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Technical Support Expert Avalara Technologies

5.0 - 10.0 years

15 - 20 Lacs

Pune

Work from Office

Job Summary You will report to the Manager, Technical Support. You will work from the Pune office full fledged. The Technical Support Expert serves as a Subject Matter Expert (SME) for AvaTax, ECM, and related Connector products, providing top-tier technical expertise and analysis to support Avalara's customers. You will mentor and advise across the support ecosystem, handling escalations, documenting customer interactions, troubleshooting issues, escalating to engineering and ensuring resolution. The Expert is also maintain Avalara's 'Cult of the Customer' philosophy, with a focus on enhancing overall customer satisfaction. Job Details You will be a Subject Matter Expert on Avalara product ...

Posted 3 months ago

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