OrthoFX

Customer Support Associative OrthoFX is the first all-in-one aligner solution preferred by doctors. We transform practices and patient lives through our innovation, technology, and value-added services so that doctor’s focus is only on delivering the best patient care. Designed using our patented, highly advanced polymers, our aligners deliver continuous optimal forces throughout the duration of the treatment. Backed by efficient treatment planning, advanced 3D controls, and AI-enabled remote monitoring, we have significantly helped our customers improve treatment predictability with low refinement rates, saving their practice time, cost and inconveniences. OrthoFX is the turnkey solution partner for every practice needs. We offer access to tools and tailored support services that practices need to succeed and maximize their profitability, eliminating inefficiencies in handling multiple vendors. The Company’s high-touch, tailored sales optimization platform drives revenue and profit growth with a focus on the rapidly expanding multi-location Orthodontist provide market. To date, the Company has partnered with over 1,850 locations — setting the stage for growth and visibility into an expanding market opportunity. OrthoFX has been featured in multiple publications being noted as one of “Silicon Valley’s Best Tech Start￾Ups of 2021 [and 2022]” and mentions as a “Disruptive Innovator” in the clear aligner industry. Position Summary: As a Customer Support Representative, you will be a crucial part of our Customer success Team. Your success will be driven by your genuine passion for helping customers and your willingness to learn and grow. Key Responsibilities: • Handle customer inquiries via email ,phone and chat, giving prompt answers to customer questions. • Provide knowledgeable help to customers and go the extra mile in providing the correct details to customer queries. • Resolve customer queries to adequate resolution within the agreed Service Level Agreement (SLA) deadlines • Collaborate with internal stakeholders such as the Sales Team and product team for faster resolutions. • Identify and escalate customer requests to managers when there’s a complex issue. • Resolve incoming queries from Sales team to enable a sale. • Reaching out doctors, staff, and other dental practice stakeholders to provide updates, and retrieve information for patient record management. Qualifications: ➢ Graduation in any discipline. ➢ Excellent communication skills (written, verbal, and interpersonal). ➢ 2 years of International Voice process experience mandatory. ➢ Sound problem-solving skills to find the root cause of customer issues. ➢ Support executive experience with US-based companies preferred. ➢ Superior documentation expertise. ➢ Strong listening skills and confident phone presence. ➢ Reliable and detail-oriented work ethic. We Offer: ➢ Comprehensive training and support for your job and career growth. ➢ Opportunity to expand industry knowledge. ➢ A fun, supportive, and high-performing culture. ➢ Advancement opportunities in Revenue Operations, including Sales, Marketing, and Customer Service. Job Location: Kochi Working Hours : US Shift

Company Description OrthoFX is the first all-in-one aligner solution preferred by doctors. We transform practices and patient lives through our innovation, technology, and value-added services so that doctor’s focus is only on delivering the best patient care. Designed using our patented, highly advanced polymers, our aligners deliver continuous optimal forces throughout the duration of the treatment. Backed by efficient treatment planning, advanced 3D controls, and AI-enabled remote monitoring, we have significantly helped our customers improve treatment predictability with low refinement rates, saving their practice time, cost and inconveniences. OrthoFX is the turnkey solution partner for every practice needs. We offer access to tools and tailored support services that practices need to succeed and maximize their profitability, eliminating inefficiencies in handling multiple vendors. The Company’s high-touch, tailored sales optimization platform drives revenue and profit growth with a focus on the rapidly expanding multi-location Orthodontist provide market. To date, the Company has partnered with over 1,850 locations — setting the stage for growth and visibility into an expanding market opportunity. OrthoFX has been featured in multiple publications being noted as one of “Silicon Valley’s Best Tech Start-Ups of 2021 [and 2022]” and mentions as a “Disruptive Innovator” in the clear aligner industry. Position Summary: As a Senior Software Engineer specializing in Angular, you will play a critical role in designing, developing, and maintaining high-quality web applications. You will lead technical initiatives, mentor junior engineers, and work closely with cross-functional teams to deliver projects that meet business objectives and provide exceptional user experiences. This role requires extensive experience in Angular and front-end development, strong leadership skills, and a passion for building scalable and robust web applications. Key Responsibilities: Front-End Development: • Lead the design, development, and maintenance of web applications using Angular and related technologies. • Implement responsive and user-friendly interfaces that meet design specifications and business requirements. • Write clean, maintainable, and efficient code following best practices and coding standards. Technical Leadership: • Provide technical leadership and mentorship to junior and mid-level engineers. • Conduct code reviews, ensuring adherence to best practices and high code quality. • Drive the adoption of new technologies, tools, and methodologies to enhance the development process. Collaboration and Communication : • Work closely with product managers, UX/UI designers, and back-end developers to ensure seamless integration of front-end and back-end functionalities. • Communicate effectively with team members and stakeholders to ensure alignment on project goals and timelines. • Contribute to architectural decisions and provide input on strategic technical direction. Testing and Debugging: • Develop and execute comprehensive testing strategies, including unit tests, integration tests, and end-to-end tests. • Identify and resolve bugs and performance issues in a timely manner. • Continuously improve testing processes and tools to enhance efficiency and coverage. Continuous Improvement: • Stay up-to-date with the latest advancements in Angular and front-end technologies. • Contribute to the continuous improvement of development processes, tools, and methodologies. • Share knowledge and promote best practices within the team. Technical Skills: • Expert knowledge of Angular and related technologies (TypeScript, RxJS, Angular CLI). • Strong understanding of HTML, CSS, and JavaScript. • Experience with front-end build tools and package managers (Webpack, npm, etc.). • Familiarity with version control systems (Git) and CI/CD pipelines. • Understanding of RESTful APIs and web services integration. Soft Skills: • Strong problem-solving abilities and attention to detail. • Effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams. • Leadership skills with a passion for mentoring and developing talent. • Self-motivated and able to work independently as well as part of a team. • Adaptable and open to learning new technologies and methodologies.

