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5.0 - 9.0 years
5 - 7 Lacs
Gurugram
Work from Office
Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Inviting applications for the role of A ssistant M anager , Record to Report In this role, we are looking for a strong SME with extensive knowledge of accounting concepts and should have managed a team with a size of 10-15 people. You will be responsible for end to end accounting and reconciliation. Responsibilities Manage multiple partners Ensure smooth month end close & reporting every month Ensure adherence and meeting the KPIs / SLA and review the timely execution of controls Drive the audit deliverables and timely submission of evidences in line with requirements Build customer relationship, drive confidence, and improve customer happiness and lead all the process update calls with customers whenever required Qualifications Minimum qualifications MBA Finance (Candidate with B.Com degree) Meaningful work experience Preferred qualifications Candidates with CA Inter degree & Meaningful work experience in General Ledger Very good written and verbal communication skills Proficient in MS Office applications, especially in MS excel Scope for working under different ERP packages – JDE & SAP Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact andtake your career in the only direction that matters: Up. Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considersapplicants for all positions without regard to race, color, religion or belief,sex, age, national origin, citizenship status, marital status, military/veteranstatus, genetic information, sexual orientation, gender identity, physical ormental disability or any other characteristic protected by applicable laws.Genpact is committed to creating a dynamic work environment that values respectand integrity, customer focus, and innovation. Furthermore, please do note thatGenpact does not charge fees to process job applications and applicants are notrequired to pay to participate in our hiring process in any other way. Examplesof such scams include purchasing a 'starter kit,' paying to apply, or purchasingequipment or training
Posted 1 week ago
0.0 - 1.0 years
2 - 3 Lacs
Mumbai
Work from Office
Skill required: Next Generation Customer Operations - Customer Service Designation: Inbound Sales Representative New Assoc Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? Written and verbal communication Results orientation Prioritization of workload Commitment to quality Agility for quick learning What are we looking for? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's.Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers. The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents. They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely Please note that this role may require you to work in rotational shifts supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Qualifications Any Graduation
Posted 1 week ago
7.0 - 11.0 years
12 - 17 Lacs
Gurugram
Work from Office
Skill required: NA - Business Transformation Designation: Business Transformation Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth.Develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth. What are we looking for? Digital Transformation Strong analytical skills Written and verbal communication Problem-solving skills Results orientation Ability to manage multiple stakeholders Certifications Six Sigma-Black Belt - Six Sigma Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 1 week ago
7.0 - 11.0 years
9 - 13 Lacs
Chennai
Work from Office
Skill required: NA - Business Transformation Designation: Business Transformation Specialist Qualifications: BCom/Master of Business Administration/Master of Financial Management Years of Experience: 7 to 11 years Language - Ability: English - Advanced What would you do? In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps and plan transformation journey for our clients. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth. Adapting to latest technology ensuring the value of transformation is delivered to our clients are primary focus. Candidate should have background & hands on experience in driving automation and transformation in Asset Management, Property Accounting and Finance and Accounting . Should have handled end to end automation and transformation project. Candidate should have experience in opportunity identification, solution proposal , execution and stake holder management skills. What are we looking for? Agility for quick learning Results orientation Problem-solving skills Ability to manage multiple stakeholders Ability to perform under pressure Ability to meet deadlines Adaptable and flexible Proactive thinker Team player & Self stater Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed,adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with Clients, Operations or other team memebers Generally interacts with peers and/or management levels at a client and/orwithin Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact theteam in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individualcontributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualifications BCom,Master of Business Administration,Master of Financial Management
Posted 1 week ago
7.0 - 11.0 years
9 - 13 Lacs
