Associate Technical Account Manager Sampoorna Consultants

1.0 - 4.0 years

2 - 7 Lacs

Pune

Work from Office

Under the direction of the Team Leader or Manager, performs product implementation and conversion services for assigned clients, including analyzing operational needs and determining initial system configuration. Assists with data mapping and conversion, and user training. Utilizes internal sources to research, analyze, and work towards resolution of software functionality and reporting problems; stays on top of cases and tasks; identifies and verbalizes roadblocks. Assists with continued software integration, maintenance, and updates in collaboration with clients. Completes assigned learning plan for the product supported. Communicates product features and best practices relevant to clients in the application of products. With input from the Team Leader or Manager, responds to typical product questions, identifies when client issues require escalation and determines the appropriate support resources for problem resolution. Collaborate with internal teams to meet client needs and maintain high-level customer service standards. Identifies ancillary products and services that align with client business and operational needs and goals. Seeks opportunities to learn more about the products and industries serves. Performs other duties as assigned. Experience professionally serving customers in a technical support, sales, or retail service role Understanding of the property management or relevant supported industry and industry best practices Working knowledge of accounting practices Basic competence in one or more of the following areas: Microsoft operating and network system operation, relational databases, and SQL/Oracle language

Posted 1 month ago

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