2674 Order Management Jobs - Page 40

Date Posted: 2025-06-04 Country: India Location: A-1, Aroma Gardens,S.R.M.Road, Lisie Junction,Ernakulum Kochi 682018, India Job Title :ASM / Executive - Key Account Sales Location :Cochin, Kerala Education : BE . MBA (Preferable) Experience : 7-11 years Role Overview Otis India is growing and we are recruiting Assistant Manager for Key Accounts Role. Develops and creates Key Account customer relationships in the area of responsibility. Product and Company Presentations to Architect & Builders in the Meetings. Follow ups, Closing Orders, Post Order Management, Customer Relationship Creates and communicates leads and sales opportunities for assigned area Ensures customer satisfaction and solves complaints and project management with the rest of the companys team, Inter department and manufacturing coordination. Accountable for leads, opportunities, orders, and contracts to meet the sales budget and pricing targets. Accountable for finding customer needs and that the companys solution matches the needs and providing pricing solutions Responsible for gathering relevant information about the market and Maintaining full information on opportunities, tasks, and visits. Position will be responsible for bookings of Elevators in the area allotted or located. Preparation of quote / Submission of quotes post understanding tender clauses and commercials. Negotiations of prices and contract finalization with customers Order placement with Factory Ensure that payment is collected from customer as per terms of payment in the contract. Ensure that handing over of the job through Construction Provide forecast vs actuals with HOD Visit job sites and customer interface MIS reporting Work towards customer delight and customer appreciation Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.

License Management Specialist (Senior) Location: Wroclaw, PL, 51-502 Curitiba, BR, 81460-050 G teborg, SE, 405 08 Lyon, FR, 69802 Bangalore, IN, 562122 Oostakker, BE, 9041 Position Type: Professional Join Volvo Group as an IT Software Order Management Specialist! Are you ready to play a key role in the digital transformation of a global industry leader? At Volvo Group, we re not just moving the world we re shaping its future. If you re passionate about technology, thrive on precision, and love optimizing processes, this is your chance to make a real impact! Why You ll Love This Role As an IT Software Order Management Specialist, you ll be at the heart of our software license management operations. You ll drive the end-to-end digitalization of our order management process, ensuring every detail is spot-on, from order placement to delivery. Your expertise will help us adapt to a fast-paced, ever-changing environment while supporting the development of our IT software catalogue. What You ll Do Shape the Future: Support the creation and ongoing evolution of our IT software catalogue. Be a Process Innovator: Lead improvements in order management systems for greater efficiency and accuracy. Master the Details: Keep meticulous records of customer orders, payments, and account statuses. Collaborate Across Teams: Advise stakeholders in Purchasing, Finance, and Security your insights will drive smarter decisions. Delight Our Customers: Be the go-to contact for order status, delivery timelines, and speedy issue resolution. Own the Process: Manage the full order cycle entry, validation, renewals, and invoice checks. Solve Problems Fast: Tackle discrepancies and customer concerns with confidence. Analyze & Advise: Generate and interpret reports on order status, sales trends, and inventory levels, helping shape our business strategy. Who are you? Education: Bachelor s degree in Business Administration, IT, or a related field. Experience: 2+ years in order management, ideally in the software or IT sector. Tech Skills: Proficiency in ServiceNow, ERP/order management software, MS Office Suite (Excel & Power BI). Communication: Excellent English, both spoken and written. Detail-Oriented : Organized, accurate, and thorough. Problem-Solver: Resourceful and effective under pressure. Team Player: Collaborative and adaptable in a dynamic environment. What s in it for you? Competitive Package: Attractive compensation and benefits. International Teamwork : Work with talented colleagues from all over the world. Continuous Growth: Expand your skills with ongoing learning and development opportunities. Ready for the next move? Ready to accelerate your career and help drive Volvo Group s digital future?

Your Role Job description: Drive the Mission Statement: Foster a positive attitude to build an efficient, agile, and service-driven organization. Sales and Order Targets: Achieve budgeted order booking and sales targets within the respective region. Account Management: Manage direct sales with key accounts and convert non-buying or lost customers. Customer Education: Identify non-service taking customers and inform them about the benefits of genuine services and spares. Product Promotion: Focus on promoting products and gaining market share. Independent Handling: Capable of handling spare parts and service quotes independently. Order Management: Regularly evaluate pending orders and ensure timely execution. Financial Tracking: Monitor dealer and direct receivables. Customer Relationships: Establish direct relationships with end customers and through dealers, and retain customer loyalty. Competitive Analysis: Keep an eye on competition, nongenuine market pricing, and product performance. Field Data Collection: Collect data on spurious parts sources from the field. Marketing Coordination: Promote special schemes in coordination with PTS marketing. Service Contracts: Establish annual service contracts, extended warranties, and rate contracts with large key accounts. Feedback: Provide feedback on competition pricing and parts consumption from the field to parts marketing. Dealer Support: Implement Dealer DMS & PGA-II, support dealers with pending issues, payments, and negotiations of major deals. Territory Coverage: Ensure thorough territory coverage and interaction with field service engineers. Promotional Activities: Organize and conduct service camps, roadshows, and other field activities. Training: Conduct in-house training for key customers and dealer teams. System Updates: Keep PTS systems (DMS, C4C) effectively and timely updated. Dealer Management: Guide dealers (dealer and customer), recommend stock, and ensure adequate inventory at the dealer end to reduce breakdown time Customer Relationship - Collect customer feedback on Spares Pricing & Quality - Analyse escalated customer-related problems and work with dealer team to resolve them - Analyse factors causing dissatisfaction among customers, -Review measures and take corrective action in coordination with Regional Service Manager Compliance with Corporate Guidelines - Follow in letter and spirit the Atlas Copco Vision, Mission and core values - Comply with the Atlas Copco Business Code of Conduct - Comply with the policies and procedures communicated from time to time - Perform any other tasks given by supervisor from time to time in order to enrich the Corporate Culture To succeed, you will need Qualifications: Degree or Diploma in Mechanical/Electrical Engineering Knowledge : -5 to 6 years experience -Spares sales in Compressor / Construction/ Mining industries will be an added advantage -Good knowledge on Air compressors, Engine will be preferred - Language Known -Hindi, English, Bengali. Personality Requirements -Good communication Skills with an open minded attitude -Always Ready to gain Knowledge of products and channel dynamics -Computer Skills - E-mails, MS Office must. -Interpersonal skills - Approach to Customers professionally -Energetic, enthusiastic and able to meet stringent deadlines -Ability to Handle / Deliver under pressure -Excellent eye for details -Work requires willingness to travel within the designated territory in all modes at all times (Approx. 80% of Working time) -Creativity / Innovative Ideas to resolve issues for satisfying Customers -Basic knowledge on Service & Maintenance In return, we offer you A friendly, family like atmosphere Plenty of opportunities to grow and develop. A culture known for respectful interaction, ethical behaviour and integrity. Potential to see your ideas realized and to make an impact. New Challenges and new things to learn every day City Kolkata Last Day to Apply 15-07-2025