Mumbai
Work from Office
Skill required: Talent Development- Instruction Design - Learning Delivery Instruction Designation: Learning Exp Design & Dev Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development- Instruction DesignIn Learning Delivery Instruction you will promote consistent instructional delivery approaches and deliver instructional information for an audience based on learning activities approaches to help an organization achieve their learning goals. What are we looking for? Adaptable and flexible Ability to perform under pressure Problem-solving skills Detail orientation Ability to establish strong client relationship Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualifications Any Graduation
Posted 1 week ago
13.0 - 18.0 years
13 - 17 Lacs
Bengaluru
Work from Office
Skill required: Tech for Operations - Agile Project Management Designation: AI/ML Computational Science Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions.The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent AutomationAn iterative, incremental method of managing the design and build activities of engineering, information technology and other business areas that aim to provide new product or service development in a highly flexible and interactive manner. It requires individuals and interactions from the relevant business to respond to change, customer collaboration, and management openness to non-hierarchical forms of leadership. What are we looking for? Results orientation Problem-solving skills Ability to perform under pressure Strong analytical skills Written and verbal communication Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 1 week ago
3.0 - 5.0 years
4 - 8 Lacs
Gurugram
Work from Office
Key Responsibilities: - Coordinate and manage the onboarding process for new employees, specially senior joiners - Assist in organizing orientation programs, documentation and background checks - Act as a point of contact for new hires, addressing their queries and concerns - Collaborate with various departments to ensure a smooth integration - Collect and analyze feedback to continuously improve the onboarding experience - Team handling skills are required as a lead What We're Looking For - Recent graduatesHR/Training professionals with 3-5 yrs of experience - Strong communication and interpersonal skills - Excellent organizational and time-management abilities - A proactive and positive attitude - Ability to work effectively in a team environment
Posted 1 week ago
4.0 - 8.0 years
6 - 10 Lacs
Bengaluru
Work from Office
Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Proficient in a range of operational processes through prior experience and trainings. Completes assignments and guides the work of peers and other team members. May work cross-functionally, in different areas when necessary. Proposes improvements to processes and methods. Works within established procedures and practices. Functional Knowledge Has developed skills in a range of processes, procedures and systems. Acts as a technical expert in an area. Business Expertise Understanding of how best teams integrate and work together to achieve company goals.. Impact Impacts own team and other teams when work activities are closely aligned. Suggests improvements to existing processes and solutions to improve efficiencies. Leadership Serves as a team leader and may allocate work. Provides subject matter guidance to junior team members. Problem Solving Ability to problem solve and provide the best outcome for clients and end users. Interpersonal Skills Exchanges ideas and information effectively. Uses tact and diplomacy when communicating. Responsibility Statements Conducts training classes for employees on the features and operation of products and technology, client tools, processes, including basic soft skills. Responsible for design and update of basic level training materials and courses based on client or internal needs. Organizes training content in a clear sequence for delivery. Works with subject matter experts to keep content current and effective. Reviews and prepares training resources and materials to deliver classes. Collects training feedback from participants. Conducts \"train the trainers\" sessions, as necessary. Analyzes, produces, and distributes training reports. Guides other trainers and assigns tasks. Performs other duties as assigned Complies with all policies and standards Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.
Posted 1 week ago
2.0 - 5.0 years
1 - 5 Lacs
Bengaluru
Work from Office
\u2022Supervises and coaches a team of training coordination and logistics support personnel in their day-to-day activities. \u2022Creates and updates training coordination (TC) and logistics checklists to complete classroom and logistics support activities. \u2022Reviews, revises and maintains ownership of all training coordination (TC) and logistics checklists to ensure classroom delivery quality. \u2022Key point of contact for client and training participant escalations, issues and concerns and resolves them. \u2022Participates in employee performance reviews and improvement efforts. \u2022Monitors appropriate staffing. \u2022Participates in candidate interviews and oversees new hire training. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.
