800 Order Processing Jobs - Page 3

Job Summary: By joining us as Change order Coordinator you will Plan and Ensure customer change order process timely and latest requirement flow to respective sections for required changes. In This Role, Your Responsibilities Will Be: Review incoming change order through change order system and attend based on priority. Working closely with AE, PM/CS, OM on change orders and ensure smooth and unhindered processing of change orders. Update system on commercial changes and ensure all related parties are informed. Update and extract information from Change Order Tracking database. Follow up with related parties to ensure that change orders are processed expeditiously. Working with IPM and /or factory personnel on quote requests and update LBP/Sales office regarding the charges imposed. Liaise closely with LBP or Sales office and Interco Project Manager on project/construction-based change request. Future activity (to be reviewed after 1 year) - Log errors from LBP and consolidate in month/period reports to minimize the errors LBP prone to make in the future. Who You Are: You balance planning with actions, research initiatives and try new approaches. You understand the importance and interdependence of internal customer relationships and you establish clear goals with anticipated outcomes and results. For This Role, You Will Need: Bachelor s degree or equivalent experience in engineering mechanical/chemical or related field, with minimum 1 year experience. Proficiency in Microsoft Office applications and the necessary skills to efficiently apply technology and systems specific to the department required. Good interpersonal and communication skills. Knowledge on Oracle Generate monthly reports and presentations. Our Culture & Commitment to You . .

Job Title: Sales Coordinator Experience Required: 23 Years Location: Ghaziabad Department: Sales & Marketing Employment Type: Full-Time Job Summary: We are looking for a proactive and detail-oriented Sales Coordinator with 2–3 years of experience to support our sales team. The ideal candidate will play a key role in coordinating sales activities, managing client communications, maintaining records, and ensuring smooth internal processes to help the team achieve its sales targets. Key Responsibilities: Coordinate and support day-to-day sales operations and activities Handle customer queries, prepare quotations, and manage order processing Maintain and update CRM and sales databases Follow up with clients and internal teams to ensure timely delivery and service Assist in preparing sales reports, presentations, and performance metrics Collaborate with logistics and finance teams for invoicing and dispatch coordination Support sales team with documentation and proposal preparation Ensure compliance with internal sales processes and guidelines

Role & responsibilities Overall responsibility of order processing and order fulfilment. Responsibility Of Channel Sales & Marketing on Pan India Basis. Handling Key Dealer account, and generating regular business. Managing orders: Inputting orders, confirming accuracy, and ensuring on-time delivery. Map compliance to company terms for all received customer orders and seeks clarity from RSM/ Sales Managers on deviation. Confirm goods and invoice receipt at customer end. Lead generation follow up & submit quotations to prospects. Communicate and resolve customer complaints pertaining to supplies. Ensure complete documentation of orders for transit and status for customer. Liaising with other departments to ensure timely delivery of products or services to customers Preferred candidate profile 3 Years + experience in similar profile Hands on experience in ERP handling for Order fulfilment, Channel Sales. Knowledge of GST & taxation (goods & services) Strong communication skills. Excellent CRM skills and experience Skills Required: ERP Entry & MIS reports Channel Sales, CRM, Customer Support and Coordination Barcode, RFID, Labels solutions Perks and benefits Apart from CTC, company benefits as per policy applies.

Hiring: Executive Caf / Specialist - Caf Location: Sachin GIDC, Surat Department: Admin Employment Type: Full-Time Salary: Up to 5 LPA Experience: 25 Years Gender: Male / Female Job Overview: Were looking for a Caf Executive to manage daily caf operations, ensure high standards of food & beverage service, lead a small team, and maintain cleanliness and efficiency across the site. Youll also be responsible for inventory, vendor coordination, and implementing new ideas to enhance the caf experience. Key Responsibilities: Supervise food, coffee & beverage prep Lead and train caf staff Maintain hygiene & cleanliness Use caf software for orders & inventory Coordinate housekeeping and procurement Travel to other sites as needed Qualifications: Any Graduate / Hotel or Hospitality Management / B.Sc or M.Sc Admin experience in industrial or manufacturing setup preferred Interested? Please share the following details to: chinmaya@topgearconsultants.com Current Location: Preferred Location: Highest Qualification: Total Experience: Current CTC: Expected CTC: Notice Period: Availability for Interview (Date & Time): Resume: (Attach) Thanks & Regards, Chinmaya I HR Associate I www.topgearconsultants.com https://www.linkedin.com/in/chinmaya-ambre-9582572bb