Job Title: SAP SD Consultant (Mid-Level) Location: Pune Employment Type: [Full-time / Contract] Job Summary: We are looking for a Mid-Level SAP SD Consultant to join our team and support the implementation, configuration, and enhancement of the SAP Sales and Distribution (SD) module . The ideal candidate should have a strong understanding of order-to-cash (O2C) processes, integration with other SAP modules, and experience in SAP SD implementations or support. Key Responsibilities: SAP SD Implementation & Support: Work with batch jobs error rectification Work with IDOC Configure and customize the SAP SD module to meet business requirements. Support end-to-end Order-to-Cash (O2C) processes, including sales orders, pricing, billing, shipping, and credit management. Assist in SAP S/4HANA SD migration and implementation projects (if applicable). Business Process Analysis & Optimization: Gather business requirements, perform gap analysis, and recommend SAP SD solutions. Work with stakeholders to optimize sales, distribution, and logistics execution processes . Configuration & Customization: Maintain and configure key SD components, including: Sales order management Pricing and discounts Delivery processing Billing and invoicing Credit and risk management Support third-party sales, intercompany sales, and returns processing . Integration & Reporting: Work closely with SAP MM, FI, PP, and WM teams to ensure seamless integration. Develop reports using SAP SD standard reports, SAP Query, and ABAP debugging (if needed). Support & User Training: Troubleshoot SAP SD-related issues and provide solutions to end-users. Conduct user training and create functional documentation. Required Skills & Qualifications: Experience: 3 6 years of hands-on experience in SAP SD implementation and support. Technical Knowledge: Strong understanding of Order-to-Cash (O2C) processes and sales transactions. Experience in pricing procedures, tax configurations, billing, and invoice processing . Knowledge of SAP SD integration with FI (Billing), MM (Order Processing), and PP (Production Planning) . Experience with SAP S/4HANA SD (preferred but not mandatory). Basic knowledge of ABAP debugging (a plus). Soft Skills: Strong analytical and problem-solving skills, with good communication and stakeholder management abilities. Education: Bachelors degree in Business, Supply Chain, IT, or a related field. SAP SD certification is a plus. Preferred Qualifications: Experience in EDI (Electronic Data Interchange) and IDocs processing . Understanding of Batch Job Scheduling and LSMW for data migration. Knowledge of ATP (Available-to-Promise) and Credit Management .

ABOUT SHIPROCKET Shiprocket is India s largest eCommerce shipping and enablement platform for SMBs. The technology powers shipping and fulfillment for SMEs, D2C retailers, and social commerce sellers in India. Shiprocket is on a mission to create a seamless logistics data platform that connects retailers, carriers, and consumers across national and international locations. In addition to offering Shipping Services, Shiprocket also provides a technology stack to help retailers integrate their shopping websites on Shopify, Magento, Woocommerce, Zoho, and others for workflow, inventory, and order management. WEBSITE: www.shiprocket.com ROLE OVERVIEW Shiprocket is looking for experienced KAM to lead the KAM team for our ShiprocketX . The candidate must have experience in selling cross border shipping products & solutions. Expertise in new seller acquisition & client relationship management. KEY RESPONSIBILITIES Own the full client journey from growth to long-term partnerships Lead and inspire a high-performing team to exceed goals and deliver exceptional customer experiences Identify logistics pain points and craft smart, scalable solutions. Deliver compelling product demos of our powerful web-based CRM. Consistently hit and surpass your sales targets while helping your team do the same. Cross-sell effectively to maximize client value and satisfaction REQUIREMENTS Minimum 5-8 years of experience in Key Account Management. Proven experience in leading and managing a team of 5-10 members.

