1262 Order Processing Jobs - Page 42

Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities. Responsible for activities related with service contracts (maintenance plus cash and charge) that cover contract and equipment database handling plus invoicing process. Ensure that the necessary NCR Voyix guidelines are complied with and necessary documents are maintained as applicable for all day-to-day processes. Key interface points will include service sales and service teams. Single point of contact for customer regarding service agreement and maintenance billing. Responsible for the following major activities: Coordination of order processing and billing activities for Order Management contracts Supervision and daily task management of Customer Advocate Team that oversees the following areas: Obtaining and reviewing legal agreement for completeness of terms and conditions for maintenance billing Maintaining of equipment database and processing, updating movements, additions and cancellations Invoicing that covers invoice preferences and validation of revenue recognition criteria which triggers invoices in the system Adhering to the procedures in compliance with NCR Voyix policies Reconciliation and reporting that covers monthly verification of revenue data, providing corrections, and clarifications of reported results Archiving and record retention in accordance with NCR Voyix policies and NCR Voyix practices Providing internal and external audit support as requested Qualifications: Education: Bachelor s degree in Finance, Accounting, Business Administration, or a related field. Experience: Minimum of 3 years of experience in Order Management and Billing, preferably within a global or multinational company. Basic Qualifications Ability to Work collaboratively with other team members (Business Teams, outsourced OM operations plus Customer) Strong problem solving and customer service skills Ability to communicate well with all involved parties on different level of the process Dedication Strong sense of accountability High sense of urgency Must possess a passion for delivering excellent service and problem solving. Preferred Qualifications Outsourced exposure or experience preferred Global/Multi-Country experience strongly preferred Analytical skills

Our Opening and Your Responsibilities Preparing and Sending Quote proactively to customers for AMC / CAMC Contract renewal. Quote needs to be sent before 60 days of Contract expiry. Quote includes renewal of AMC/CAMC. Focus on Contract renewal before expiry of previous Contract. Follow up for PO for renewal contract. Techno Commercial discussion for Quote submitted. Checking PO for all terms, condition, and Scope of it accordingly processing it for booking. Handling Service sales cycle right from Quotations -> Follow Up -> Negotiation -> Order processing and getting Booked -> Advance Payment collection. Regularly Updating contract renewal file. What You Need to Succeed Qualification: Graduate,Technical Background preferred, Diploma / B.E / B. Tech (Electrical / Electronics / Mechanical) Commerce. Overall and Specific Experience: Analytical and Precision balances Our Offer to You "One Team" that thrives on collaboration and innovation Opportunities to work with Global teams An open, fair and inclusive environment Multitude of learning and growth opportunities Medical insurance for you & your family, with access to Telemedicine application A brand name that is identified worldwide with precision, quality, and innovation About Mettler Toledo METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com. Equal Opportunity Employment We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here . For those who prioritize precision, Mettler Toledo is precisely where you belong. Careers - METTLER TOLEDO - YouTube METTLER TOLEDO 3.42K subscribers Subscribe Subscribed Careers - METTLER TOLEDO METTLER TOLEDO Subscribe Subscribed Search Watch later Share Copy link Info Shopping Tap to unmute If playback doesnt begin shortly, try restarting your device. More videos More videos Your browser cant play this video. Learn more More videos on YouTube Share Include playlist An error occurred while retrieving sharing information. Please try again later. Watch on 0:00 0:00 / 1:27 ? Live ? An error occurred. Try watching this video on www.youtube.com , or enable JavaScript if it is disabled in your browser. Job Reference # 19292 Preferred Location Maharashtra Mumbai Job Type Full-time Legal Entity Mettler-Toledo India Private Limited Amar Hill Saki Vihar Road Powai, Andheri East Mumbai, Maharashtra India - 400072 +91 22-4291 0300

Order Management||BLR-Virtual 2 Yrs exp in end to end Order Lifecycle 5.5 LPA 0-15 days Order Management lifecycle Order fulfillment Order processing SAP CRM ERP Claims & Disputes Karishma.imaginators@gmail.com

Job Summary: We are seeking a motivated and organized Sales Coordinator to support our sales team and ensure smooth operational processes. The ideal candidate will assist in managing sales activities, facilitating communication between sales and other departments, and contributing to overall sales objectives. Bachelors degree in Business Administration, Marketing, or a related field preferred.

