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0.0 - 5.0 years
2 - 7 Lacs
Mohali, Chandigarh
Work from Office
Role & responsibilities : Respond to customer inquiries via email or the other communication channels in a timely and professional manner. Provide accurate information regarding product availability, pricing and assist customers with product to meet their needs. Prepare and send quotations to customers based on their requirements using SAP. Follow up on quotations to convert them into orders. Process customer orders accurately and efficiently in the SAP. Verify order details, including product specifications, quantities, and delivery schedules. Coordinate with internal departments (e.g., procurement, warehouse, logistics) to ensure order fulfilment. Arrange shipping and delivery schedules to ensure timely arrival of products. Provide customers with invoices related to their orders, including tracking information. Monitor shipment status and communicate updates to customers. Resolve any issues related to shipping, delivery, or product quality in collaboration with relevant departments. Maintain accurate records of customer interactions, orders, and transactions. Prepare regular reports on order status, customer feedback, and any issues encountered. Manage the registration and data management of new customers in SAP. Identify opportunities for process improvements and contribute to the implementation of solutions.
Posted 2 weeks ago
2.0 - 5.0 years
3 - 5 Lacs
Pune
Work from Office
Requirement: Order management executive Location: Pune (Hinjewadi) ** Min. 2 years of experience in order management and claims management. CTC: Up to 5.5 LPA 24/7 rotational shifts Cab facilities available (within 25 km)
Posted 2 weeks ago
5.0 - 8.0 years
1 - 5 Lacs
Bengaluru
Work from Office
Skill required: Record To Report - Inventory Accounting Operations Designation: Record to Report Ops Senior Analyst Qualifications: BCom/MCom Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Posting journal entries, preparing balance sheet reconciliations, reviewing entries and reconciliations, preparing cash forecasting statement, supporting month end closing, preparing reports and supports in audits.Manage material stocks on a quantity and value basis, entering and documenting all goods movements and updating the physical inventory. It involves recording and tracking materials in terms of quantity and value using inventory management functions that cater for internal movements and storage. Implement and manage the processes for the setup of inventory structure to support stocking, tracking, and inventory replenishment, accounting for write offs and inventory. What are we looking for Good Accounting experience in RTR area, preferably in Oil & Gas Industry / Hydrocarbon Processes viz Retail Site Accounting (Fuel & Non-Fuel), Product Movement Actualization, Invoicing, Settlement, Inventory Reconciliation, Exchange ReconciliationExperience with ERP Systems, preferably in JD Edwards and S4 HANA will be an advantageShared service/BPO experienceGood communication skills (both verbal and written) with flexibility in work hoursVery good analytical skills, Excel Knowledge, VBA skills would be an additional assetFlexibility, especially in the period of month/year end closingIn-depth knowledge in Reconciliation, Month Close Process and Journal EntryStrong organizational, multi-tasking, and time-management skills.Ability to work under pressure, manage tight reporting deadlines"Oil and Gas Inventory Accounting, JD Edwards, OneStream,SAP FICO and MM Modules" Roles and Responsibilities: "FOP - Fuel Order Processing (Hydrocarbon Accounting):Accurate and timely recording of fuel product movement from the point of lift, owned or third-party terminal and or bulk plants, to the final delivery destination (retail, cardlock, bulk plant, and branch locations, as well as direct sale customers (wholesale, Retail, Commercial). It includes monitoring electronic data interfaces of Bill Of Ladings (BOL) and or manual upload of BOL into systems that connect to Client ERP (JDE). It also includes validation of the BOL information such as product type, volume, price, customer, carrier, terminal and if necessary, work with responsible teams to ensure correction is reflected in the system.""IR - Inventory Reconciliation (Hydrocarbon Accounting):The reconciliation of the physical inventory submitted via tank reading or manual entry with the system calculated inventory is performed daily and finalized monthly. This includes the comparison of physical to Book in Inventory Module and Inventory Module Vs GL with volumes and $. All imbalances must be investigated for such issues as timing, metering, human error, and only those imbalances not exceeding the tolerance volume and $ can be recognized as shrink losses monthly. ""MECR - Month-End Activities, Controls & Reporting (Hydrocarbon Accounting):The accurate recording of the COGS in the system for all sales ensures margins and inventory values reported monthly are accurate. This includes ensuring COGS is recorded at the correct Weight Average Cost (WAC) of inventory as well as ensuring any barriers to recording COGS (e.g., not enough inventory to make sales) are corrected and cost recorded prior to close of GL each month. This service includes the activities taken each month/quarter to ensure HCA is in full compliance with internal and external controls, policies, and processes. It further details analysis and reports provided to demonstrate compliance and help with business decision making. "Supporting internal and external auditCooperating with other departments within the project (OTC, PTP, TAX, etc)Performing month-end activities and reporting in a timely and accurate manner, with emphasis on detailed analysisPreparing and analyzing any errors, omissions, or inconsistenciesPerforming account reconciliations and conducting accrual reviews to ensure accuracy and alignment with financial records and reporting standardsDeveloping and maintaining monthly checklists and oversee task completion to ensure timely and accurate workflow execution Qualification BCom,MCom