We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. PURPOSE AND OBJECTIVES Within SAP Solution Delivery Centre, we are looking for an experienced Business Process Associate Consultant with proven experience in delivering successful E2E Customer Centric projects in the area of Plant Maintenance / Enterprise Asset Management & Intelligent Asset Management. What you"ll do: As a Business Process Consultant, you must possess deep product expertise/business experience and the ability to lead implementation/development projects. You will be responsible for: Supporting SAP s Manufacturing Industries customers with SAP Implementation / Development in the areas of S4 HANA Plant Maintenance/Enterprise Asset Management (EAM)/Intelligent Asset Management (IAM) both on Prem and Cloud space, as applicable Be part of implementation projects with focus on Equipment and Technical Objects, Preventive Maintenance, Planned Maintenance, Damage-Related Maintenance, Maintenance Order Management, Work Clearance Management. Basic knowledge on the Mobile Asset Management is desirable; Experience in any of LAM, MRS, GEF solution areas would be a plus Design and configuration of end-to-end business processes, Integration with Finance, Logistics, projects, CO apart from pertinent FIORI APPS Demonstrate the ability to plan, run, and manage blueprint workshops / meetings with internal and external clients. Help customers to adopt/evaluate the fitment of SAP Best Practices Ability to create Process Definition Document / Design Document (PDD/BDD) and Business Process Procedure (BPP) for the solutions provided, Functional specification documents, Master Data handling/Cutover strategy etc., Work on customer proposals with Bid Management Team, Sales and Delivery Teams, create the necessary value-proposition and package the service offerings that makes it a winning deal We would like to provide an equal opportunity to all the candidates who come from Development, Consulting, Industry, Domain, End- User community, experience in other related products and other technology areas who have an aspiration to make a mark in SAP transformational story driven by our S/4HANA as the Digital Core (Digital Industry, Digital LOB, S/4 Industry Cloud, Business Process Intelligence and Modelling, Public Cloud Solution).We are looking to hire candidates with right attitude who have a passion to excel What you"ll bring: Experience in driving & conducting design workshops, with hands-on experience, in delivering Asset Management/ Plant Maintenance business process in S/4 HANA along with integration to other modules. Experience in configurations/implementation of WCM or LAM/MRS is a must Experience in handling relevant Master Data objects & cutover approaches Should be well versed with project implementation methodologies, Activate Methodology and solution manager SAP Certified in Plant Maintenance WORK EXPERIENCE Overall, of 6 to 10 years of SAP relevant experience S/4 Hana Implementation experience, at least 4 end to end implementation and S/4 Conversion experience is good to have Minimum 2 to 4 End to End implementation project experience in customer facing role. Should be experienced with different project delivery models like onsite-offshore, onsite-nearshore-offshore, integrated delivery model etc., Domain experience in manufacturing industry would be an advantage Location: Bangalore #SAPInternalT2 #SAPInternalT3 Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy . Specific conditions may apply for roles in Vocational Training. EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 423989 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid. Requisition ID: 423989 Posted Date: Jul 4, 2025 Work Area: Consulting and Professional Services Career Status: Professional Employment Type: Regular Full Time Expected Travel: 0 - 10%

As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Just Walk Out builds technology enables a new kind of stores with no lines and no checkout you just grab and go! Customers simply use the Amazon Go app to enter the store, take what they want from our selection of fresh, delicious meals and grocery essentials, and go! Our checkout-free shopping experience is made possible by our Just Walk Out Technology, which automatically detects when products are taken from or returned to the shelves and keeps track of them in a online cart. When you re done shopping, you can just leave the store. Shortly after, we ll charge your Amazon account and send you a receipt. Our Just Walk Out Technology uses a variety of technologies including vision, sensor fusion, and advanced machine learning. Innovation is part of our DNA! Our goal is to be Earths most customer centric company and we are just getting started. We need people who want to join an ambitious program that continues to push the state of the art in vision, machine learning, distributed systems and hardware. As a Software Development Engineer II, you will be responsible for delivering high-quality software consistently while solving difficult technical problems. You will own project delivery end-to-end, including writing detailed solution designs and getting them reviewed through the established review process. You will need to be self-sufficient in delivering technical features that address real business needs while engaging with necessary customers, stakeholders and peers. The position involves creating flexible software without over-engineering, making appropriate trade-offs, and being judicious about introducing dependencies. You will actively participate in code reviews, design discussions, & team planning. You will be expected to train new team members on software construction, operation, security, and how it fits into the bigger picture. The role requires maintaining high software quality standards and improving teams engineering and operational excellence practices. About the team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn t followed a traditional path, or includes alternative experiences, don t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there s nothing we can t achieve. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We re continuously raising our performance bar as we strive to become Earth s Best Employer. That s why you ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. The Retail Platform Technology team in AWS Just Walk out, builds the platform and architecture that offers retail capabilities to the customers to run their Just walk out stores. This spans across various domains such as Order Management, in-store pricing intelligence, shopper receipts and refunds, and the merchant experience capabilities that allow merchants to seamlessly integrate with Amazon to power their stores with Just Walk out technology. 3+ years of non-internship professional software development experience 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience 3+ years of Video Games Industry (supporting title Development, Release, or Live Ops) experience Experience programming with at least one software programming language 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience Bachelors degree in computer science or equivalent

As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Just Walk Out builds technology enables a new kind of stores with no lines and no checkout you just grab and go! Customers simply use the Amazon Go app to enter the store, take what they want from our selection of fresh, delicious meals and grocery essentials, and go! Our checkout-free shopping experience is made possible by our Just Walk Out Technology, which automatically detects when products are taken from or returned to the shelves and keeps track of them in a online cart. When you re done shopping, you can just leave the store. Shortly after, we ll charge your Amazon account and send you a receipt. Our Just Walk Out Technology uses a variety of technologies including vision, sensor fusion, and advanced machine learning. Innovation is part of our DNA! Our goal is to be Earths most customer centric company and we are just getting started. We need people who want to join an ambitious program that continues to push the state of the art in vision, machine learning, distributed systems and hardware. As a Senior Software Development Engineer on the Just Walk Out team, you will play a pivotal role in shaping the definition, vision, design, roadmap and development of product features from beginning to end. You will work with cross-functional teams to help solve complex business problems and design innovative solutions that enable seamless checkout-free shopping experiences. Your responsibilities include designing, implementing, testing, deploying and maintaining innovative software solutions to transform service performance, durability, cost, and security. You will write high-quality distributed system software and work in an agile environment where development cycles are measured in weeks. The role involves collaborating with experienced cross-disciplinary Amazonians to conceive, design, and bring innovative products and services to market. You will help build distributed storage, index, and query systems that are scalable, fault-tolerant, low cost, and easy to manage. Working in this role, you will contribute to a technology that enables shoppers to simply enter a store, grab what they want, and leave without traditional checkout lines. About the team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn t followed a traditional path, or includes alternative experiences, don t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there s nothing we can t achieve. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We re continuously raising our performance bar as we strive to become Earth s Best Employer. That s why you ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. The Retail Platform Technology team in AWS Just Walk out, builds the platform and architecture that offers retail capabilities to the customers to run their Just walk out stores. This spans across various domains such as Order Management, in-store pricing intelligence, shopper receipts and refunds, and the merchant experience capabilities that allow merchants to seamlessly integrate with Amazon to power their stores with Just Walk out technology. 5+ years of non-internship professional software development experience 5+ years of programming with at least one software programming language experience 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience Experience as a mentor, tech lead or leading an engineering team 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience Bachelors degree in computer science or equivalent