Key Responsibilities Manage day-to-day operations of the Hotpack Webstore including product uploads, inventory sync, and order processing. Monitor online sales, traffic trends, and customer behavior to identify growth opportunities. Collaborate with marketing and design teams to execute promotional campaigns, banners, and content updates. Optimize product listings with SEO-friendly content and visuals to improve conversion rates. Analyze data and generate reports on KPIs including traffic sources, bounce rate, conversion, and sales performance. Coordinate with logistics, IT, and customer service teams to ensure a seamless customer experience. Suggest and implement strategies to enhance UI/UX and increase customer retention. Stay updated on emerging e-commerce tools, technologies, and best practices.

Hira Group is a pioneer and a leader, that caters to industrial segments across MENA such as HVAC, MEP, Civil Construction, Infrastructure, Aluminum, Glass, Marine, Commercial, Residential and Industrial projects. In the past 4 decades, Hira Group has successfully emerged and expanded its activities in trading and customer base in GCC, India, Southeast Asia, Americas, Australia, New Zealand and Africa. We provide our customers with the most innovative and flexible solutions for their needs in the building and construction industry. We have invested in some of the best technologies in production for our HVAC, Rubber, Adhesive Tapes and Insulation business to provide our customers with the highest quality products in our industry. For more information please go through www.rhira.com Job Title: Sales Coordinator Location Pune (Baner) Work From Office JOB DESCRIPTION To update Customer Purchase orders, weekly, monthly schedule in system. Experience in quotation preparation. To give order acknowledgements with expected delivery dates and weekly/monthly delivery plans. Daily coordination with planning, production and logistics . To prepare sales forecast reports, sales reports and sales-order status. Responsible for on-time orders/schedules updates and deliveries. Responsible for Payment collection, follow-up, debit-credit notes. To give payment reconciliation, payment matching and payment updates to accounts team Involvement with quality department and customer for quality complaints. Excellent English communication skill. If you are interested please share your updated resume on m.shravani@rhira.com with below details. Current CTC - Expected CTC - Notice Period -

The function of the Order Processing Associate is to support the Sales Force with processing all order-related customer inquiries within the framework and in compliance with the companys processes. The function ensures customer satisfaction through efficient order processing and communication with customers and business partners. It is customer-oriented and process-driven. The job requires good SAP knowledge, excellent communication between departments, and a very high standard of quality to meet the various policies, regulations, and guidelines. Responsibilities Responsibilities Manage purchase order information (POI) via SFDC. Create timely sales orders via SAP after obtaining technical and commercial clarification. Issuing PI and OC must follow SOX compliance (Sarbanes-Oxley) Communicating with subsidiaries, trading partners and customers regarding order content, deadlines and, if necessary, postponements Collaborate with master data, export control, supply chain, and manufacturing teams to fulfil orders efficiently. Create and apply for export documents, permits for international processing (L/C, Carnet etc.) and internal approval documents (compliance) Archive of all order-related documents Process of customer and order-specific data for reporting purposes Require to work on two shifts. Qualifications Qualifications and Skills B. Com/M. Com/MBA/BBA or any relevant qualification highly preferred Minimum two years or more relevant working experience Experience in sales operations-related jobs. Experience with international business is of benefit. Sense of quality and details. Solution-oriented and process-driven. Ability to analyse and resolve problems before escalating to the next level Microsoft Office (Excel, Word, PowerPoint, etc) Experience in OTC domain, operating SAP and CRM (SFDC), preferably order management. Excellent written and verbal communication skills Self-motivated and team player Preferably previous experience in a multinational company. Language: English

A strategic and people leader for a large team, the cluster Manager of Amazon Now is empowered with complete operations responsibility for managing dark stores. She/he will work to create dark stores network, serve customers with best in class quick commerce experience and manage building level cost efficiencies, coupled with driving Regional/National level key Brilliant Basics Initiatives - Ensure a safe work environment - Lead and supervise a team of TLs as direct reportees supported by PAs in Operations - Responsible for the overall Quality, Productivity and dark store performance - Appraise performance; resolve problems; and address staffing needs - Review work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives. - Ensuring Building heath and inventory metrics with best in class quality metrics - Collaborate with stakeholders. Taking up cross functionally the adoption of best practices. - Proactively identify and lead process improvement initiatives - Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required. - Carryout resources planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams. - Ensure best practices in people management and accountable for compliance, Connections and scorecards. - Manage People and team development - Create leaders and talent pipeline. Good stake holder management and project management skills - Do cross functional and cross mile interfacing and take up for the best practices and initiatives - 2+ years of employee and performance management experience - Bachelors degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - 2+ years of performance metrics, process improvement or lean techniques experience