Posted 2 weeks ago
3.0 - 6.0 years
5 - 8 Lacs
Mumbai
Work from Office
":" Position Overview: E-commerce Operations Executive ensures smooth, efficient, and profitable online/e-com operations by managing inventory, order fulfillment, shipping, customer service, and website functionality. Their role is crucial in enhancing the customer experience and driving sales. Key Responsibilities : Inventory Management Oversee inventory levels and ensure accurate stock information. Manage replenishment processes to prevent stock outs or overstocking. Order Fulfillment Coordinate order processing, packaging, and shipping. Ensure timely and accurate delivery to customers. Customer Service Address customer inquiries and resolve issues promptly. Maintain a positive customer experience throughout the online shopping journey. Ensure Online platform/ website functionality Co-ordinate with concern to maintain and optimize the e-commerce website Ensure a seamless, user-friendly experience with smooth navigation. Distribution/Supplies/Logistics Co-orination with distribution team / sales team for proper shipping methods, rates, and delivery options. Optimize cost-effectiveness while ensuring customer satisfaction and timely supplies. MIS reports and Data Analysis Monitor sales performance and identify trends. Use data insights to optimize operations and improve efficiency. Process Improvement Continuously evaluate and enhance e-commerce operations. Streamline workflows, reduce costs, and improve customer satisfaction. Collaboration Work closely with sales, distribution, operations, plant, quality, marketing and customer service teams. Ensure seamless operations and alignment with business goals. Technology Implementation Implement and manage e-commerce platforms, software, and tools. Automate processes to enhance efficiency. Budget Management Manage budgets related to inventory, shipping, and marketing. Reporting Prepare regular reports on e-commerce performance. Track key metrics such as sales, inventory, and customer service performance.
Posted 2 weeks ago
8.0 - 13.0 years
7 - 8 Lacs
Bengaluru
Work from Office
Job Description Proficient in effective Verbal and Written Communication skills. Should have the ability to work with a team and have time management and organizational skills. Should be result details oriented and have immaculate credentials on honesty integrity. Should be a quick learner with the ability to learn new things quickly. Ability to multitask and work under pressure with minimum supervision in the fast paced engineering environment. Should have a minimum typing speed of 30 ~ 35 words per minute. Sound knowledge of Computer applications like MS Office. Excel knowledge is a must. Ability for Conflict resolution, Ability to manage pressure, solution oriented 8+ years of Customer Service or related experience is a plus. Strong data entry and organizational skills. Detailed oriented and good follow-up skills Knowledge of technical aspects of assigned product lines and customers. Able to effectively manage many priorities and issues. Excellent leadership and supervision skills. Strong project management skills YOUR RESPONSIBILITIES WILL INCLUDE: The incumbent will be responsible to handle day to day Customer Service activities to support business. This includes but is not limited to the following - Specialist in the customer service core responsibility of managing end to order to cash process flow cycle, that involves receiving and fulfilling customer requests for goods and services. Demonstrates core customer service skills at all times, paying attention to details, great interpersonal skills, positive attitude, ability to analyze the situation, listen effectively, communicate clearly, foresee resolve problems timely. Manage accounts in terms of order processing, order related enquiry handling, order follow up, pricing integrity, on-time deliveries, complete order fulfillment within the specific lead times. To Provide appropriate resolution to customer queries immediately or within standard service lead times using appropriate communication channels. Have continuous business related conversations with the customer. Is a subject matter expert of the Retail Brand Customers handled by self and majority of the brands handled within the team. Takes ownership in documenting any information related to a specific RBO / factory. Assist in gathering business requirements and analyze activities to facilitate continuous process Improvement resolving complex problems. Serves as a principal liaison with sales global teams for assigned Retail brand customers. Assigned to the most complex customer groups. Resolve most questions and problems through knowledge of work processes and product specifications Able to address, resolve and foresee challenges in daily routine operations collaborating with the various cross functional teams within across global teams. Meeting customer requirements on time and effectively thereby winning their goodwill. Sensitization of the client requirements and accordingly prioritize the activities. Has empathy for the customers situation. Developed expertise in a variety of work processes or activities required in an organization. Has an in-depth understanding of the various automated information systems like Oracle, Vips, WCS etc available for order processing and is able to assess the functionality and efficiency of systems and provide feedback/suggestions for process