As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Just Walk Out builds technology enables a new kind of stores with no lines and no checkout you just grab and go! Customers simply use the Amazon Go app to enter the store, take what they want from our selection of fresh, delicious meals and grocery essentials, and go! Our checkout-free shopping experience is made possible by our Just Walk Out Technology, which automatically detects when products are taken from or returned to the shelves and keeps track of them in a online cart. When you re done shopping, you can just leave the store. Shortly after, we ll charge your Amazon account and send you a receipt. Our Just Walk Out Technology uses a variety of technologies including vision, sensor fusion, and advanced machine learning. Innovation is part of our DNA! Our goal is to be Earths most customer centric company and we are just getting started. We need people who want to join an ambitious program that continues to push the state of the art in vision, machine learning, distributed systems and hardware. As a Software Development Engineer II, you will be responsible for delivering high-quality software consistently while solving difficult technical problems. You will own project delivery end-to-end, including writing detailed solution designs and getting them reviewed through the established review process. You will need to be self-sufficient in delivering technical features that address real business needs while engaging with necessary customers, stakeholders and peers. The position involves creating flexible software without over-engineering, making appropriate trade-offs, and being judicious about introducing dependencies. You will actively participate in code reviews, design discussions, & team planning. You will be expected to train new team members on software construction, operation, security, and how it fits into the bigger picture. The role requires maintaining high software quality standards and improving teams engineering and operational excellence practices. About the team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn t followed a traditional path, or includes alternative experiences, don t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there s nothing we can t achieve. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We re continuously raising our performance bar as we strive to become Earth s Best Employer. That s why you ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. The Retail Platform Technology team in AWS Just Walk out, builds the platform and architecture that offers retail capabilities to the customers to run their Just walk out stores. This spans across various domains such as Order Management, in-store pricing intelligence, shopper receipts and refunds, and the merchant experience capabilities that allow merchants to seamlessly integrate with Amazon to power their stores with Just Walk out technology. 3+ years of non-internship professional software development experience 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience 3+ years of Video Games Industry (supporting title Development, Release, or Live Ops) experience Experience programming with at least one software programming language 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience Bachelors degree in computer science or equivalent

Min. 2yrs Team handling exp. on papers for OTC, Order management Deep understanding of O2C processes, Supply chain management Night Shifts FACE TO FACE INTERVIEWS CTC - 6.5L-10.5L Whats app or call Palak - 9811885043

The Company NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and increase productivity to enable growth. The Opportunity NTT Data is experiencing unprecedented growth as many of our clients are dealing with the technology challenges necessary to stay competitive. As a result, our Finance team is actively seeking a results-oriented Accounting/Finance resources to join our team in Gurgaon. The Account Operations Team supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary objective of this group is enabling Client Managers to focus on account growth by supporting account operations/administrative activities, improving processes/data/ compliance/awareness within or across accounts, providing proactive insights and supporting actions related to org-wide initiatives. The CMS Organization Business Support Team is responsible for overall contract management support, account operations tracking, process compliance activities and client onboarding activities. The CMS Operations Support Associate/Sr. Associate supports key processes for a portfolio of accounts reporting to the Operations Team Lead/Manager Job Responsibilities: The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity Resource who has strong process/business knowledge and experience with Order-to-Cash processes Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas Someone with analytical bent of mind who can work on providing continuous improvement ideas Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process Technical Skills Proficient with MS office suite (MS Excel, MS outlook etc) Ability to use systems effectively for Projects/Time/Resource management and other functions Experience with SAP and Saleforce.com will be an added advantage Functional Skills Experience in at least one of the process areas Project/Time, Contracts/Invoicing/AR is preferred, Order management and master data management will be preferred Resource who has strong process/Business knowledge and experience with Order-to-Cash process Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead Preferred Operations or Back-office Support Services background Strong communication (verbal and written) & analytical skills and the ability to understand complex business problems and propose solutions. Management Skills Self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure quality of deliverables and optimize results Flexible to business requirements Coordinate with internal resources and stakeholders for the flawless execution of work Effectively communicating your insights and plans to cross-functional team members and management Monitoring deliverables and ensuring timely completion of change requests/requirements Maintaining SLAs and resolving issues within SLA

Requirement for Solution Architect As a Solution Architect in Telecom BSS (Business Support Systems) responsible for designing, guiding, and validating end-to-end BSS solutions to support telecom services like billing, CRM, product catalog, order management, revenue and customer experience. Role Responsibilities: Collaborate with business stakeholders, product managers, and domain experts in arriving at end-to-end solution based on the product framework. Lead end-to-end solution architecture for complex projects across various BSS domains Collaborate with customers and internal teams to gather requirements and translate business needs into effective technical solutions Define integration points and interface types across system and ensuring compliance with TM Forum standards Understand use of AI/ML which offers powerful capabilities to enhance automation, decision-making, personalization, and operational efficiency across the BSS landscape. Ensure solution and technical governance like Validate vendor solutions and ensure compliance with the overall solution architecture, conduct design walkthroughs and ensure traceability from requirements to implementation. Support subsequent phases of project providing techno functional support in system design, development, testing and rollout Support during change control, rollout and data migration support, test cases and coverage of solution by analyzing impact due to needs in the above phases Review architecture documents, interface specifications, data flow diagrams, etc. Follow best practices, routines, and innovative solutions to improve production rates and quality of solutions, Perform process simulations. Support project coordination interms of support for testing, training and deployment and have good communication and decision-making skills Requirements: Following are the key requirements which are essential for performing the role: Good Telcom BSS domain knowledge, architecture, solution and system integration Proven ability to identify, assess and solve problems, risk management and mitigation Ability to persuade others while doing the decision making, Stakeholder management and strategic management Analytical thinker, and excellent communication and interpersonal skills. Expert level knowledge on BSSAPI & domains, API, microservices, SOA, understanding use of AI/ML We Appreciate: Telecommunications domain knowledge and exposure to TM Forum, etom Framework, SID model Exposure to telecom domains such as B2C, B2B, Mobile, Fixed Line etc A positive attitude and good humor at work

