ORM Executive (Delhi)

An ORM Executive plays a crucial role in maintaining and enhancing a company's public image. You will be responsible for monitoring brand mentions across various platforms such as social media, news outlets, and review platforms. It is essential to communicate effectively with internal teams, including executives, legal, and customer service, to ensure unified messaging. Additionally, you will manage external relationships with media, influencers, and other stakeholders. You should have a minimum of 8 years of relevant experience in response management on digital platforms. Experience with customer handling techniques and writing responses is required. Flexibility is key as you may be required to pitch in for other shifts as needed. Daily response management is a critical aspect of the role, which involves action on negative, neutral, and positive mentions. It is important to stay updated on the latest tools and their capabilities and have the ability to propose logical solutions and communicate them effectively. Knowledge of ORM and social media monitoring is a must. The ideal candidate should possess excellent communication skills and problem-solving abilities. A proactive approach to identifying potential reputation risks and resolving issues before they escalate is necessary. A bachelor's degree in Communications, Marketing, Public Relations, Journalism, or a related field is required. You should have at least 8 years of experience in PR, communications, digital marketing, or a similar role. Previous or current experience in managing brand reputation is highly desirable. Being a quick learner and self-motivated are additional qualities that would be beneficial for this role.,