improvements. Maintain professional working relationships with internal and external customers and colleagues. Actively participate in all discussions contributing to build a stronger organisational culture. Work effectively as a part of the team to achieve individual, team and organizational objectives, sharing knowledge and skills as appropriate. As a specialist, one should be able to quickly adapt, upgrade oneself and mentor/train the customer service team members on various Standard operating procedures and process improvements in the changing market environment. Carries out daily monitoring activities with respect to the open order report management system for the team and takes inputs on the delayed/overdue orders at various stages. Works autonomously and leads a team in a variety of routine to complex tasks. May be considered a working supervisor or lead to junior staff members. May serve as a resource to others in the resolution of complex problems and issues. Partners with the CS managers on continuous process improvements, customer service team strategies and implement initiatives which will improve the overall customer service team functions and responsiveness. Support in Implementing ambitious customer satisfaction goals, and better-enabled customer service staff members to effectively meet them. Adhere to agreed standards of quality and productivity and process all orders/ queries with a minimum 98% accuracy rate. Bachelor s degree or equivalent
Posted 2 weeks ago
1.0 - 3.0 years
3 - 4 Lacs
Gurugram
Work from Office
Skill required: Order to Cash - Billing Processing Designation: Order to Cash Operations Associate Qualifications: BCom/MCom Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.The Billing Processing team focuses on the process of creating and issuing customer invoices. This includes reviewing the list of debit notes raised and identifying any gaps in the process. The role requires a good understanding of invoicing, collections, account receivables, order management, sales order, order processing, order fulfillment, and journal entries. The role may also require following up with the sales team to provide reasons for raising debit notes and un-recognized revenue. What are we looking for Oracle Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification BCom,MCom
Posted 2 weeks ago
2.0 - 5.0 years
1 - 4 Lacs
Bengaluru
Work from Office
Job Title: Operations & Sales Executive - CSD Location: Bangalore Department: Sales & Distribution Job Summary: We are looking for a proactive and detail-oriented Operations & Sales Executive to manage and grow our CSD (Canteen Stores Department) channel. The role involves end-to-end coordination of CSD operations, sales tracking, order processing, and building strong relationships with key stakeholders across the CSD network. Key Responsibilities: - Drive sales targets for the CSD channel across assigned regions. - Coordinate with depots and distributors for timely stock availability and order fulfillment. - Manage documentation, pricing, and product listings in CSD and CPC portals. - Track sales performance and generate regular reports for internal review. - Liaise with CSD HQ and URCs (Unit Run Canteens) for product placements and visibility - Ensure smooth execution of schemes, promotions, and order flows. - Resolve operational issues, stock discrepancies, and distributor queries. - Work closely with internal teams - logistics, finance, and supply chain - for seamless execution. Requirements: - Experience in FMCG sales/operations, preferably in the CSD channel. - Strong communication, coordination, and negotiation skills. - Familiarity with CSD portal processes and documentation. - Proficiency in MS Excel and reporting tools.
Posted 2 weeks ago
2.0 - 6.0 years
0 - 3 Lacs
Chennai, Bengaluru, Delhi / NCR
Work from Office
Responsibilities Order Management (Improving the Customer experience) Supervises and manages the customer service department and serves as liaison between the customer, PL, Logistic and WH to fulfil orders and ensure customer satisfaction with products and service. Responsible for constantly providing high levels of service to customers Ensuring FTS, priority list and tailing orders are checked and attended every day Supervising the Order management for the Key customers. OTIF Reduction of OTIF failure due to delivery blocks and order amendment to 5% Monitoring the correct process of amendment is followed where there is genuine request from the customer. No manual intervention to the orders should be made for any changes in order due to Coats internal reasons. (MDM, Qty check done) Supervising the hygiene trackers Escalation handling: Handling escalations from customers on any delay or order co-ordination. Assistance to resolve service problems by acting as a bridge between customer and management to clarify customer`s complaint, determine the cause of the problem and solve the problem Monitoring the complaint tracker and ensuring end to end closure Providing insights to the internal teams to improve our internal services to improve overall customer satisfaction Supervising and ensuring the complaints are getting resolved and take feedback from customer. Team management - Shrinkage, attrition, work reallocation, training, coaching, mentoring agents & performance management Training and development of team members for consistency with the expectation of exceeding customers expectations every time. Formalizes processes and procedures to ensure total customer satisfaction is met. Works proactively to promote teamwork. Manages jobs efficiently from start to finish including administrative duties. Maintain and conduct cadence with Sales team on order related updates. Be the communication point to internal teams on any process and procedures.