Experience Level: 15+ years of experience on 3G,4G,5G, Billing and Charging portfolio. Preferable experience in managing complex implementation of on Oracle products i.e. Policy, DSR, Charging and more. Responsibilities Direct engagement with Network engineering, Business & IT stakeholders in customers & experience in handling project deliveries (hands on preferred with preference to Oracle Technologies) Good understanding across technologies covering , Oracle DBE , Billing, Elastic Charging , OSM , UIM etc and other core Telecom technologies across 2G, 3G, 4G and also 5G Act as lead for Communication products. Good to have development capabilities and out of box thinking to enable automation. Scoping, planning and estimation for deliverables during pre-sales as well as during project deliveries. Meet regularly with project stakeholders and define project goals and objectives as well as lead budget and resource allocation through all project phases. Able to defend solution, estimations, timelines, deliverables with the customer, negotiate and able to present across CXo level. Oversee day-to-day technical operations, including assignments and personnel review. Exposure and good knowledge on loud native technologies is must. Good understanding of Kubernetes, Dockers, K8 Framework Capability to lead large scale transformation and multiple complex projects simultaneously. Skills Demonstrate excellent verbal & written communication skill. Able to communicate effectively with higher management in customer locations. Comfortable in conducting workshops at Customer locations. Guide consultants working in different functional and technical areas. Work efficiently within one or more virtual teams along with Engineers, QA engineers, Project Managers and other members of the organization. Attend and participate in team meetings Participate in design workshops with customers either on-site or by phone and desktop sharing. Should have worked as a Solution Architect large Projects in Telco Industry. Management, Order Management, Pricing & Product Modeling in Telco Industry. Knowledge of Agile, Water Fall & Iterative project methodology Knowledge of Telecom industry is a must. Previous Consulting Experience Required Career Level - IC5 Career Level - IC5 Analyzes business needs to ensure Oracle solution meets customer objectives. Exercises creativity and independent judgment and business acumen in selecting methods and techniques to design non-routine and very complex business solutions utilizing Oracle products and technology to meet customer needs. As a position of technical and professional influence, this individual frequently operates at the leading edge of technology. Recommends and justifies enhancements to Oracle products to meet complex customer needs. As a thought leader and customer advisor, influences customer leadership in acceptance of Oracle solutions and services to facilitate the closing of consulting deals. Contributes to non-routine and very complex statements of work, work breakdown structure and/or level of effort and staff plans. Presents and demonstrates solutions to customers. Builds and maintains a network and up-to-date specific industry or product knowledge. Responsible for transitioning deal knowledge to implementation team. Coordinates a pursuit team of subject matter experts. Leads the domain specific solution design aspects of engagement(s) ensuring high quality and integrated business solutions. Knowledgeable of competition and external factors that may influence Oracles competitive position. Resolves highly complex customer issues by recommending solutions. Ensures enterprise solution spans across the customers business processes. Designs innovative solutions that maximize the use of standard product capabilities to meet customer objectives.

5-8 years of work experience in ABAP OData and SAP Billing and Revenue Innovation Management (BRIM) ABAP area. Detailed JD *(Roles and Responsibilities) Experience in SAP CRM ABAP is an added advantage. Joining Immediate Experience of working in at least 1 end to end implementation in SAP BRIM area Responsibilities include Technical Design, Implementation and testing, client handoff and solution deployment Experience in delivering BRIM related consulting project activities Experience in Supporting Business Process Operational activities by provide ongoing operational, maintenance, and enhancements to existing production enabled customers Good working knowledge in Subscription Order Management and Convergent Invoicing End-to- end customization knowledge in the areas of: SAP CRM, and Convergent Invoicing (Provider Contract, Billable item management, Consumption Item management, Billing Process, Invoicing process, Billing plan, Re-rating, reversal, Partner settlement, Master agreement and invoice level complex discounting). Experience working in Subscription area for any industry Knowledge of SAP BRIM and SAP FICA will be an added advantage. Mandatory skills* SAP ABAP Desired skills* SAP BRIM Technical Domain*

As a Customer Care Analyst at Kimberly-Clark, your analytical skills, customer-first mindset, and supply chain expertise will directly impact millions of lives and the teams that make it happen. From making sense of complex logistics to coaching team members and leading high-impact projects, your work will help ensure smooth operations and meaningful connections with customers. About You you're someone who thrives in complexity translating supply chain puzzles into clear, efficient workflows. You balance empathy with excellence, and team leadership with precision. you're not just customer-focused; you're customer-obsessed, always looking to raise the bar and drive meaningful results. Here's what we're looking for in this role: You bring at least 5+ years of relevant expertise in customer care, logistics, or supply chain. You are comfortable working in 5:00 P.M to 2:00 A.M shifts. you're a proactive problem-solver and influential communicator who leads by example, mentors others, and embraces a collaborative approach. You have deep experience using SAP, Service Cloud, and Microsoft Office tools (especially Excel). you're we'll-versed in order management, data analytics, and Lean Six Sigma principles. you're comfortable making data-driven decisions, managing complex issues, and presenting strategic solutions to cross-functional teams. You care deeply about team development and fostering a respectful, growth-oriented culture.