Posted 1 week ago
5.0 - 8.0 years
8 - 12 Lacs
Hyderabad
Work from Office
About the Role: Grade Level (for internal use): 10 S&P Global – Corporate About the Role: Senior Specialist - Mobile Contract Management The Team Become a part of a global team manages Mobile devices and global telcos billing and data contracts to provide user better mobile device procurement experience, device management to balance between user productivity and security. Responsibilities and Impact: Mobile ContractsOversee and manage mobile contracts, ensuring compliance and cost-effectiveness. Vendor ManagementCollaborate with vendors to procure mobile devices and services, ensuring timely delivery and quality. Stakeholder ManagementEngage with internal and external stakeholders to gather requirements, provide updates, and ensure alignment with project goals. Project ManagementLead and manage mobile-related initiatives from inception to completion, ensuring timely delivery and adherence to budget and quality standards. Mobile Device ManagementImplement and manage mobile device management (MDM) solutions using Microsoft Intune and JAMF. SecurityEnsure the security and compliance of mobile devices and applications in accordance with company policies and industry standards. Technical SupportProvide technical support and troubleshooting for mobile devices and applications. What We’re Looking For: Basic Required Qualifications : EducationBachelor’s degree ExperienceMinimum 8+ years of experience in contract management, stakeholder management, project management, vendor management Project ManagementStrong project management skills with experience in leading mobile-related projects. CommunicationExcellent communication and interpersonal skills, with the ability to effectively manage stakeholders and vendors. Problem-SolvingStrong analytical and problem-solving skills. Technical Skills: Experience or willingness to learn Microsoft Intune mobile device management What’s In It For You Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: Were more than 35,000 strong worldwide—so were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Health & WellnessHealth care coverage designed for the mind and body. Flexible DowntimeGenerous time off helps keep you energized for your time on. Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills. Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly PerksIt’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the BasicsFrom retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visithttps://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email toEEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group)
Posted 1 week ago
2.0 - 7.0 years
10 - 14 Lacs
Bengaluru
Work from Office
About Organization : Paychex, Inc. (NASDAQ: PAYX) is a leading provider of integrated human capital management solutions for payroll, benefits, human resources, and insurance services. Industry expertise since 1971 (53 Years) 730,000+ clients in the U.S. and Northern Europe • Pays 1 in 12 U.S. private sector employees • Largest HR company for small to medium-sized businesses • Product development company having products for payroll, accounts, benefits, and HR. Looking for someone who worked in L&D( Training) Job Description Execution plans for new initiatives -technology rollouts, process transformation, and operating model changes Implement strategies to support business transformations, including communications, training, and adoption measurement Implement reskilling/upskilling programs to support evolving customer needs Contribute to the continuous improvement in associates performance by partnering with employees on best practices and exploring new and different methods that stimulate & enhance growth and performance Own new program launch and new hire onboarding, performance enhancement programs, publishing of Global Services growth Collaborate with Readiness Manager Training and HR business partners to understand current and future skills requirements Develop and maintain readiness plans, including timelines, resources, and communication strategies Assist with the development of work plans and continuous improvement initiatives Create newsletter, flyers and communication, process related updates to the associates Measure readiness and transformation success; create executive dashboards and progress report Presenting improvement Information using a variety of Instructional Techniques and Formats, such as role-playing, simulations, team exercises, group discussions, videos and lectures Required Qualification Bachelor's Degree - Required 2 years of experience in Ensuring the delivery of high-quality and impactful strategic experiences. Ability to balance long-term vision with hands-on execution Deep understanding of cultural nuances in global workforce alignment Ability to balance long-term vision with hands-on execution.
Posted 1 week ago
0.0 - 1.0 years
0 Lacs
Noida
Work from Office
"Immediate Hiring" "Opportunity for Freshers" Stipend - 10,000 - 15,000/Month Position Overview: We are seeking a motivated and detail-oriented HR Intern to join our Human Resources team. This internship will provide you with hands-on experience in various aspects of HR including recruitment, onboarding, employee engagement, and HR operations. Role & responsibilities: Assist in recruitment activities such as sourcing candidates, scheduling interviews, and coordinating with hiring managers Support the onboarding and offboarding process Maintain HR databases and employee records Assist in organizing employee engagement activities and events Support performance management and training coordination Handle basic HR queries and support day-to-day HR operation Help draft HR policies, documents, and communication Preferred candidate profile Currently pursuing or recently completed a degree in Human Resources, Business Administration, or related field Strong communication and interpersonal skills High level of discretion and professionalism Ability to multitask and prioritize effectively Proficient in MS Office (Word, Excel, PowerPoint) Eagerness to learn and contribute in a fast-paced environment Skill Set: Effective verbal & written communication Time management and attention to detail Ability to work well in a team Problem-solving & critical thinking Basic understanding of HR functions Positive attitude & professionalism Tool Set: Job portals (e.g., Naukri, Indeed, LinkedIn, Internshala) Basic knowledge of HR software/HRIS MS Office (Excel, Word, PowerPoint, Outlook) Google Workspace (Docs, Sheets, Calendar) Communication tools like Zoom, Microsoft Teams, Slack What You'll Gain: Exposure to real-world HR practices and strategies Experience in a dynamic and collaborative team Opportunity to network and develop professional relationships A potential pathway to full-time opportunities