Posted 2 weeks ago
2.0 - 5.0 years
2 - 4 Lacs
Jaipur, Sitapura Jaipur
Work from Office
Monitor customer warehouse inventory levels and submit comprehensive reports Collaborate with customers to create attractive sales product is prominently displayed liaison between customers and company addressing customer issues and solving problems
Posted 2 weeks ago
3.0 - 5.0 years
4 - 6 Lacs
Bengaluru
Work from Office
Skill required: Record To Report - Inventory Accounting Operations Designation: Record to Report Ops Analyst Qualifications: BCom/MCom Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Posting journal entries, preparing balance sheet reconciliations, reviewing entries and reconciliations, preparing cash forecasting statement, supporting month end closing, preparing reports and supports in audits.Manage material stocks on a quantity and value basis, entering and documenting all goods movements and updating the physical inventory. It involves recording and tracking materials in terms of quantity and value using inventory management functions that cater for internal movements and storage. Implement and manage the processes for the setup of inventory structure to support stocking, tracking, and inventory replenishment, accounting for write offs and inventory. What are we looking for Accounting experience in RTR area, preferably in Oil & Gas Industry / Hydrocarbon Processes viz Retail Site Accounting (Fuel & Non-Fuel), Product Movement Actualization, Invoicing, Settlement, Inventory Reconciliation, Exchange ReconciliationExperience with ERP Systems, preferably in JD Edwards and S4 HANA will be an advantageGood communication skills (both verbal and written) with flexibility in work hoursGood Excel KnowledgeAnalyze and Solve lower complexity problemsAdaptable to learn new processes, concepts, skills.Flexibility, especially in the period of month/year end closing"Oil and Gas Inventory Accounting, JD Edwards, OneStream,SAP FICO and MM Modules" Roles and Responsibilities: "FOP - Fuel Order Processing (Hydrocarbon Accounting):Accurate and timely recording of fuel product movement from the point of lift, owned or third-party terminal and or bulk plants, to the final delivery destination (retail, cardlock, bulk plant, and branch locations, as well as direct sale customers (wholesale, Retail, Commercial). It includes monitoring electronic data interfaces of Bill Of Ladings (BOL) and or manual upload of BOL into systems that connect to Client ERP (JDE). It also includes validation of the BOL information such as product type, volume, price, customer, carrier, terminal and if necessary, work with responsible teams to ensure correction is reflected in the system.""IR - Inventory Reconciliation (Hydrocarbon Accounting):The reconciliation of the physical inventory submitted via tank reading or manual entry with the system calculated inventory is performed daily and finalized monthly. This includes the comparison of physical to Book in Inventory Module and Inventory Module Vs GL with volumes and $. All imbalances must be investigated for such issues as timing, metering, human error, and only those imbalances not exceeding the tolerance volume and $ can be recognized as shrink losses monthly. ""MECR - Month-End Activities, Controls & Reporting (Hydrocarbon Accounting):The accurate recording of the COGS in the system for all sales ensures margins and inventory values reported monthly are accurate. This includes ensuring COGS is recorded at the correct Weight Average Cost (WAC) of inventory as well as ensuring any barriers to recording COGS (e.g., not enough inventory to make sales) are corrected and cost recorded prior to close of GL each month. This service includes the activities taken each month/quarter to ensure HCA is in full compliance with internal and external controls, policies, and processes. It further details analysis and reports provided to demonstrate compliance and help with business decision making. " Qualification BCom,MCom
Posted 2 weeks ago
1.0 - 4.0 years
3 - 5 Lacs
Navi Mumbai
Work from Office
Role & responsibilities Order Processing: Assist in processing purchase orders and ensuring timely delivery of goods and services. Vendor Management: Communicate with suppliers to obtain product information, such as price, availability, and delivery schedule. Assist in evaluating and selecting vendors. Inventory Management: Help monitor inventory levels and coordinate with the store to ensure stock availability. Documentation: Maintain accurate records of purchases, pricing, and other important data. Ensure all documentation is filed appropriately and accessible. Data Entry: Enter purchase orders, invoices, and other related data into the company's SAP system. Price Negotiation: Assist in negotiating prices and terms with suppliers to achieve cost savings. Quality Assurance: Ensure that purchased products and services meet the specified quality and standards. Reporting: Prepare regular reports on purchase activities, including spending analysis and vendor performance. Compliance: Ensure compliance with company policies, procurement processes, and relevant regulations. Administrative Support: Provide administrative support to the purchasing department, including scheduling meetings, preparing documents, and handling correspondence. Problem Resolution: Assist in resolving any issues related to purchase orders, deliveries, or payments. Market Research: Conduct market research to identify new suppliers and products, and stay updated on industry trends. Preferred candidate profile Strong organizational and multitasking abilities. Excellent communication and interpersonal skills. Proficiency in Microsoft Office Suite (Excel, Word, Outlook). Familiarity with SAP systems. Attention to detail and accuracy. Ability to work well under pressure and meet deadlines.
