800 Order Processing Jobs - Page 23

Role: Process specialist Min 2 years of expr into Order Fulfillment ,order processing & Logistics UK shift timings salary upto 5.5 LPA Location: Pune Immediate joiners preferrable Direct walk-in interview Thanks JS4U 7200217280

Job Description Summary Responsible for administrating contractual documents that establish business relationships with vendors, customers and/or partners. Works with sales and service teams as well as the legal department to structure contracts. Analyses contracts to ensure compliance to company policy, government specifications and other requirements. What you'll Do Acquire and maintain a solid understanding of the complete contract process. Support all activities related to, but not limited to, customer account management, business consultation, contract validation and execution, order processing, and provisioning products. Learn and adhere to company related procedures and processes. Manage the processing of incoming revenue generating contracts in accordance with established procedures. Set up and maintain customer records within systems per established procedures. Handle incoming queries. Status reporting. Work as part of a distributed team to achieve common goals and objectives. Quarter-end activity. Business Continuity participation. System testing. Project participation. Work with internal teams including Sales, Legal, Credit, and Deal Desk. What you need to succeed Proven experience in a similar role. Understanding of Quote to Cash / Order Management / Contracts etc Bachelor's Degree or equivalent experience. Be flexible to shift across APAC / EMEA / North America time zones per business requirements A familiarization with SAP, MS Word, Excel, and Outlook. A general knowledge of the contract process at the commercial level. An ability to multi-task, prioritize, and work to a very high level of accuracy. Excellent interpersonal and communication skills.

Skills: Customer Relationship Management (CRM), Target Orientation, team handling, Interpersonal Communication, fluent, Customer Service,. Company Overview. Touchstone Educationals LLP is a leading IELTS Education Institute with a network of branches across Punjab, Haryana, and Rajasthan. With over two decades of experience, we have been providing expert and personalized services for those seeking to study in Canada and Australia. Job Overview. We are looking for an experienced Sales Coordinator to join our team at Touchstone Educationals LLP. As a Sales Coordinator, you will be responsible for supporting the sales team in achieving their targets and ensuring smooth sales operations. This is a mid-level position requiring 4 to 6 years of experience. The job location is Kotkapura, Punjab, India. This is a full-time position. Qualifications And Skills. Bachelor's degree in Business Administration or a related field. Proven experience as a Sales Coordinator or in a similar role. Strong knowledge of sales principles and strategies. Excellent communication and interpersonal skills. Ability to multi-task and work in a fast-paced environment. Proficient in MS Office and CRM software. Attention to detail and problem-solving skills. Ability to prioritize and meet deadlines. Experience in the education industry is a plus. Roles And Responsibilities. Assist the sales team in generating leads and managing customer inquiries. Monitor and track sales activities, ensuring accurate and timely reporting. Coordinate with internal departments to ensure smooth order processing and delivery. Prepare sales contracts and agreements, ensuring compliance with company policies. Handle customer complaints and resolve issues in a timely and satisfactory manner. Maintain and update customer database, ensuring accuracy and completeness. Assist in the development of sales strategies and marketing campaigns. Provide administrative support to the sales team, including organizing meetings and preparing sales presentations. Stay up-to-date with industry trends and competitor activities. Show more Show less

Skills: team handling, Sales, communication, team leader, english, graduate,. COORDINATOR (SALES). Requirements:-. Team Handling Exp. Required preferably in the same domain. Minimum Graduate Female with Exp. Salary 30-35 K (69+ Years exp). Sales coordinator Background should be from educational Institutes(College/Universities) Sales (Banking / Insurance domain) preferable, Team Handling experience and has done direct sales. Good Communication skills and Fluent English. Should be stableshould not have intake in coming 6 mths to 1 yr. Job Type:Full-time. Salary:20,000.00 35,000.00 per month. Benefits. Commuter assistance. Shift. Day shift. Supplemental Pay Types. Commission pay. Travel Requirement. Up to 20% travel. Education. Bachelor's (Preferred). Experience. total work:4-7 years (Required). Work Location:In person. Speak with the employer* resume@touchstone.co.in. Show more Show less