Posted 1 week ago
3.0 - 8.0 years
5 - 15 Lacs
Hyderabad
Work from Office
Job Description The Senior Associate provide integrated Human Resources services ensuring that people-related issues are managed effectively. The Senior Associate works directly with other operations staff on efforts across a wide range of HR related activities. Senior Associate also functions as a link between various departments and HR processes. The Senior Associate maintains current departmental Statement of purpose (SOPs) and process flows, performs data entry and maintenance of various Human Resources Systems. Responsibilities Understand the values and vision of the organization Protect the Intellectual Property Adhere to all the policies and procedures Work with other line functions to collect or provide relevant data Partner closely with stakeholders and business leaders to brainstorm, collaborate, and drive new ideas forward Establish and maintain department record keeping requirements and reports Point of contact in answering employee questions in regards to PTO, time and attendance Performs customer service functions by answering employee requests and questions and delivering quality solutions if able, or escalating to a more senior team member Perform manual system changes to employee data when needed Review company employment policies and procedures Revise, develop, implement policy and practices to support business goals and strategies Conduct periodic audits of human resource activities to ensure compliance with policies and procedures Partner with legal department as needed/required and perform other duties to meet business needs Answer non-routine requests for information on policy interpretation Supervise corporate recruiting programs and activities to ensure support of corporate hiring needs and coordination of staffing strategies Create strong, trusting relationships with client teams Ensuring that all HR processes are compliant with Audit requirements. Responsible for generation of accurate employee-related reports for the senior management Handling the employee separation process (off-boarding formalities, termination, team transfers and entity transfers) Ensuring the smooth & efficient operation and management of employee record using the companys ERP Managing On-boarding formalities and documentation Essential Skills Job Must be dynamic, flexible and possess perseverance skills Proficiency in customer relationship management is essential In-depth understanding of principles and practices of human resources Hands-on experience in employee relations and day to day operations Good Knowledge of Legal and Statutory Compliances Prior experience with an HRIS database Experience in writing policies and making group presentations Excellent interpersonal skills and computer literacy are essential Must have excellent verbal and written communication skills Must have integrity and the ability to handle confidential information Excellent organizational skills with demonstrated ability to prioritize work activities are essential Must be able to solve problems using sound and accurate judgment Personal Should have understanding of business objectives and organization structure The candidate must have strong work ethics and trustworthiness The candidate should work accurately with attention to detail by maintaining confidentiality and integrity Must be highly collaborative and team oriented with commitment to excellence Preferred Skills Job Should be proficient in Microsoft Office (Word, Excel, PowerPoint) Self-motivated, fast learner with the ability to operate independently Should have proven track record of impacting results throughout career The candidate should be a highly versatile thinker who can assimilate knowledge and has understanding across different industries, products, technologies, disciplines etc. Personal Demonstrate proactive thinking Should have strong interpersonal relations and expert business acumen Have the ability to work under stringent deadlines and demanding client conditions Other Relevant Information We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, or expression, pregnancy, age, disability status, genetic information, or any other characteristic protected by law.
Posted 1 week ago
3.0 - 7.0 years
3 - 5 Lacs
Ahmedabad
Work from Office
Job Title: Training Executive / Training Manager HR Department Location: Ahmedabad, Gujarat Company: Deccan Sales & Services (Deccan Group) Job Description: We are seeking a proactive and dynamic Training Executive/Manager to join our HR Department at our Ahmedabad office. The ideal candidate will be responsible for conducting employee orientation , induction programs , explaining company policies , and managing various training and development activities. Key Responsibilities: Conduct orientation and induction sessions for new employees. Clearly communicate company policies and procedures . Assist in training need analysis and skill gap identification. Coordinate and support soft skills and behavioral training sessions. Maintain training-related documentation and records. Actively participate in overall employee development initiatives . Skills & Requirements: Strong command over soft skills training and onboarding practices . Excellent communication skills in both Hindi and English . Good interpersonal skills , with a professional and positive attitude . Energetic, approachable , and supportive nature. Previous experience in HR or training roles is a plus. Benefits: Negotiable Salary based on experience and skills Opportunities for career growth and advancement Exposure to structured HR processes and employee development programs Supportive work environment and team culture Experience: 3-6 years preferred Education: Graduate/Postgraduate in HR or a related field Interested candidates can share their resume to recruiter.ahd@deccandiesels.com including the subject line "Application for Training Executive/Manager-HR" or else send the same over 9714501022 through WhatsApp.