Key Responsibilities: Float enquiries and coordinate with vendors/suppliers for procurement of materials and services. Track purchase orders, follow up for timely deliveries, and ensure records are regularly updated. Liaise with accounts and vendors to ensure timely processing of payments and resolve discrepancies. Maintain comprehensive records of project documentation including Purchase Orders (POs), Invoices, GRNs, and vendor files (hard and soft copies). Assist in preparing and maintaining daily attendance, leave records, and other office registers. Support the preparation, submission, and follow-up of tender documents on government portals such as GeM, CPPP, IREPS, and eProcurement. Compile and organize necessary documents, certificates, and information required for bid submissions. Draft professional emails, official letters, and internal communications. Prepare MIS reports, payment tracking sheets, and procurement status updates for internal review. Follow up with vendors for quotations, delivery timelines, and any required clarifications. Ensure organized documentation for audits, inspections, and internal reviews. Coordinate with internal teams to ensure smooth administrative and procurement operations. Support scheduling of meetings, preparation of Minutes of Meeting (MoM), and other administrative tasks. Required Skill Set: Excellent written and verbal communication skills. Strong coordination and follow-up capabilities. Working knowledge of government e-tendering platforms (GeM, CPPP, eProcurement, IREPS) is a strong advantage. Proficient in MS Office tools: Word, Excel, Outlook, PowerPoint. Effective time management, multitasking, and organizational abilities. Basic understanding of procurement processes and documentation. Ability to handle sensitive information with integrity, confidentiality, and professionalism. Preferred Qualifications: Graduate in any discipline (Commerce/Business/IT preferred). Familiarity with procurement workflows and documentation standards. Experience working in an administrative, procurement, or tender support role.

We are looking for an experienced Marketing Manager- Digital Marketing to join our brand Chelsea Seamless based at Gurgaon. If you’re passionate about driving digital marketing strategic and have experience in building brand awareness. Required Candidate profile Candidate Must Have Experience in-Digital MarketinAwareness & Building D2C website Marketing Content Marketing Content marketing Candidate from someone with a digital marketing-focused background.

Key Responsibilities: • Manage product listings, pricing, and inventory on the eCommerce platform. • Coordinate promotional campaigns and customer communication. • Track online sales, process orders, manage order fulfillment, and ensure timely delivery. • Optimize the website for better user experience and handle technical issues. • Analyze website traffic and suggest improvements for sales growth. • Manage payment gateways and resolve transaction issues. Qualifications: • Experience in eCommerce platforms like [Shopify]. • Strong communication, customer service, and analytical skills.Role & responsibilities Preferred candidate profile

JD for Inside Sales Executive Maintaining long-lasting relationships with existing customers through exceptional after-sales service. Actively sourcing new sales opportunities through cold-calling and emailing. Developing in-depth knowledge of product features and benefits. Utilizing virtual meetings to build relationships with new customers. Processing customers' purchase orders and liaising with the logistics department to ensure the timely delivery of ordered products. Advising customers on suitable product selection based on their needs and specifications. Creating a sales pipeline to accurately reflect the relative placement of sales prospects in the purchasing process. Following up on sales inquiries that are made by potential customers through website chats, emails, and inbound calls. Setting up face-to-face meetings between potential customers and Outside Sales Representatives

As the E-commerce Operations Manager, you will oversee daily e-commerce operations, including inventory management, order processing, logistics coordination, and customer service to ensure a seamless shopping experience. You will also assist in managing digital signage operations, supporting content management, troubleshooting, and performance monitoring of digital media campaigns. This role demands a strategic thinker with a strong understanding of e-commerce platforms and digital signage systems, capable of optimizing processes and collaborating across teams to drive sales and enhance our digital presence.

