822 Order Processing Jobs - Page 16

WALK-IN DRIVE FOR " Order Management S&F " (No B.E/B.tch) at BANGALORE 11 th JUN 2025 Greeting from Infosys BPM Ltd., You are kindly invited for the Infosys BPM:: Walk-In Drive on 11 th JUN 2025 at BANGALORE. Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please mention Candidate ID on top of the Resume Interview Information: Interview Date: 11 th JUN 2025 Interview Time: 09:30Am till 12:30 Pm Interview Venue - BANGALORE:: Bangalore JP Nagar Venue: Infosys BPM Limited., #785, Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road, Sarakki, 1st Phase.J P Nagar, Bengaluru, Karnataka 560078 Landmark: Near Sindhoor Convention Centre Note - No Candidate parking facility available at JP Nagar recruitment center location. Documents to Carry: Please carry 2 set of updated CV(Hard Copy). Please carry Face Mask**. Mandatory to Carry Identity proof (PAN Card). NOTE: Candidates Needs to bring Pan card without fail for Assessment. Job Description:: Job Location : Bangalore Qualification : Any Graduates (No B.E/B.tch) Shifts: Night Shift Experience: 1to 2 Years Role: Senior Process Executive Note: Immediate joiners Roles & Responsibilities: Position Summary: We are seeking a highly motivated and customer-focused Order Management Specialist to join our team. The ideal candidate will have hands-on experience in Order-to-Cash (O2C) processes, with a strong foundation in order management within a BPM environment. The role is critical in managing the full lifecycle of orders, from inception to fulfillment, ensuring high levels of quality, customer satisfaction, and zero escalations.This position requires exceptional communication skills, both written and spoken, and a problem-solving mindset to handle complex customer queries and ensure smooth operations. You will also be accountable for quality scores, accurate order processing, and resolving issues proactively. Key Responsibilities: Order Lifecycle Management: Manage the full order lifecycle, including order entry, modifications, holds management, and deal renewals. Customer Interaction: Address customer queries and concerns efficiently, ensuring a high degree of customer satisfaction. Escalation Management: Proactively resolve issues to prevent escalations, maintaining seamless communication with customers and stakeholders. Quality Focus Ensure all transactions meet quality standards, with zero defects and adherence to policies. Invoicing and Billing: Ensure accurate and timely billing for orders, with strict attention to detail in the invoicing process. Stakeholder Communication: Engage with cross-functional teams to ensure smooth order processing and timely resolution of issues. Process Compliance: Adhere to all internal processes, quality guidelines, and SLAs, ensuring no compliance gaps. System Utilization: Work with ERP and CRM systems (e.g., SAP, Oracle) along with MS Office applications to manage order and process documentation. Continuous Improvement: Identify process gaps and suggest improvements for efficiency and better customer experience. Shift Flexibility: Be adaptable to working across various shifts, ensuring 24/7 operational support. Qualifications: Education: Any Graduate/Postgraduate. A certificate in Supply Chain Management or related fields is a plus. Experience: Minimum of 2 years in Order Management and Order-to-Cash processes in a BPM environment, with experience in international business settings. Technical Skills: Proficient in ERP/CRM tools and MS Office applications (Excel, Word, PowerPoint). Communication Skills: Excellent verbal and written communication skills are essential. Problem-Solving Abilities: Strong problem-solving skills to resolve customer and process issues swiftly. Customer Focus: A customer-first attitude with an ability to handle complex and sensitive queries professionally. Attention to Detail: Meticulous attention to detail, ensuring accuracy and compliance in all aspects of order management. Shift Requirements: Flexibility working in various shifts, including night shifts, with a 100% work-from-office arrangement. Key Performance Indicators: Quality Scores: Maintain high-quality metrics and adherence to standards. Escalation Avoidance: Zero escalations resulting from work inaccuracies or delays. Customer Satisfaction: Ensure a high level of customer satisfaction through timely resolution of queries and proactive communication. NOTE: Kindly have a working cellphone with Microphone & Camera Access. Download SHL application for Assessments. Ensure Minimum upload / Download Speed of 2 MBPS Regards, Infosys BPM Recruitment team.

