2.0 - 6.0 years

0 Lacs

karnataka

On-site

As a valuable member of our team at the leading AI-driven Global Supply Chain Solutions Software Product Company, you will play a crucial role in providing exceptional customer experience and solution support to Blue Yonder Customers with an innovative and proactive approach. Your primary responsibility will be to deliver outstanding customer service by effectively resolving customer issues, particularly those of high complexity, while demonstrating a high level of technical expertise to support Blue Yonder solutions. You will be expected to consistently achieve high customer satisfaction levels and positively impact NPS scores by taking end-to-end ownership of customer interactions, engaging proactively, and demonstrating a high level of initiative. Our diverse team currently consists of 120+ global associates located across various regions, and we anticipate rapid growth in the near future. In terms of our current technical environment, you will be working with software such as Blue Yonder Discrete, SQL, AppDynamics, Splunk, and Oracle/MSQL, as well as utilizing cloud architecture fundamentals of MS Azure and programming languages like Java and C. Your role will involve providing excellent customer experience and solution support by resolving solution cases, engaging in application health monitoring, attending training sessions, ensuring adherence to SLAs, and actively seeking opportunities for improvement and incident resolution. Communication and collaboration are key aspects of this role, as you will be required to effectively communicate with customers, support junior team members, collaborate with various teams and partners, and lead by example with professionalism and respect. Balancing soft skills such as teamwork and values with hard skills related to technologies and solutions will be essential. Additionally, you will be expected to continuously develop your competencies by demonstrating expertise in supporting Blue Yonder solutions, staying informed about relevant technical toolsets, acquiring knowledge of Blue Yonder product features, understanding solution architectures, and enhancing your skills in Azure technologies. Your commitment to a service mindset, customer centricity, and personal development will be crucial for success in this role. You will also be encouraged to contribute to the Knowledge Centered Support, identify opportunities for operational improvements, and align with our core values that drive our success and the success of our customers. If you are passionate about delivering exceptional customer experiences, continuously improving your skills, and making a positive impact within a dynamic and rapidly growing organization, we would love to have you on board.,

Posted 2 days ago

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Support Engineer 1 - WMS/Warehouse management System Blue Yonder

2.0 - 6.0 years

0 Lacs

coimbatore, tamil nadu

On-site

As a customer solution support individual at our leading AI-driven Global Supply Chain Solutions Software Product Company, you will be responsible for delivering an exceptional customer experience and providing support to BY Customers with an innovative and proactive approach to create customer value. Your primary focus will be on resolving customer issues of high complexity and demonstrating a high level of technical expertise to support BY solutions effectively. You will own the customer solution, ensuring high customer satisfaction and making a positive impact on NPS scores through end-to-end ownership, engagement, and proactive problem-solving. Working within a team of 120+ global associates across multiple locations, including the US, Mexico, India, Australia, and the UK, you will play a crucial role in delivering outstanding support and driving customer success. In our current technical environment, you will work with software such as BY Discrete, SQL, AppDynamics, Splunk, and Oracle/MSQL, as well as cloud architecture fundamentals in MS Azure and programming languages like Java and C. To excel in this role, we are looking for candidates with 2-4 years of experience in Supply Chain, SaaS, WMS, and Cloud Technology. Key responsibilities include understanding and resolving customer issues, reading product source code or design documents when necessary, owning and resolving cases for global customers within defined SLAs, documenting learnings and creating knowledge articles, replicating and maintaining customer environments, and ensuring timely triage and assignment of cases as a Techno-functional POC. You must maintain a sense of urgency and swiftness in customer interactions, collaborate globally using instant messenger and other tools, be flexible with working shifts, meet organization and team-level goals, and contribute to improving customer satisfaction through quality and timely solutions. Additionally, you will identify areas for improvement and automation, work towards departmental metrics, and exhibit excellent communication and interpersonal skills to engage with stakeholders effectively. At our company, our values are at the core of everything we do. If you share our values and are passionate about driving customer success, we encourage you to join our team and make a meaningful impact on our customers" journey towards excellence.,

Posted 1 week ago

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