We are seeking a dedicated E-commerce Executive to manage our online store operations. Responsibilities include: Product Uploading: Ensure accurate and timely product uploads on all leading portals. Order Processing: Handle end-to-end order processing efficiently. Inventory Management: Maintain and update inventory records. Return Management: Manage and process customer returns. Wrong Return Claim Submission: Submit and follow up on wrong return claims. Social Media Management: Update and create posts for brand social media pages according to seasons and events. If you are detail-oriented with a passion for e-commerce, apply today to join our dynamic team!

Compiling the orders and following the PJP. Ensure healthy ROI of Distributors Conduct regular meetings with all the cross-doc agents. Analysing the stock level and reporting it to the sales department to take the orders accordingly. Integration of requisitions made by the sales department and making the route for their delivery. Making provisions for emergency deliveries. Checking the dispatched material for retail outlets and Cross Docs. Ensuring the order to reach the desired places. Solving AMCs/Spokes/Wholesalers and customer issues. Handling the Cross-Doc agents and submitting the bills for their transaction. Maintain the level of fill rate

JOB DESCRIPTION Location: CIPL , Thiruvallur Job Title: Order Analyst Department: Supply Chain Reports: D&O Manager JOB PURPOSE: The Order Analyst contributes by providing communication, transaction and data management to cross functional team thereby meeting business requirements. The job purpose is to primarily work with Master Production Scheduler, Order Management, Assembly, Shipment and Outbound transportation team for timely shipment planning and execution. Must ensure dealer orders are received, tracked, checked and processed for defect free invoicing to the dealer/ customer JOB DUTIES: Order analyst primary duties consist of validating all order punched by dealer Order validation and Sale order creation Production Order creation and release for manufacturing operations Work with assembly operations to track machine readiness as per shipment schedule Work with transportation team for timely placement of trucks aligning to shipment schedule Invoice processing as per order received and the machine ready for shipment Perform invoicing for scrap which are transported by scrap dealer Sale Mode invoicing for the parts which are sold to suppliers Generate the daily / weekly reports to Cross functional team on all open issues BACKGROUND/EXPERIENCE: Order Analyst may qualify for the positions with a bachelors degree. Need Minimum 2 years of experience in Supply chain field such as Documentation, Invoicing and Warehousing in an ERP environment Should have basic knowledge in ERP systems Need better communication skills, Critical thinking Skills and Problem-solving skills. Strong Excel skills (proficiency in pivot tables, v lookups, and “if” statements) Strong analytical skills – able to identify anomalies in data and solve them quickly and effectively Ability to manage multiple tasks simultaneously with excellent follow-up and attention to detail

Industry - Automotive Sector Qualification - Any degree / diploma Experience - 2 to 5 years Location - Chennai (Oragadam) Notice Period - 30 Days Preferred Direct & permanent role with client Interested candidate can share updated resume to Yogeswarisugumar@bdo.in with below details. Current CTC: Expected CTC: Notice period: Current location in Chennai: Cab Routes : Chrompet to Oragadam, Kanchipuram to Oragadam, Kattankulathur to Oragadam Graduate - Engineering or Diploma or any Graduate Should be 1.5yrs - 2 yrs of Experience in Customer relation & order processing . Order forecast - Analyzing the demand fluctuations proactively Order Creation Customer Follow up Order Adherence Analysis Monthly Stock Audit - Support Logistics management Inventory management Warehouse management Invoicing MIS Analysis Basic ISO, QMS ,EM