Posted 2 weeks ago
1.0 - 4.0 years
6 - 10 Lacs
Pune
Work from Office
locationsBrno - Tech Park Brno - BPuneposted onPosted Today job requisition idR-047213 As a member of the Global Total Rewards team, the Benefits Analyst is responsible for maintaining, implementing, and advancing benefit programs and solutions.Reporting to the Director, Global Benefits, the Benefits Analyst is a key member of the broader global People team and will interact regularly with local, regional, and global stakeholders and business partners. We need an individual with both strategic and hands-on experience, as well as a mix of large company and entrepreneurial, high-growth company experience. Come ready to provide vision and direction around strategic program development in a highly competitive market and dynamic environment. What will you do: Responsible for benefit plans, programs, and portfolios across multiple geographies, with a particular focus on APAC Design, recommend, and implement regional and country-specific benefits programs and portfolios, consistent with Red Hats overall rewards philosophy and People strategy through collaboration and consultation with key stakeholders, partners, and business leadership Drive the capture of local and regional requirements for benefit program enhancements and new programs through collaboration with People team colleagues and business leadership Analyze market data, statutory requirements, and benchmarks of country-specific benefits programs to provide insightful competitive and cost analysis to make program design recommendations and enable implementations Remain up to date on local and regional legislative changes, educate key stakeholders on changes, and recommend program changes accordingly Collaborate and provide subject matter expertise to internal partners, associates, and management on a variety of benefit matters in support of benefit programs Escalation point of contact for associate queries Interface with the Talent Acquisition team to provide enablement on benefit program changes and to review competitive reward data coming from the external candidate market Partner with our People Service Delivery team to ensure delivery processes are efficient and scalable Manage relationships with third-party benefit plan brokers, providers, and external vendors, including renewal and negotiation of benefits contracts and cost management Support benefits-related merger and acquisition (M&A), and geographical expansion efforts, such as due diligence, benchmarking, new program design, integration, and post-integration What will you bring: Experience in international benefits and a strong working knowledge of benefits programs for multiple countries or regions Experience designing, implementing, managing, and delivering benefits programs at scale for a growing organization, across multiple geographies is essential Excellent written and verbal communication skills and the ability to communicate with both empathy and clarity across the organization Outstanding attention to detail is required Ability to work both independently with minimal direction and collaboratively across multiple functions Effective at influencing across virtual/cross-group teams Ability to forge close relationships, influence decisions, and gain trust as an advisor and consultant Strong customer focus Proven track record of aligning benefit programs with business strategy/objectives in a progressive environment while designing and delivering new programs for emerging markets Understanding of payroll processes related to benefits administration Ability to operate at a fast pace with clients and ever-changing business needs, remaining creative and innovative with team and clients Knowledge of international labor and/or benefits legislation. Innovation and creativity Change management Experience in working with or managing an outsourced benefits broker/vendor is preferred Experience with multinational pooling is preferred Bachelors degree in human resources, business, economics, or a related field is desirable About Red Hat is the worlds leading provider of enterprise software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Posted 2 weeks ago
1.0 - 5.0 years
2 - 5 Lacs
Mumbai
Work from Office
The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Transfer Agency Trade Processing Team Business- Dealing Role Title- Associate The Transfer Agency Department provides Fund Administration service to numerous Fund management companies covering the full range of shareholder servicing functions including Transaction processing, Reporting, AML and Registration and Payments. The department is responsible for Client and investor document management, processing and quality checking of transactions and updating the registers of clients in response to investor instructions.This role is to perform BAU activities in the TA department in order to ensure that not only Client Service Level Agreements are consistently met and/or exceeded but also to ensure that regulatory requirements are effectively met. Candidates should be flexible enough to work in 24*7 environments. Key duties and responsibilities Processing of Financial & Non-Financial transactions through internal systems as per regulatory and client requirement Identify and resolve problems within the defined procedures. Complete archiving of investor and client documentation ensuring a full audit trail exists for subsequent retrieval Expected to work on initiatives/Ad-hoc requirements as per business needs. Should be able to work independently but also need to be a good team player. Should be able to identify process gaps & need to work as a trouble shoot. Ability to support, guide & train other team members. Should have the ability to understand & handle complex queries Strong domain knowledge is essential & understanding of TA business.es Well versed with preparation and review of SOPs/Process flow charts Able to identify & implement various process control Provide innovative ideas for process enhancements Should have a good understanding of regulatory and audit requirements to ensure all the requirements are fulfilled Ability to prioritize multiple tasks by utilizing effective time management skills. Qualification and Experience Prior Transfer Agency processing experience is required Bachelors degree in commerce is desires 1-5 years of relevant experience Skills Required Strong analytical skills Responsible for meeting all client deliverables Ability to navigate proficiently in a windows environment Strong knowledge of Microsoft excel & word Ability to write messages in a clear and concise manner Ability to read, write & speak English proficiently Strong research, resolution and communication skills Interpersonal skills - Relationship builder, respectful and resolves problems Communication skills - Presentation skills, listening skills, oral & written communication skills Self-management - Adaptability and resilience, learning behaviour, integrity and ethics and relationship builder Motivational skills - Performance standards, achieving results and persistent. Innovative thinking - Creative thinking decision making, input seeking, logical thinking and solution finding. Attention to detail and ability to work on multiple tasks. Flexible enough to work in any shifts as per business needs Prior Transfer Agency processing experience is required. Bachelors degree in commerce is desirable. 