Customer Support Executive (CSE) Beyoung.in

0.0 - 4.0 years

0 Lacs

udaipur, rajasthan

On-site

As a CRM Executive at Beyoung Folks Private Limited, located onsite in Udaipur (Rajasthan), you will play a crucial role in ensuring exceptional customer service experiences. Beyoung is a rapidly growing fashion brand known for curating the latest trends with an emphasis on premium quality, diverse collections, and affordability. With a strong focus on customer satisfaction, we are dedicated to empowering individuals to look and feel confident every day. In this role, you will be responsible for promptly responding to customer inquiries through chat, email, and calls. Your main duties will include providing information, assisting with product selection, handling order inquiries, and addressing general customer concerns. Your goal will be to efficiently resolve complaints and issues, aiming for first-contact resolution whenever possible. Additionally, you will process returns, exchanges, and refunds in line with company policies and collaborate with various departments to ensure timely order fulfillment. To excel in this position, you should have previous customer service experience, preferably in a retail or e-commerce setting. Strong written and verbal communication skills, along with a professional and courteous demeanor, are essential. You should possess excellent problem-solving abilities and the capacity to manage challenging situations with empathy and diplomacy. Proficiency in typing, navigating multiple systems simultaneously, and familiarity with CRM software and live chat platforms are advantageous. As part of the Beyoung team, you will have the opportunity to participate in monthly town hall meetings, rewards, and appreciation programs. The company also offers canteen facilities and promotes a growing and friendly work culture. If you are a highly motivated and customer-focused individual looking to join a dynamic team, we encourage you to share your CV with us at yashvi.m@beyoung.in. This is a full-time position with a day shift schedule. If you are seeking a role where you can contribute to a leading fashion brand and make a difference in customer experiences, we welcome your application.,

Posted 4 days ago

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