Posted 2 weeks ago
3.0 - 8.0 years
3 - 7 Lacs
Mumbai Suburban, Mumbai (All Areas)
Work from Office
Job Duties Handle the processing of orders with accuracy and timeliness. Bond documentation and liaising with CHAs & Customers for Bond Transfer Despatch Update to the clients about the status of their orders. Knowledge of Bond Transfer Sales
Posted 2 weeks ago
2.0 - 5.0 years
4 - 7 Lacs
Bengaluru
Work from Office
The Group You ll Be A Part Of The Global Operations Group brings information systems, facilities, supply chain, logistics, and high-volume manufacturing together to drive the engine of our global business operations. We help Lam deliver industry-leading solutions with speed and efficiency, while actively supporting the resilient and profitable growth of Lams business. The Impact You ll Make As a Logistics Analyst at Lam, youll orchestrate and streamline material flow, ensuring efficient supply chain operations and maintaining optimal inventory levels. Your role encompasses a broad set of responsibilities, including supply chain services, inventory control, and ensuring critical parts availability through enterprise warehouse and inventory systems. Your skilled analysis will support production planning and volume studies. Your expertise will be pivotal in optimizing Lams logistics plans for seamless operations. What You ll Do Follow & execute defined guidelines/checklist in managing Asia/EU returns & coordinate closely with regional SPOC s and CSR s to ensure part return within stipulated time. Perform analysis related to Spares Returns Order Processing, Lam s Reverse Logistics Management System in SAP (RAMS), Lam s Quality Defect Reporting System (iQMS) and SAP Material Master Analyze reports and metrics for deviation from plan, reconcile data variances and use that information to guide the identification of root cause and execution of corrective action activities to deliver system capability and improvement. Works with Regional Users to understand gaps. Conducts root cause and corrective actions to drive closure to the gaps Works with management & global stakeholders to address multiple aspects of returns process, including reverse logistics, repairs, customer issue s, business plans and product availability. Work closely with LAM Engineers, ensure return of warranty eligible parts after failure analysis. Monitor logistics, flow of parts and POD, must take proactive action if delay or escalate. Manage multiple RAM statuses and ensure closed loop transaction (RAM: Return Automation Management). Interacts with customers and/or service representatives to handle a variety of post-sales repair/refurb/cleaning service functions Ability to understand issue s related to returns, RCA and provide solutions in time bound manner. Records and reports status of equipment returns, repairs, replacements, sales orders and delivery schedules. Ability to interpret large data and suggest CIP s. Prepare weekly, monthly and quarterly reports, including KPI s (Key Performance Indicators) and Operational Metrics, provide RCA on misses. Who We re Looking For Bachelor s degree in Engineering or MBA with 2 to 5 years Proven experience in managing processes in any areas related to reverse value chain, logistics and customer service with natural flair for problem-solving, related to process and SAP etc. Demonstrated ownership with regards to KPI s for his/her respective function, including RCCA for misses. Proficiency in SAP MM/SD, MS Office Skills (Excel, Word, PowerPoint, MS access, Visio, SharePoint, Project) High level of stakeholder s interfacing skills across regions, effective listener, professional and courteous, need to be able to escalate effectively when required Strong Problem Solving and Decision-Making skills & Ability to work independently and meet aggressive timelines Preferred Qualifications Certification in supply chain, project management. Prior work experience in reverse value chain. Exposure to new tools & technology in reverse logistics/asset recovery domain will be added advantage Exposure to SQL, Excel Macro s, Power BI and Power Apps Our Commitment We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results. Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Companys intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees. Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. On-site Flex you ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. Virtual Flex you ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
Posted 2 weeks ago
5.0 - 10.0 years
5 - 8 Lacs
Pune
Work from Office
Job Summary: We are seeking a detail-oriented and proactive professional to support our sales team and manage end-to-end order processing. The ideal candidate will serve as a vital link between the sales team, operations, and customers, ensuring smooth execution of orders and customer satisfaction. Key Responsibilities Sales Support: Maintain and update CRM with client interactions, sales activities, and follow-ups. Generate sales reports and track sales targets and achievements. Assist the sales team with preparing quotes, proposals, and presentations. Track and manage sales orders, delivery schedules, and customer follow-ups. Handle customer inquiries and coordinate with internal teams to resolve issues. Prepare regular sales reports and dashboards. Support onboarding of new clients and internal sales hires. Identify, qualify, and develop new sales opportunities through calls and emails. Follow up on inbound leads and conduct outbound prospecting. Conduct product demos and explain features and benefits to prospective clients. Close sales and achieve monthly and quarterly quotas. Maintain CRM records and track all interactions with prospects and customers. Collaborate with marketing and field sales to support broader sales efforts. Understand customer needs and suggest appropriate products or solutions. Order Management: Process sales orders accurately in the system. Coordinate with logistics, warehouse, and supply chain teams for order fulfillment. Monitor order status and provide regular updates to customers and sales representatives. Manage order modifications, cancellations, and backorders. Ensure accurate invoicing and timely dispatches. Customer Relationship Management: Address post-sale customer queries related to delivery, documentation, and payments. Support in handling complaints and escalations in coordination with relevant departments. Build and maintain strong relationships with key clients. Skills: Strong communication and interpersonal skills. Excellent attention to detail and time management abilities. Ability to work under pressure and manage multiple priorities. Knowledge of order-to-cash (O2C) cycle. Exposure to handling export/import documentation (if applicable).