Job Title: Oracle Fusion SCM Functional Consultant Experience: 6+ Years Location: Chennai / Remote / Hybrid Positions: 3 Openings (Based on skill combinations) Job Description: We are seeking experienced Oracle Fusion SCM Functional Consultants with strong domain knowledge in one or more SCM areas such as Procurement, Inventory, Order Management, Manufacturing (Discrete & Process), and Planning . The ideal candidates will have hands-on experience in implementation, support, or upgrade projects across Fusion Cloud or Oracle EBS platforms. We are hiring three consultants with complementary skillsets across the below modules. Not all modules are mandatory you will be mapped to the role based on your core expertise. Core Modules/Skills (Any combination preferred): Procurement Modules : Purchasing (PO), iProcurement, iSupplier, Procurement Contracts, Sourcing Supplier Lifecycle Management, Advanced Procurement, Landed Cost Management Oracle Cloud Procurement (Version R13 24B preferred) Inventory & Order Management : Inventory (INV), Order Management (OM), Shipping, Advanced Pricing Warehouse Management (WMS), Mobile Supply Chain Applications (MSCA) Manufacturing Modules : Work in Process (WIP), Bills of Material (BOM), Oracle Process Manufacturing (OPM) Oracle Discrete Manufacturing, Oracle Cloud Manufacturing Oracle Cloud Maintenance (R13 24B preferred) Responsibilities: Gather business requirements and map them to Oracle Fusion SCM modules Configure relevant modules and perform end-to-end solution implementation Create functional design documents, test scripts, and user training materials Collaborate with cross-functional technical/functional teams for integration and reporting Lead workshops, UAT sessions, and support go-live & post-production Provide functional support, resolve issues, and ensure business continuity Stay updated with latest Oracle Cloud releases (24B preferred) and enhancements Preferred Qualifications: 6+ years of hands-on experience in Oracle SCM (Fusion Cloud or EBS) Strong domain knowledge in Supply Chain and Manufacturing processes Experience in at least two full-cycle implementations Excellent problem-solving and client communication skills Oracle Cloud Certification (nice to have, not mandatory)

As a consultant you will serve as a client-facing practitioner who sells, leads and implements expert services utilizing the breadth of IBM's offerings and technologies. A successful Consultant is regarded by clients as a trusted business advisor who collaborates to provide innovative solutions used to solve the most challenging business problems. You will work developing solutions that excel at user experience, style, performance, reliability and scalability to reduce costs and improve profit and shareholder value. Your primary responsibilities include: Build, automate and release solutions based on clients priorities and requirements. Explore and discover risks and resolving issues that affect release scope, schedule and quality and bring to the table potential solutions. Make sure that all integration solutions meet the client specifications and are delivered on time. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Candidate should have 8-12 Years of Experience in Oracle SCM Cloud Experience in Oracle Cloud Planning, Supply Planning, Demand Planning, Replenishment Planning, MRP, MPS. Creating and designing specifications for interfaces, data conversions, reports, application extensions Developing security designs with client business requirements Will ideally have implemented Oracle cloud, end to end at least One. Preferred technical and professional experience Excellent written and verbal interpersonal skills for coordinating across teams. Having experience in Oracle Cloud Procurement, BOM, Manufacurting Must have at least 4 full life cycle implementation experience in Inventory/ PTP/ OTC/ Shipping

We are seeking highly skilled and experienced Oracle Consultants to join our team. As an Oracle Consultant, you will be responsible for designing, implementing, and delivering Oracle solutions to our clients. You will work closely with clients to understand their business needs and develop solutions that meet their requirements. Your expertise in Oracle technology will enable you to configure, test, and deploy Oracle solutions, ensuring seamless integration with clients' existing systems. Key Responsibilities: Design and implement Oracle solutions that meet clients' business needs Collaborate with clients to understand their requirements and develop solutions that meet their needs Configure, test, and deploy Oracle solutions, ensuring seamless integration with clients' existing systems Provide technical expertise and guidance to clients and internal teams Troubleshoot and resolve technical issues related to Oracle solutions Develop and maintain knowledge of Oracle products and technologies Stay up-to-date with industry trends and best practices in Oracle solutions Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Candidate should have least 4+ Years of Experience in Oracle SCM Cloud Experience in Oracle Cloud Planning, Supply Planning, Demand Planning, Replenishment Planning, MRP, MPS. Creating and designing specifications for interfaces, data conversions, reports, application extensions Developing security designs with client business requirements Will ideally have implemented Oracle cloud, end to end at least One Preferred technical and professional experience Having experience in Oracle Cloud Procurement, BOM, Manufacturing Must have at least 4 full life cycle implementation experience in Inventory/ PTP/ OTC/ Shipping

As a consultant you will serve as a client-facing practitioner who sells, leads and implements expert services utilizing the breadth of IBM's offerings and technologies. A successful Consultant is regarded by clients as a trusted business advisor who collaborates to provide innovative solutions used to solve the most challenging business problems. You will work developing solutions that excel at user experience, style, performance, reliability and scalability to reduce costs and improve profit and shareholder value. Your primary responsibilities include: Build, automate and release solutions based on clients priorities and requirements. Explore and discover risks and resolving issues that affect release scope, schedule and quality and bring to the table potential solutions. Make sure that all integration solutions meet the client specifications and are delivered on time. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Minimum 5+ years of experience in IT industry. Minimum of 4+ years of Experience in Oracle Applications and Oracle Cloud in Technical Domain. 2 End to End Implementations in Oracle Supply Chain Management Cloud as Functional Consultant. Should have worked in Inventory, Order Management, Cost Management, GOP Cloud, Data Integration, FBDI, ADFDI Minimum 4+ years of experience in BIP reporting Preferred technical and professional experience You’ll have access to all the technical and management training courses you need to become the expert you want to be. Should have minimum 3 or more years of relevant experience in Oracle Cloud Technical (Oracle Fusion ) 12c Development and Implementation. Should have good knowledge of integrating with WebServices, XML(Extensible Markup Language) and other API(Application Programming Interface) to transfer the data - from source and target, in addition to database.