Customer Support Associative OrthoFX is the first all-in-one aligner solution preferred by doctors. We transform practices and patient lives through our innovation, technology, and value-added services so that doctor’s focus is only on delivering the best patient care. Designed using our patented, highly advanced polymers, our aligners deliver continuous optimal forces throughout the duration of the treatment. Backed by efficient treatment planning, advanced 3D controls, and AI-enabled remote monitoring, we have significantly helped our customers improve treatment predictability with low refinement rates, saving their practice time, cost and inconveniences. OrthoFX is the turnkey solution partner for every practice needs. We offer access to tools and tailored support services that practices need to succeed and maximize their profitability, eliminating inefficiencies in handling multiple vendors. The Company’s high-touch, tailored sales optimization platform drives revenue and profit growth with a focus on the rapidly expanding multi-location Orthodontist provide market. To date, the Company has partnered with over 1,850 locations — setting the stage for growth and visibility into an expanding market opportunity. OrthoFX has been featured in multiple publications being noted as one of “Silicon Valley’s Best Tech Start￾Ups of 2021 [and 2022]” and mentions as a “Disruptive Innovator” in the clear aligner industry. Position Summary: As a Customer Support Representative, you will be a crucial part of our Customer success Team. Your success will be driven by your genuine passion for helping customers and your willingness to learn and grow. Key Responsibilities: • Handle customer inquiries via email ,phone and chat, giving prompt answers to customer questions. • Provide knowledgeable help to customers and go the extra mile in providing the correct details to customer queries. • Resolve customer queries to adequate resolution within the agreed Service Level Agreement (SLA) deadlines • Collaborate with internal stakeholders such as the Sales Team and product team for faster resolutions. • Identify and escalate customer requests to managers when there’s a complex issue. • Resolve incoming queries from Sales team to enable a sale. • Reaching out doctors, staff, and other dental practice stakeholders to provide updates, and retrieve information for patient record management. Qualifications: ➢ Graduation in any discipline. ➢ Excellent communication skills (written, verbal, and interpersonal). ➢ 2 years of International Voice process experience mandatory. ➢ Sound problem-solving skills to find the root cause of customer issues. ➢ Support executive experience with US-based companies preferred. ➢ Superior documentation expertise. ➢ Strong listening skills and confident phone presence. ➢ Reliable and detail-oriented work ethic. We Offer: ➢ Comprehensive training and support for your job and career growth. ➢ Opportunity to expand industry knowledge. ➢ A fun, supportive, and high-performing culture. ➢ Advancement opportunities in Revenue Operations, including Sales, Marketing, and Customer Service. Job Location: Kochi Working Hours : US Shift

Marketing Intern OrthoFX is the first all-in-one aligner solution preferred by doctors. We transform practices and patient lives through our innovation, technology, and value-added services so that doctor’s focus is only on delivering the best patient care. Designed using our patented, highly advanced polymers, our aligners deliver continuous optimal forces throughout the duration of the treatment. Backed by efficient treatment planning, advanced 3D controls, and AI-enabled remote monitoring, we have significantly helped our customers improve treatment predictability with low refinement rates, saving their practice time, cost and inconveniences. OrthoFX is the turnkey solution partner for every practice needs. We offer access to tools and tailored support services that practices need to succeed and maximize their profitability, eliminating inefficiencies in handling multiple vendors. The Company’s high-touch, tailored sales optimization platform drives revenue and profit growth with a focus on the rapidly expanding multi-location Orthodontist provide market. To date, the Company has partnered with over 1,850 locations — setting the stage for growth and visibility into an expanding market opportunity. OrthoFX has been featured in multiple publications being noted as one of “Silicon Valley’s Best Tech Start￾Ups of 2021 [and 2022]” and mentions as a “Disruptive Innovator” in the clear aligner industry. Location: Kochi – Infopark Phase 2 Duration: 2 Months Work Mode: Work from Office About the Role: We’re looking for a proactive and detail-oriented Marketing Intern to support our marketing team with documentation, content writing, and coordination tasks. The ideal candidate should have strong written communication skills, good organizational ability, and sound common sense to manage day-to-day marketing activities efficiently. Key Responsibilities: Assist in preparing and maintaining marketing documentation, reports, and presentations. Draft, edit, and proofread marketing content including blogs, website copy, and social media captions. Coordinate with internal teams to gather information for marketing materials. Conduct basic research and support campaign activities. Requirements: Good writing and communication skills in English. Attention to detail and organizational skills. Familiarity with MS Office / Google Docs. Interest in marketing, communication, or creative writing.