The cluster Manager of Amazon Now is empowered with complete operations responsibility for managing dark stores. She/he will work to create dark stores network, serve customers with best in class quick commerce experience and manage building level cost efficiencies, coupled with driving Regional/National level key Brilliant Basics Initiatives - Ensure a safe work environment - Lead and supervise a team of TLs as direct reportees supported by PAs in Operations - Responsible for the overall Quality, Productivity and dark store performance - Appraise performance; resolve problems; and address staffing needs - Review work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives. - Ensuring Building heath and inventory metrics with best in class quality metrics - Collaborate with stakeholders. Taking up cross functionally the adoption of best practices. - Proactively identify and lead process improvement initiatives - Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required. - Carryout resources planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams. - Ensure best practices in people management and accountable for compliance, Connections and scorecards. - Manage People and team development - Create leaders and talent pipeline. Good stake holder management and project management skills - Do cross functional and cross mile interfacing and take up for the best practices and initiatives - 1+ years of employee and performance management experience - Bachelors degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts - 1+ years of performance metrics, process improvement or lean techniques experience

Position Store Executive Work Location Jamnagar Scope Store Management ISO Audits Scrap management IT and non-IT Material management. Responsibilities Inventory management Store operation Resource management Recordkeeping Communication and collaboration with all stakeholders Movement of material from one site to another site Scrap to be managed as per designated place Shifting of IT equipment Packing/Un-packing of material SAP Management Scrap Management OGP/NROGP to be managed GRN process Requirements Organizational skills Leadership Customer services Inventory management Proficiency in MS Word/Power Point/Excel/Project/Visio Excellent verbal and written communications skills Soft skills – Interpersonal relationship management, Time Management etc Who Can Apply? Graduate in any stream, preferentially in Commerce. Experience of 3 to 5 Years in Data Center, IT warehouse, or Store Management

Roles and Responsibilities Call Center Fresh/Exp !! About the Role We are looking for an enthusiastic individual to join our company who will act as a liaison between our company and its current and potential customers. An ideal candidate should be able to accept ownership for effectively solving customer issues, complaints, and queries while keeping customer satisfaction as an utmost priority. Responsibilities Manage inbound calls, chats, and emails. Manage tickets and update customer information in the database during and after each call. Maintain a database of customer interactions and transactions, record details of inquiries, complaints, and comments, as well as actions taken. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Act as a liaison between the delivery team, customers, and vendors. Engage in problem-solving and process improvement. Develop strategies to ensure judicial usage of resources and timely delivery. Manage KYC and documentation of customers for smooth order processing. . NO target based calling Desired Candidate Profile Domestic and International call Center WhatsApp number 9781021114 No Fees Call 9988350971 01725000971 7508062612 9988353971 Age Limit 18 to 32 12th or Graduate any degree or diploma can apply Perks and Benefits Salary 10000 and incentive

Main Responsibilities Order Management (Improving the Customer experience) Supervises and manages the customer service department and serves as liaison between the customer, PL, Logistic and WH to fulfil orders and ensure customer satisfaction with products and service. Responsible for constantly providing high levels of service to customers Ensuring FTS, priority list and tailing orders are checked and attended every day Supervising the Order management for the Key customers. OTIF Reduction of OTIF failure due to delivery blocks and order amendment to 5% Monitoring the correct process of amendment is followed where there is genuine request from the customer. No manual intervention to the orders should be made for any changes in order due to Coats internal reasons. (MDM, Qty check done) Supervising the hygiene trackers Escalation handling: Handling escalations from customers on any delay or order co-ordination. Assistance to resolve service problems by acting as a bridge between customer and management to clarify customer`s complaint, determine the cause of the problem and solve the problem Monitoring the complaint tracker and ensuring end to end closure Providing insights to the internal teams to improve our internal services to improve overall customer satisfaction Supervising and ensuring the complaints are getting resolved and take feedback from customer. Team management - Shrinkage, attrition, work reallocation, training, coaching, mentoring agents & performance management Training and development of team members for consistency with the expectation of exceeding customers expectations every time. Formalizes processes and procedures to ensure total customer satisfaction is met. Works proactively to promote teamwork. Manages jobs efficiently from start to finish including administrative duties. Maintain and conduct cadence with Sales team on order related updates. Be the communication point to internal teams on any process and procedures.