Urgent Required || Sales Coordinator || Leading Fabric Manufacturing Company, Bhiwandi Job Location : Bhiwandi, Harri Har Complex, Maharashtra NO. OF VACANCY ; 2 Job Description Sales Co-ordinator 1. Should possess a strong determination , Energetic and a quick learner and committed to work. 2. Co-ordination between Customer and the factory / Production team via Emails and telephonic communication. 3. Co-ordination and follow ups with production team for customer satisfaction and timely execution of orders to the customer. 4. Should be able to work on ERP for sales related documents. 5. Able to work under pressure/ multi tasking e. support sales team, follow up with customers for payments/ Business conversion of samples sent 6. Generate daily sales report etc.... 7. Generating Performa Invoice/ sending Quotation/ payment follow up Minimum 2 Years Exp. is required Qualification: Graduate in any stream Age : 25 to 35 yrs Work Time : 9 am to 6 pm Work Days : Monday to Saturday Note : The Candidates MUST BE within the Vicinity Of Thane (City), Mulund, Bhandup, Dombivali, Kalyan . Interested Candidate can share their resume on nayantara.g@deconjobs.com or can whatsapp on 9136925239 with below details Current CTC: Exxpected CTC: Current Location : Notice Period

Amazons Finance Operations, Accounting & Analysis (FOAA) team is a fast-paced, team-focused, dynamic environment and delivering great experiences for our customers is top priority. FOAA is seeking a BIE 1 to support our Ordering Tech and Regional Accounting teams. We are looking for passionate and talented system analysts who have experience working with innovative, mission critical, high-volume applications that customers love. This is a high visibility team where you will get a chance to make a positive impact on customer experience. This team supports Amazon Ordering team that builds services which enables all aspects of a customer purchase life cycle starting from shopping cart, checkout, order processing, managing order history and post-fulfilment actions. Ordering team builds services which are backbone for multiple commerce sites like Grocery, Prime Now, Alexa shopping, Amazon Go, Amazon Books, Amazon pharmacy and more. Our services include multiple, massively scalable distributed systems that provide inexpensive, reliable, financial controllership platforms to our business partners. The ideal candidate must have superior attention to detail and the ability to manage multiple competing priorities. As a systems analyst on our team, you will help investigate issues, identify root causes, and help drive fixes to our systems in the finance/accounting space. You should be somebody who enjoys working on solving problems, are customer-centric, and works well across teams -Provide operational support for accounting and business to ensure financial events are completely and accurately recorded from source to our financial ledgers. -Investigate common system failures such as corrupt workflows, missing or wrong configuration, and incorrect postings. -Responsible for identifying root causes, categorize them into buckets, and provide systematic solution insights. -Provide user operational support and respond to data and research queries from management team. -Provide financial operations support for accounting and lines of business in order to complete reconciliation of financial accounts. -Work with product management, technology management, and accounting to research issues, and implement process improvements. A day in the life The BIE1 is responsible for partnering with internal business customers to analyze and manage financial issues relating to business operations. In this role, you will provide guidance and requirements for new product launches and resolve current financial business issues by partnering with accounting, appropriate business units, and source system teams. You will ensure new business launches meet requirements for all relevant financial use cases, including accounting, source system accuracy, and completeness. This role will identify and assist in fixing root causes by providing research, data, support, and recommendations to source system teams and business units. You will also work to develop and automate processes to identify appropriate classifications of financial variances and transition the solution to accounting when the process is in steady state About the team Amazons Finance Operations, Accounting & Analysis (FOAA) team is a fast-paced, team-focused, dynamic environment and delivering great experiences for our customers is top priority. FOAA is seeking a BIE1 to support Ordering Tech and Regional Accounting teams 1-2+ years of relevant work experience Background in accounting, finance, or the payments industry Strong analytical skills with excellent problem-solving abilities Advanced knowledge of Excel SQL Intermediate to Advanced Metrics and reporting; invent and simplify Python, Analytical problem solving (Analysis, DB concept and Statistics) Visualization (Excel charting, Tableau/PowerBI) Demonstrated ability to work with multiple layers of complexity Proven ability to identify and resolve data inconsistencies Ability to present information and analysis clearly and concisely Is innovative, can simplify, and have relentlessly high standards Experience driving small to medium sized cross functional projects Proven ability to build relationships and influence others Strong overall business acumen Very strong written and oral communication skills Is data driven and sets clear, measurable quality goals Maintains composure in the face of highly ambiguous environments and constant change Bachelor s Degree or equivalent Experience with AWS Products Experience dealing with large datasets Proven ability to develop new ideas and creative solutions Proven ability to work successfully in an ambiguous environment Proven ability to meet tight deadlines and prioritize workload Ability to work in cross-functional teams Customer focus and professional demeanor