Job Title: Order & Claim Management Specialist Location: Pune (Office-based, US Shift) Work Schedule: 5 days a week, US shift timings Role Type: Full-time CTC: Up to 5.5 LPA Perks: Both-side cab facility provided Notice Period: Max 30 days Interested Candidate can share their resume in give number Nikita- 7983523840

We are looking for a motivated Customer Service Professional to deliver outstanding service to our customers. This role involves addressing customer inquiries, resolving complaints, and ensuring an excellent overall customer experience. Key Responsibilities: Respond to customer inquiries via phone, email, or chat Resolve customer complaints promptly and professionally Maintain accurate customer records and update databases Provide product or service information to customers Collaborate with internal teams to resolve issues efficiently Follow company policies and procedures to ensure quality service Candidate Profile: Strong customer orientation and problem-solving skills Ability to work under pressure and meet targets Graduate or Undergraduate candidates can apply Freshers and experienced candidates welcome Immediate joiners preferred

Key Responsibilities: Handle inbound and outbound customer interactions professionally Pitch products and services based on customer needs Resolve customer queries to ensure satisfaction and retention Maintain updated records of customer communications and transactions Achieve daily/weekly/monthly sales targets Collaborate with internal teams to streamline processes and improve service Candidate Profile: Target-driven and customer-focused attitude Strong interpersonal and persuasion skills Ability to multitask and work in a fast-paced environment Graduate/Undergraduate can apply Freshers and experienced candidates welcome Immediate joiners preferred

We are hiring Customer Care Executives for our domestic customer service team. The role focuses on handling customer queries, providing solutions, and ensuring excellent service to enhance customer satisfaction. Key Responsibilities: Handle inbound calls and customer inquiries from domestic clients Resolve customer issues and provide timely assistance Maintain accurate records of customer interactions Follow company policies and procedures to deliver consistent service Collaborate with internal teams to resolve complex queries Achieve individual and team performance targets Candidate Profile: Good command of local languages and English Comfortable working in rotational shifts Graduate or Undergraduate candidates can apply Freshers and experienced candidates welcome Immediate joiners preferred

Join our team as a Customer Support Executive and Telecaller to manage customer interactions, promote products, and provide excellent service. You will handle inbound and outbound calls, maintain customer data, and support sales efforts to meet organizational goals. Key Responsibilities: Make outbound calls to prospective and existing customers Address inbound queries and provide accurate information Maintain and update customer records in the system Support sales activities and follow up on leads Work towards achieving individual and team targets Candidate Profile: Comfortable working in a fast-paced, target-driven environment Immediate joiners preferred Freshers and experienced candidates welcome

Job Description Responding to customer inquiries and resolving Assisting with product information, order processing, and account management. Maintaining accurate records of customer interactions and feedback Required Candidate Profile Excellent Communication Skills 6 month documented experience preferred Comfortable with rotational shifts

Job Description Responding to customer inquiries and resolving Assisting with product information, order processing, and account management. Maintaining accurate records of customer interactions and feedback Required Candidate Profile Excellent Communication Skills 6 month documented experience preferred Comfortable with rotational shifts

Roles and Responsibilities Provide sales support to the team by coordinating with customers, vendors, and internal stakeholders. Assist in preparing quotes, proposals, and other sales documents as needed. Maintain accurate records of orders, inventory levels, and customer interactions using CRM software. Collaborate with marketing team to develop promotional materials and campaigns. Ensure timely follow-up on leads and opportunities to drive business growth. Desired Candidate Profile 2-7 years of experience in a similar role within the electrical equipment industry. B.Tech/B.E. degree in Electrical or related field (e.g., Electronics/Telecommunication). Strong understanding of electrical products such as AC/DC motors, gearboxes, bearings etc. . Proficiency in MS Office applications including Excel for data analysis and reporting.

