Back Who Are We At BCE Global Tech, immerse yourself in exciting projects that are shaping the future of both consumer and enterprise telecommunications This involves building innovative mobile apps to enhance user experiences and enable seamless connectivity on-the-go Thrive in diverse roles like Full Stack Developer, Backend Developer, UI/UX Designer, DevOps Engineer, Cloud Engineer, Data Science Engineer, and Scrum Master; at a workplace that encourages you to freely share your bold and different ideas If you are passionate about technology and eager to make a difference, we want to hear from you! Apply now to join our dynamic team in Bengaluru This role requires strong communication skills, both electronic and in-person, to assist users with technical issues, diagnose problems, and document resolutions The candidate must be proficient in troubleshooting, reproducing, diagnosing, and resolving technical problems A customer service mindset is essential to address user needs effectively Knowledge of business operations in a telecommunication service delivery context is important Experience in application administration is needed, with familiarity in Oracle products (MSS) being a plus The role also requires the ability to analyze complex problems, develop creative solutions, and collaborate effectively with cross-functional teams Strong prioritization skills are necessary to produce high-quality, accurate work on time Key Responsibilities User Support & CommunicationProvide clear and concise assistance to users experiencing technical difficulties, both electronically and in-person Accurately document issues and resolutions Troubleshooting & Problem SolvingReproduce, diagnose, and resolve technical problems faced by users in a timely manner Customer ServiceMaintain a strong customer service orientation, ensuring users' concerns are addressed and resolved with professionalism and efficiency Business Operations UnderstandingApply knowledge of business operations, particularly in a telecommunication service delivery and support context, to effectively address user issues Application AdministrationAdminister applications and systems, ensuring their smooth operation Experience with Oracle products (MSS) is preferred Collaboration & TeamworkWork closely with cross-functional teams to resolve issues and ensure seamless service delivery Task Prioritization & QualityPrioritize tasks effectively to manage workload, ensuring high-quality and accurate work is completed within deadlines Creative Problem-SolvingAnalyze complex technical problems, develop creative solutions, and make informed decisions to resolve user issues Technology Skills Clear and concise communication in electronic and in-person formats with computer users experiencing difficulties to determine and document problems experienced Ability to troubleshoot problems; being able to reproduce, diagnose and resolve technical problems encountered by users Strong customer service mindset Understanding business operations in a telecommunication service delivery and support Application Administration Required Qualifications To Be Successful In This Role Bachelor's degree in computer science engineering, or related field 8-10 years of Oracle products (MSS) nice to have Ability to analyze complex problems, develop creative solutions, and make informed decisions Ability to work effectively with cross-functional teams and build strong relationships Ability to prioritize tasks, and produce high-quality work with a focus on accuracy and precision Excellent communication and collaboration skills Additional Information Job Type Full Time Work ProfileHybrid (Work from Office/ Remote) Years of Experience8-10Years LocationBangalore What We Offer Competitive salaries and comprehensive health benefits Flexible work hours and remote work options Professional development and training opportunities A supportive and inclusive work environment