Responsibilities: * Manage online sales through e-commerce platforms * List products on website with accuracy * Process orders efficiently * Collaborate with marketing team for promotions * Monitor analytics & optimize performance Annual bonus Provident fund

Product Portfolio: IT Product Sales Servers, Storage, and Networking Products Experience: 6-9 years Roles & Responsibilities: Generate leads through various channels and sources. Provide detailed briefings on the company and its product portfolio to potential clients. Manage proposals, order processing, and payment follow-ups. Identify and map target customers to drive sales growth Collaborate closely with the ISR team, Sales Specialists, and Sales Head to ensure alignment and effective execution of sales strategies. Update and maintain CRM daily, ensuring accurate records and timely reporting. Prepare sales contracts for successful orders and coordinate order submissions for processing.

Number of Openings 1 ECMS ID in sourcing stage 530495 Assignment Duration 6 Months Total Yrs. of Experience 10+ Relevant Yrs. of experience 6+ Detailed JD (Roles and Responsibilities) JD for SAP CS Minimum of 6+ years of SAP Customer Service (CS) / Service Management (SM) experience Must have SAP CS experience for at least 3 full Project lifecycles and at least 1 in S/4 HANA Implementation Project Strong SAP technical, configuration and business area knowledge in CS module Extensive knowledge of Installed Base Management, Service Order Processing and Resource Related Billing Experiance in Field Service, In-house Repairs, Service Contracts and Warranty Claim Management Extensive knowledge of replacement processing including Refurbishment process Knowledge of labor activity posting and integration with time keeping system We are also looking for people with integration capabilities and cross modular capability in SAP SD, MM/LE and Financial Accounting (FI) modules. Translate users requests into application system solutions Resolve business issues by working with various groups within the company Redesign procedures to suggested best business practices in concert with SAP functionality Good to have industry experience specially in After Sales and Services Strong knowledge/experience in the industry trends and SAP solution positioning for the industry. S/4HANA Certification Experience in SAP Fiori applications Mandatory skills SAP CS Desired/ Secondary skills CS Domain SAP Max Vendor Rate in Per Day (Currency in relevance to work location) 13000 INR/Day (Based on quality of the profiles) Work Location given in ECMS ID Offshore BG Check (Before OR After onboarding) Post onboarding Is there any working in shifts from standard Daylight (to avoid confusions post onboarding) YES/ NO No

Order Processing on Flipkart, Myntra, First Cry, Nykaa, Shopify. Cataloging, E-Listing, Fashion Contenting Writing, Customer Care Handling (emails, calls), packaging, developing offers, strategies for sales, Dump file updates advance excel skills.

Job Trade Sales Officer (FMCG, Personal Care, Cosmetics, Innerwear & Beverage) We are currently seeking a highly motivated and experienced Trade Sales Officer to join our team at Titan, a leading company in the Fragrances industry. As a Trade Sales Officer, you will be responsible for driving sales and expanding our market presence in the FMCG, Personal Care & Cosmetics. Responsibilities: - Develop and maintain strong relationships with key Re-distribution stockist & retailers. - Identify new business opportunities and generate leads to expand our customer base. - Conduct market research and analysis to stay updated on industry trends and competitor activities. - Collaborate with the sales team to develop effective sales strategies and achieve sales targets. - Provide excellent customer service and ensure customer satisfaction through timely order processing and delivery. - Monitor sales performance and prepare sales reports for management review. - Stay updated on product knowledge and effectively communicate product features and benefits to clients. - Attend industry events, trade shows, and conferences to network and promote our products. : - Proven experience as a Trade Sales Officer or similar role in the FMCG, Personal Care, Cosmetics, Innerwear, or Beverage industry. - Strong knowledge of the FMCG, Personal Care, Cosmetics, Innerwear, and Beverage sectors. - Excellent communication and negotiation skills. - Ability to build and maintain strong relationships with clients. - Results-driven with a proven track record of achieving sales targets. - Self-motivated and able to work independently as well as part of a team. - Proficient in MS Office and CRM software. - Bachelor's degree in Business Administration, Marketing, or a related field. If you are a dynamic and results-oriented individual with a passion for sales and a strong background in the FMCG, Personal Care, Cosmetics, Innerwear, and Beverage industries, we would love to hear from you. Join our team at Titan and contribute to our continued success in the Fragrances market. Apply now! Work Experience Job TitleSales Executive Job CategoryFragrances Company NameTitan : - Minimum of 1-5 years of trade sales experience in the Fragrances industry. - Proven track record of achieving sales targets and driving business growth. - Strong negotiation and communication skills. - Excellent interpersonal skills and ability to build rapport with clients. - Self-motivated and target-driven with a passion for sales. - Ability to work independently and as part of a team. - Proficient in using CRM software and MS Office Suite. - Bachelor's degree in Business Administration or a related field is preferred. If you are a dynamic and results-oriented individual with a passion for sales, we would love to hear from you. Join our team at Titan and contribute to our continued success in the Fragrances industry. Apply now!