1-5 years of relevant experience Ability to work under pressure and should be able to handle multiple projects. A good understanding of effective risk management & its execution. Effective verbal reasoning and numeric skills Excellent planning and organization skills The candidate should be able to understand the intricacies of TA business & its impact on other related functions. Career with Apex A genuinely unique opportunity to be part of an expanding large global business. Additional information We are an equal opportunity employer and ensure that no applicant is subject to less favorable treatment on the grounds of gender, gender identity, marital status, race, color, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependents, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences. We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society, and the planet. For more information on our commitment to Corporate Social Responsibility (CSR) please visit https://apexgroup.com/csr-policy/ If you are looking to take that next step in your career and are ready to work for a high performing organization, alongside talented people who take pride in delivering great results, please submit your application (with your CV, cover letter and salarys expectations) to our dedicated email addressneha.j-pandey@apexgroup.com
Posted 2 weeks ago
1.0 - 5.0 years
2 - 4 Lacs
Bengaluru
Work from Office
The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you ABOUT APEX The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Apex has continually improved and evolved its product suite by surrounding these core administrative services with additional products spanning the full value chain of a fund; from information delivery and regulatory products to fund platforms and tax services. The globally distributed service model has rapidly expanded through a combination of organic growth and more recently bolstered by acquisition. Service is now delivered by over 3000 staff across 40 offices. The Apex Group administers circa $650bn in assets, including the investments of some of the largest funds and institutional investors in the world. POSITION : Associate, Loan Servicing DEPARTMENT Operations LOCATION: Pune, Bangalore SHIFT:- UK & US SHIFT Summary of Role The successful candidate will join a recently formed operation within Apex Fund Services to help build and grow out a new loan servicing business. They will work alongside the local Middle Office Manager, helping to onboard systems, define processes and build a global team to service a new product. This is a huge opportunity to join a department at ground level and make it successful. The Candidate The candidate will have a good working knowledge and experience working with CLOs, CDOs, Credit Funds and the different types of Loans. They will be driven and motivated to achieve excellence through hard work, good organisation skills, excellent communication and attention to detail. Main Responsibilities: Asset administrationResponsibilities include, but are not limited to performing and coordinating a variety of administrative duties and tasks including Asset setup Asset Maintenance and reconciliation Liaising with 3rd party brokers/custodians/agents Processing agent notices Processing corporate actions Entering and settling trades as required Preparing and assisting with various reports required by internal teams Other duties assigned by Management Cash/Position ReconciliationResponsibilities include, but are not limited to performing and coordinating a variety of reconciliation duties and tasks including Preparing daily reconciliation of cash transactions Preparing daily reconciliation of Apex/Client positions Ensuring aged breaks ( over 7 days ) are addressed and escalated Processing and reconciling data in various systems Actively researching discrepancies with various agents and internal teams Preparing and ensuring all Reporting is issued within the required timeframes Preparing and assisting with various reports required by internal teams Other duties assigned by Management Support Middle Office Manager: Providing support for assigning duties and work delegation Roll out training and development plans to direct reports and new joiners. Qualifications, Skills and Experience: Degree in Accounting/Finance, or a relevant qualification Candidate should have 3+ years experience working in loan administration operations Extensive knowledge of CLOs/CDOs/Credit Funds Understanding or knowledge of various security types Private Debt, Syndicated Loans, Bonds, Equities, Futures, CDS, CDS Indices, Forwards, ABS, MBS, TRS, etc. Understanding of trade lifecycle Knowledge and experience with settlements including DTCC & Euroclear Knowledge and understanding of securities and other financial instruments Computer proficiency with advanced knowledge of Microsoft Office Suite, familiarity with Solvas (CDO-Suite) preferred Must experience into Solvas tool. Role-Specific Competencies/ Skills: Strong communication and analytical skills Strong organisational skills Accurate and acute attention to detail Adaptability - able to change tasks quickly as business needs dictate Uses discretion when dealing with sensitive and confidential information Excellent oral and written communication skills and demonstrated ability to adapt communication style to audience Proven ability to prioritize responsibilities, manage time effectively and meet deadlines accordingly Self-motivated Punctuality Corporate Competencies: Initiative Responsiveness/Sense of urgency Accountability Integrity We are an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital/civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. Find out more about us by visiting our website at www.apexfundservices.com.