Responsibilities: * Manage product listings & catalogs * Execute e-commerce marketing * Process orders efficiently * Optimize online sales through catalog management * Ensure timely order fulfillment

JOB Description - Manage day-to-day operations for E-Commerce including Updating Product catalogues and perform sales activity to achieve targets. - Manage day-to-day operations for E-Commerce including Updating Product catalogues and perform sales activity to achieve targets. - Cover all activities including Listing, Forecasting, Marketing, Order Processing, Returns Handling, etc., - Should be able to handle e-commerce portals like Amazon, Myntra, Flipkart, Snapdeal, etc. - Knowledge of MS Excel, how to respond to mails New and fast selling products research - Capable enough to explain the products and provide the most relevant deal in order to achieve your set targets. Excellent English writing and reading skills would be added advantage. Benefits: - Yearly Bonus - Leave encashment - Provident Fund - Health Insurance / ESIC - Yearly Company Trip - Gratuity Education: BBA/MBA/Any Graduate

Job Summary: We are seeking a highly motivated and customer-focused Customer Service Associate to join our team. The ideal candidate will possess excellent communication skills, be a quick learner, and thrive in a dynamic environment. You will be responsible for providing exceptional customer support, primarily to clients in the USA, requiring flexible working hours to accommodate USA time zones. Responsibilities : Provide prompt and courteous customer support via phone, email, and chat. Resolve customer inquiries and issues efficiently and effectively. Maintain accurate customer records and documentation. Process orders, returns, and exchanges. Communicate with internal teams to ensure timely resolution of customer issues. Demonstrate strong email writing skills for professional correspondence. Adapt to and learn new systems and processes quickly. Work collaboratively with team members and contribute to a positive team environment. Be open to working in USA time zone shifts. Transition to a hybrid work model once a permanent office location is established in Mumbai. Qualifications : Excellent oral and written communication skills. Strong problem-solving and customer service skills. Ability to learn quickly and adapt to changing priorities. Experience in NETSUITE ERP will be preferred. Proficiency in email communication and professional correspondence. Ability to work independently and as part of a team. Openness to working in USA time zone shifts. Experience in the promotional industry (preferred). Minimum of a Graduate degree for freshers. HSC (Higher Secondary Certificate) will be considered for candidates with relevant experience. Benefits : Competitive salary. Loyalty bonus of Rs. 75,000 after 18 months of employment. Fixed weekend offs. USA Federal Holidays observed. Medical insurance coverage. Work from home initially, with a transition to a hybrid work model in Mumbai.

Sunex Stones, a leading manufacturer of engineered quartz slabs based in Jaipur, is seeking a motivated and detail-oriented CRM Executive with a minimum of 2 years of experience The role involves handling customer order processing, managing preform invoices, resolving customer complaints, and ensuring accurate maintenance of customer databases The ideal candidate will be proactive, possess excellent communication skills, and be capable of managing CRM-related administrative tasks efficiently Experience in a manufacturing or industrial setting is preferred Proficiency in Microsoft Office (Excel, Word, PowerPoint), Excellent verbal and written communication skills, Experience in customer service or CRM roles, Strong problem-solving and administrative skills. Key Responsibilities: Preform Invoice Management Order Booking Form Updates Document Management Customer Database Maintenance Customer Complaint & Grievance Resolution Handle customer calls, emails, and queries professionally

Opportunity with Nandan Petrochem Ltd. a Nandan Group Company for oils, lubricants and greases business as a Sales Coordinator who will be based in our Head Office at Goregaon East in Mumbai . JOB PROLES & RESPONSIBILITIES OF THE CANDIDATE : Preparing & Maintaining customer database in SAP. Managing the Operational and functional activities of Customers and Dealers Coordination for entire business process from order follow up, processing to execution. Outstanding extraction from SAP and submission, payment follow up, tracking and forecasting. Documentation Customer complaint handling Internal coordination with various verticals (SCM/Finance/Legal/Marketing) for effective customer service MIS reports Following SOPs prepared by Management ELIGIBILITY CRITERIA : Should have minimum 5 years of relevant experience in customer service/sales coordination in a manufacturing industry . Should atleast be a graduate. Should have experience of working on any ERP or CRM software. SAP preferred Should be good with MS Excel functions like vlookup, hlookup, pivot table,etc