As a consultant you will serve as a client-facing practitioner who sells, leads and implements expert services utilizing the breadth of IBM's offerings and technologies. A successful Consultant is regarded by clients as a trusted business advisor who collaborates to provide innovative solutions used to solve the most challenging business problems. You will work developing solutions that excel at user experience, style, performance, reliability and scalability to reduce costs and improve profit and shareholder value. Your primary responsibilities include Build, automate and release solutions based on clients priorities and requirements. Explore and discover risks and resolving issues that affect release scope, schedule and quality and bring to the table potential solutions. Make sure that all integration solutions meet the client specifications and are delivered on time Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Candidate should have 8-12 Years of Experience in Oracle SCM Cloud Experience in Oracle Cloud Planning, Supply Planning, Demand Planning, Replenishment Planning, MRP, MPS. Creating and designing specifications for interfaces, data conversions, reports, application extensions Developing security designs with client business requirements Will ideally have implemented Oracle cloud, end to end at least One Preferred technical and professional experience Excellent written and verbal interpersonal skills for coordinating across teams. Having experience in Oracle Cloud Procurement, BOM, Manufacturing Must have at least 4 full life cycle implementation experience in Inventory/ PTP/ OTC/ Shipping

As a consultant you will serve as a client-facing practitioner who sells, leads and implements expert services utilizing the breadth of IBM's offerings and technologies. A successful Consultant is regarded by clients as a trusted business advisor who collaborates to provide innovative solutions used to solve the most challenging business problems. You will work developing solutions that excel at user experience, style, performance, reliability and scalability to reduce costs and improve profit and shareholder value. Your primary responsibilities include: Build, automate and release solutions based on clients priorities and requirements. Explore and discover risks and resolving issues that affect release scope, schedule and quality and bring to the table potential solutions. Make sure that all integration solutions meet the client specifications and are delivered on time Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Minimum 5+ years of experience in IT industry. Minimum of 4+ years of Experience in Oracle Applications and Oracle Cloud in Technical Domain. 2 End to End Implementations in Oracle Supply Chain Management Cloud as Functional Consultant. Should have worked in Inventory, Order Management, Cost Management, GOP Cloud, Data Integration, FBDI, ADFDI Minimum 4+ years of experience in BIP reporting Preferred technical and professional experience You’ll have access to all the technical and management training courses you need to become the expert you want to be. Should have minimum 3 or more years of relevant experience in Oracle Cloud Technical (Oracle Fusion )12c Development and Implementation. Should have good knowledge of integrating with Web Services, XML(Extensible Markup Language) and other API(Application Programming Interface) to transfer the data - from source and target, in addition to database

We currently have a career opportunity for an Technical Consultant to join our team located in Perficient - Nagpur/Pune/Hyderabad/Chennai/Bangalore. #LI-Onsite Perficient is always looking for the best and brightest talent and we need you! We’re a quickly-growing, global digital consulting leader, and we’re transforming the world’s largest enterprises and biggest brands. You’ll work with the latest technologies, expand your skills, and become a part of our global community of talented, diverse, and knowledgeable colleagues. Technology Consultants are responsible for the implementation and configuration of the technical infrastructure including web applications, layered software, hardware platform and operating systems. The Technology Consultant regularly consults with clients on best practices, issue resolution and experience guidance in order to improve the performance/reliability of client's technical environment.

Location : Mohali City : Mohali State : Punjab (IN-PB) Country : India (IN) Requisition Number : 39429 Job Description Business Title Manager- OTC Global Job Title Mgr I Customer Services Global Function Business Services Global Department Customer Services (DEP_BBS2) Organizational Level 7 Reporting to SR. MANAGER/AGM - Customer Service & Sales Support Size of team reporting in and type 7 to 10 Role Purpose Statement Position will be responsible for service delivery management and transformation of Customer Service & Sales Support function from BBS MOH; individual will be leading a team engaged in service delivery of Customer Service & Sales Support, Controls adherence and period end closing & reporting for different regions within BEMEA/BAS/BNA. Identify improvement / automation opportunities within existing process and drive improvement initiatives towards digitalization of Customer Service & Sales Support function. An ideal candidate is a proactive, deadline driven task manager with an eye for process improvement. You are motivated by making an impact on your workplace and thrive on recognizing a challenge, implementing a solution, monitoring success and continuously thinking outside the box to optimize new or existing processes. Passionate about helping clients succeed and committed to delivering exceptional customer service. Empathetic, patient, and understanding when dealing with clients facing financial challenges. Main Accountabilities . Operational Leadership and Team Management: a. Oversee the end-to-end Customer Service & sales order process, ensuring accurate, timely, and efficient order entry, processing, and fulfilment. b. Collaborate with the sales, logistics, and finance teams to ensure alignment on order priorities, timelines, and product availability. c. Monitor order volumes, identify bottlenecks, and implement corrective actions to improve order cycle times. d. Develop and enforce standard operating procedures (SOPs) for the Customer Service & Sale management process. e. Ensure service delivery excellence across global teams, meeting or exceeding client KPIs and SLAs. f. Manage budgets and optimize resource allocation for efficiency and cost-effectiveness. g. Own the strategy for managing customer claims, ensuring quick resolution and maintaining high customer satisfaction levels. h. Lead cross-functional teams to address claims issues that may require investigation or coordination with multiple departments. i. Develop and implement policies to streamline the claims resolution process, reducing the frequency and impact of claims. 2. Customer Support & Guidance Oversight: a. Monitor team performance to ensure that customer issues, concerns, and questions are resolved promptly and professionally. b. Act as an escalation point for complex customer issues that require higher-level intervention or strategic problem-solving. c. Ensure that the team is offering expert financial guidance and consistent communication to clients throughout their participation in the program. 3. Strategic Account Management: a. Ensure the team is addressing high-value clients and at-risk cases with the appropriate attention and action plans. b. Develop and implement strategies for customer retention, minimizing churn, and maximizing the likelihood of successful program completion. c. Collaborate on improving customer satisfaction and service offerings by identifying opportunities for cross-functional initiatives and improvements. d. Lead process optimization initiatives across Customer Service & Sale functions to improve operational efficiency and customer experience. e. Drive automation, AI and technology adoption within the order management and claims processes to enhance scalability, reduce manual errors, streamline workflows and improve client outcomes. f. Design and execute change management strategies to ensure smooth transitions during transformations. g. Engage with global teams and clients to foster collaboration, trust, and buy-in for transformation initiatives. Reporting & Performance Metrics: a. Provide regular reports and dashboards on team performance, customer satisfaction, and program outcomes to senior leadership. b. Analyze key customer success metrics to assess the health of the customer base, identify potential risks, and ensure the achievement of business goals. 5. Customer-Centric Approach: a. Passionate about helping clients succeed and committed to delivering exceptional customer service. b. Empathetic, patient, and understanding when dealing with clients facing financial challenges. c. Build and maintain relationships with internal teams and external clients, fostering open and transparent communication. d. Regularly provide updates to leadership and clients on performance, challenges, and opportunities. e. Act as a trusted advisor to senior management, providing insights and recommendations on improving customer satisfaction and operational performance. 7. Key Competencies: a. Global Mindset: Ability to understand and adapt to cultural nuances and global business practices. b. Customer-Centric Approach: Prioritize client satisfaction and proactively address their needs. c. Transformational Leadership: Drive innovation and navigate complexity to achieve organizational goals. d. Resilience: Thrive in a dynamic environment with competing priorities. Knowledge and Skills Behavior Make decisions aligned to Bunge s global strategy, business needs and financial goals and explore new perspectives by driving innovation. Cultivate strong relationships and networks, effectively influence others, and develop talent to excel in their current and future roles. Develop data driven strategies aligned with Bunge s priorities, energize others to action through clear and compelling communication. Technical Ability to partner with other BBS Team Managers to optimize processes across the SSC In depth knowledge of end-to-end OTC process Strong knowledge SAP environment. Process Transition & Transformation Reporting & Analytics (Advance Excel, SharePoint, PowerBI or Tableau knowledge will be an added advantage) Education & Experience Bachelor s degree in business administration, Supply Chain Management, or a related field (MBA or equivalent preferred). 12+ years of experience in Customer Service & Sales Support operations, shared services, or BPO environments, with at least 5 years in a senior leadership role. Proven experience leading large teams and managing cross-functional initiatives in a fast-paced, dynamic environment. Expertise in driving organizational transformation, change management, and stakeholder engagement. Strong understanding of supply chain, logistics, and customer service operations. Familiarity with technologies (e.g., SAP., BI Tools, SharePoint and SaleForce etc.) and automation tools is highly desirable. Experience working in a similar Shared Services Centre setup a distinct advantage Strong Customer Service & Sales Support Domain expertise (end to end OTC function). Six Sigma or GB/Black Belt, Project Management and People management skills.