Posted 2 weeks ago
4.0 - 6.0 years
25 - 27 Lacs
Mumbai, Delhi / NCR, Bengaluru
Work from Office
Locations : Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, Remote Job Summary: We are looking for a skilled Microsoft Dynamics Developer to design, implement, and optimize our ERP and CRM solutions within Microsoft Dynamics 365. The ideal candidate should possess strong problem-solving abilities to tackle challenges in the e-commerce domain. Key Responsibilities: Develop, customize, and maintain Microsoft Dynamics 365 ERP and CRM modules. Implement automated inventory allocation mechanisms for optimized order fulfillment. Design workflows to track product receipts, sales transactions, and commission payouts. Integrate Dynamics 365 with inventory management, order processing, and third-party logistics (3PL) systems. Develop APIs, plugins, and connectors for seamless automation. Leverage Power Automate and Power BI for real-time reporting and analytics. Analyze and resolve inventory allocation challenges across different SKUs and product variants. Address discrepancies in sales records, commission payments, and transaction validation. Optimize system workflows for order accuracy, fulfillment speed, and data integrity. Implement data tracking mechanisms for stock movements and sales conversions. Develop reports and dashboards for inventory utilization and salesperson commission tracking. Ensure compliance with financial and operational reporting requirements. Required Qualification: Education: Bachelors or Masters degree in Computer Science, Information Technology, or a related field. Experience: 4+ years of experience in Microsoft Dynamics 365 (Finance & Operations, Sales, or Business Central). Experience in inventory management, order processing, or supply chain workflows within Dynamics 365. Proven experience in system integration, automation, and reporting. Technical Skills: Proficiency in Microsoft Dynamics 365 (ERP & CRM) development and customization. Expertise in Power Platform (Power Automate, Power BI, Power Apps). Strong knowledge of C#, .NET, JavaScript, and Microsoft Dataverse. Experience with Azure services, SQL Server, and API integrations. Hands-on experience with workflow automation, business process management, and reporting tools.
Posted 2 weeks ago
2.0 - 5.0 years
3 - 4 Lacs
Noida
Work from Office
About Company: MahaVastu Remedies is a leading retail provider of Vastu Shastra solutions, offering high-quality products and expert guidance to create harmonious homes and workplaces. With a team of intuitive Acharyas, we transform spaces into hubs of success. We foster a collaborative and growth-oriented work environment, valuing innovation and employee development. Location: MahaVastu Corp LLP, F-31, Basement, F Block, Sector 63, Noida ,Uttar Pradesh, 201301 Position : MIS Executive Order Processing & Dispatch Coordination Experience Required: 2 - 3years Maintain and update daily order processing trackers using Excel/Google Sheets. Coordinate with Warehouse, Logistics, and Customer Support teams to ensure smooth and timely order flow. Communicate with 3PL partners to manage dispatches, track shipments, and ensure on-time deliveries. Monitor and escalate issues related to delays, damages, and product returns. Prepare and share regular reports on pending, dispatched, delivered, and returned orders. Assist in order fulfillment on shopify. Automate routine MIS reports to enhance accuracy and operational efficiency. Maintain dispatch documentation and ensure accurate filing of dispatch-related records. Key Skills: Strong command over MS Excel / Google Sheets (VLOOKUP, Pivot Tables, etc.) Familiarity with order management systems (Shopify, Amazon Seller Central). Attention to detail and ability to manage large datasets. Good communication and follow-up skills. What We Offer: A supportive work environment that encourages growth and innovation. Opportunity to contribute to a unique and impactful domain. Apply : You can apply through the naukri portal or send your updated resume to h r.mvr@mahavastu.com with the subject line "Application for MIS- Executive MahaVastu Remedies" .
Posted 2 weeks ago
2.0 - 4.0 years
5 - 6 Lacs
Gurugram
Work from Office
Job description Hiring for US Based MNC in Gurgaon on the payroll of Mynd Solutions Job Title - Customer Service Coordinator Location - Gurgaon Shift - Day Shift (8:00am- 4:30pm) Salary - upto 5.0 LPA to 6.0 LPA Share your CV at "shruti.monga@myndsol.com" Please share your CV With the Subject line as Customer Service Coordinator Contract Tenure: 2 years (Contract will be extended after every 6month up to 2 years) on the payroll of Mynd solution. Job Description Provides pre-sales and/or post-sales consulting to benefit Keysight customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. Manages and coordinates the end-to-end customer experience (from order to installation) by applying broad knowledge of customer situations, company processes, local laws, financial requirements, and international compliance requirements related to customer sales contracts and product shipment. Resolves customer service issues for complex, multi-country or multi-regional accounts. Acts as a liaison between customers and appropriate internal organizations such as sales, manufacturing, logistics and service delivery to resolve customer inquiries. Influences changes to production and/or shipping schedules and price changes. May identify and follow up on business opportunities. May be responsible for project management of country, regional or multi-country projects. Works on customer service assignments with clearly defined objectives. Solves problems of limited scope and complexity Job Qualifications : Bachelors or Master Degree or University Degree or equivalent and 1 to 2 years relevant experience in order management. Shifts - Day Shift (Timing : 8.00 AM to 4:30 AM) Position Type- Contractual_offroll_MYND Solution (www.myndsol.com)- 2 years contract (Every 6 months,contract get renewed upto a tenure of two years) Right candidate can get onroll depending on the performance Feel free to reach me for any clarifications. Second round Technical round with HM (F2F)
Posted 2 weeks ago
2.0 - 7.0 years
4 - 7 Lacs
Hyderabad
Work from Office
Handle student calls, schedule appointments, shortlist universities, assist in applications & visa process, email universities, explain documents, and support reporting. Strong communication & relationship skills required.