Job Job TitleKey Account Executive - E-Commerce Company NameTitan Job TypeRegular/ Job CategoryOther DepartmentE-Commerce LocationBengaluru, Karnataka, India : The Junior Key Account Manager (KAM) for Marketplace Business & Operations will be responsible for managing and optimizing key accounts within our online marketplace platforms. This role involves working closely with internal teams and external marketplace partners to drive business growth, improve operational efficiency, and ensure customer satisfaction. Key Responsibilities: Account Management: Develop and maintain strong relationships with key marketplace partners, ensuring the smooth execution of operations and business strategies. Sales & Performance Analysis: Monitor sales performance across various marketplace platforms, identify trends, and recommend improvements to meet business targets. Operational Support: Coordinate and support day-to-day marketplace operations, including inventory management, order fulfillment, and logistical coordination. Market Research & Strategy: Conduct market analysis to understand customer preferences, competitor activity, and industry trends to recommend strategic actions. Collaboration: Work with cross-functional teams, including marketing, product, and logistics, to implement marketplace strategies and resolve operational issues. Reporting: Prepare regular performance reports for key accounts, tracking KPIs such as sales, customer satisfaction, and delivery timelines. Work Experience EducationBachelor\u2019s degree in business, Marketing, or a related field. Experience1-2 years of experience in account management or e-commerce, preferably in a marketplace environment. Strong analytical skills and proficiency in data analysis and reporting tools. Excellent communication and interpersonal skills.

Job Job TitleKey Account Executive - E-Commerce Company NameTitan Job TypeRegular/ Job CategoryOther DepartmentE-Commerce LocationBengaluru, Karnataka, India Titan, a leading retail company in India, is seeking a highly motivated and experienced Key Account Executive to join our E-Commerce team in Bengaluru. As a Key Account Executive, you will be responsible for managing and growing our key accounts in the E-Commerce sector. Growth Primary/ Retail Sales 1) Meeting the monthly primary/ retail sales target of designated platforms. 2) Ensuring growth in sales Value YoY by planning necessary marketing activities and understanding the category trend. 3) Preparing the monthly Inventory range plan in association with merchandiser based on ROS & New Product launch 4) Timely Co-ordination with Supply chain, CFAs and Platforms for entire order fulfilment lifecycle. 5) 95%+ of range plan is live at any time. Value Creation Debtors, Payouts & Compliance 1. No over dues for the review period -Sending Reminders to partner on overdue/outstanding. Collecting sales data for credit note working. 2. All payouts should be in the budgeted limits 3. Timely Communication to internal stakeholder & associates Customer/ Stakeholder Satisfaction Partner Management 1) Healthy working relationship with internal and external stakeholders 2) Periodic business review meet with all partners (Internal & External) 3) Listing of the new products with correct information on the platforms 4) Resolving partners disputes in coordination with internal stake holders. 5) Uploading the schemes/ discounts as per the planned schemes. Innovation New Process and Initiative 100% listing of active line on the platforms Continuous replenishment for Top Sellers for partner with a Fill rate of at least 75% 10% contribution of NP on a overall target. Work Experience Education QualificationsGraduation ExperienceMinimum 1 year experience in a consumer goods company (Fashion, Electronics, FMCG) or retailers ( Flipkart/ Myntra/Amazon/ Shoppers Stop/ Lifestyle/ DMart ) \u2013 working in a sales / operations role Skills: MS Excel and data management Written & Spoken skills stake holder management Communication skills.

