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Technical Analyst 4-Support Oracle

5.0 - 9.0 years

0 Lacs

thiruvananthapuram, kerala

On-site

Role Overview: You will be a part of the Cloud Technical Support team at a fast-growing organization, providing prompt and informative assistance to customers worldwide. This role will challenge you to delve deep into the technologies our products are built on and deliver exceptional customer experiences. Key Responsibilities: - Provide exceptional customer service, technical assistance, and training to both internal and external customers. - Assist customers in connecting to Oracle through the Automatic Service Request workflow. - Evaluate ticket priority and escalate issues as needed to ensure prompt resolution. - Maintain confidentiality and security of customer accounts, company equipmen...

Posted 1 month ago

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