Technical Support Expert OneClick Technologies LLC

1.0 - 5.0 years

0 - 0 Lacs

karnataka

On-site

At OneClick Technologies LLC, we specialize in developing tailored solutions for home users and micro businesses in North America region. We take the time to understand our clients" unique requirements and provide expert guidance and support throughout the entire process. Our mission is to help our clients achieve their business goals by staying up-to-date with the latest industry trends and technologies, and providing innovative solutions that help them stay ahead of the curve. This is a full-time remote role for a Technical Support Specialist. As a Technical Support Specialist at OneClick Technologies LLC, you will be responsible for providing technical support to clients, troubleshooting and resolving technical issues, ensuring customer satisfaction, and maintaining accurate records of support interactions. Additionally, you will collaborate with internal teams to identify and implement improvements to enhance the overall customer support experience. The ideal candidate for this role should possess the following qualifications: - Technical Support and Troubleshooting skills - 1-2 years of relevant experience - Experience in resolving issues with Windows OS, Mac OS & Chrome OS - Customer Support and Customer Satisfaction abilities - Networking Certification - Experience in handling tasks related to OS re-installation and Peripheral devices setup - Fluent English communication skills as our clients are based out of North America - Upselling skills - Excellent verbal and written communication skills - Ability to work independently and remotely - Attention to detail and strong organizational skills - Mandatory experience in IT or technical support - A Bachelor's degree in a relevant field is a plus The salary range for this position is 3.6 - 5.00 LPA. If you are passionate about providing technical support, troubleshooting technical issues, and ensuring customer satisfaction, we encourage you to apply for this exciting opportunity with OneClick Technologies LLC.,

Posted 2 days ago

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Laptop & Desktop Service Engineer Ralco Synergy

3.0 - 5.0 years

4 - 5 Lacs

bengaluru

Work from Office

Role & responsibilities Diagnose, troubleshoot ,and repair hardware issues in laptops, desktops, Laptop QC and peripherals. Install, configure, and upgrade operating systems (Windows, Linux, macOS) and software applications. Perform preventive maintenance and regular health checks on systems. Handle system formatting, OS reinstallation, driver updates, and patch management. Replace and service hardware components (RAM, HDD/SSD, motherboard, display, keyboards, power supply, etc.). Manage antivirus installation, updates, and malware removal. Provide on-site and remote support to end users for technical issues. Maintain inventory of spare parts, tools, and service records. Coordinate with vendors/service centers for warranty claims and escalated repairs. Ensure timely resolution of service calls and meet SLA requirements. Requirements: Diploma / Bachelors degree in Computer Science, IT, Electronics, or related field. Proven experience (3 years) in laptop and desktop hardware servicing. Strong knowledge of computer hardware, operating systems, and troubleshooting techniques. Familiarity with BIOS/UEFI, drivers, networking basics, and data backup/recovery. Experience with brands like HP, Dell, Lenovo, Apple, etc. (preferred). Good communication skills and ability to interact with end users. Skills Required: Hardware troubleshooting (motherboard, RAM, HDD/SSD, PSU, etc.). Software installation & OS troubleshooting. Knowledge of LAN/WAN, IP configuration, and networking basics. Time management and problem-solving skills. Customer-oriented with a focus on service quality.

Posted 1 week ago

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