Job Title: B2B Operation Executive Location: Andheri, Mumbai Job Type: Full-time onsite Who we are At Beco, we re dedicated to making sustainability accessible and convenient for all. As a fast-growing FMCG start-up, we have ambitious plans to scale rapidly over the next five years. To help us achieve this, we re looking for a sales associate who can join us in building and growing our enterprise business, Pan India. Are you someone who Has a get it done mindset Brings passion and a positive attitude Can thrive in fast-paced environments. Committed for the long term Focused on speed and execution key Responsibilities Support order processing, inventory tracking & payment follow-ups. Help with shipment coordination to ensure timely deliveries Coordinate with the sales team to understand and meet client needs. Ensure smooth communication with B2B clients & resolve queries Coordinate with clients to ensure smooth onboarding and satisfaction. Collaborate across departments (logistics, finance, marketing. Assist in timely deliveries and maintain customer satisfaction. Requirements Bachelors degree 2+ years of sales experience, preferably in MNC & B2B. Strong client relationship and communication skills. Fluent in English with knowledge of digital sales tools. Experience with clients in Corporate / Horeca / Education / Healthcare Best-fit Behavioral Traits Practical problem-solver with business sense and judgment. Passionate about capability-building and learning agility. Mature, collaborative, and able to motivate teams. Ambitious, determined, and non-hierarchical with a can-do attitude.

Key Role Responsibilities: Strong professional communication skills in order to deal with DPWL clients informing them about status of their shipments. Responsible for the timely completion of jobs into freight forwarding automation by managing the daily tasks and ensure smooth and efficient flow of operations. Monitoring the daily E-mails & communications with both internally & externally customers in order make sure the circle of Information is going on professionally and in a timely manner. Provide DPWL Customer high-end advice regarding the required import and export documentation. Responsible for accurate billing process following the clients individual price agreements and ensuring timely and professional communication of the invoice towards the clients. Complete data entry into DPWL Inhouse system - Cargo runner platform and update data accurately and timely complete milestones. Coordination with carriers, vendors and customers in case of any missing and/or damaged shipments and handling of claims in regards of insurance claims, incidents, etc. Monitoring and developing the daily work environment/ procedures to meet the company standard and the set KPIs to achieve the best results. Resolve all customer complaints and inquiries and provide customers with the guidance required for order processing via the appropriate level of communication always maintained. Liaising and coordination with suppliers and 3rd party logistics vendors in order to arrange jobs outsourced to them on behalf of DPWL Dubai Coordination with clearance department for all pending import / export shipments Maintaining contact with our global network offices /AGENTS for inbound and outbound cargo Address operational concerns and issues appropriately, monitor progress to ensure timely and adequate resolution and generate reports once required Ensure all the invoicing is completed within the set KPI and report to the management in case the objectives are not achieved. Ensure that all practices are in compliance with the companies / customers operational policies and procedures so that business is handled efficiently. Ensure risk is minimized through full and proper documentation of all transaction and verbal commitments throughout internal departments. Performing a variety of tasks and utilize time management skills for meeting all goals and objectives during daily operations. Ensure all the invoicing is completed within the set KPI and report to the management in case the objectives are not achieved. Ensure that all practices are in compliance with the companies / customers operational policies and procedures so that business is handled efficiently. Excellent communicational skills and high cooperation required within different department units such as pricing, inside sales and commercial team to optimize service performance Work flexible over-hours in close coordination with line manager covering situations where business is requiring urgent execution and coping with possible peak season high volumes When required, take part of both regular internal and external training in order to maintain and increase logistics knowledge Ability to work in a fast paced, time sensitive environment Detail oriented Professional and articulate communicator Customer focused Team player Flexibility in work schedule Aptitude for prioritization/multi-tasking Skills & Competencies: Minimum 3-5 years of experience in the freight forwarding industry working for a mid- or large size freight forwarding company Experience in Dubai market and dealing with platforms such as Dubai trade /cargowaves Advanced freight forwarding and logistics knowledge - Inco terms and all shipping modes especially sea and air Proficiency in Microsoft office and windows programs Ability to learn and adopt new system Operational efficiency and time management Strong professional and inter- communicational skills Customer service oriented and ability to initiate and resolve cases Education & Qualifications: Graduate and entry-level Professionals Logistics Education with a minimum of 3 years experience in a freight forwarding role