Order Management || Logistics Criteria-Any graduate with 1 year exp into Order Management WFO-5 Days working 24*7 Shifts CTC-3.3 to 5.25 LPA + Variables Both side cab Immediate Joiners Only Location-Pune

Responsibilities: * Manage enquiries & orders * Process payments * Provide sales support * Coordinate operations * Follow up on sales leads

Role & responsibilities Product Listing on the Marketplaces (Amazon, Flipkart, Shopify, etc.) Knowledge of product Images on Marketplaces such as Flipkart, Amazon, Nykaa, Myntra, etc. Managing pricing and promotions: Coordinate with marketplace teams to set up and manage promotions (deals and price-offs). Set up deals and opt into relevant deals. Understand products and services and execute ideas accordingly. Should have knowledge of Advertisements running on e-commerce portals. Must know how to find keywords and analysis about all competitors. Manage day-to-day operational activities. Responsible for shipping daily orders as per properly defined process. Responsible for maintaining stock and updating the stock on online portals. Execute SEO strategies to boost rankings Run Google Ads, Facebook Ads, and PPC campaigns Manage creative content across platforms Track metrics via Analytics, Search Console Collaborate with other departments Preferred candidate profile Immediate Joiner

Responsibilities: * Manage product listings & catalogues * Optimize e-commerce marketing strategies * Execute e-commerce operations efficiently * Process online orders accurately * Collaborate with sales team on promotions

An exciting opportunity to be a part of Salesforce Finance and the Revenue Operations Team. As a Global SOPS Contract Specialist, you are required to provide the highest level of internal support and guidance for Account Executives within our Global SMB businesses. This guidance includes but is not limited to deal structure questions, quote support, contract support, ACV calculations, account/customer org support, and ensuring quotes comply to revenue & company policy. This role requires an individual who can work in a team environment, be self-motivated, extremely detail-oriented with demonstrated problem solving and decision-making skills. Your Impact Provide superior internal support and guidance for Account Executives including but not limit to deal structure questions, order processing, ensuring orders are in compliance to revenue & company policy, and all other pre-quote conversion support. Work with Sales, Rev Recognition and Legal on contract issues and provide suggestions and assistance for contract negotiation in order to ensure proper revenue recognition. Create and modify quotes as required. Ensure compliance with all company policies and responsible for SOX compliance. Train Sales and in particular less experienced AE s and facilitate cross-training among the team. Contributes ideas and innovations to improve upon existing systems, work processes and procedures. Create and update internal departmental Policies. Participate in projects involving technical and financial concepts providing recommendations. Review submitted contract and order forms for completeness, accuracy, and conformance to Salesforce.com Sales Order Acceptance policy. Work with Sales and Collections to assist resolution to customer billing investigations and disputes. Share best practices with team members to enhance the quality and efficiency of support and contribute to the knowledge base. Establish strong relationships with Sales, Renewals, Customer Support Managers, Collections, Adjustments, Compensation, Rev Rec., Legal, and other internal resources as appropriate. Required Skills/Experience 2+ years sales operations or order management experience Must have strong research and problem-solving abilities. Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately debate difficult issues; ability to think quickly. Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines where adaptability is imperative. Ability to understand broader business and financial issues, juggle multiple projects and tasks, and to work with deadlines and in a fast paced environment. Extreme attention to detail. Ability to clearly articulate case resolutions and actions required by Account Executives Thrives in a team environment. Salesforce experience a plus. Ability to work independently Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (eg extracurricular leadership roles, military experience, volunteer roles, work experience, etc)

Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and /or assists Agilent trade customers and internal customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, contract issues/administration or lease administration. Would be responsible for booking service orders, upselling or cross-selling products and/or processing quotes and managing other sub processes. Resolves problems by applying established policies, procedures and tactics, take lead and hold people accountable where required and able to drive discussion for building solutions. Technical Skills : Proficiency in using service booking software and tools, such as SAP CRM/ ECC, to manage and process service orders and bookings effectively . Communication Skills : Excellent written and verbal communication to ensure clear and timely responses to customers and team members. Ability to articulate complex information in a simple and understandable manner. Problem-Solving Abilities : Strong critical thinking and problem-solving skills to handle unexpected issues and find efficient solutions . Ability to analyze data and make informed decisions to improve the overall process. Attention to Detail : High level of accuracy and attention to detail to avoid errors in order processing and booking . Meticulous in following procedures and ensuring all necessary information is captured and processed correctly. Time Management : Strong time management skills to handle multiple orders and bookings simultaneously without compromising on quality Ability to prioritize tasks and meet deadlines efficiently. Customer Service Orientation : Strong customer service skills to ensure a positive experience for customers throughout the booking process . Empathy and patience to handle customer inquiries and concerns effectively. Adaptability and Learning Agility : Willingness to learn and adapt to new systems and processes as they evolve . Continuous improvement mindset to stay updated with industry trends and best practices. Team Collaboration : Ability to work we'll within a team, collaborating with colleagues to achieve common goals . Open to feedback and willing to contribute to team discussions and problem-solving sessions. Having great interpersonal skills Qualifications Requires higher education or specialized training/certification, or equivalent combination of education and experience. Typically at least 1-3 years of relevant experience for entry to this level

Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and /or assists Agilent trade customers and internal customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, contract issues/administration or lease administration. Would be responsible for booking service orders, upselling or cross-selling products and/or processing quotes and managing other sub processes. Resolves problems by applying established policies, procedures and tactics, take lead and hold people accountable where required and able to drive discussion for building solutions. Technical Skills : Proficiency in using service booking software and tools, such as SAP CRM/ ECC, to manage and process service orders and bookings effectively . Communication Skills : Excellent written and verbal communication to ensure clear and timely responses to customers and team members. Ability to articulate complex information in a simple and understandable manner. Problem-Solving Abilities : Strong critical thinking and problem-solving skills to handle unexpected issues and find efficient solutions . Ability to analyze data and make informed decisions to improve the overall process. Attention to Detail : High level of accuracy and attention to detail to avoid errors in order processing and booking . Meticulous in following procedures and ensuring all necessary information is captured and processed correctly. Time Management : Strong time management skills to handle multiple orders and bookings simultaneously without compromising on quality Ability to prioritize tasks and meet deadlines efficiently. Customer Service Orientation : Strong customer service skills to ensure a positive experience for customers throughout the booking process . Empathy and patience to handle customer inquiries and concerns effectively. Adaptability and Learning Agility : Willingness to learn and adapt to new systems and processes as they evolve . Continuous improvement mindset to stay updated with industry trends and best practices. Team Collaboration : Ability to work we'll within a team, collaborating with colleagues to achieve common goals . Open to feedback and willing to contribute to team discussions and problem-solving sessions. Having great interpersonal skills Qualifications Requires higher education or specialized training/certification, or equivalent combination of education and experience. Typically at least 3-6 years of relevant experience for entry to this level.

Will be responsible for managing Warehouse operations, Documentation and tracking of shipments . Handle and resolve any operational issues or discrepancies that may arise during the freight forwarding process, resolving customer queries. Knowledge of SEZ FTWZ is must Serve as the primary point of contact for customers, ensuring excellent service and timely resolution of queries. Coordinate and monitor end-to-end shipment processes, including booking, documentation, and tracking. Handle international and domestic freight forwarding processes, including air, sea, and land transportation. Work closely with carriers, customs brokers (CHA), and third-party logistics providers to ensure seamless operations. Collaborate with internal teams, including warehousing, logistics, and procurement, to optimize supply chain efficiency. Ensure accuracy and completeness of shipping documents, including bills of lading, invoices, and customs paperwork. Stay updated on international trade regulations and ensure compliance with customs and trade laws. Address and resolve customer complaints, shipment discrepancies, and operational challenges. Generate reports on service performance, shipment status, and key customer metrics. Ensure accurate data entry and record-keeping for seamless order processing CW1. Work closely with sales, operations, and finance teams to ensure a smooth customer experience. Provide training and support to junior team members when required. On time billing to the customers Knowledge of CW1 software. Advance excel will be added advantages MIS reports, update shipment status.