Your job will be responsible of entering customer orders in an end-to-end work processes and systems. You will be responsible of maintaining Foundational customers thorough knowledge of the businesses' products, applications, and service offerings. You will manage the operational needs and collaborate closely with functional partners (Commercial Team, Quality Team, Supply chain and Customer Service etc.) to meet process and functional objectives. You are a self-motivated person with ability to use initiative and thrive on responsibility. And also capable to work effectively in small teams and a be willing to continuously develop knowledge and skills. Responsibilities Execute the order entry process and manage the order fulfillment process for a designated business or group of businesses and customers, handling priority and foundational customers with a high degree of complexity. Maintain a thorough knowledge of the company's products, applications, and service offerings within the assigned business portfolio. • Strengthen customer intimacy by developing solid relationships, understanding customer needs, and gathering market intelligence. Coordinate activities at assigned customer accounts, proactively address issues, and implement solutions. Maintain service levels according to business prioritization. Differentiate between customer requirements and the company's capabilities, choosing the best and most cost-effective solutions. Qualifications Required a bachelors degree. 3 years to 6 years of working experience in similar roles Preferred Skills Problem solving and communication skills Costumer Service and business process acumen Additional notes The ability to accommodate a flexible schedule aligned with international time zones is essential

As an E-commerce Executive to manage and grow our online sales channels. Will be responsible for the day-to-day operations of our e-commerce platforms, ensuring a seamless customer experience, driving online sales. E-commerce Platform Management Required Candidate profile Manage and maintain the company's e-commerce platforms. Ensure product listings are accurate, up-to-date, and visually appealing, including high-quality images and compelling descriptions.

Job Description- Executive Customer Service and Operations Organisation Summary: Jyoti International Foods Pvt Ltd JI Foods is a leading Supply Chain and Food distribution company in the Food Service / HoReCa Industry in India. At JI FOODS, we provide 360-degree supply chain solutions and manage end to end supply chain for our customers covering a diverse category of products including temperature controlled and ambient SKUs. We have built and grown our market presence to cater to clients across domains including Restaurants, Hotels, Cinemas, Cloud Kitchens etc . We currently support customers across 150+ cities through our network of 10 distribution centres spread across 8 states in India. Our strong relationship with 200+ leading suppliers and manufacturers helps us fulfil customer requirements covering thousands of SKUs and growing each month. We are nimble to change and nurture innovation and collaboration in our business approach and practices. We are very conscious about the quality of the service we provide to our customers and endeavour to follow continuous learning by creating work efficiencies in all facets of our business. Our clock-work operations ensure timely, effective and hassle-free supply chain support based on our clients procurement schedule thus ensuring they can focus on their core business, while everything else which ensures they succeed in achieving their production goals, is supported by us As the NextGen Leader in a sector with a large untapped potential, we welcome you to join our roadmap of growth and to co-create success stories for customers! Role Summary: Were looking at dynamic service oriented individuals to join our Customer Service Operations Team at our India HO based in Pune. The ideal candidate is someone who enjoys the challenge of working in a highly fast paced business environment, has excellent communication and number crunching skills combined with a keen eye for detail, You enjoy managing operations and resolving conflicting priorities. You possess strong order processing and MS Outlook and Excel skills. You possess hands on experience in managing customer queries, day to day problem solving and a mindset that thrives on driving 100% customer satisfaction despite day to day operational challenges. This role involves managing conflicting priorities to ensure total customer satisfaction at all times. Your role will involve engaging with customers and various internal teams (logistics, warehousing, finance) on a daily basis. Your Key Tasks and Priorities Include : Order Processing Receiving, cross-checking, and compiling orders received from customers with 100% accuracy. Forwarding correct orders to the Order Processing Team for Order Confirmation and Invoicing Processing of customer sales orders and service requests. Must be able to multi-task and manage high volume of orders on a daily basis Ensuring customer requests are met on-time with 100% precision, every day. Managing Invoicing, dispatch documentation, Waybills and liaison with warehouses and logistics to ensure smooth end to end order execution. Processing clients requests in a time sensitive environment Co-ordination Pre-empting Supply and Demand Bottlenecks and timely pre-intimation to Procurement, Finance, Operations beforehand. Co-ordination with warehouse team for inventory confirmation. Co-ordination with Logistics teams for ensuring timely dispatches to stores. System Knowledge Knowledge of SAP, MS Office Creating and updating spreadsheets using MS Excel Documents using MS Word. Qualification (UG - Any Graduate - Any Specialization) AND (PG- Any PG Course - Any Specialization, Post Graduation Preferred Not Required) AND (Doctorate- Any Doctorate- Any Specialization, Doctorate Not Required) (Technical Degree BSc. / Computer Science preferred / Commerce with Accounting Experience preferred) Exposure: Functional Experience of minimum 2 years in Customer Service and Sales Operations Management is ideal. Experience in Supply Chain or Logistics or F&B/ FMCG industry is preferred.