Posted 2 weeks ago
2.0 - 5.0 years
6 - 10 Lacs
Pune
Work from Office
About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology Expectations/ : l Key account Manager is principally responsible for Signing New Logos/ Merchants/Brands from Large Enterprise / Corporate Accounts. l The BDM achieves these goals by creating Funnel and Closure of accounts. Superpowers/ Skills that will help you succeed in this role: l AdaptabilityAttitude of optimism and “can-do” orientation with ability to think creatively and navigate successfully past barriers and obstacles l Focus through the NoiseAbility to tune out distractions to focus work on priority goals and tasks l PersuasionAbility to present concepts, ideas and proposals in a manner that is perceived positively by and clearly resonates with intended audiences and stakeholders, while encouraging action. l ProfessionalismAbility to project a mature and professional attitude, demeanor and appearance as is appropriate to a given situation l Sense of UrgencyAbility to prioritize, plan and move decisively when necessary to meet timeframes to avoid timing crises. Why join us: l A collaborative output driven program that brings cohesiveness across businesses through technology. l Improve the average revenue per use by increasing the cross-sell opportunities. l A solid 360 feedbacks from your peer teams on your support of their goals. l Respect, that is earned, not demanded from your peers and manager. Compensation: If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!
Posted 2 weeks ago
5.0 - 10.0 years
5 - 10 Lacs
Hyderabad / Secunderabad, Telangana, Telangana, India
On-site
Lead and manage agile product delivery, promoting Agile values and SAFe framework practices. Facilitate agile events: stand-ups, sprint/PI planning, reviews, retrospectives, demos, backlog refinement. Advise on SAFe events such as PI Planning, Scrum of Scrums, and Inspect & Adapt workshops. Collaborate with cross-functional teams and Product Owners to align strategy and execution. Support scrum teams to accelerate delivery focused on business outcomes and scrum maturity. Identify and manage risks and dependencies across teams promptly. Coordinate with support teams for timely issue resolution post-release. Foster continuous improvement culture via retrospectives and innovation encouragement. Monitor and report team progress ensuring transparency and alignment with objectives. Requires experience with Agile tools (Jira, Confluence, Jira Align) and strong problem-solving skills. Preferred: DevOps knowledge, workshop facilitation, SAFe certification, and HR domain experience. Strong people skills, multitasking ability, collaboration, and team goal focus essential.
Posted 2 weeks ago
0.0 - 5.0 years
1 - 1 Lacs
Bengaluru
Work from Office
SUMMARY Part-Time Weekend Job Join Barbeque Nation’s Team in Bangalore Job Role: Weekend Supporting Staff Company: Barbeque Nation Location: Bangalore Work Locations: Lulu Mall (Rajajinagar) Phoenix Marketcity (Whitefield) Shift Timing: 12:00 PM 5:00 PM Work Days: Saturday and Sunday Estimated Monthly Earnings: 3,000 3,500 Work 4 5 hours and earn extra income every weekend Key Responsibilities: Support kitchen and floor staff Serve starters, beverages, and non-vegetarian items (including chicken) Maintain cleanliness in service and dining areas Ensure smooth dining operations Requirements: No prior experience required (orientation provided) Must be energetic, disciplined, and customer-friendly Comfortable handling non-vegetarian food Age 18+ and available on both days What We Offer: Quick payouts Flexible part-time weekend work Opportunity to work with a popular restaurant brand Apply Now Make your weekends productive with Barbeque Nation!
