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Lenskart
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Optometrist

Optometrist

Lenskart

0 - 5 years

1 - 4 Lacs

Shimoga

Posted:2 weeks ago| Platform:

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Skills Required

Optometry Contact Lens Refraction Vision Optical Sales Ophthalmology

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Role

The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable. He/she plays a key role in delivering technical expertise through eye-checks, dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience.

Responsibilities

Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to
deliver the best shopping experience to the customers
Understanding the POS system to ensure that the transactions are processed effectively
Being dedicated to customer satisfaction and resolving any concerns that the customer has
Following the 12-step Optometry process at Lenskart, during the eye check-up
Sharing the prescription clearly and educating the customer about single vision and progressive lens while recommending the appropriate lens and/or frames
Performing a quality check of the lenses fitted before handing over the product to the customer
Presenting the customer with an optimal selection of products based on customer preferences
Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions
Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs
Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.
Maintaining the store as per Lenskart standards, cleaning the frames and other equipment
regularly, and ensuring there is no deviation as per the SOP
Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Personal attributes & competencies

Minimum qualification: Diploma/ Bachelors in Optometry
Freshers are eligible to apply- no minimum work experience required
Ability to build rapport and trusting relationships
Ability to understand unstated needs of the customer and offer solutions
Clear communication and active listening skills
Ability to adapt to changing environment and openness to learn
Proactive task ownership, result-orientation, and customer-orientation
Ability to multitask and organize activities based on priority

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Optometrist