The After Hours Travel Consultant provides expert support to corporate & leisure clients outside regular business hours. You’ll handle urgent bookings, itinerary changes, and troubleshooting, ensuring travellers get seamless, high-quality service at all times. This role demands deep travel knowledge, fast problem-solving, and the ability to work independently under pressure. Key Responsibilities: Provide after-hours support for corporate & leisure & leisure travel bookings, changes, and emergencies. Issue tickets, process amendments, and handle payments securely and accurately. Deliver fast, tailored solutions to client needs, ensuring minimal disruption. Work with global fare structures, including corporate & leisure negotiated rates. Identify potential upsell or cross-sell opportunities and pass leads to the account team. Maintain detailed knowledge of GDS (Amadeus preferred) and supplier systems. Ensure all reservations and documentation meet company policies and client expectations. Meet personal KPIs and uphold service level agreements (SLAs). Actively represent company values, delivering professional, courteous service at all times. Skills & Experience: Strong background in business travel, including after-hours or emergency services. Advanced proficiency in GDS systems, especially Amadeus. Expertise in fare calculations, ticketing, reissues, and complex itineraries. Excellent organizational and time-management skills under pressure. Ability to work independently with minimal supervision. Strong communication and interpersonal skills, with a client-first mindset. Self-motivated, adaptable, and solution-oriented.
As an After Hours Travel Consultant, your role involves providing expert support to corporate and leisure clients outside regular business hours. You will handle urgent bookings, itinerary changes, and troubleshooting to ensure travelers receive seamless, high-quality service at all times. Your deep travel knowledge, fast problem-solving skills, and ability to work independently under pressure are essential for success in this role. Key Responsibilities: - Provide after-hours support for corporate and leisure travel bookings, changes, and emergencies. - Deliver fast, tailored solutions to client needs, ensuring minimal disruption. - Work with global fare structures, including corporate and leisure negotiated rates. - Identify potential upsell or cross-sell opportunities and refer leads to the account team. - Maintain detailed knowledge of GDS systems (Amadeus preferred) and supplier systems. - Ensure all reservations and documentation comply with company policies and client expectations. - Meet personal KPIs and uphold service level agreements (SLAs). - Actively represent company values by delivering professional, courteous service at all times. In terms of Skills & Experience, you should have: - Strong background in business travel, particularly in after-hours or emergency services. - Advanced proficiency in GDS systems, with a focus on Amadeus. - Expertise in fare calculations, ticketing, reissues, and handling complex itineraries. - Excellent organizational and time-management skills, especially under pressure. - Ability to work independently with minimal supervision. - Strong communication and interpersonal skills, with a client-first mindset. - Self-motivation, adaptability, and a solution-oriented approach. Personal Attributes that will contribute to your success in this role include: - Being calm under pressure and maintaining a proactive, problem-solving attitude. - Having a customer-focused and commercially aware mindset. - Being resilient, flexible, and capable of managing high-demand periods. - Having a passion for delivering outstanding service consistently.,