Posted 2 weeks ago
7.0 - 8.0 years
8 - 13 Lacs
Mumbai
Work from Office
We are looking for an experienced and motivated Central Ops Manager to oversee the end-to-end operations of a Quick Commerce project across multiple cities. The ideal candidate will coordinate with internal and external stakeholders, manage store launches, and drive operational excellence by leading teams, streamlining processes, and ensuring timely order fulfillment. Roles and Responsibility : 1. Multi-City Operations Management a. Oversee and manage operations across multiple cities, ensuring streamlined processes and adherence to project timelines. b. Coordinate with internal and external stakeholders to ensure project deliverables, including store launches, are completed on schedule. 2. Team Leadership, Management Training: a. Recruit, train, and manage a team of pickers, and packers, b. Set clear goals and expectations and monitor team performance through KPIs c. Motivate and engage the team to maintain high productivity and ensure smooth daily operations. d. Handle shift planning and rostering and ensure adequate workforce allocation during peak and non-peak hours. e. Ensuring training of pharmacists/pickers, packers 2. Order Fulfillment Store Operations: a. Oversee the end-to-end order fulfillment process to meet delivery timelines (10- 30 minutes window). b. Ensure orders are picked, packed, and dispatched accurately and efficiently. c. Track KPIs like order processing time, fulfillment rate, delivery time, and shrinkage. d. Identify bottlenecks and inefficiencies in operations and develop solutions to address them. 3. Inventory Stock Management: a. Ensure regular stock audits to maintain accurate inventory levels. b. Manage incoming stock from warehouses/vendors and coordinate timely replenishment. c. Implement measures to minimize shrinkage and reduce wastage. d. Location planning to improve pick up tat. 4. Onboarding of New Store a. Ensuring smooth onboarding of the new store b. Coordinating with different stakeholders and vendors to ensure timely onboarding of the stores c. Following the onboarding process and managing all the data and documents in the right place Preferred Candidate Graduate from reputed colleges (NIT/IIT/MBA from tier 1 preferred) 7-8 years of experience in operations, retail, or warehouse management (experience in dark stores or quick commerce is preferred). Proven experience in leading large teams with a track record of meeting operational KPIs. Excellent problem-solving skills and ability to work under pressure in a fast-paced environment. Good communication skills (Extrovert personality preferred) Open to fieldwork and should have a bike to commute Good with Google Sheets/excel is a plus point
Posted 2 weeks ago
0.0 - 2.0 years
1 - 4 Lacs
Kolkata, Chennai, Bengaluru
Work from Office
Roles and Responsibilities International Domestic Call Centre Email/Chat/Voice About the Role We are looking for an enthusiastic individual to join our company who will act as a liaison between our company and its current and potential customers. An ideal candidate should be able to accept ownership for effectively solving customer issues, complaints, and queries while keeping customer satisfaction as an utmost priority. Responsibilities Manage inbound calls, chats, and emails. Manage tickets and update customer information in the database during and after each call. Maintain a database of customer interactions and transactions, record details of inquiries, complaints, and comments, as well as actions taken. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Act as a liaison between the delivery team, customers, and vendors. Engage in problem-solving and process improvement. Develop strategies to ensure judicial usage of resources and timely delivery. Manage KYC and documentation of customers for smooth order processing. . NO target based calling Desired Candidate Profile WhatsApp number 9781021114 Domestic and International call Center No Fees Call 9988350971 01725000971 7508062612 9988353971 Age Limit 18 to 32 12th or Graduate any degree or diploma can apply Perks and Benefits Salary 15000 to 35000 and incentive 1 lakh
Posted 2 weeks ago
0.0 - 2.0 years
0 Lacs
Bengaluru
Work from Office
Responsibilities: * Manage order lifecycle from placement to fulfillment to suuceeful delivery * Collaborate with logistics team on shipping & delivery coordination * Provide exceptional customer service through timely communication
Posted 2 weeks ago
2.0 - 7.0 years
3 - 6 Lacs
Thane, Pune, Mumbai (All Areas)
Work from Office
Job Summary: Order Management Specialist is the primary point of contact for an assigned group of customer accounts. The purpose of the Customer Service function is to serve as the face to the customer in providing value added services that grow our business. Individuals in this position respond to and manage internal and external customer requests, orders, concerns, suggestions and complaints. Internally, the CSR interacts, gathers information and coordinates related activities with sales staff, production planning, logistics, technical services and external vendors. Essential Duties & Resp.: Guide the team for the timely completion of test request. Administers project assignments and follow ups. Provides leadership and direction to direct reports to ensure priorities and overall business objectives are accomplished on time and at minimal cost. Provides project management for analytical projects from within the organization. Perform the routine and experimental analytical methods and protocols in an accurate and reproducible manner. Contributes ideas to members of a group formed to resolve analytical problems. Sets priorities for analytical projects to help bring them to completion in a timely fashion. Work closely with scientists for new equipment/ method development and plan accordingly. Directs the work to junior staff assigned to them. Observes applicable Safety, Health, and Environmental rules and guidelines. Uses appropriate personal protective equipment. Ensures safe operating procedures are in place and up-to-date for all process equipment. Coordinates training for new employees and cross training for existing employees. Work closely with the team for training need and facilitate them for the training. Ensures safety including conducting regular meetings and area safety reviews. Other projects/duties as assigned. Desired Candidate Profile: Good command on email communication & working on computer Good Communication Skills Hands on MS-Office Languages: Hindi, English, Marathi- (Fluency on English) Education and Experience: Bachelors in any Discipline. Professional work experience more than 3 years for similar role. Candidates who has worked for manufacturing company Candidates from Polymer, Pigments and chemical industry is preferred. Physical Demands: The characteristics listed below are representative of the physical and environmental demands required by an individual to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. Requires standing and sitting for prolonged periods of time, talking and listening. Must be able to walk and use hands. Typical work is in an office environment where the noise level is low to moderate. EH&S Requirements: Avient integrates EH&S into all aspects of our operations. Each position at Avient is responsible for complying with all applicable EH&S requirements. Additionally, employees and management are responsible for reporting all EH&S incidents immediately to ensure we keep EH&S a priority within the organization. Security includes physical security and cyber security. • Typical work is in an office environment where the noise level is low to moderate.