We are looking for a detail-oriented and proactive candidate with experience in managing eCommerce operations and online marketplaces. The ideal candidate should have hands-on knowledge of platforms like Amazon, Flipkart, and Shopify, with strong skills in product listing, order processing, and customer coordination. Good communication skills, time management, and the ability to multitask are essential.

Role & responsibilities Business Development Support ;- Assist in the identification and development of new business opportunities and help create strategies for growth. Client Interaction;- Manage client communications, build strong relationships and ensure customer satisfaction. Sales Head Support; - Provide Administrative support to the Sales Head, including calendar management, meeting coordination and preparing presentation /reports. Sales Coordination:- Track Sales performance, help in Proposal preparation and ensure timely follow-up on the leads and opportunities. Market Research:- Assist in gathering market insights and competitor analysis to support strategic sales decision. Preferred candidate profile

Sunex Stones, a leading manufacturer of engineered quartz slabs based in Jaipur, is seeking a motivated and detail-oriented CRM Executive with a minimum of 2 years of experience. The role involves handling customer order processing, managing preform invoices, resolving customer complaints, and ensuring accurate maintenance of customer databases. The ideal candidate will be proactive, possess excellent communication skills, and be capable of managing CRM-related administrative tasks efficiently. Experience in a manufacturing or industrial setting is preferred. Key Responsibilities: Preform Invoice Management Order Booking Form Updates Document Management Customer Database Maintenance Customer Complaint & Grievance Resolution Handle customer calls, emails, and queries professionally Proficiency in Microsoft Office (Excel, Word, PowerPoint), Excellent verbal and written communication skills, Experience in customer service or CRM roles, Strong problem-solving and administrative skills.

GW Sports App is looking for E-Commerce Executive to join our dynamic team and embark on a rewarding career journey. Managing product listings, including adding new products, updating descriptions and images, and ensuring accurate pricing. Analyzing sales data to identify trends and make data-driven decisions to improve the company's e-commerce performance. Responding to customer inquiries and resolving any issues that may arise. Collaborating with suppliers to ensure timely delivery of products and accurate product information. Excellent project management and organizational skills, with the ability to multitask and prioritize effectively. Excellent written and verbal communication skills.

Sales Coordination with Clients Data Management Lead Generation Preparing Quotation PO preparation Preparing Reports Invoicing Coordinating with the sales team CRM, ERP, Excel knowledge will be added advantage Communication skills(English, Hindi)

The function of the Order Processing Associate is to support the Sales Force with processing all order-related customer inquiries within the framework and in compliance with the companys processes. The function ensures customer satisfaction through efficient order processing and communication with customers and business partners. It is customer-oriented and process-driven. The job requires good SAP knowledge, excellent communication between departments, and a very high standard of quality to meet the various policies, regulations, and guidelines. Responsibilities Manage purchase order information (POI) via SFDC. Create timely sales orders via SAP after obtaining technical and commercial clarification. Issuing PI and OC must follow SOX compliance (Sarbanes-Oxley) Communicating with subsidiaries, trading partners and customers regarding order content, deadlines and, if necessary, postponements Collaborate with master data, export control, supply chain, and manufacturing teams to fulfil orders efficiently. Create and apply for export documents, permits for international processing (L/C, Carnet etc) and internal approval documents (compliance) Archive of all order-related documents Process of customer and order-specific data for reporting purposes Require to work on two shifts. Qualifications and Skills B. Com/M. Com/MBA/BBA or any relevant qualification highly preferred Minimum two years or more relevant working experience Experience in sales operations-related jobs. Experience with international business is of benefit. Sense of quality and details. Solution-oriented and process-driven. Ability to analyse and resolve problems before escalating to the next level Microsoft Office (Excel, Word, PowerPoint, etc) Experience in OTC domain, operating SAP and CRM (SFDC), preferably order management. Excellent written and verbal communication skills Self-motivated and team player Preferably previous experience in a multinational company. Language: English As associates gain experience in order management, they can specialize in areas such as handling complex international orders, managing key accounts, or focusing on specific product lines. Expertise in SAP can lead to more challenging roles. Consistent performance may lead to leadership roles such as team lead or supervisor.

Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities. Responsible for activities related with service contracts (maintenance plus cash and charge) that cover contract and equipment database handling plus invoicing process. Ensure that the necessary NCR Voyix guidelines are complied with and necessary documents are maintained as applicable for all day-to-day processes. Key interface points will include service sales and service teams. Single point of contact for customer regarding service agreement and maintenance billing. Responsible for the following major activities: Coordination of order processing and billing activities for Order Management contracts Supervision and daily task management of Customer Advocate Team that oversees the following areas: Obtaining and reviewing legal agreement for completeness of terms and conditions for maintenance billing Maintaining of equipment database and processing, updating movements, additions and cancellations Invoicing that covers invoice preferences and validation of revenue recognition criteria which triggers invoices in the system Adhering to the procedures in compliance with NCR Voyix policies Reconciliation and reporting that covers monthly verification of revenue data, providing corrections, and clarifications of reported results Archiving and record retention in accordance with NCR Voyix policies and NCR Voyix practices Providing internal and external audit support as requested Qualifications: Education: Bachelor s degree in Finance, Accounting, Business Administration, or a related field. Experience: Minimum of 3 years of experience in Order Management and Billing, preferably within a global or multinational company. Basic Qualifications Ability to Work collaboratively with other team members (Business Teams, outsourced OM operations plus Customer) Strong problem solving and customer service skills Ability to communicate well with all involved parties on different level of the process Dedication Strong sense of accountability High sense of urgency Must possess a passion for delivering excellent service and problem solving. Preferred Qualifications Outsourced exposure or experience preferred Global/Multi-Country experience strongly preferred Analytical skills

Our Opening and Your Responsibilities Preparing and Sending Quote proactively to customers for AMC / CAMC Contract renewal. Quote needs to be sent before 60 days of Contract expiry. Quote includes renewal of AMC/CAMC. Focus on Contract renewal before expiry of previous Contract. Follow up for PO for renewal contract. Techno Commercial discussion for Quote submitted. Checking PO for all terms, condition, and Scope of it accordingly processing it for booking. Handling Service sales cycle right from Quotations -> Follow Up -> Negotiation -> Order processing and getting Booked -> Advance Payment collection. Regularly Updating contract renewal file. What You Need to Succeed Qualification: Graduate,Technical Background preferred, Diploma / B.E / B. Tech (Electrical / Electronics / Mechanical) Commerce. Overall and Specific Experience: Analytical and Precision balances Our Offer to You "One Team" that thrives on collaboration and innovation Opportunities to work with Global teams An open, fair and inclusive environment Multitude of learning and growth opportunities Medical insurance for you & your family, with access to Telemedicine application A brand name that is identified worldwide with precision, quality, and innovation About Mettler Toledo METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com. Equal Opportunity Employment We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here . For those who prioritize precision, Mettler Toledo is precisely where you belong. Careers - METTLER TOLEDO - YouTube METTLER TOLEDO 3.42K subscribers Subscribe Subscribed Careers - METTLER TOLEDO METTLER TOLEDO Subscribe Subscribed Search Watch later Share Copy link Info Shopping Tap to unmute If playback doesnt begin shortly, try restarting your device. More videos More videos Your browser cant play this video. Learn more More videos on YouTube Share Include playlist An error occurred while retrieving sharing information. Please try again later. Watch on 0:00 0:00 / 1:27 ? Live ? An error occurred. Try watching this video on www.youtube.com , or enable JavaScript if it is disabled in your browser. Job Reference # 19292 Preferred Location Maharashtra Mumbai Job Type Full-time Legal Entity Mettler-Toledo India Private Limited Amar Hill Saki Vihar Road Powai, Andheri East Mumbai, Maharashtra India - 400072 +91 22-4291 0300

Order Management||BLR-Virtual 2 Yrs exp in end to end Order Lifecycle 5.5 LPA 0-15 days Order Management lifecycle Order fulfillment Order processing SAP CRM ERP Claims & Disputes Karishma.imaginators@gmail.com

Job Summary: We are seeking a motivated and organized Sales Coordinator to support our sales team and ensure smooth operational processes. The ideal candidate will assist in managing sales activities, facilitating communication between sales and other departments, and contributing to overall sales objectives. Bachelors degree in Business Administration, Marketing, or a related field preferred.