Key Responsibilities: Perform order management tasks for specific customers/accounts, handling the entire order life cycle (order entry, modification, invoicing, credits/debits, logistics documentation). Provide consultative support to customers regarding lead time, availability, minor technical support, and policy. Act as a single point of contact for customer inquiries and escalations, managing them to closure. Demonstrate customer support excellence in all communications and interactions. Liaise with internal production, planning, and materials teams to ensure prompt, accurate, and timely order throughput, including achieving financial targets. Communicate with sales, warehouse, and logistics staff to confirm order status and resolve customer queries. Support departmental goals and initiatives to become a more proactive customer-centric organization. Develop, document, and enhance standard administrative practices related to customer communication and order throughput processes. Identify and develop proactive communications for assigned customers regarding processes, policy, and best practices. Support customer visits and participate in continuous improvement projects. Lead a team of 5+ Order Management Representatives/Specialists. Plan, prioritize, and schedule team activities for efficiency. Review progress and evaluate results for continuous improvement. Ensure customer support excellence in all interactions. Utilize departmental tools, systems, and processes effectively. Monitor team performance and adapt procedures for improvement. Lead cross-functional problem-resolution initiatives. Address complex inquiries promptly and accurately. Liaise with other departments to integrate activities. Analyze customer inquiries and recommend process improvements. Develop problem-solving guidelines and materials. Own departmental metrics, reporting, and analysis. Coordinate team input for proactive customer communications. Lead local and participate in global continuous improvement projects. Experience: 8+ years of experience in Supply Chain/Customer Order Management, including people management. Experience in managing a team of 5+ employees preferred. Experience in high-impact continuous improvement or Six Sigma projects preferred. Intermediate level of relevant work experience, preferably in consulting or GCC/shared services industry, working with APAC or EMEA region. Skills: Strong team management skills. Excellent communication and interpersonal skills. Ownership and self-drive for value addition. Analytical and problem-solving abilities. Ability to adapt and thrive in a fast-paced environment. Ability to work collaboratively with all stakeholders. Proficiency in Microsoft Office Suite and presentation skills. Work Conditions: Ready to work in shifts (APAC shift: 6:30 AM to 3:30 PM IST or EMEA shift: 12:30 PM to 9:30 PM IST). 2 days work from home and 3 days work from office with free transport facility for both shifts. Qualifications: Bachelors degree or equivalent required. This position may require licensing for compliance with export controls or sanctions regulations. Competencies: Collaborates: Building partnerships and working collaboratively with others to meet shared objectives. Communicates effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer focus: Building strong customer relationships and delivering customer-centric solutions. Drives results: Consistently achieving results, even under tough circumstances. Manages complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Self-development: Actively seeking new ways to grow and be challenged using both formal and informal development channels. Customer Support: Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction. Order Life Cycle: Demonstrates the phases of the end-to-end order life cycle, terminology, and functional collaboration that enable customer orders to be fulfilled. Order Life Cycle Systems Knowledge: Demonstrates the steps within each system screen to process customer orders, order modifications, and respond to customer queries. Order Processing: Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification, and resolution. Values differences: Recognizing the value that different perspectives and cultures bring to an organization.