Customer Support: Provide excellent customer service by addressing customer inquiries, resolving complaints, and providing accurate information about products, services, and company policies. Ensure a positive customer experience throughout all interactions. Communication: Communicate effectively with customers via various channels, including phone, email, chat, and social media. Listen attentively to customer concerns and provide appropriate solutions or escalate issues to the relevant teams for resolution. Problem Resolution: Identify and resolve customer issues in a timely manner, ensuring customer satisfaction. Troubleshoot problems, gather relevant information, and collaborate with internal teams to find effective solutions. Order Processing: Process customer orders, including order entry, tracking, and coordination with the logistics team to ensure timely delivery. Update customers on order status and handle any changes or cancellations requested by customers. Product Knowledge: Develop a deep understanding of the company's products or services. Stay updated on product features, specifications, and promotions to provide accurate and relevant information to customers. Complaint Handling: Handle customer complaints and concerns professionally and empathetically. Document complaints, investigate root causes, and work towards resolution while maintaining a focus on customer satisfaction. Customer Relationship Management: Maintain customer records, update customer profiles, and document customer interactions in the CRM system. Use customer data to identify trends, anticipate customer needs, and provide personalized service. Female Candidates Only Immediate Joining Required Job Purpose To process applications and verify all documents submitted by the customer via outbound calls. Responsible for verifying documents and maintaining data. Ascertain the verification process as per client guidelines. Liaising with the client and network marketing companies for a smoother business flow. Responsibilities Daily processing applications and updating the same in Excel and Database. Outbound calling to customers to verify their profile. Resolving customer queries. Co-ordinate with network marketing companies and clients with respect to different requirements. Preparing MIS reports on daily, weekly and monthly basis. Data Maintenance Coordinating with multiple stakeholders.

Hi, We are hiring for Order Management role in Chennai. Please go through the JD and Apply. We shall call back the relevant profiles Order management within the Order-to-Cash (O2C) process involves handling customer orders from the time they are placed until they are fulfilled and shipped . This includes activities like capturing order details, verifying information, checking inventory availability, and confirming the order with the customer. 1. Order Placement and Capture: The process begins when a customer places an order, whether through an online platform, email, or other methods. The order details are then captured and entered into the order management system, along with relevant information like customer details, payment and shipping information, and order status. 2. Order Verification and Confirmation: The captured order details are verified for accuracy and completeness. Inventory levels are checked to ensure that the requested items are available. Order details may be communicated to the customer for confirmation. 3. Order Fulfillment: Once the order is verified and confirmed, it moves into the order fulfillment stage. This involves tasks like picking, packing, and preparing the order for shipping. Order management systems often provide features for tracking the order's status throughout this process. 4. Order Tracking and Communication: Order management systems allow businesses to track the order's progress and provide real-time updates to the customer. This enhances customer satisfaction and builds trust. Apply Now

Hi, We are hiring for Order Management role in Chennai. Please go through the JD and Apply. We shall call back the relevant profiles Order management within the Order-to-Cash (O2C) process involves handling customer orders from the time they are placed until they are fulfilled and shipped . This includes activities like capturing order details, verifying information, checking inventory availability, and confirming the order with the customer. 1. Order Placement and Capture: The process begins when a customer places an order, whether through an online platform, email, or other methods. The order details are then captured and entered into the order management system, along with relevant information like customer details, payment and shipping information, and order status. 2. Order Verification and Confirmation: The captured order details are verified for accuracy and completeness. Inventory levels are checked to ensure that the requested items are available. Order details may be communicated to the customer for confirmation. 3. Order Fulfillment: Once the order is verified and confirmed, it moves into the order fulfillment stage. This involves tasks like picking, packing, and preparing the order for shipping. Order management systems often provide features for tracking the order's status throughout this process. 4. Order Tracking and Communication: Order management systems allow businesses to track the order's progress and provide real-time updates to the customer. This enhances customer satisfaction and builds trust. Apply Now

Sales Coordinator, Order Processing, SAP, Operations Executive, Vendor Management, Inventory, Supply Chain Coordinator, GRN, Procurement, Commercial Executive, Order Management, Logistics, MIS Operations,