Role & responsibilities Job Title: Application Engineer Location: Bangalore, Karnataka Reports To: Assistant Manager Application Engg. Responsibilities: To acquire skill set in independent Sales Order punching Verifying the purchase order with the approved drawing Part no is to be verified in the system for the PO items. General arrangement drawing whether it is in line with PO/Previous supply. Timely response to the internal department with part numbers / BOM. There should not be any errors in the Sale order. Coordinate with Production & revise the BOM based on actual consumption on a regular basis. Knowledge of SAP S4 HANA will be mandatory. Preferred candidate profile Diploma in Mechanical (applicable batch 2025,24,23) preferred only female candidate

Qualifications: Bachelors degree / Diploma in Engineering / Bachelors in Business Adminstration / Business Administration (MBA), or a related field. 0 - 4 years of experience. Job Overview: The Business Support role is integral to Transport Advisory & Consultancy (TAC) operations, focusing on collaboration with the PSO team in India and engagement with key stakeholders in UK. The individual will provide daily support to TAC Project Managers (PMs), ensuring seamless execution of tasks and effective stakeholder management. Key Responsibilities: Stakeholder & Client Relationships: Maintain strong relationships with clients and stakeholders. Inquiry Handling: Manage and respond to daily inquiries promptly. Bid Review & Submission: Assist in reviewing and submitting bids. Purchase Order Processing: Handle purchase order management efficiently. Opportunities Creation & Management: Create and manage opportunities in D365. SharePoint Creation: Assist in setting up and organizing SharePoint spaces. EcoSys & PSR Understanding: Utilize EcoSys and manage PSR submissions or be capable of learning after training. Digital & Analytical Tools: Utilize Excel, Power BI, and other digital tools. Mailbox & Communications Management: Handle project communications effectively. D365 & IGate Utilization: Support project tasks using D365 and IGate. Communication & Presentation Skills: Ensure clear and professional communication. What We Can Offer You: Varied, interesting and meaningful work. A hybrid working environment with flexibility and great opportunities. Opportunities for training and, as the team grows, career progression or sideways moves. An opportunity to work within a large global multi-disciplinary consultancy on a mission to change the ways we approach business as usual. Worker Type Contingent Worker Job Type Loan of Personnel

Major responsibilities Work hard towards consistently achieving and exceeding monthly OI target to ensure accomplishing of the overall company target. Generate new leads for spares and service business in General Industry. Identify organizations and individuals for new leads and potential new market through networking and other approached so as to generate revenue for the company. Regular interaction with potential customer via visit, email & phone. Contact existing and new clients for inquiry generations. Review Inquiries and provide back up to TSS for offer preparation. Correspond with KSB offices / customer on techno commercial issues. Knowledge of Centrifugal pumps is preferred. Work performed Regular travel to customers for lead generations. More focus on installed base so as to generate spares business. Study of Inquiries and co-ordinate with TSS dept for offer submission. Offer/Quotation follow up with BO team/customer to close the deals. To carry out product/sales promotion through seminars & exhibitions. Market intelligence (competition and their activities in the market). To carry out product/sales promotion through seminars & exhibitions. Market intelligence (competition and their activities in the market). Work Contacts Superiors, subordinates from BOs and ZOs, PM PS, QA, Technical Order Processing, Assembly and Testing. , Customer service, CM, Purchase, Production, Marketing services, Credit control. Outside KSB: Customers etc. Independence of operation Independent working with the available Techno - commercial data and set guidelines. Techno - commercial decisions in consultation with Departmental Head. Physical Efforts Extensive travelling Working beyond normal working hours to meet tender deadlines whenever required. Working conditions Mostly traveling with moderate desk job.

