About the Role: We are seeking a dynamic and detail-oriented Associate Project Coordinator to oversee the planning, execution, and delivery of client projects while ensuring an exceptional customer experience. You will act as a critical link between our internal teams and external clients, managing timelines, gathering requirements, and supporting customer success initiatives that drive long-term engagement and satisfaction. This role requires someone with strong organizational skills, excellent communication abilities, and a passion for nurturing client relationships. Key Responsibilities: Project Management: Coordinate and monitor project activities from initiation to closure, ensuring deliverables meet quality standards and deadlines. Maintain project documentation, schedules, and trackers to ensure transparency across stakeholders. Client Engagement: Serve as the primary point of contact for clients throughout the project lifecycle. Proactively communicate project status, changes, and potential risks, ensuring client expectations are managed effectively. Conduct regular check-ins and feedback sessions with clients to foster trust and partnership. Customer Success: Support onboarding, training, and adoption efforts for new clients. Collaborate with Customer Success Managers to identify opportunities for upsell, cross-sell, and account growth. Monitor client health metrics and address issues proactively to ensure continued success and satisfaction. Cross-functional Collaboration: Work closely with product, engineering, marketing, and customer support teams to deliver solutions tailored to client needs. Relay client feedback internally to drive product and service enhancements. Risk Management: Identify project bottlenecks, risks, or issues early and work on mitigation strategies to keep projects on track. Requirements: Bachelor's degree in Business Administration, Communications, Project Management, or related field. 2–4 years of experience in a project coordination, client engagement, or customer success role, preferably in a technology or SaaS environment. Familiarity with project management tools like Trello, Jira, or similar platforms. Excellent written and verbal communication skills. Strong organizational, time management, and problem-solving abilities. Ability to multitask across multiple projects while maintaining attention to detail. Customer-first mindset with a proactive approach to solving client challenges. Job Type: Full-time Pay: ₹200,000.00 - ₹600,000.00 per year Benefits: Health insurance Life insurance Schedule: Morning shift Application Question(s): How soon can you join us if you are shortlisted? Experience: Project management: 1 year (Required) Location: Jogeshwari East, Mumbai, Maharashtra (Required) Work Location: In person
