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E-commerce Ops & CX Lead Thyne

1.0 - 3.0 years

0 Lacs

india

Remote

Job Title: E-commerce Ops & CX Lead (Contract/Full-time) Brand: Thyne Jewels (92.5 silver) Location: Remote India | Start: ASAP for soft launch on 18 Oct What you'll run Store operations: product listings (titles, specs, sizes), price/stock updates, order processing, packaging/dispatch coordination, returns/exchanges. Customer experience: WhatsApp/IG DM/email replies, FAQs, size/fit guidance, issue resolution, feedback collection. Quality control: check 925 stamp/hallmark docs, inspect incoming batches, packaging QC before ship. Logistics & payments: coordinate pickups, track shipments, reconcile Razorpay/UPI payouts and COD tallies, raise NDR/RTO actions. Policy & SOPs: maintain returns/war...

Posted 1 week ago

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