"We are hiring for "Dispatch Coordinato r " for an leading Luxury Cloth Spa, Premier dry cleaning and laundry service in Mumbai location." Bianca The Luxury Clothspa is a premier dry cleaning and laundry service renowned for its commitment to quality and excellence. With multiple outlets spread across Mumbai and Thane, we cater to the discerning tastes of our clients by offering specialized cleaning solutions for delicate fabrics, designer wear, and luxury garments. Our premium services are complemented by convenient home pickup and drop facilities throughout Mumbai, ensuring a seamless and hassle-free experience. At Bianca, we prioritize customer satisfaction and deliver impeccable care for every garment, making us the trusted choice for those who seek perfection in fabric cleaning. Job Title: Dispatch Coordinator - Laundry Central Plant Job Summary: We are seeking an efficient and dedicated Dispatch Coordinator to oversee the dispatch operations at our Laundry Central Plant. The successful candidate will coordinate with drivers, pickup executives, and store managers to ensure timely dispatch of store deliveries, home deliveries to customers, and maintain quality standards. The role involves managing reports, ensuring smooth packing operations, and supporting overall logistic efficiency. Key Responsibilities: - Coordinate with drivers, pickup executives, and multiple store managers to ensure timely dispatch of laundry orders. - Organize and supervise store deliveries to customers and home deliveries to ensure punctuality. - Conduct quality checks on dispatched items to assure standards are met. - Prepare and maintain dispatch reports and other relevant documentation. - Manage communication between stores, drivers, and customers for scheduling and updates. - Control and supervise the packing staff to ensure proper packaging and handling of items. - Monitor vehicle routes and schedules for optimal efficiency and cost-effectiveness. - Use computer software to generate reports, update logs, and track deliveries. - Handle troubleshooting issues related to dispatch and delivery delays. - Willing to work overtime to fulfill urgent or after-hours deliveries when needed. - Maintain a high level of coordination to avoid misplacement or delays. Qualifications & Skills: - Minimum 3-5 years of experience in dispatch, logistics, or operations management. - Strong organizational, planning, and multitasking abilities. - Good communication and interpersonal skills. - Computer literacy with knowledge of MS Office. - Ability to work under pressure and handle urgent situations efficiently. - Leadership qualities to control and manage packing staff. - Willingness to work extended hours/overtime as required. Work Environment: - Office and plant-based setting with field dispatching needs. - Flexibility to work beyond regular hours to meet operational demands. Salary & Other Benefits : Attractive Salary depending upon caliber How to Apply : interested candidates kindly share profiles to careers@biancaclothspa.com

Operations Buyer Job ID 308604 Date posted 06/04/2025 Location : Bengaluru, India Category STRATEGIC SOURCING / PROCUREMENT Job Status Salaried Full Time Job Purpose and Impact The Procurement Operations Buyer will execute procurement work processes for multiple sourcing categories and locations including procurement process transaction. In this role, you will solve moderately complex technical and customer support issues. Key Accountabilities Support procurement transactions ensuring the purchase order process completion in alignment with strategic sourcing strategies and policies. Provide end user support and ensure materials delivery as per plants requirements. Perform basic administrative or clerical tasks in support of improvement projects. Handle moderately complex clerical, administrative, technical or customer support issues under general supervision, while escalating more complex issues to appropriate staff. Other duties as assigned Qualifications Minimum Qualifications Bachelors degree in a related field or equivalent experience with strong communication skills. Minimum 1-3 years in the procurement process or invoice to pay processes Experience in leading manufacturing industries. Preferred Qualifications Proficient in SAP, preferably the MM module. Experience working in shared service operations