Key Responsibilities Manage day-to-day operations of the Hotpack Webstore including product uploads, inventory sync, and order processing. Monitor online sales, traffic trends, and customer behavior to identify growth opportunities. Collaborate with marketing and design teams to execute promotional campaigns, banners, and content updates. Optimize product listings with SEO-friendly content and visuals to improve conversion rates. Analyze data and generate reports on KPIs including traffic sources, bounce rate, conversion, and sales performance. Coordinate with logistics, IT, and customer service teams to ensure a seamless customer experience. Suggest and implement strategies to enhance UI/UX and increase customer retention. Stay updated on emerging e-commerce tools, technologies, and best practices.

Hira Group is a pioneer and a leader, that caters to industrial segments across MENA such as HVAC, MEP, Civil Construction, Infrastructure, Aluminum, Glass, Marine, Commercial, Residential and Industrial projects. In the past 4 decades, Hira Group has successfully emerged and expanded its activities in trading and customer base in GCC, India, Southeast Asia, Americas, Australia, New Zealand and Africa. We provide our customers with the most innovative and flexible solutions for their needs in the building and construction industry. We have invested in some of the best technologies in production for our HVAC, Rubber, Adhesive Tapes and Insulation business to provide our customers with the highest quality products in our industry. For more information please go through www.rhira.com Job Title: Sales Coordinator Location Pune (Baner) Work From Office JOB DESCRIPTION To update Customer Purchase orders, weekly, monthly schedule in system. Experience in quotation preparation. To give order acknowledgements with expected delivery dates and weekly/monthly delivery plans. Daily coordination with planning, production and logistics . To prepare sales forecast reports, sales reports and sales-order status. Responsible for on-time orders/schedules updates and deliveries. Responsible for Payment collection, follow-up, debit-credit notes. To give payment reconciliation, payment matching and payment updates to accounts team Involvement with quality department and customer for quality complaints. Excellent English communication skill. If you are interested please share your updated resume on m.shravani@rhira.com with below details. Current CTC - Expected CTC - Notice Period -

The function of the Order Processing Associate is to support the Sales Force with processing all order-related customer inquiries within the framework and in compliance with the companys processes. The function ensures customer satisfaction through efficient order processing and communication with customers and business partners. It is customer-oriented and process-driven. The job requires good SAP knowledge, excellent communication between departments, and a very high standard of quality to meet the various policies, regulations, and guidelines. Responsibilities Responsibilities Manage purchase order information (POI) via SFDC. Create timely sales orders via SAP after obtaining technical and commercial clarification. Issuing PI and OC must follow SOX compliance (Sarbanes-Oxley) Communicating with subsidiaries, trading partners and customers regarding order content, deadlines and, if necessary, postponements Collaborate with master data, export control, supply chain, and manufacturing teams to fulfil orders efficiently. Create and apply for export documents, permits for international processing (L/C, Carnet etc.) and internal approval documents (compliance) Archive of all order-related documents Process of customer and order-specific data for reporting purposes Require to work on two shifts. Qualifications Qualifications and Skills B. Com/M. Com/MBA/BBA or any relevant qualification highly preferred Minimum two years or more relevant working experience Experience in sales operations-related jobs. Experience with international business is of benefit. Sense of quality and details. Solution-oriented and process-driven. Ability to analyse and resolve problems before escalating to the next level Microsoft Office (Excel, Word, PowerPoint, etc) Experience in OTC domain, operating SAP and CRM (SFDC), preferably order management. Excellent written and verbal communication skills Self-motivated and team player Preferably previous experience in a multinational company. Language: English

A strategic and people leader for a large team, the cluster Manager of Amazon Now is empowered with complete operations responsibility for managing dark stores. She/he will work to create dark stores network, serve customers with best in class quick commerce experience and manage building level cost efficiencies, coupled with driving Regional/National level key Brilliant Basics Initiatives - Ensure a safe work environment - Lead and supervise a team of TLs as direct reportees supported by PAs in Operations - Responsible for the overall Quality, Productivity and dark store performance - Appraise performance; resolve problems; and address staffing needs - Review work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives. - Ensuring Building heath and inventory metrics with best in class quality metrics - Collaborate with stakeholders. Taking up cross functionally the adoption of best practices. - Proactively identify and lead process improvement initiatives - Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required. - Carryout resources planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams. - Ensure best practices in people management and accountable for compliance, Connections and scorecards. - Manage People and team development - Create leaders and talent pipeline. Good stake holder management and project management skills - Do cross functional and cross mile interfacing and take up for the best practices and initiatives - 2+ years of employee and performance management experience - Bachelors degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - 2+ years of performance metrics, process improvement or lean techniques experience

