Oracle Analytics Support Engineer Cum Developer

Job Description

Fusion Data Intelligence Content Development aims to enable customers to fully leverage their data by offering top-tier out-of-the-box content as well as a very flexible customization framework. Within this organization, our team includes experts of Oracle Analytics and Fusion Data Intelligence committed to troubleshoot customers issues. This role requires to participate in on-call shift outside of the normal business hours, including week-end and public holiday. We analyze incidents raised to the development team, mitigate them, take a step back to see the overall picture, and propose enhancements to the product in order to Reduce the number of incidents Reduce the time to resolution Improve Oracle Support capabilities to find solutions by themselves Improve customers capabilities to avoid the issue or find solutions themselves Improve application performance Improve integration between FDI and other Oracle products We also create POCs to prove the validity of our enhancement propositions. The candidate will collaborate with multiple Oracle development teams as well as Oracle Support. Responsibilities: Understand customer issues and propose solutions. Analyze incidents, mitigate them, and propose product enhancements. Analyze performance issues to find short term solution and long-term product enhancements. Implement Proof of Concept of potential enhancements. Collaborate with teams in multiple time zones. Primary Skills: Must possess around 4 years of experience. Must have experience with Oracle Analytics. Must have a robust knowledge of Analytics RPD design, development, and deployment. Understanding of BI/data warehouse analysis, design, development, and testing. Desirable Skills: Ability to write and communicate clearly and effectively. Experience with Fusion Data Intelligence Experience with Fusion Applications (ERP/HCM/SCM/CX) Certified on FDI, OAC and ADW. Career Level - IC3