OS Patching Engineer

About UKG:
UKG is a leading provider of HR, payroll, and workforce management solutions for all people. We are committed to empowering organizations with innovative technology and exceptional service.Role Description:UKG is seeking a highly skilled and motivated Cloud Infrastructure Engineer to join our experienced team responsible for the critical function of OS patching. This role requires a strong hands-on approach and a deep understanding of OS patching methodologies and best practices.As a Cloud Infrastructure Engineer, you will be responsible for the administration and support of our backup infrastructure and environments within our 24x7 Cloud and Hosted Operations Center. You will play a key role in developing and deploying efficient solutions to optimize the performance and security of UKG's Cloud & Hosted environment.

Responsibilities:

• OS Patching Management:o Deploy and manage OS patching solutions using tools like Tanium or equivalent.o Troubleshoot and resolve OS patching issues, conducting Root Cause Analysis (RCA) to prevent recurrence.o Maintain a consistently high success rate for OS patching, providing weekly trending reports and ensuring stable success percentiles.o Manage escalations related to the OS environment.

• Infrastructure Support:o Administer and support backup infrastructure.o Deploy, support, and test Disaster Recovery strategies across multiple data center replications.o Provide in-depth support for Windows Server environments.o Leverage strong knowledge of VMware for infrastructure management.

• Operational Excellence:o Review daily status reports and address any issues within the environments.o Implement processes to standardize IT practices, procedures, capacity planning, and risk mitigation.o Provide accurate monthly forecast planning.o Collaborate with Technical Operations and other teams to coordinate and resolve issues.o Fine-tune configurations through collaboration with various technical infrastructure teams.• Security & Compliance:o Present security audits and manage security controls related to OS patching.

Qualifications:• Bachelors degree in Computer Science or a related field.• Minimum of 7 years of experience in a medium to large IT environment.• Excellent communication skills, both written and verbal.• Experience working within a multi-location team environment.• Proficient in deploying and managing OS patching tools like Tanium or equivalent.• Strong troubleshooting skills with a focus on preventing recurring issues.• Solid understanding of VMware virtualization technologies.• Extensive knowledge of Windows Server operating systems and OS patching methodologies.• Experience in deploying, supporting, and testing Disaster Recovery solutions.• Ability to manage escalations and prioritize tasks effectively.• Experience in presenting security audits and managing security controls.• Proven ability to collaborate effectively with cross-functional teams.