management processes. - Perform Application Health Check to ensure high availability and performance. - Good Knowledge on Open shift, Kubernetes, Containers, VMWare, Storages, Databases. - Hands-on experience with scripting (Python, Bash, PowerShell) for automation - Key skills on Network Security, TCP/IP, Network Troubleshooting, Security Best Practices, System Updates are relevant. - Strong analytical and problem-solving skills with attention to detail. - Strong understanding of networking protocols, IoT technologies and security concepts. - Certifications are often preferred. - Joining the bridges and actively troubleshooting the issue. If required engaging required vendors to resolve the issue. - Collaborate with cross-functional teams to enhance observability and monitoring solutions. - Monitoring and Managing Backups of the application for recovery. - Actively involved in ORCA for new projects with/without additional scope. - Manage user roles, access controls, and ensure best practices. - Implementing recommended Technical Support Notes by Nokia Care. - Updating incidents regularly with recent updates. - Handling Shift tasks (Incident Management, OSS Monitoring, Mail Acknowledgement) - Excellent communication skills in English (written and verbal)

Posted 2 months ago

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