We are hiring a proactive sales professional who can handle both field sales and customer development in our Bengaluru branch. Youll act as our first point of contact in South India and work closely with the CEO and HO team. Key Responsibilities Book and track sales orders from India MART, field sales, and email inquiries Coordinate with Purchase, Stores, Logistics, and Accounts for timely order dispatch and billing Handle 45 daily walk-in customer inquiries and assist them professionally Keep customers updated on order status and resolve delivery-related issues Support Accounts Receivable team with payment follow-ups (secondary role) Occasionally visit customers for post-sales troubleshooting when required Maintain accurate records of order fulfillment and report status to management Communicate with internal teams and customers via WhatsApp, phone, and email Candidate Requirement: 36 years of experience in sales coordination, customer service, or order execution (B2B preferred) Strong communication skills in English and Marathi/Hindi Excellent coordination, follow-up, and time-management skills Familiarity with basic Excel and any invoicing/ERP software (Zoho Books is a bonus) Well-organized, with a customer-first approach Must be comfortable speaking to industrial clients and vendors Work Details Office Hours: 9:00 AM 6:00 PM Workdays: Monday to Saturday Job Location: Narhe Gaon, Pune Occasional travel (minimal; as required) Perks & Benefits Annual performance reviews and increments Exposure to all company functions Growth opportunity in a fast-growing industrial brand

As the technical architect, transferring customers requirements into a solution based on Oranges products and services For all installed customer base, owner of technical design from concept through quotation to subsequent ordering and implementation, including technical validation of all associated customer deliverables key result / decision areas (outcomes): Maintain a good level of communication with allocated customer base and act as technical champion within OBS Become an integral part of the customer account team Liaise directly with customer to obtain all relevant technical information for successful quote and order validation for MAC project delivery Get it right first time , attention to detail Provide full technical detail as required for the service that is being ordered (in line with the high level customer requirements captured by Sales) as specified by the Quote Maintain excellent technical order quality Ensure service details being requested can be delivered (checking Availability, Capacity, Technical Compliance, Regulatory etc) and create/validate pricing scenarios Early validation of quotes with feedback to Salesr the customer Create additional validation requests (ie COS SAM) and capture additional costs into the pricing scenario Early validation of non-standard requests prevent revenue leakage Selection and validation of the access circuit quote against the service requested Get it right first time , attention to detail Delivering additional Technical Information as required (eg SRF2) Transfer customer details for accurate router configurations Own/Document and amend the SLA requirements Ensure SLA reports are current in line with the CSI-CSM Interlock process Resolution of Technical Rejections from SI teams Avoid unnecessary order delays, provide concise clarification Ownership of the Technical step in QUOTO Avoid unnecessary Quote delays, provide concise clarification Ownership of the Capture Technical Details step in Gold Avoid unnecessary order delays, provide concise clarification Propose alternative solutions to resolve problems and service availability issues Demonstrate your value and that of Orange Business Services Respond promptly to queries pertaining to assigned orders and Quotes Avoid unnecessary order delays, provide concise clarification Meet or exceed the targets set by the management with regards to order processing, technical clarifications and personal development Personal development and CSAT improvement Accountable for on time technical validation and reduction of the Lead Time to Connect Work with team to ensure technical validation and customer responses within committed timeframes and meeting major milestones Authority to initiate escalations to local team leader Take ownership of issues Any other duties as required by Manager knowledge and abilities: Knowledge / Understanding of:Service Delivery processes and organizationTCP/IP, Frame Relay, ATM, IPVPN, Remote Access protocolsMessaging, Voice/IPT and Security service Project Management skills Time management skills and able to balance multiple projects tasks Ability: Demonstrate initiative in proactively identifying and resolving problems that can potentially jeopardize the service due date and service quality Detail oriented Excellent organizational and planning skills Customer facing skills with demonstrable experience

Role & responsibilities Sale Order creation & process for dispatch after proper validation of purchase order & payment terms Sales Return & Replacement to end customer within stipulated timeline. Payment accounting creating customer payment receipt in system using T-codes Co-ordination with Logistics & Warehouse for timely deliveries Coordinating with Sales Team and SAP team and creating new customer codes. Invoice Submission & Maintain Invoice Submission Tracker In Excel. Handling customer queries related to invoice and payment. Maintain PO Tracker In Excel. After Invoice submission following for payment with customer as per payment term Working on SAP Systems Billing & Dispatch, Batch creation of FG And GRN in SAP System. punching the sales Orders. Preferred candidate profile Only from manufacturing Industry

*Responsible to connect with clients over the call for order updates *Educate customers about product features, services, and promotions to enhance their understanding and utilization, thereby fostering long-term engagement. *Resolve the queries and process the order of interested customer ,product delivery confirmation and return update *Document customer feedback and insights to identify trends, common issues, and areas for improvement in products or services. candidates from Gurgaon and Delhi only.