Posted 2 weeks ago
1.0 - 5.0 years
2 - 4 Lacs
Gurugram
Work from Office
Job Description Do correct Extraction (from online- as required), Validation and accurate entry of Sales Order, STNs and Free Issue Order entry in the system. Respond to customers consistently and confidently by providing accurate information in all areas such as custom requirements/queries, delivery status, order status etc. Should understand the business requirement in agreement with client and send Suggested Order schedule for one part of their business. He/ She must be comfortable to interact with customers Modern Trade & Canteen Services clients for taking appointments to ensure delivery of orders as agreed and expected. He/ She also need to understand the customer’s online portal for Order Entry so that all the request can be worked on as per TAT. Attend meet with Customer’s client to understand the new incoming business for Order Management and efficiency in order entry for new clients. The candidate should work towards ensuring that the clients meet their KPI’s by fulfilment of required order quantity. He/ She must develop a good rapport with the client to follow up with their various internal departments for Credit blocks release, catalogue & MRP issues to be highlighted, amended PO’s to be requested etc. Handle complaints to ensure prompt and effective resolutions. Act responsibly. Can be counted on to keep commitments. Complies with the intent of policies, procedures and agreements. Builds others' trust in own professionalism, integrity, expertise and ability to get results. Ensure customer expectations are met thus leading to overall customer satisfaction. He/ She should take complete ownership of Transactions entered / processed. He/ She must ensure correct entry of data/codes (ship to, bill to, SKU) to work towards minimum errors and ensuring smooth operations. He/ She must be responsible for timely & accurate Order entry to ensure delivery as per agreed Lead Time. Should regularly follow up with CFA’s/PDC for Invoicing & Delivery of the orders. Responsible for complying with all Policies and other organizational processes & security procedures. Thus ensure compliance to Business rules. Work towards giving value addition service to client by Identifying and promoting areas with potential for improvement through PI. Provide suggestions or alternatives for improving customer service quality to meet and exceed customers’ expectations for day to day OM work. Should be cross trained in process understanding of other divisions/areas of work within the team to be able to act as back up when required. Understand and capitalize the trainings provided for improvement, keep self updated on process change/new changes, take complete ownership of changed process adherence and to operational Quality Standards. Express ideas effectively, adjusting style, tools and mode to the needs of customer. Listens attentively and summarize or ask questions, when needed, to clarify information.
Posted 2 weeks ago
2.0 - 7.0 years
2 - 4 Lacs
Surat
Work from Office
Manage E Commerce Portal like Amazon,Flipkart, Myntra, Ajio.Coordinating with product develop and supply chain teams to manage product listings, descriptions, and inventory levels .Managing budgets and forecasting sales targets Mitali : 8160386695
Posted 2 weeks ago
2.0 - 6.0 years
1 - 5 Lacs
Mumbai Suburban
Work from Office
Role & responsibilities Coordinate sales team by managing schedules, Ensure the adequacy of sales-related equipment or material Respond to complaints from customers and give after-sales support when requested Store and sort financial and non-financial data in electronic form and present reports Handle the processing of all orders with accuracy and timeliness Inform clients of unforeseen delays or problems Monitor the teams progress, identify shortcomings and propose improvements Assist in the preparation and organizing of promotional material or events Ensure adherence to laws and policies Preferred candidate profile Proven experience in sales; experience as a sales coordinator or in other administrative positions will be considered a plus; Good computer skills (MS Office) Proficiency in English Well-organized and responsible with an aptitude in problem-solving Excellent verbal and written communication skills A team player with high level of dedication Interested candidate can walk in or can connect on below details Dimpy Jhaveri -7304522799 Email id - hrd@sriimpex.com
Posted 2 weeks ago
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