The Customer Order Management Representative Level IV acts as an extension of management, ensuring a seamless and proactive customer experience. This role is responsible for managing complex customer accounts, improving order-to-cash processes, and mentoring team members. The representative also supports strategic initiatives, customer visits, and training, while maintaining compliance with export and quality standards. Key Responsibilities Manage assigned customer accounts throughout the full order life cycle, including setup, order entry/modification, escalations, and logistics coordination. Serve as the primary point of contact for customers, distribution centers, manufacturing plants, and internal departments. Resolve complex customer inquiries through in-depth research and cross-functional collaboration. Ensure compliance with export policies and prepare all required shipping documentation. Submit and track quality claims (Material/Process Non-Conformance) via the Quality Management System. Support and host customer visits at local facilities. Develop, prepare, and distribute both standard and customized reports for internal and external stakeholders. Coach and mentor team members on order management policies, systems, and best practices. Lead departmental initiatives aimed at enhancing customer support and operational efficiency. Maintain accurate records of all customer interactions and transactions in the system. Experience Minimum 3 years of experience in customer order management, account management, or supply chain operations. Proven experience in handling complex customer accounts and mentoring team members. Strong background in customer service, logistics coordination, or export documentation is a plus. 5 PM to 2 AM IST Shift Qualifications Degree in a related field preferred. This position may require licensing for compliance with export controls or sanctions regulations. Core Competencies Communicates Effectively - Delivers clear, audience-specific communication. Customer Focus - Builds strong relationships and delivers tailored solutions. Drives Results - Consistently meets goals, even under pressure. Collaborates - Works effectively across teams and departments. Self-Development - Pursues continuous learning and growth. Values Differences - Embraces diverse perspectives and cultures. Functional Competencies Customer Support - Understands the full order life cycle and its impact on customer satisfaction. Order Processing - Manages order entry, modifications, and exception handling. Order Life Cycle Systems Knowledge - Navigates and utilizes order management systems efficiently. Time Management - Prioritizes tasks to meet deadlines and business objectives. Attention to Detail - Ensures accuracy in data entry and documentation. Computer Literacy - Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook) and ERP/CRM systems.

The Customer Order Management Representative Level III plays a critical role in managing the end-to-end customer order life cycle. Working under minimal supervision, this role uses analytical and collaborative skills to align supply and demand, enhance customer satisfaction, and reduce the order-to-cash cycle. The position supports global customers and internal teams, ensuring timely and accurate order fulfillment while complying with export and quality standards. Key Responsibilities Manage assigned customer accounts throughout the entire order life cycle from setup to delivery and post-sales support. Act as the primary point of contact for customers, distribution centers, and manufacturing plants. Process and modify customer orders, ensuring accuracy and timely fulfillment. Resolve complex customer inquiries through research and cross-functional collaboration. Ensure compliance with export regulations and prepare necessary shipping documentation. Submit and track quality claims (e.g., Material or Process Non-Conformance) via the Quality Management System. Support customer visits and audits at local facilities. Prepare and distribute internal and customer-facing reports. Maintain accurate records of all interactions and transactions in the system. Serve as a Quality Management Systems Champion or Subject Matter Expert. Contribute to departmental goals and continuous improvement initiatives. Experience Minimum 2 years of experience in customer order management, account management, or supply chain operations. Experience working in a global or shift-based environment is preferred. Strong background in customer service, logistics coordination, or export documentation is a plus. Shift: 5:00 PM to 2:00 AM IST Qualifications Degree in a related field preferred. This position may require licensing for compliance with export controls or sanctions regulations. Core Competencies Communicates Effectively - Adapts communication style to various audiences. Customer Focus - Builds strong relationships and delivers tailored solutions. Drives Results - Achieves goals consistently, even under pressure. Collaborates - Works well across teams to meet shared objectives. Self-Development - Seeks growth opportunities through formal and informal learning. Values Differences - Embraces diverse perspectives and cultures. Functional Competencies Customer Support - Understands the full order life cycle and its impact on customer satisfaction. Order Processing - Manages order entry, modifications, and exception handling. Order Life Cycle Systems Knowledge - Navigates order management systems efficiently. Project and Time Management - Prioritizes tasks to meet deadlines and business goals. Attention to Detail - Ensures accuracy in data entry and documentation. Computer Literacy - Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook) and ERP/CRM systems.

Role & responsibilities Executive SPMAT Support Shall be Female candidate. Qualification: Any Graduate Degree with Computer proficiency Strong Understanding of MS word, MS excel, MS PowerPoint and Adobe pdf. Role: Permanent Experience : 2 to 4 years Good communication skills to interact with abroad customer/clients/vendors. Proficient typing and editing skills. Ability to collect and process Data from Reports in English. Record/Data Management ability.