Key Responsibilities: - Plans, prioritizes, and schedules the teams activities to ensure continuity of service and achievement of KPIs. - Reviews team progress and evaluates results to drive continuous improvement. - Leads, directs, evaluates, and develops Customer Order Management staff, ensuring effective resource utilization and goal attainment. - Ensures excellence in customer support across all interactions and communications. - Monitors and improves Customer Order Management processes and procedures. - Investigates and leads cross-functional problem-resolution initiatives. - Handles complex customer inquiries promptly and accurately. - Collaborates with other business functions to integrate order management activities. - Identifies recurring issues and recommends process improvements. - Owns local metrics, reporting, and analysis; participates in global projects. - Coordinates team input for proactive customer communications. - Leads local continuous improvement and participates in global projects. - Primarily work during night shifts (5 PM IST to 2 AM IST), with flexibility based on business needs. - Work-from-home options available two days a week, with the remaining days in the office. - Transport facility provided for office commutes. Qualifications and Experience: - Bachelors degree or equivalent required. - Intermediate level of relevant work experience required; 5-8 years preferred. - Background in customer-facing roles, supply chain/logistics, or international trade preferred. - Excellent communication and interpersonal skills. - Strong analytical and problem-solving abilities. - Ability to thrive in a fast-paced environment and adapt to changing priorities. - Collaborative mindset with the ability to work effectively with diverse teams and stakeholders.

Key Responsibilities Manage assigned customer accounts for the entire order life cycle, including new customer setup, order entry/modification, and escalations. Act as the single point of contact for Cummins customers, parts distribution centers, manufacturing plants, and cross-functional departments to process and fulfill customer orders. Provide accurate documentation and continual communication to customers throughout the order process. Resolve complex customer inquiries through extensive research and a detailed understanding of Cummins processes, systems, and practices. Maintain accurate records of all internal and external interactions in the appropriate database/system. Ensure customers comply with export policies and compile required export/shipping documentation in accordance with relevant legislation. Act as a liaison between the customer and aftermarket and/or manufacturing locations for quality issues, submitting Material Non-Conformance or Process Non-Conformance claims via the Quality Management System. Support the Supervisor with hosting customer visits at the local facility. Prepare and distribute standard and customized internal and customer reports. Understand and support Customer Order Management policies, procedures, and metrics. Serve as a Quality Management Systems Champion (e.g., Internal Auditor Certification) and/or Subject Matter Expert. Skills and Experience: Skills: Supply Chain Knowledge : Understanding of supply chain processes and principles. Customer Query Resolution : Experience in handling and resolving customer queries effectively. English Communication : Proficiency in both spoken and written English, with strong email writing skills. Shift Flexibility : Willingness to work in rotational shifts, primarily night shifts. Team Focus : Passionate about customer support and team collaboration. Time Management : Effective and efficient use of individual and organizational time to achieve key business objectives. Attention to Detail : Accurate data entry skills with a fast typing speed and extreme attention to detail. Computer Literacy : Intermediate to advanced computer skills, including proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook). Order Life Cycle Knowledge : Understanding of the end-to-end order life cycle, terminology, and functional collaboration. Order Processing : Ability to manage the processing of customer orders through order receipt, exception identification, and resolution. Values Differences : Recognizing the value that different perspectives and cultures bring to an organization. Experience: 2+ years of relevant experience in customer order management, account management, or supply chain. Additional Information: This role is for North America Customer Support in a rotational shift, mostly night shifts. Strong communication skills, both written and verbal, are essential as this role involves continuous communication with customers.