Posted 2 weeks ago
2.0 - 7.0 years
10 - 14 Lacs
Mumbai
Work from Office
About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. : The Global Account Management Analyst will be responsible for the creation, termination, and management of user and service accounts, as well as resources in Active Directory and MS Exchange. The ideal candidate will have a strong proficiency in Active Directory and a working knowledge of MS Exchange and Azure administration. Key Responsibilities: Create, manage, and terminate user and service accounts in Active Directory and MS Exchange. Maintain and manage resources in Active Directory. Ensure compliance with company policies and security standards. Provide support and troubleshooting for account-related issues. Collaborate with IT and other departments to ensure seamless account management. Document processes and procedures related to account management. Qualifications: Minimum qualificationHSC (Grade 12). Technical diploma is preferred, but not mandatory. Minimum 2 years of experience in a technical support role. Proven experience with Active Directory management. Working knowledge of MS Exchange and Azure administration. Strong problem-solving skills and attention to detail. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Relevant certifications (e.g., Microsoft CertifiedAzure Administrator Associate) are a plus. Work Environment: Candidates must work 5 days a week from the office. Candidates should be ready to work in shifts. This team supports 24X7 on a rotating schedule. Offers of employment are conditional upon passage of screening criteria applicable to the job. EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. Statement to Third Party Agencies To ALL recruitment agenciesNCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Posted 2 weeks ago
0.0 - 2.0 years
1 - 3 Lacs
Bengaluru
Work from Office
Responsibilities: * Manage employee data & onboarding processes * Collaborate with leadership team on workforce planning * Implement HR policies & procedures * Lead recruitment efforts & talent acquisition strategies
Posted 2 weeks ago
2.0 - 7.0 years
5 - 9 Lacs
Mumbai
Work from Office
locationsManila - Six/NEOMumbai - OberoiMumbai - KaledoniaMumbai - HiranandaniMumbai - NorthView All 7 Locations posted onPosted 2 Days Ago job requisition idR_307636 Company: Mercer Description: We are seeking a talented individual to join our Payroll Team at Mercer. This role will be based in Philippines. This is a hybrid role that has a requirement of working at least three days a week in the office. Senior Payroll Specialist is responsible for delivering superior service to our internal clients in the area of the Payroll. In this role, youll be partnering with internal stakeholders and third-party payroll vendors, having the possibility of building and developing long-term relationships with them. We will count on you to: Effectively manage the day-to-day processing of employee payroll Deliver the highest quality of service in Payroll and Benefits Administration operations by executing all activities in compliance with existing procedures, legal regulations and customer requirements Work closely with multiple stakeholders in driving an optimal resource management strategy to retain knowledge and effective use of manpower Be the first point of contact for payroll queries for colleagues in the countries you are in charge of Identify key delivery areas and develop client metrics and scorecard for operational excellence What you need to have: 2+ years of previous experience in a similar position Business-oriented mindset Excellent understanding of payroll processes University or college degree (preferable payroll, HR) Very good command of English Strong analytical and very good organizational skills, close attention to detail "Client-focus" and proactive approach What makes you stand out Practical knowledge of payroll processing systems Previous experience in a Shared Service Center / Business Process Outsourcing company Experience in cooperation with third-party payroll services providers Prior experience in knowledge transfer Experienced in using Workday, ServiceNow is a plus Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Marsh McLennan(NYSEMMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businessesMarsh, Guy Carpenter, Mercerand Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedInand X. Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.
Posted 2 weeks ago
1.0 - 3.0 years
1 - 2 Lacs
Gurugram
Work from Office
Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Inbound Sales Representative Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance. What are we looking for Adaptable and flexibleProblem-solving skillsAbility to perform under pressureAgility for quick learningResults orientation Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 2 weeks ago
1.0 - 3.0 years
1 - 2 Lacs
Gurugram
Work from Office
Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Inbound Sales Representative Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance. What are we looking for Adaptable and flexibleProblem-solving skillsAbility to perform under pressureAgility for quick learningResults orientation Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 2 weeks ago
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