The cluster Manager of Amazon Now is empowered with complete operations responsibility for managing dark stores. She/he will work to create dark stores network, serve customers with best in class quick commerce experience and manage building level cost efficiencies, coupled with driving Regional/National level key Brilliant Basics Initiatives - Ensure a safe work environment - Lead and supervise a team of TLs as direct reportees supported by PAs in Operations - Responsible for the overall Quality, Productivity and dark store performance - Appraise performance; resolve problems; and address staffing needs - Review work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives. - Ensuring Building heath and inventory metrics with best in class quality metrics - Collaborate with stakeholders. Taking up cross functionally the adoption of best practices. - Proactively identify and lead process improvement initiatives - Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required. - Carryout resources planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams. - Ensure best practices in people management and accountable for compliance, Connections and scorecards. - Manage People and team development - Create leaders and talent pipeline. Good stake holder management and project management skills - Do cross functional and cross mile interfacing and take up for the best practices and initiatives - 1+ years of employee and performance management experience - Bachelors degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts - 1+ years of performance metrics, process improvement or lean techniques experience

Position Store Executive Work Location Jamnagar Scope Store Management ISO Audits Scrap management IT and non-IT Material management. Responsibilities Inventory management Store operation Resource management Recordkeeping Communication and collaboration with all stakeholders Movement of material from one site to another site Scrap to be managed as per designated place Shifting of IT equipment Packing/Un-packing of material SAP Management Scrap Management OGP/NROGP to be managed GRN process Requirements Organizational skills Leadership Customer services Inventory management Proficiency in MS Word/Power Point/Excel/Project/Visio Excellent verbal and written communications skills Soft skills – Interpersonal relationship management, Time Management etc Who Can Apply? Graduate in any stream, preferentially in Commerce. Experience of 3 to 5 Years in Data Center, IT warehouse, or Store Management

Roles and Responsibilities Call Center Fresh/Exp !! About the Role We are looking for an enthusiastic individual to join our company who will act as a liaison between our company and its current and potential customers. An ideal candidate should be able to accept ownership for effectively solving customer issues, complaints, and queries while keeping customer satisfaction as an utmost priority. Responsibilities Manage inbound calls, chats, and emails. Manage tickets and update customer information in the database during and after each call. Maintain a database of customer interactions and transactions, record details of inquiries, complaints, and comments, as well as actions taken. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Act as a liaison between the delivery team, customers, and vendors. Engage in problem-solving and process improvement. Develop strategies to ensure judicial usage of resources and timely delivery. Manage KYC and documentation of customers for smooth order processing. . NO target based calling Desired Candidate Profile Domestic and International call Center WhatsApp number 9781021114 No Fees Call 9988350971 01725000971 7508062612 9988353971 Age Limit 18 to 32 12th or Graduate any degree or diploma can apply Perks and Benefits Salary 10000 and incentive

Main Responsibilities Order Management (Improving the Customer experience) Supervises and manages the customer service department and serves as liaison between the customer, PL, Logistic and WH to fulfil orders and ensure customer satisfaction with products and service. Responsible for constantly providing high levels of service to customers Ensuring FTS, priority list and tailing orders are checked and attended every day Supervising the Order management for the Key customers. OTIF Reduction of OTIF failure due to delivery blocks and order amendment to 5% Monitoring the correct process of amendment is followed where there is genuine request from the customer. No manual intervention to the orders should be made for any changes in order due to Coats internal reasons. (MDM, Qty check done) Supervising the hygiene trackers Escalation handling: Handling escalations from customers on any delay or order co-ordination. Assistance to resolve service problems by acting as a bridge between customer and management to clarify customer`s complaint, determine the cause of the problem and solve the problem Monitoring the complaint tracker and ensuring end to end closure Providing insights to the internal teams to improve our internal services to improve overall customer satisfaction Supervising and ensuring the complaints are getting resolved and take feedback from customer. Team management - Shrinkage, attrition, work reallocation, training, coaching, mentoring agents & performance management Training and development of team members for consistency with the expectation of exceeding customers expectations every time. Formalizes processes and procedures to ensure total customer satisfaction is met. Works proactively to promote teamwork. Manages jobs efficiently from start to finish including administrative duties. Maintain and conduct cadence with Sales team on order related updates. Be the communication point to internal teams on any process and procedures.